Ref Type: Book, Section
Authors: Matrin, Robert S.,
Title: Virtual Services for Real People: Building and Sustaining a Knowlege Society
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Year: 2004 Volume: Issue:
Start Page: 221 Other Pages: 233
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Editors: Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M.,
Book Title: The Virtual Reference Experience: Integrating Theory Into Practice
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Publisher: Neal-Schuman Publishers Inc
Place Of Publication: New York
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