Ref Type: Book, Section
Authors: Sessoms, Pam, Ferguson, Jean
Title: Adding Instant Messaging to an Established Virtual Reference Service: Asking “r u there?”
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Year: 2008 Volume: 37 Issue: 50
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Retrieved Date:January 1, 1970
Editors: Lankes, R. David; Nicholson, Scott; Radford, Marie L.; Silverstein, Joanne; Westbrook, Lynn; Nast, Philip
Book Title: Virtual Reference Service: From Competencies to Assessment
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Publisher: Neal-Schuman Publishers Inc
Place Of Publication: New York
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