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Ref Type: Journal Article

Authors: Hodges, Alex R., Meiman, Meg,

Title: IM is for instant millennials: Developing staffing models and best practices for instant messaging

Publication Full: Technical Services Quarterly

Year: 2009 Volume: 26 Issue: 3

Start Page: 199 Other Pages: 206

Descriptors: NULL

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Retrieved Date:January 1, 1970

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