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Ref Type: Journal Article

Authors: Maximiek, Sarah, Rushton, Erin, Brown, Elizabeth,

Title: Coding into the great unknown: Analyzing instant messaging session transcripts to identify user behaviors and measure quality of service

Publication Full: College & Research Libraries

Year: 2010 Volume: 71 Issue: 4

Start Page: 361 Other Pages: 373

Descriptors: NULL

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URL: NULL

Retrieved Date:January 1, 1970

Editors: NULL

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Issn Isbn: NULL