Ref Type: Book, Section
Authors: Straw,Joseph E.,
Title: Expecting the stars but getting the moon: Negotiating around patron expectations in the digital reference environment
Publication Full: NULL
Year: 2004 Volume: NULL Issue: NULL
Start Page: 87 Other Pages: 106
Descriptors: College and university libraries/Reference services, Reference services/Aims and objectives, Reference interview, Instant messaging (Internet), University of Illinois/Libraries/Reference services,
Abstract:
NULL
Notes:
PD: Bibliography
Links: NULL
Extra Data: NULL
URL: NULL
Retrieved Date:January 1, 1970
Editors: Lankes,R. David, Janes,Joseph, Smith,Linda C., Finneran,Christina M.,
Book Title: The Virtual Reference Experience: Integrating Theory Into Practice
Series Title: NULL
Publisher: Neal-Schuman Publishers
Place Of Publication: New York
Issn Isbn: NULL