Ref Type: Journal Article
Authors: Schwartz, Howard, Trott, Barry
Title: The Application of RUSA Standards to the Virtual Reference Interview.
Publication Full: Reference & User Services Quarterly
Year: 2014 Volume: 54 Issue: 1
Start Page: 8 Other Pages: 11
The article presents an exploration of the Reference and User Services Association’s (RUSA) guidelines for reference interviewing when applied to virtual encounters such as online chat programs or e-mail communications. Introductory details are given defining the key features and practices surrounding different virtual communications and their implications for reference services. The re-application of the RUSA guidelines to these media is then provided.
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