| Title | Authors | Publication Full | Year | Ref Type | Full Record |
|---|---|---|---|---|---|
| The library profession and the Internet: Implications and scenarios for change | Abbas,June, | Katharine Sharp Review | 1997 | Journal Article | |
| Training for Online Virtual Reference: Measuring Effective Techniques | Abels, Eileen G., Ruffner, Malissa, | NULL | 2006 | Book, Section | |
| Transforming the interent public library into the ipl2 virtual learning laboratory | Abels, Eillen G., | Reference Librarian | 2011 | Journal Article | |
| Transforming the interent public library into the ipl2 virtual learning laboratory | Abels, Eillen G., | Reference Librarian | 2011 | Journal Article | |
| The e-mail reference interview | Abels,Eileen G., | RQ | 1996 | Journal Article | |
| A new challenge for intermediary-client communication: The electronic network | Abels,Eileen G., Liebscher,Peter, | The Reference Librarian | 1994 | Journal Article | |
| Three ways to understand professional-grade virtual reference | Abram,Stephen, | Information Outlook | 2005 | Journal Article | |
| Twenty reasons to love IM | Abram,Stephen, | Information Outlook | 2004 | Journal Article | |
| Planning for the next wave of convergence | Abram,Stephen, | Computers in Libraries | 2000 | Journal Article | |
| Virtual reference service in the Muslim world: Opportunities and challenges | Abu Baker, Ahmad Bakeri, | Library Philosophy & Practice | 2009 | Journal Article | |
| The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk | Accart,Jean-Philippe, | Collection Building | 2006 | Journal Article | |
| Augmenting the organizational memory: A field study of Answer Garden | Ackerman,Mark S., | ACM Transactions on Information Systems | 1998 | Journal Article | |
| Providing social interaction in the digital library | Ackerman,Mark S., | NULL | 1994 | Conference Proceedings | |
| Answer Garden 2: Merging organizational memory with collaborative help | Ackerman,Mark S., McDonald,David W., | NULL | 1996 | Conference Proceedings | |
| Library services for Great Plains IDEA Consortial Students | Adams, Kate E., Cassner, Mary, | Journal of Library Administration | 2010 | Journal Article | |
| Virtual reference service in United States school of law libraries: Its challenges and the way forward | Ademodi, Olugbenga, | World Libraries | 2011 | Journal, Electronic | |
| The Internet Public Library as Service-Based Experiential Learning | Agosto, Denise E., Abels, Eileen G., Mon, Lorri, Harris, Lydia Eato, | NULL | 2009 | Book, Section | |
| Barriers and challenges to teaching reference in today’s electronic information environment | Agosto, Denise E., Rozaklis, Lily, Macdonald, Craig, Abels, Eileen G., | Journal of Education for Library & Information Science | 2010 | Journal Article | |
| A model of the reference and information service process: An educators’ perspective | Agosto, Denise E., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G., | Reference & User Services Quarterly | 2011 | Journal Article | |
| Reference as outreach: Meeting users where they are | Aguilar, Paulita, Keating, Kathleen, Schadl, Suzanne, Reenen, Johann Van, | Journal of Library Administration | 2011 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Aguilar, Paulita, Keating, Kathleen, Swanback, Sue, | Reference Librarian | 2010 | Journal Article | |
| Servicio de referencia electronica basado en mensajeria instantanea: Propuesta metodologica |
Aguilar,Echeverria, Vegas,Jocelyn, Vegas,Donoso, | Serie Bibliotecologia y Gestion de Informacion | 2005 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Digital reference report. University of Washington Libraries | Albano,Jessica, | NULL | 1999 | Web Page | |
| The electronic reference desk: Communications made virtual | Albano,Jessica, Hall,Adam, O’English,Lorena, | NULL | 2001 | Conference Proceedings | |
| MLibrary: Concepts for redefining reference | Alexander, Laurie, Blumenthal, Jane, Downing, Karen, MacAdam, Barbara, Rana, Gurpreet K., Reiman-Sendi, Karen, Scholtz, Nicole, Sutch, Laurie A., | Journal of Library Administration | 2011 | Journal Article | |
| New Route to an Old Resource: Faciliating Access to Library Research Guide for the Self-serve Generation | Alexander, Stephanie, Greke, Jennifer, Lage, Kathryn, | 2010 | Book, Section | ||
| Ask a Librarian: Web-based reference questions services: A model for development | Ammentorp,Steen, Hummelshoj,Marianne, | NULL | 0 | Conference Proceedings | |
| How to be a Person: Tips and Tricks for Virtual Reference | Anderson, Craig, | College and Research Libraries | 2009 | Journal Article | |
| Reference librarianship: A guide for the 21st century | Anderson,Charles R., | The Reference Librarian | 2001 | Journal Article | |
| Quo Vadimus? | Anderson,Charles R., | Reference & User Services Quarterly | 1998 | Journal Article | |
| Remote reference services at the North Carolina State University Libraries | Anderson,Eric, Boyer,Josh, Ciccone,Karen, | NULL | 2001 | Conference Proceedings | |
| Be it resolved all reference librarians are toast | Anhang,Abe, | American Libraries | 2002 | Journal Article | |
| The great reference debate | Anhang,Abe, Coffman,Steve, | American Libraries | 2002 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| The University of North Texas libraries' online reference help desk | Antonelli,Monika, Tarlton,Martha, | NULL | 2000 | Book, Section | |
| Web 2.0 and libraries: Facts or myth | Aqil, Mohammad, Ahmad, Parvez, & Siddique, Mohammad Asad, | Journal of Library & Information Technology | 2011 | Journal Article | |
| Engaging with the virtual customer: seminar report | Arathoon,Trish, | Refer | 2006 | Journal Article | |
| "Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries | Archer,Sarah Brick, Cast,Melissa, | The Reference Librarian | 1999 | Journal Article | |
