| Title | Authors | Publication Full | Year | Ref Type | Full Record |
|---|---|---|---|---|---|
| Moving towards 24-hour support | Kolandaisamy,Matilda, Keech,Malcolm, | NULL | 0 | Conference Proceedings | |
| The digital library: Without a soul can it be a library? | McMillan,Gail, | NULL | 0 | Conference Proceedings | |
| http://digiref.scenarios.issues. | Koyama,Janice T. | 0 | Conference Proceedings | ||
| Virtual reference service pilot project report, October 1,2001- April 30, 2002 | NULL | NULL | 0 | Report | |
| Digital reference in a public library. | O’Neill,Nancy | 0 | Conference Proceedings | ||
| The development of a Quebec-wide virtual reference service | Serban,Daniella | 0 | Web Page | ||
| The public library’s role in the Danish information society: Demand for new competencies? | Wöhnert,Bodil | 0 | Conference Proceedings | ||
| Reference: The first and last frontier | Mercer,Prue, | NULL | 0 | Conference Proceedings | |
| Ask a Librarian: Web-based reference questions services: A model for development | Ammentorp,Steen, Hummelshoj,Marianne, | NULL | 0 | Conference Proceedings | |
| As we may think | Bush,Vannevar, | The Atlantic Monthly | 1945 | Journal Article | |
| High tech/low profile: Automation & the invisible patron | Sloan, Bernard G., | Library Journal | 1986 | Journal Article | |
| Reference services via electronic mail | Howard,Ellen H., Jankowski,Terry Ann, | Bulletin of the Medical Library Association | 1986 | Journal Article | |
| High tech/low profile: Automation & the 'invisible' patron | Sloan,Bernard G., | Library Journal | 1986 | Journal Article | |
| Unobtrusive Reference Testing: The 55 Percent Rule | Hernon, Peter, McClure, Charles, | Library Journal | 1986 | Journal Article | |
| EARS: Electronic access to reference service | Weise,Freida O., Borgendale,Marilyn, | Bulletin of the Medical Library Association | 1986 | Journal Article | |
| Library services through electronic mail | Bonham,Miriam, | College & Research Libraries News | 1987 | Journal Article | |
| Providing eectronic library reference service: Experiences from the Indonesia-Canada tele-education project | Pal,Gabriel, Brett,Jim, Fleming,Tom, Ridley,Michael, | The Journal of Academic Librarianship | 1989 | Journal Article | |
| Electronic mail in the library: A perspective | Whitaker,Becki, | Library Trends | 1989 | Journal Article | |
| Reference in the age of automation: Changes in the reference service at Chemical Abstracts Service Library | Hodges,Pauline R., | Special Libraries | 1989 | Journal Article | |
| Remote access: Design implications for the online catalog | Sloan,Bernie, | Cataloging & Classification Quarterly | 1990 | Journal Article | |
| The electronic reference desk: Reference service in an electronic world | Cargill,Jennifer S., | Library Administration & Management | 1992 | Journal Article | |
| Academic reference service over electronic mail | Bristow,Ann, | College & Research Libraries News | 1992 | Journal Article | |
| Social impacts of electronic mail in organizations: A review of the research literature | Garton,Laura E., Wellman,Barry, | NULL | 1993 | Report | |
| A matter of confidence: Asking reference questions over the Internet | Sawyer,Deborah C., | Online | 1993 | Journal Article | |
| The net and reference services: capture the question | Mahony,Alan P., | Wilson Library Bulletin | 1993 | Journal Article | |
| LibRef-L: Sharing reference expertise over the academic networks | Robinson,Kara L., Kovacs,Diane K., | Wilson Library Bulletin | 1993 | Journal Article | |
| Librarian in a box: The use of electronic mail for reference | Still,Julie, Campbell,Frank, | Reference Services Review | 1993 | Journal Article | |
| Using the internet for reference | Ladner,Sharyn J., Tillman,Hope N., | Online | 1993 | Journal Article | |
| Usenet and the library | Gainor,Larry, Foster,Erin, | Reference Services Review | 1993 | Journal Article | |
| Internet applications: Stumpers-L | Feeney,Ann, | Computers in Libraries | 1993 | Journal Article | |
| Remote reference assistance for electronic information resources over networked workstations | Billings,Harold, Carver,Ira E., Tongate,John, Ploof,Steven, | Library Hi Tech | 1994 | Journal Article | |
| Providing social interaction in the digital library | Ackerman,Mark S., | NULL | 1994 | Conference Proceedings | |
| Intellectual realities and the digital library | Miksa,Francis L., Doty,Philip, | NULL | 1994 | Conference Proceedings | |
| Groupware and social dynamics: Eight challenges for developers | Grudin,Jonathan, | Communications of the ACM | 1994 | Journal Article | |
| The electronic library and public services | Barnes,Susan J., | Library Hi Tech | 1994 | Journal Article | |
| MOOving towards a virtual reference service | Henderson,Tona, | The Reference Librarian | 1994 | Journal Article | |
