Full Record

Ref Type: Conference Proceedings

Authors: Yue,Joseph,

Title: The use of ICQ in providing real time reference services.

Publication Full: NULL

Year: 2000 Volume: NULL Issue: NULL

Start Page: NULL Other Pages: NULL

Descriptors: NULL


While e-mail reference is one of the popular methods of providing assistance to remote users of library online resources, it does not allow a real-time reference interview. More and more Web retail companies have started providing real-time customer help lines, yet libraries do not always have the same financial resources to implement such technologies. The use of ICQ for reference and as office hour consultation in an academic library will be reported. Issues such as staffing, technical implementation, and marketing of services to specific user groups are also be addressed.



Links: http://web.archive.org/web/20070220064627/www.vrd.org/conferences/VRD2000/proceedings/Yue11-20.shtml

Extra Data: Seattle, Washington


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: The Virtual Reference Desk 2nd Annual Digital Reference Conference

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: NULL