Ref Type: Journal Article
Authors: Maximiek, Sarah, Rushton, Erin, Brown, Elizabeth,
Title: Coding into the great unknown: Analyzing instant messaging session transcripts to identify user behaviors and measure quality of service
Publication Full: College & Research Libraries
Year: 2010 Volume: 71 Issue: 4
Start Page: 361 Other Pages: 373
Descriptors: NULL
Abstract:
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Notes:
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Links: NULL
Extra Data: NULL
URL: NULL
Retrieved Date:January 1, 1970
Editors: NULL
Book Title: NULL
Series Title: NULL
Publisher: NULL
Place Of Publication: NULL
Issn Isbn: NULL