| The internet model | Lankes,R. David, | Information Searcher | 1994 | Journal Article | |
| Reference services for off-campus students and faculty | Pease,Barbara, Power,Colleen, | The Reference Librarian | 1994 | Journal Article | |
| A new challenge for intermediary-client communication: The electronic network | Abels,Eileen G., Liebscher,Peter, | The Reference Librarian | 1994 | Journal Article | |
| The 'people' part of groupware | Keselica,Mary, Hawkins,Donald T., | Online | 1994 | Journal Article | |
| MIME and electronic reference services | Tomer,Christopher, | The Reference Librarian | 1994 | Journal Article | |
| Going my way? Beyond the WEB and the MOO in the library | Eustace,Ken, | NULL | 1995 | Web Page | |
| Electronic mail and privacy | Veeder,Stacy B., Hernon,Peter, | The Journal of Academic Librarianship | 1995 | Journal Article | |
| Traditional reference is dead, now let's move on to important questions | Lewis,David W., | The Journal of Academic Librarianship | 1995 | Journal Article | |
| What is the Internet Public Library, and why should I care? | Ryan,Sara, | Information Technology and Disabilities | 1995 | Journal, Electronic | |
| Tools for the future: Recreating or `renovating' information services using new technologies | Dysart,Jane I., Jones,Rebecca J., | Computers in Libraries | 1995 | Journal Article | |
| Virtual librarianship: Expanding adult services with the world wide web | Neff,Paul, | RQ | 1995 | Journal Article | |
| Interviewing techniques for remote reference: Electronic versus traditional environments | Tibbo,Helen R., | The American Archivist | 1995 | Journal Article | |
| Why groupware succeeds: Discretion or mandate? | Grudin,Jonathan, Palen,Leysia, | NULL | 1995 | Conference Proceedings | |
| AskERIC and the virtual library: Lessons for emerging digital libraries | Lankes,R. David, | Internet Research | 1995 | Journal Article | |
| Using E-mail and the Internet to teach users at their desktops | Jensen,Ann, Sih,Julie, | Online | 1995 | Journal Article | |
| Electronic communications for reference services: A case study | Hull,Theodore J., Adams,Margaret O’Neill, | Government Information Quarterly | 1995 | Journal Article | |
| Beyond the desk: enhanced reference staffing for the electronic library. | Mardikian,Jackie, Kesselman,Martin, | Reference Services Review | 1995 | Journal Article | |
| A day in the life of a virtual librarian | McKee,Mary Beth, | School Library Journal | 1995 | Journal Article | |
| The Internet and reference services | Balas,Janet, | Computers in Libraries | 1995 | Journal Article | |
| Intermediaries and Cybermediaries: Sarkar, Butler and Steinfield | Sarkar,Mitra Barun, Butler,Brian, Steinfield,Charles, | Journal of Computer-Mediated Communication | 1995 | Journal Article | |
| Academic reference service over e-mail: An update | Bristow,Ann, Buechley,Mary, | College & Research Libraries News | 1995 | Journal Article | |
| Enhancing usability of network-based library information system: Experimental studies of a user interface for OPAC of a collaboration tool for library services | Sugimoto,Shigeo, Gotou,Seiki, Zhao,Yanchun, Sakaguchi,Tetsuo, Tabata,Koichi, | NULL | 1995 | Conference Proceedings | |
| Electronic reference options: tracking the changes | Tenopir,Carol, Neufang,Ralf, | Online | 1995 | Journal Article | |
| Internet public library opens virtual reference room | Young,Jeff, | Academe Today | 1995 | Journal Article | |
| Reference service for the internet community: A case study of the internet public library reference division | Ryan,Sara, | Library & Information Science Research | 1996 | Journal Article | |
| Not-for-profit service organizations and economic viability on the Internet | Janes,Joseph, | NULL | 1996 | Conference Proceedings | |
| Electronic mail reference service: A study | Bushallow-Wilbur,Lara, DeVinney,Gemma, Whitcomb,Fritz, | RQ | 1996 | Journal Article | |
| The cultural legacy of the "modern library" for the future | Miksa,Francis L., | NULL | 1996 | Conference Proceedings | |
| Internet-based reference services and community libraries. A need for new models and strategies | Devine,Sean, Woods,Daniel, | The Electronic Library | 1996 | Journal Article | |
| Digital librarians: Beyond the digital book stack | Carbonell,Jamie, | IEEE Expert Magazine | 1996 | Journal Article | |
| Building large-scale digital libraries | Schatz,Bruce, Chen,Hsinchun, | Computer (IEEE) | 1996 | Journal Article | |
| The role of intermediary services in emerging virtual libraries | Brewer,Allen, Ding,Wei, Hahn,Karla, Kimlodi,Anita, | NULL | 1996 | Conference Proceedings | |
| The virtual reference desk: A proposal to the Department of Education. | Lankes,R. David, | NULL | 1996 | Web Page | |