| Virtual question changes: Reference in evolving environments | Arendt, Julie, Graves, Stephanie J., | Reference Services Review | 2011 | Journal Article | |
| Off-campus postgraduate students' perceptions about distance library support services: A case study of Allama Iqbal Open University libraries network | Arif,Muhammad, Mahmood,Khalid, | Journal of Library Administration | 2008 | Journal Article | |
| Does anyone need help out there? Lessons from designing online help | Arnold, Judith M., Csir, Floyd, Sias, Jennifer, Zhang, Jingping$ | Internet Reference Services Quarterly | 2004 | Journal Article | |
| Evaluating the quality of a chat service | Arnold,Julie, Kaske,Neal, | Portal: Libraries and the Academy | 2005 | Journal Article | |
| Paying for answers online | Arnoldy,Ben, | Christian Science Monitor | 2002 | Journal Article | |
| Case study of synchronous virtual reference in an academic library | Arvin, Shelley D, Kaiser, Anthony, | Internet Reference Services Quarterly | 2012 | Journal Article | |
| Case study of synchronous virtual reference in an academic library | Arvina, Shelley D., Kaiserb, Anthony, | Internet Reference Services Quarterly | 2012 | Journal Article | |
| Service proposal “Ask ASERL†virtual reference service. Revised | Association of Southern Research Libraries, | NULL | 2003 | Report | |
| ASERL Virtual reference membership survey. Executive summary: Preliminary results | Association of Southern Research Libraries, | NULL | 2002 | Report | |
| Collaborative marketing for virtual reference: The My Info Quest experience | Avery, Beth Fuseler, Docherty, Karen J., Lindbloom, Mary-Carol, | The Reference Librarian | 2010 | Journal Article | |
| Virtual reference: Variations on a theme in academic libraries | Avery, Beth, Brodak, Elizabeth, Fronmueller, Julie, Huling, Nancy, Mascareñas, Paul M., McCaffrey, Erin, Owens, Sylvia, Sobel, Karen, | NULL | 2012 | Book, Section | |
| Cooperative SMS:The My Info Quest journey | Avery, Beth, Docherty, Karen, White, Shaye, | NULL | 2012 | Book, Section | |
| Reference is my classroom: Setting instructional goals for academic library reference services | Avery, Susan, Ward, David, | Internet Reference Services Quarterly | 2010 | Journal Article | |
| Blind co-browsing, teachable moments, and the power of gaming | Badke,William, | Online | 2007 | Journal Article | |
| Virtual reference: Alive and well | Bailey-Hainer,Brenda, | Library Journal | 2005 | Journal Article | |
| Collaborative virtual reference in Colorado | Bailey-Hainer,Brenda, | Colorado Libraries | 2003 | Journal Article | |
| Collaborative virtual reference service: Project update. September 2003. | Bailey-Hainer,Brenda, | NULL | 2003 | Report | |
| Testing collaborative electronic reference services: The experience of UK University Research Libraries in the use of OCLC's QuestionPoint | Bains,Simon, | NULL | 2002 | Conference Proceedings | |
| Myths and realities of digital reference services: Perspectives of libraries from developing countries | Bakar, Ahmad Bakeri Abu, | Library Management | 2012 | Journal Article | |
| Virtual reference services: Connecting users with experts and supporting the development of skills | Bakker,Trix, | Liber Quarterly: The Journal of European Research Libraries | 2002 | Journal Article | |
| Taking the library to the user | Balas, Janet L., | Computers in Libraries | 2010 | Journal Article | |
| Is the reference librarian real or virtual? | Balas,Janet, | Computers in Libraries | 2003 | Journal Article | |
| The Internet and reference services | Balas,Janet, | Computers in Libraries | 1995 | Journal Article | |
| Implementing virtual reference: Hollywood technology in real life | Balleste,Roy, Russell,Gordon, | Computers in Libraries | 2003 | Journal Article | |
| Not Just Q&A: An Inclusive Examination of Digital Reference Services | Bankhead, Henry, | 2004 | Book, Section | ||
| A study of web-based interactive reference services via academic library home pages | Bao,Xue-Ming, | Reference & User Services Quarterly | 2003 | Journal Article | |
| Library offers instant research buddy | Barack,Lauren, | School Library Journal | 2005 | Journal Article | |
| 10 Tips for marketing virtual reference services (VRS) | Barber,Peggy, Wallace,Linda, | NULL | 2002 | Web Page | |
| Ensuring quality in a virtual reference environment | Barbier,Pat, Ward,Joyce, | Community & Junior College Libraries | 2004 | Journal Article | |
| Understanding intermediation in a digital environment: An exploratory case study | Barcellos, Silvia, | NULL | 2000 | Conference Proceedings | |
| Public service guidelines in an electronic environment | Barkley,Daniel C., | Government Information Quarterly | 1998 | Journal Article | |
| Web accessible library resources for emerging virtual universities | Barnard,John, | Journal of Library Services for Distance Education | 1999 | Journal, Electronic | |
| The electronic library and public services | Barnes,Susan J., | Library Hi Tech | 1994 | Journal Article | |
| Becoming mobile: Reference in the ubiquitous library | Barnhart, Fred D., Pierce, Jeannette E., | Journal of Library Administration | 2011 | Journal Article | |
| Chat is now: Administrative issues | Barr,Belinda, Conley,Jerome, Goode,Joanne, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009 | Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence, | Library Review | 2010 | Journal Article | |
| The evolution of virtual reference in Illinois | Bartolini,Laurie, | Illinois Libraries | 2005 | Journal Article | |
| Predicting the success of commercial AskA services in the United States and abroad | Baum,Jenny, Lyons,Kate, | The Reference Librarian | 2004 | Journal Article | |
| ASK: A virtual enquiry desk – a case study | Beard,Jill, Bottomly,Neil, Geeson,Rachel, Spencer,Stuart, | The Electronic Library | 2003 | Journal Article | |
| More questions than answers: Using an observational study to count reference activity | Beatty, Susan, Cloutier, Claudette, | NULL | 2012 | Book, Section | |
