Ref Type: Book, Section
Authors: Lipton,Saundra,
Title: Click on the wizard for help: Using help desk software for real-time reference
Publication Full: NULL
Year: 2000 Volume: NULL Issue: NULL
Start Page: 207 Other Pages: 218
Descriptors: NULL
Abstract:
NULL
Notes:
NULL
Links: NULL
Extra Data: NULL
URL: NULL
Retrieved Date:January 1, 1970
Editors: Lankes,R. David, Collins,John W., III, Kasowitz,Abby S.,
Book Title: Digital Reference Service in the New Millennium: Planning, Management, and Evaluation
Series Title: NULL
Publisher: Neal-Schuman Publishers
Place Of Publication: New York
Issn Isbn: NULL