Ref Type: Journal Article
Authors: Ward, David, Liriano, Maira I., Gard, Betty A., Johnson, Rebecca L., Vyhnanek, Louis A., Beck, Susan J., Bivens-Tatum, Ronald W., Horowitz, Lisa, Davis, Valrie I., Fisher, Jane E., Herzog, Susan G., Wood, Julienne L.,
Title: Guidelines for behavioral performance of reference and information service providers
Publication Full: Reference & User Services Quarterly
Year: 2004 Volume: 44 Issue: 1
Start Page: 14 Other Pages: 17
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Retrieved Date:January 1, 1970
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Issn Isbn: NULL