| A class assignment requiring chat-based reference | Beaubien Bennett, Denise , Cenzer, Pamela S., & Kirk, Paul, | Reference & Users Services Quarterly | 2004 | Journal Article | |
| The role of information in the provision of virtual reference services at the equiry desk | Beck, Daniel, | Journal of Information Literacy | 2010 | Journal Article | |
| Making Chat Widgets Work for Online Reference | Bedwell, Linda, | Online | 2009 | Journal Article | |
| IM a librarian: Extending virtual reference services through instant messaging and chat widgets | Bedwell, Linda, Rodrigues, Denyse, Duggan, Lawrence J., Orlov, Stanislav, | Partnership: the Canadian Journal of Library and Information Practice and Research | 2008 | Journal Article | |
| One library's experience with review and selection of chat software for reference | Behm,Leslie M., | Medical Reference Services Quarterly | 2003 | Journal Article | |
| The development of the Virtual Notebook, a wiki-based ready reference technology | Bejune, Matthew M., Morris, Sara E., | Reference & User Services Quarterly | 2010 | Journal Article | |
| Managing data collection for real-time reference: Lessons from the AskERIC Live! experience | Belanger,Yvonne, Lankes,R. David, Shostack,Pauline Lynch, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Making the Digital Connection More Personal | Bell, Jessica G., Levy, April P., | NULL | 2004 | Book, Section | |
| Digital library services for all | Bell, Lori, Peters, Tom, | American Libraries | 2005 | Journal Article | |
| Chat widgets: Placing your virtual reference services at your user’s point(s) of need | Bell, Steven J., DeVoe, Kristina M., | The Reference Librarian | 2008 | Journal Article | |
| Managing reference e-mail in an archival setting | Bell,Mary Margaret, | College & Research Libraries News | 2002 | Journal Article | |
| Social Psychological Dimensions of Electronic Communication | Bellamy, Al, Hanewicz, Cheryl, | Electronic Journal of Sociology | 1999 | Journal Article | |
| A Lawyer’s View of Privacy, Surveillance, and the USA Patroit Act | Bencivengo, Glen, | 2004 | Book, Section | ||
| Developing an Internet-based reference service | Bennett,Blythe A., | NULL | 2000 | Book, Section | |
| KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet | Bennett,Blythe A., | The Teaching Librarian | 1997 | Journal Article | |
| Virtual reference desk incubator: A demo | Bennett,Blythe Allison, | NULL | 2001 | Conference Proceedings | |
| Gendered questions: asking for directions on the information highway | Bennett,Blythe Allison, | Knowledge Quest | 1998 | Journal Article | |
| Handling the quirky questions: A model for reference service | Bennett,Blythe Allison, | Knowledge Quest | 1998 | Journal Article | |
| Digital reference quality criteria | Bennett,Blythe Allison, Lankes,R. David, Kasowitz,Abby S., | NULL | 2000 | Book, Section | |
| Customer satisfaction and call centers: an Australian study | Bennington,Lynne, Cummane,James, Conn,Paul, | International Journal of Service Industry Management | 2000 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The local nature of digital reference | Berry,Teresa U., Casado,Margaret M., Dixon,Lana S., | The Southeastern Librarian | 2003 | Journal Article | |
| Digital reference overview. An issue paper from the Networked Service Policy Task Group (UKOLN) | Berube,Linda, | NULL | 2005 | Web Page | |
| Collaborative digital reference: An Ask a Librarian (UK) overview | Berube,Linda, | Program: Electronic Library and Information Systems | 2004 | Journal Article | |
| Using Web 2.0 applications as information awareness tools for science and engineering faculty and students in academic institutions | Bhatt, Jay, Chandra, Smita, Denick, Dana, | NULL | 2009 | Book, Section | |
| Chat & instant messaging for reference services: A selected bibliography | Bicknell-Holmes, Tracy, | Nebraska Library Association Quarterly | 2007 | Journal Article | |
| Beyond The Buzz: Planning Librarian Facebook Initiatives Grounded in User Needs | Bietila, David, Bloechl, Chris, Edwards, Elizabeth, | NULL | 2009 | Book, Section | |
| The reference ref: How to referee the assessment process for virtual reference services | Biglin, Karen, Docherty, Karen, | NULL | 2012 | Book, Section | |
| Remote reference assistance for electronic information resources over networked workstations | Billings,Harold, Carver,Ira E., Tongate,John, Ploof,Steven, | Library Hi Tech | 1994 | Journal Article | |
| The challenge of ever-changing online reference sources | Birkey,Kathleen, | Voice of Youth Advocates | 2000 | Journal Article | |
| Can consortial reference partners answer your local users’ library questions? | Bishop, Bradley W., | Libraries & the Academy | 2012 | Journal Article | |
| Chat reference and location-based questions: A multi-method evaluation of a statewide chat reference consortium | Bishop, Bradley Wade, | Doctor of Philosophy Doctoral dissertation, Florida State University, Tallahassee | 2010 | Journal Article | |
| Location-based questions and local knowledge | Bishop, Bradley Wade, | Journal of the American Society for Information Science & Technology | 2011 | Journal Article | |
| Where do we go from here? Information academic library staffing through reference transaction analysis | Bishop, Bradley Wade, Bartlett, Jennifer A., | College & Research Libraries | 2013 | Journal Article | |
| Where do we go from here? Information academic library staffing through reference transaction analysis | Bishop, Bradley Wade, Bartlett, Jennifer A., | College & Research Libraries | 2013 | Journal Article | |
| Populating a knowledge base with local knowledge for Florida’s Ask a Librarian reference consortium | Bishop, Bradley Wade, Sachs-Silveira, Diana, Avet, Traci, | The Reference Librarian | 2011 | Journal Article | |
