Ref Type: Journal Article
Authors: Rocchi,Barbara,
Title: The virtual reference desk: How does it work?
Publication Full: University of South Australia Library
Year: 1997 Volume: NULL Issue: NULL
Start Page: NULL Other Pages: NULL
Descriptors: NULL
Abstract:
This paper discusses the implementation and administration of an electronic reference service, called REFER, during its first two years of service at the University of South Australia library. Statistics on usage, types of users, types of queries and different reference sources used, as well as possible future directions that the service might take, are reviewed. Reference requests are submitted remotely via an email address or a form on the library’s home page. Guidelines and policies for use are also found on the REFER Web page.
Notes:
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Links: http://web.archive.org/web/20031204161322/www.library.unisa.edu.au/papers/vrdesk.htm
Extra Data: NULL
URL: NULL
Retrieved Date:January 1, 1970
Editors: NULL
Book Title: NULL
Series Title: NULL
Publisher: NULL
Place Of Publication: NULL
Issn Isbn: NULL