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Ref Type: Journal Article

Authors: Yasui,Yumiko,

Title: Digital reference services of university libraries in Japan: Results and analysis of questionnaire research

Publication Full: Journal of College & University Libraries

Year: 2004 Volume: NULL Issue: 72

Start Page: 18 Other Pages: 29

Descriptors: ELECTRONIC reference services (Libraries), LIBRARIES, SURVEYS, ELECTRONIC mail messages, STATISTICS, JAPAN, Digital Reference Services, Digital Technology, Information Literacy Education, Japanese University Libraries, Reference Services,


This paper reports on a 2003 survey on the state of digital reference services (DRS) in Japanese university libraries and the corresponding opinions of library staff. Survey instruments were sent to 1,013 heads of Reference in 301 university libraries in Japan. Of 1,013 surveys distributed, 488 were returned from which 412 were found to be valid (for a return rate of 40.7%). 66.7% (275) of respondents reported having implemented a digital reference service, most using email or web-based forms. Reasons for not implementing digital reference services included: lack of staff, not seen as an important part of reference services. This survey has provided some clear statistics about one aspect of digital reference services in Japan, but there are many more issues regarding service and qualitative analyses that remain to be investigated. [ABSTRACT FROM AUTHOR]; Copyright of Journal of College & University Libraries (03860507) is the property of Japanese Coordinating Committee for University Libraries and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Yasui, Yumiko; Source Info: Dec2004 Issue 72, p18; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: LIBRARIES; Thesaurus Term: SURVEYS; Thesaurus Term: ELECTRONIC mail messages; Subject Term: STATISTICS; Subject Term: JAPAN; Author-Supplied Keyword: Digital Reference Services; Author-Supplied Keyword: Digital Technology; Author-Supplied Keyword: Information Literacy Education; Author-Supplied Keyword: Japanese University Libraries; Author-Supplied Keyword: Reference Services; Number of Pages: 12p; Illustrations: 25 charts. Document Type: Article; Language: Japanese

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 3860507