Full Record

Ref Type: Journal Article

Authors: Rocchi,Barbara,

Title: The virtual reference desk: How does it work?

Publication Full: University of South Australia Library

Year: 1997 Volume: NULL Issue: NULL

Start Page: NULL Other Pages: NULL

Descriptors: NULL


This paper discusses the implementation and administration of an electronic reference service, called REFER, during its first two years of service at the University of South Australia library. Statistics on usage, types of users, types of queries and different reference sources used, as well as possible future directions that the service might take, are reviewed. Reference requests are submitted remotely via an email address or a form on the library’s home page. Guidelines and policies for use are also found on the REFER Web page.



Links: http://web.archive.org/web/20031204161322/www.library.unisa.edu.au/papers/vrdesk.htm

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: NULL