Ref Type: Book, Section
Authors: Francouer,Stephen,
Title: The IM Cometh: The Future of Chat Reference
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Year: 2008 Volume: Issue:
Start Page: 65 Other Pages: 80
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Editors: Steiner,Sarah K., Madden,M. Leslie,
Book Title: The desk and beyond: next generation reference services
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Publisher: Chicago : Association of College and Research Libraries, 2008.
Place Of Publication: Chicago
Issn Isbn: 9780838909645 0838909647