Ref Type: Book, Section
Authors: Frederiksen, Linda, Cummings, Joel, Ursin, Lara,
Title: User Perceptions and Virtual Reference Services
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Year: 2004 Volume: Issue:
Start Page: 43 Other Pages: 61
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Editors: Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M.,
Book Title: The Virtual Reference Experience: Integrating Theory Into Practice
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Publisher: Neal-Schuman Publishers Inc
Place Of Publication: New York
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