| Virtual reference services: consortium versus stand-alone | Bishop,Bradley Wade, Torrence,Matt, | College & Undergraduate Libraries | 2007 | Journal Article | |
| Google 2.0: Benefits and Burdens | Bivens-Tatum, Wayne, | 2010 | Book, Section | ||
| Expert services on the Web | Bivens-Tatum,Wayne, | College & Research Libraries News | 2001 | Journal Article | |
| Virtual reference at Duke: An informal history | Blank,Phil, | The Reference Librarian | 2003 | Journal Article | |
| Staffing for Live Electronic Reference: Balancing Service and Sacrifice | Blonde, Joe, | NULL | 2006 | Book, Section | |
| Libraries offer reference services to one another | Blumenstyk,Goldie, | Chronicle of Higher Education | 2001 | Journal, Electronic | |
| One library's experience with live, virtual reference | Bobal,Alison M., Schmidt,Cynthia M., Cox,Roxanne, | Journal of the Medical Library Association | 2005 | Journal Article | |
| The chat reference interview: Practicalities and advice | Bobrowsky, Tammy, Beck, Lynne, & Grant, Malaika, | Reference Librarian | 2005 | Journal Article | |
| Network of online librarians can provide answers, 24/7 | Bodmer,Bill, | The Princeton Packet | 2002 | Newspaper Article | |
| Virtual Reference Reflections | Bodner, Stewart, | Journal of Library Administration | 2009 | Journal Article | |
| Web, library, and teen services 2.0 | Bolan,Kimberly, Canada,Meg, Cullin,Rob, | Young Adult Library Services | 2007 | Journal Article | |
| Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts | Bolander,Robert C., Connaway,Lynn Silipigni, Radford,Marie L., | NextSpace | 2006 | Journal Article | |
| Library services through electronic mail | Bonham,Miriam, | College & Research Libraries News | 1987 | Journal Article | |
| Developing Skype-based reference services | Booth, Char, | Internet Reference Services Quarterly | 2008 | Journal Article | |
| Video reference and the library kiosk: Experimentation and evaluation | Booth, Char, | Journal of Access Services | 2007 | Journal Article | |
| Digital reference service: A new service or the next logical step? | Borchardt,Karen, Croud,Jennifer, | NULL | 2001 | Conference Proceedings | |
| Virtual Reference Services 2007/2008 | Borisovets,Natalie, | NULL | 2008 | Report | |
| Virtual Reference Services 2006/2007 | Borisovets,Natalie, | NULL | 2007 | Report | |
| Virtual Reference Services Midyear Report 2006/2007 | Borisovets,Natalie, | NULL | 2007 | Report | |
| Virtual Reference Services 2003/2004. Rutgers University | Borisovets,Natalie, | NULL | 2004 | Report | |
| Ask A Librarian Annual Report 2001/2002. Rutgers University | Borisovets,Natalie, | NULL | 2002 | Report | |
| Ask a Librarian LIVE Pilot Project Report. Rutgers University | Borisovets,Natalie, | NULL | 2002 | Report | |
| Ask A Librarian Annual Report 1999/2000. Rutgers University | Borisovets,Natalie, | NULL | 2000 | Report | |
| Ask A Librarian Annual Report 1998/1999. Rutgers University | Borisovets,Natalie, | NULL | 1999 | Report | |
| Our experience with two virtual reference services at IUPUI University library | Boruff-Jones,Polly D., | The Reference Librarian | 2003 | Journal Article | |
| A blueprint for building online reference knowledge bases | Bosancic, Boris, | Reference & User Services Quarterly | 2010 | Journal Article | |
| Digital reference services: Virtual or real? | Bossueau,D. L., | Information Management Report | 2001 | Journal Article | |
| 24×7 Reference Task Force. Final Report | Boston Library Consortium, | NULL | 2002 | Web Page | |
| Reference issues exploration: Electronic mail reference service | Botts,Carroll, Bauerschmidt,Rebecca, | NULL | 1999 | Web Page | |
| The association’s associations: RUSA is leading reference librarians | Bourdon, Cathleen | American Libraries | 2001 | Journal Article | |
| Virtual delivery of electronic resources and services to off-campus users: A multifaceted approach | Bower, Shirley L., Mee, Susan A., | Journal of Library Administration | 2010 | Journal Article | |
| The virtual librarian and the electronic reference interview | Bowman,Vibiana, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Virtual reference at North Carolina State: The first one hundred days | Boyer,Joshua, | Information Technology and Libraries | 2001 | Journal Article | |
| Best free reference websites: Thirteenth annual list | Boykin, Amy W., Cunningham, Kay, Danowitz, Erica, Lee, Matt, Lehmann, Sarah, Nail, Clark, Scanlon, Donna, Seale, Colleen, Shuyler, Kristen, Sonsteby, Alec, | Reference & User Services Quarterly | 2011 | Journal Article | |
| Virtual or traditional: the impact of change on information services | Bradburn,Jean, | Refer | 2006 | Journal Article | |
| The OPAL project: Developing an online digital reference service for distance learners | Bradbury,David, Payne,Georgina, | Library Hi Tech News | 2001 | Journal Article | |
| Reference service in the digital age: An analysis of sources used to answer reference questions | Bradford, Jane T., Costello, Barbara, Lenholt, Robert, | Journal of Academic Librarianship | 2005 | Journal Article | |
| Electronic Mail Reference: More Questions Than Answers? | Brady,John, Kiefer,Scott, Saunders,Michelle, | NULL | 1999 | Web Page | |
| E-mail makes the world go 'round | Brandt,D. Scott, | Computers in Libraries | 2000 | Journal Article | |
| Outreach, or, how far do you reach? | Brandt,D. Scott, | Computers in Libraries | 1999 | Journal Article | |
| SMS reference | Brannon, Sian, | The Reference Librarian | 2011 | Journal Article | |
| The big app | Braun, Linda W., | School Library Journal | 2010 | Journal Article | |
| Can it be done? Readers’ advisory in a digital world | Braun, Linda W., | Voice of Youth Advocates | 2013 | Journal Article | |
| Should chat reference be staffed by librarians? An assessment of chat reference at an academic library using LibStats | Bravender, Patricia, Lyon, Colleen, Molaro, Anthony, | Internet Reference Services Quarterly | 2011 | Journal Article | |
