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Ref Type: Journal Article

Authors: Selby,Courtney,

Title: The evolution of the reference interview

Publication Full: Legal Reference Services Quarterly

Year: 2007 Volume: 26 Issue: 1

Start Page: 35 Other Pages: 46

Descriptors: LAW libraries, REFERENCE interviews (Library science), ELECTRONIC reference services (Libraries), INFORMATION services, LIBRARIANS, ELECTRONIC mail messages, COMMUNICATION & technology, REFERENCE services (Libraries), INTERVIEWS, chat, digital reference, e-mail, instant messenger, reference interview, virtual reference,


While the reference interview remains the vehicle whereby librarians are able to understand the information needs of users in order to assist them, the ways in which the reference interview is conducted have changed with time and technology. This chapter provides a brief history of the evolution of the reference interview, from the face-to-face transaction to the current trends of e-mail and chat software mediated reference interviews, and examines application of these current trends in virtual reference services. While the methods of conducting the reference interview have certainly changed, the ultimate goal of meeting the information needs of the user remains constant. [ABSTRACT FROM AUTHOR]; Copyright of Legal Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Selby, Courtney 1; Affiliations: 1: Collection Development/Instructional Services Law Librarian for the Mabee Legal Information Center, University of Tulsa College of Law Source Info: 2007, Vol. 26 Issue 1, p35; Thesaurus Term: LAW libraries; Thesaurus Term: REFERENCE interviews (Library science); Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: INFORMATION services; Thesaurus Term: LIBRARIANS; Thesaurus Term: ELECTRONIC mail messages; Thesaurus Term: COMMUNICATION & technology; Thesaurus Term: REFERENCE services (Libraries); Subject Term: INTERVIEWS; Author-Supplied Keyword: chat; Author-Supplied Keyword: digital reference; Author-Supplied Keyword: e-mail; Author-Supplied Keyword: instant messenger; Author-Supplied Keyword: reference interview; Author-Supplied Keyword: virtual reference; Number of Pages: 12p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 0270319X