Ref Type: Conference Proceedings
Authors: Whitridge,Kate, Jeske,Margo,
Title: PARLREF: Digitizing the reference request process.
Publication Full: NULL
Year: 2000 Volume: NULL Issue: NULL
Start Page: NULL Other Pages: NULL
This paper features PARLREF, the intranet-based automated inquiry management system used by the Library of Parliament. It outlines efforts to automate the library's workflow process and develop substantive question and answer repositories. The authors discuss how the library is moving towards a bilingual corporate knowledge management environment for research and reference professionals through PARLEF.
Extra Data: Seattle, Washington
Retrieved Date:January 1, 1970
Book Title: Facets of Digital Reference Service: The Virtual Reference Desk Second Annual Digital Reference Conference
Series Title: NULL
Place Of Publication: NULL
Issn Isbn: NULL