| E-mail reference as substitute for library receptionist | Braxton,Susan M., Brunsdale,Maureen, | The Reference Librarian | 2004 | Journal Article | |
| Eeewww! My patron tried to pick me up | Braxton,Susan, | American Libraries | 2005 | Journal Article | |
| Providing virtual reference service | Breeding,Marshall, | Information Today | 2001 | Journal Article | |
| Budget planning and performance measures for virtual reference services | Breidenbaugh,Andrew, | The Reference Librarian | 2006 | Journal Article | |
| Your guide to Meebo options: Virtual reference summer meltdown and fall shakeout | Breitbach, William, | Computers in Libraries | 2012 | Journal Article | |
| Enhancing Virtual Reference: Techniques and Technologies to Engage Users and Enrich Interaction | Breitbach, William, Demars, J. Michael, | Internet Reference Services Quarterly | 2009 | Journal Article | |
| Using Meebo’s embedded IM for academic reference services: A case study | Breitbach, William, Mallard, Mallard, Sage, Robert, | Reference Services Review | 2009 | Journal Article | |
| The role of intermediary services in emerging virtual libraries | Brewer,Allen, Ding,Wei, Hahn,Karla, Kimlodi,Anita, | NULL | 1996 | Conference Proceedings | |
| A checklist for starting and operating a digital reference desk | Breznay,Ann Marie, Haas,Leslie M., | The Reference Librarian | 2003 | Journal Article | |
| Why traditional librarianship matters | Bridges,Karl, | American Libraries | 2001 | Journal Article | |
| Re-thinking "virtual" reference | Brigell,Bruce, | Illinois Library Association Reporter | 2008 | Journal Article | |
| Academic reference service over electronic mail | Bristow,Ann, | College & Research Libraries News | 1992 | Journal Article | |
| Academic reference service over e-mail: An update | Bristow,Ann, Buechley,Mary, | College & Research Libraries News | 1995 | Journal Article | |
| Academic reference service in the Web environment | Bristow,Ann, Liu,Jian, | NULL | 2001 | Web Page | |
| Ask a librarian email account libref@indiana.edu Analysis for September 1999 | Bristow,Ann, Liu,Jian, | NULL | 2001 | Web Page | |
| Managing a statewide virtual reference service: How Q and A NJ works | Bromberg,Peter, | Computers in Libraries | 2003 | Journal Article | |
| Another lane on the information highway? A case study of experimenting with text message reference | Brooks, Marvie, Zubarev, Mark, | Reference Librarian | 2012 | Journal Article | |
| Usage and user analysis of a real-time digital reference service | Broughton,Kelly M., | The Reference Librarian | 2003 | Journal Article | |
| Our experiment in online, real-time reference | Broughton,Kelly, | Computers in Libraries | 2001 | Journal Article | |
| Why use web contact center software for digital reference? | Broughton,Kelly, Hunker,Stephanie Dennis, Singer,Carol A., | Internet Reference Services Quarterly | 2001 | Journal Article | |
| Online reference takes off | Brown, Peter, | Public Library Journal | 2011 | Journal Article | |
| Connecting to students: launching instant messaging reference at Binghamton University | Brown,Elizabeth, Maximiek,Sarah, Rushton,Erin E., | College & Undergraduate Libraries | 2006 | Journal Article | |
| Simple and sophisticated methods for processing large volumes of question and answer information through the world wide web | Bry,Lynn, | NULL | 2000 | Book, Section | |
| Setting up an Ask-an-Expert service | Bry,Lynn, | NULL | 1997 | Web Page | |
| Electronic mail reference services. Student project. (LIBR 500 – Foundations of Information Technology). School of Library Archival and Information Scieince, Univeristy of British Columbia. | Buck,Carolyn, | NULL | 1999 | Web Page | |
| Save the Time of The Avatar: Canadian Academic Libraries Using Chat Reference in Multi-User Virtual Environments | Buckland, Amy, Godfrey, Krista, | The Reference Librarian | 2010 | Journal Article | |
| Reference library service in the digital environment | Buckland, Michael K, | Library & Information Science Research | 2008 | Journal Article | |
| Golden rule reference: face-to-face and virtual | Buckley,Chad E., | The Reference Librarian | 2006 | Journal Article | |
| Libraries begin to engage their menacing mobile phone hordes without shhhhh! | Buczynski, James A., | Internet Reference Services Quarterly | 2008 | Journal Article | |
| Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk’s Facets of Quality for Digital Reference Service | Bullard,Kristen A., | NULL | 2003 | Dissertation/Thesis, Unpublished | |
| Digital discomfort? “Get over it,” says McClure | Burek Pierce, Jennifer | American Libraries | 2002 | Journal Article | |
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| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
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| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
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| The viability of live online reference: An assessment | Horowitz,Lisa R., Flanagan,Patricia A., Helman,Deborah L., | Portal: Libraries and the Academy | 2005 | Journal Article | |
| Simplifying electronic reference: A hybrid approach to one-on-one consultation | Hoskisson,Tam, Wentz,Deleyne, | College & Undergraduate Libraries | 2001 | Journal Article | |
| Instant messaging: Quick and dirty reference for teens and others | Houghton,Sarah, | Public Libraries | 2005 | Journal Article | |
| Web-based chat vs instant messaging | Houghton,Sarah, Schmidt,Aaron, | Online | 2005 | Journal Article | |
| A window into our patron's needs: Analyzing data from chat transcripts. | Houlson,Van, McCready,Kate, Pfahl,Carla Steinberg, | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Reference services via electronic mail | Howard,Ellen H., Jankowski,Terry Ann, | Bulletin of the Medical Library Association | 1986 | Journal Article | |
