Ref Type: Conference Proceedings
Title: Interactive reference project: Assessment after two years.
Publication Full: NULL
Year: 2000 Volume: NULL Issue: NULL
Start Page: NULL Other Pages: NULL
This paper presents a brief history of the Temple University Librariesâ€™ real-time reference service and describes the challenges encountered in launching and maintaining the Interactive Reference Project. The major issues that emerged during the initiative are discussed and include staffing, promotion, technical support and the effectiveness of this mode of service. Technical challenges are also addressed, and a distributed staffing model is described for the TalkNow service. Factors that contribute to success are outlined and include management and staff support and an atmosphere that encourages people to become involved and invested in the service.
Extra Data: Seattle, Washington
Retrieved Date:January 1, 1970
Book Title: Facets of Digital Reference Service: The Virtual Reference Desk Second Annual Digital Reference Conference
Series Title: NULL
Place Of Publication: NULL
Issn Isbn: NULL