Ref Type: Book, Section
Authors: Radford, Marie L., Connway, Lynn Silipigni,
Title: Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference
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Year: 2010 Volume: Issue:
Start Page: 39 Other Pages: 54
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Editors: Radford, Marie L., Lankes, R. David,
Book Title: Reference Renaissance: Current and Future Trends
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Publisher: Neal-Schuman Publishers
Place Of Publication: New York
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