| Users of virtual reference are more satisfied with the service they receive than the providers of that service think they are | Howe, Carol D., | Evidence Based Library And Information Practice | 2011 | Journal Article | |
| Problems of electronic art reference | Hoyer,Rudiger, | Art Libraries Journal | 2001 | Journal Article | |
| Introducing an informal synchronous medium in a distance learning course: How is participation affected? | Hrastinski,Stefan, | The Internet and Higher Education | 2006 | Journal Article | |
| Using microblogging tools for library services | Hricko, Mary, | Journal of Library Administration | 2010 | Journal Article | |
| Librarians in Second Life and future virtual worlds | Hudson, Alexia, | NULL | 2011 | Book, Section | |
| Spinning yarns around the digital fire: Storytelling and dialogue among youth on the Internet | Huffaker,David, | First Monday | 2004 | Journal, Electronic | |
| Adherence to RUSA’s guidelines for virtual reference services is below expected in academic libraries | Hughes, Annie M., | Evidence Based Library & Information Practice | 2010 | Journal Article | |
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| It's all about reference: Expanding the vision of the Virtual Reference Desk Conference | Huling,Nancy, | Reference & User Services Quarterly | 2004 | Journal Article | |
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| Providing Services to Virtual Patrons | Hulshof,Robert, | NULL | 1998 | Web Page | |
| Virtual reference services in public libraries: From "access to" to "use of" information | Hummelshoj,Marianne, | NULL | 2002 | Conference Proceedings | |
| Librarians and Second Life | Hurst-Wahl, Jill, | Information Outlook | 2007 | Journal Article | |
| Establishing Performance Targets for a Virtual Reference Service: Counting Totals and Beyond | Hutchison, Deb, Pye, Michele, | NULL | 2006 | Book, Section | |
| Reference Diagnostics for a Virtual World | Huwe, Terence K., | Computers in Libraries | 2009 | Journal Article | |
| Being organic gives reference librarians the edge over computers | Huwe,Terence K. | Computers in Libraries | 2004 | Journal, Electronic | |
| Social networking mixes the hip with the proven | Huwe,Terence K., | Computers in Libraries | 2006 | Journal Article | |
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| Virtual reference at Queen's University Library: An investigative report | Information Services and Instruction Functional Team, | NULL | 2003 | Report | |
| Virtual reference feasibility study report. April 2, 2002 | Information Services Management Committee, | NULL | 2002 | Report | |
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| Choosing the right free IM providers and clients for your library | Izenstark,Amanda K., | Public Services Quarterly | 2009 | Journal Article | |
| A primary knowledge revolution: New demands, new responsibilities for reference librarians and services in the digital age | Jackson,Michael Gordon, | The Library Quarterly | 2002 | Journal Article | |
| A rush to serve: Digital reference services and the commitment to 24/7 | Jackson,Michael Gordon, | NULL | 2002 | Book, Section | |
| Faster facts | Jackson,William, | Government Computer News | 2001 | Journal, Electronic | |
| Chatting at Gallaudet | Jacobi,Laura, | Library Journal | 2004 | Journal Article | |
| Assessing the impact of reference services provided to undergraduate students | Jacoby,JoAnn, O’Brien,Nancy P., | College & Research Libraries | 2005 | Journal Article | |
| Online in real-time? Deciding whether to offer a real-time virtual reference service | Jane,Catherine, McMillan,Dawn, | The Electronic Library | 2003 | Journal Article | |
| Introduction to Reference Work In The Digital Age | Janes, Joseph, | 2003 | Book, Whole | ||
| Finger on the pulse: Librarians describe evolving reference practice in an increasingly digital world | Janes, Joseph, Hill, Chrystie, | Reference & Users Services Quarterly | 2002 | Journal Article | |
| Digital reference services in public and academic libraries | Janes,Joseph, | NULL | 2001 | Book, Section | |
| An informal history (and possible future) of digital reference | Janes,Joseph, | Bulletin of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Digital reference for teens | Janes,Joseph, | Voice of Youth Advocates | 2003 | Journal Article | |
| Introduction to Reference Work in the Digital Age | Janes,Joseph, | NULL | 2003 | Book, Whole | |
| What is reference for? | Janes,Joseph, | Reference Services Review | 2003 | Journal Article | |
| Digital reference: Reference librarians' experiences and attitudes | Janes,Joseph, | Journal of the American Society for Information Science and Technology | 2002 | Journal Article | |
| Live reference: Too much, too fast? | Janes,Joseph, | School Library Journal | 2002 | Journal Article | |
| What is reference for? RUSA Forum: The future of reference services | Janes,Joseph, | NULL | 2002 | Conference Proceedings | |
| Digital reference: Services, attitudes, and evaluation | Janes,Joseph, | Internet Research | 2000 | Journal Article | |
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| Digital reference services in academic libraries | Janes,Joseph, Carter,David S., Memmott,Patricia, | Reference & User Services Quarterly | 1999 | Journal Article | |
| Ask-an-expert services analysis | Janes,Joseph, Hill,Chrystie, Rolfe,Alex, | Journal of the American Society for Information Science and Technology | 2001 | Journal Article | |
| Question negotiation and the technological environment | Janes,Joseph, Silverstein,Joanne, | D-Lib Magazine | 2003 | Journal, Electronic | |
| There's more to chat then chit-chat: Using chat software for library instruction | Jaworowski,Carlene, | NULL | 2001 | Conference Proceedings | |
| Selecting IM aggregator for a virtual reference service at UT Southwestern Medical Center Library | Jayaraman, Shobana, | Journal of Hospital Librarianship | 2009 | Journal Article | |
