Ref Type: Journal Article
Authors: Maness,Jack M.,
Title: A linguistic analysis of chat reference conversations with 18-24 year-old college students
Publication Full: The Journal of Academic Librarianship
Year: 2008 Volume: 34 Issue: 1
Start Page: 31 Other Pages: 38
Descriptors: Education, Library & Information Science,
Abstract:
Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction. Reprinted by permission of the publisher.
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Retrieved Date:January 1, 1970
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Issn Isbn: 0099-1333