Ref Type: Journal Article
Authors: Kinney, Bo
Title: Answering the right question: The virtual reference interview
Publication Full: Alki
Year: 2010 Volume: 26 Issue: 2
Start Page: 16 Other Pages: 17
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The article focuses on the implications of virtual references for reference interviewing. It says that various virtual reference services including text-based setting considers a good typist, chat reference turns longer interaction online between patrons and reference providers or librarians, and electronic-mail (e-mail) shortens reference interviews. It cites several tips to conduct smooth reference interviews online such as clear communication and careful reading on patron questions.
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