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| Collaborative virtual reference really does work, but it takes a tribe | Johnson, Kris, Farrell, Patrick, Laughlin, Kristen, Mascareñas, Paul, M., Sieving, Amy, | NULL | 2012 | Book, Section | |
| Learning to provide 3D virtual reference: A library science assignment | Johnson, Megan, Purpur, Geraldine, Abbott, Lisa T., | Journal of Library & Information Services in Distance Learning | 2009 | Journal Article | |
| The evolution of the reference librarian | Johnson, Wendell G., | Community & Junior College Libraries | 2011 | Journal Article | |
| Distance education and digital reference: The Yellow Brick Road? | Johnson,Cameron A., McCarty,Laura, | Alki | 2001 | Journal Article | |
| Online chat reference: Survey results from affiliates of two universities | Johnson,Corey M., | Reference & User Services Quarterly | 2004 | Journal Article | |
| Online chat reference: The awareness of, use of, interest in, and marketing of this new reference service technology. | Johnson,Corey M., | NULL | 2002 | Dissertation/Thesis, Unpublished | |
| AskColorado…get answers day…or night | Johnson,Kris, | Colorado Municipalities | 2009 | Journal Article | |
| Digital reference as an instructional tool: Just in time and just enough | Johnston,Patricia E., | Searcher | 2003 | Journal Article | |
| The Finnish library portal | Jokitalo,Paivi, | D-Lib Magazine | 2000 | Journal, Electronic | |
| Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts | Jones, Sherri, Kayongo, Jessica, Scotfield, John, | Internet Reference Services Quarterly | 2009 | Journal Article | |
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| The virtual librarian answers your questions | Jonsby,E., | Scandinavian Public Library Quarterly | 2000 | Journal Article | |
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| Emerging technologies changing our service delivery models | Kajewski,Mary Ann, | The Electronic Library | 2007 | Journal Article | |
| The ubiquitous library is here | Kaske,Neal, | Portal: Libraries and the Academy | 2004 | Journal Article | |
| An unobtrusive evaluation of line real time library reference services | Kaske,Neal, Arnold,Julie, | NULL | 2002 | Conference Proceedings | |
| Trends and issues in digital reference services | Kasowitz,Abby S., | ERIC Digest | 2001 | Journal Article | |
| Facets of quality for K – 12 digital reference services | Kasowitz,Abby S., | NULL | 1999 | Web Page | |
| Presentation at first annual federal focus ed-mentor symposium | Kasowitz,Abby S., | NULL | 1999 | Conference Proceedings | |
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| Real-time digital reference | Kawakami, Alice K., | NULL | 2003 | Book, Section | |
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| Burning the midnight oil: Librarians, students, and late-night chat reference at the University of Notre Dame | Kayongo, Jessica, Van Jacob, Elizabeth, | Internet Reference Services Quarterly | 2011 | Journal Article | |
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| The virtual gets real | Kenney,Brian, | Library Journal | 2003 | Journal Article | |
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| Virtual Reference Policies: An Examination of Current Practice | Kern, M. Kathleen, Gillie, Esther, | 2004 | Book, Section | ||
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| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
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| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
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| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
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| Ready with answers around the clock | Koch,Neal, | New York Times | 2002 | Newspaper Article | |
| Reconsidering services for the postmodern student | Koh,Connie, | Australian Academic & Research Libraries | 2003 | Journal, Electronic | |
| A phone of one’s own: Texting at the Bryant University reference desk | Kohl, Laura, Keating, Maura, | College & Research Libraries News | 2009 | Journal Article | |
| Moving towards 24-hour support | Kolandaisamy,Matilda, Keech,Malcolm, | NULL | 0 | Conference Proceedings | |
| Bringing Together Teens and Chat Reference: Reconsidering “The Match Made in Heaven” | Kortz, Laura; Morris, Sharon; Greene, Louise | 2006 | Book, Section | ||
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| Virtually yours: Thoughts on where we have been and where we are going with virtual reference services in libraries | Kresh,Diane Nester, | The Reference Librarian | 2003 | Journal Article | |
| From sshh to search engine: reference.net on the Web | Kresh,Diane Nester, | Information Technology and Libraries | 2001 | Journal Article | |
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| Collaborative digital reference service: update on LC initiative | Kresh,Diane Nester, Arret,Linda, | NULL | 2000 | Book, Section | |
| Do birds fly? | Kresh,Diane Nester, Arret,Linda, | Reference & User Services Quarterly | 1998 | Journal Article | |
| High touch or high tech: The collaborative digital reference service as a model for the future of reference | Kresh,Diane, | Advances in Librarianship | 2002 | Book, Section | |
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| Questions and quirks: Managing an internet-based distributed reference service | Lagace,Nettie, McClennen,Michael, | Computers in Libraries | 1998 | Journal Article | |
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| The Virtual Reference Experience: Integrating Theory Into Practice | Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M., | NULL | 2004 | Book, Whole | |
| Virtual Reference Service: From Competencies To Assessement | Lankes, R. David, Nicholson, Scott, Radford, Marie L., Silverstein, Joanne, Westbrook, Lynn, Nast, Philip, | NULL | 2008 | Book, Whole | |
