Ref Type: Journal Article
Authors: Tyckoson,David A.,
Title: What's rght with reference.
Publication Full: American Libraries
Year: 1999 Volume: 30 Issue: 5
Start Page: 57 Other Pages: 63
Descriptors: REFERENCE services (Libraries), LIBRARY science, REFERENCE librarians, LIBRARY administration, TECHNOLOGICAL innovations,
Discusses the failures and successes of the reference reform movement. Reference to the May 1984 `American Libraries' article, `What's Wrong With Reference: Coping with Success and Failure at the Reference Desk,' by Bill Miller; Expert systems, remote access, tiered service, reference by appointment, alternative staffing, and access engineering; Technology and the reference librarian. INSET: Common Sense and the Golden Rule, by Bill Miller.
M3: Article; Source Information: May99, Vol. 30 Issue 5, p57; Subject Term: REFERENCE services (Libraries); Subject Term: LIBRARY science; Subject Term: REFERENCE librarians; Subject Term: LIBRARY administration; Subject Term: TECHNOLOGICAL innovations; Number of Pages: 7p; Document Type: Article; Full Text Word Count: 4555
Extra Data: NULL
Retrieved Date:January 1, 1970
Book Title: NULL
Series Title: NULL
Publisher: American Library Association
Place Of Publication: NULL
Issn Isbn: 29769