Ref Type: Conference Proceedings
Authors: Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana,
Title: “Is it a journal title, or what?” Mitigating microaggressions in virtual reference
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Year: 2017 Volume: Issue:
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Book Title: ALA/RUSA’s New Discoveries in Reference: The 23rd Annual Reference Research Forum, ALA Annual Conference
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Place Of Publication: Chicago, IL
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