| Theory Meets Practice: Educators and Directors Talk | Lankes, R. David, Stoffle, Carla, J., LaRue, James, Radford, Marie L., | 2010 | Book, Section | ||
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| The digital reference fallacy | Lankes,R. David, | The Reference Librarian | 2003 | Journal Article | |
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| Cost, statistics, measures, and standards for digital reference services: A preliminary view | Lankes,R. David, Gross,Melissa, McClure,Charles R., | Library Trends | 2003 | Journal Article | |
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| Virtual Reference Service: From Competencies to Assessment | Lankes,R. David, Nast,Philip, | NULL | 2008 | Book, Whole | |
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| E-mail reference: Who, when, where, and what is asked | Lederer,Naomi, | The Reference Librarian | 2001 | Journal Article | |
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| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the Warner Model” of reference question classification to streamline research services””” | Meserve, Harry C., Belanger, Sandra E., Bowlby, Joan, Rosenblum, Lisa, | Reference & User Services Quarterly | 2009 | Journal Article | |
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| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida's community college system | Profeta,Patricia C., | Community & Junior College Libraries | 2007 | Journal Article | |
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| Internet reference services and the help desk: Does the nature of a user's query really change? | Qayyum,Muhammad Asim, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Introducing Qwidget, the QuestionPoint widget | QuestionPoint Blog | NULL | 2008 | Web Page | |
| Small collaboration, big effort: The realities of a small statewide collaborative virtual reference service | Quinn,Todd, Briggs,Lea, | College & Undergraduate Libraries | 2006 | Journal Article | |
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| The digital library of the future | Quint,Barbara, | Information Today | 2002 | Journal Article | |
| QuestionPoint marks new era in virtual reference | Quint,Barbara, | Information Today | 2002 | Journal Article | |
| Some advice for Google Answers | Quint,Barbara, | Information Today | 2002 | Journal Article | |
| Meeting the Challenges of Reference Service in a Hybrid Environment: Teaching LIS Students Today | Rabina, Debbie L., | NULL | 2008 | Book, Section | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Examining Interpersonal Communication in Virtual Reference Encounters: The Library LAWLINE Consortium | Radford, Marie L., | NULL | 2008 | Book, Section | |
| Leading the reference renaissance: Today’s ideas for tomorrow’s cutting-edge services | Radford, Marie L., | NULL | 2012 | Book, Whole | |
| Envisioning and creating reference futures | Radford, Marie L., | NULL | 2012 | Book, Section | |
| A personal choice: Reference service excellence | Radford, Marie L., | Reference & User Services Quarterly | 2008 | Journal Article | |
| Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference | Radford, Marie L., | Journal of the American Society for Information Science & Technology | 2006 | Journal Article | |
| Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat IM reference. | Radford, Marie L., & Connaway, Lynn S., | Library & Information Science Research | 2013 | Journal Article | |
| Chattin’ ’bout my generation: Comparing virtual use of millennials to older adults | Radford, Marie L., Connaway, Lynn S., | NULL | 2012 | Book, Section | |
| Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference | Radford, Marie L., Connaway, Lynn Silipigni, | Library & Information Science Research | 2012 | Journal Article | |
| Seeking synchronicity: Evaluating virtual reference services from user, non-user, and librarian perspectives | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2005 | Report | |
| Digital natives meet digital libraries: Discovering their behaviors and preferences for information seeking | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2010 | Conference Proceedings | |
| Thriving on theory: A new model for synchronous reference encounters | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2009 | Conference Proceedings | |
| Cordial connections: Evaluating virtual reference from user, non-user, and librarian perspectives using the Critical Incident Technique | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2008 | Conference Proceedings | |
| Getting better all the time: Improving communication & accuracy in virtual reference | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2008 | Conference Proceedings | |
| Are We Getting Warmer?” Query clarification in live chat virtual reference””” | Radford, Marie L., Connaway, Lynn Silipigni, Confer, Patrick A., Sabolcsi-Boros, Susanna, Kwon, Hannah, | Reference & User Services Quarterly | 2011 | Journal Article | |
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Conceptualizing collaboration and community in virtual reference and social question and answer services | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole, | Information Research | 2013 | Conference Proceedings | |
| Conceptualizing collaboration and community in virtual reference and social question and answer services | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole, | Information Research | 2013 | Conference Proceedings | |
| Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference | Radford, Marie L., Connway, Lynn Silipigni, | 2010 | Book, Section | ||
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| Reference Renaissance: Current and Future Trends | Radford, Marie L., Lankes, R. David, | 2010 | Book, Whole | ||
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