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Ref Type: Book, Section

Authors: Bankhead, Henry,

Title: Not Just Q&A: An Inclusive Examination of Digital Reference Services

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Year: 2004 Volume: Issue:

Start Page: 199 Other Pages: 218

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Editors: Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M.,

Book Title: The Virtual Reference Experience: Integrating Theory Into Practice

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Publisher: Neal-Schuman Publishers Inc

Place Of Publication: New York

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