| Answer Garden 2: Merging organizational memory with collaborative help | Ackerman,Mark S., McDonald,David W., | NULL | 1996 | Conference Proceedings | |
| A guided tour of the Internet Public Library | Pack,Thomas, | Database Magazine | 1996 | Journal Article | |
| E-mail reference service… HUH? | Lee,Kuk, | Indiana Libraries | 1996 | Journal Article | |
| The virtual reference librarian: Using desktop videoconferencing for distance reference | Pagell,Ruth A., | The Electronic Library | 1996 | Journal Article | |
| The e-mail reference interview | Abels,Eileen G., | RQ | 1996 | Journal Article | |
| Proposal for implementing multi-user database (MUD) technology in an academic library | Filby,A. M. Iliana, | Internet Reference Services Quarterly | 1996 | Journal Article | |
| Using World Wide Web software for reference and instruction | Engle,M. O., | Internet Reference Services Quarterly | 1996 | Journal Article | |
| See You See a Librarian final report | Morgan,Eric Lease, | NULL | 1996 | Web Page | |
| Talking in the library: Implications for the design of digital libraries | Crabtree,Andy, Nichols,David M., O’Brien,Jon, Twidale,Michael B., | NULL | 1997 | Conference Proceedings | |
| Browsing is a collaborative process | Twidale,Michael B., Nichols,David M., Paice,Chris D., | Information Processing & Management | 1997 | Journal Article | |
| KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet | Bennett,Blythe A., | The Teaching Librarian | 1997 | Journal Article | |
| Re-examining the role of the public services librarian in the new Information Age | Gessesse,Kebede, | Library Review | 1997 | Journal Article | |
| The virtual librarian: Using desktop videoconferencing to provide interactive reference assistance | Folger,Kathleen M., | NULL | 1997 | Conference Proceedings | |
| The shape of services to come: Values-based reference service for the largely digital library | Ferguson,Chris D., Bunge,Charles A., | College & Research Libraries | 1997 | Journal Article | |
| Distributed expertise: Remote reference service on a metropolitan area network | Davenport,Elisabeth, Procter,Rob, Goldenberg,Ana, | The Electronic Library | 1997 | Journal Article | |
| Thinking out loud: who will give reference service in the digital environment? | Lipow,Anne Grodzins, | Reference & User Services Quarterly | 1997 | Journal Article | |
| Perspectives on quality reference service in an academic library: A qualitative study | Mendelsohn,Jennifer, | Reference & User Services Quarterly | 1997 | Journal Article | |
| Enhancing community and collaboration in the virtual library | Procter,Rob, McKinlay,Andy, Goldenberg,Ana, Davenport,Elisabeth, Burnhill,Peter, Cannell,Sheila, | Lecture Notes in Computer Science | 1997 | Journal, Electronic | |
| The library profession and the Internet: Implications and scenarios for change | Abbas,June, | Katharine Sharp Review | 1997 | Journal Article | |
| The situated intermediary: Remote advice giving in a distributed reference environment | Davenport,Elisabeth, Proctor,Rob, | NULL | 1997 | Conference Proceedings | |
| The librarian is dead, long live the librarian | Hathorn,Clay, | PreText Magazine | 1997 | Journal, Electronic | |
| Before its time: The internet public library | Lejeune,Lorrie, | The Journal of Electronic Publishing | 1997 | Journal Article | |
| Recommendation and usage in the digital library | Nichols,David M., Twidale,Michael B., Paice,Chris D., | NULL | 1997 | Report | |
| The virtual reference desk: How does it work? | Rocchi,Barbara, | University of South Australia Library | 1997 | Journal Article | |
| Information-seeking behavior of multicultural students: A case study at San Jose State University | Liu,Mengxiong, Redfern,Bernice, | College & Research Libraries | 1997 | Journal Article | |
| Distributed expertise: Remote reference service on a metropolitan area network | Procter, Rob, Davenport, Elisabeth, Goldenberg, Ana, | The Electronic Library | 1997 | Journal Article | |
| Setting up an Ask-an-Expert service | Bry,Lynn, | NULL | 1997 | Web Page | |
| Do digital libraries need librarians? an experimental dialog | Matson,Lisa Dallape, Bonski,David J., | Online | 1997 | Journal Article | |
| Electronic enquiry desk: Does the nerd have the answer? | Gleadhill,D., | Library Technology | 1997 | Journal Article | |
| Lights! Camera! Action! | Westwood,Karen, | American Libraries | 1997 | Journal Article | |
| Internet Public Library: Same metaphors, new service | Whitwell,S. C., Magpantay,J. Andrew, | American Libraries | 1997 | Journal Article | |
| The human side of reference in an era of technology | Sarkodie-Mensah,Kwasi, | The Reference Librarian | 1997 | Journal Article | |
| An investigation of an e-mail-based help service | Hahn,Karla, | NULL | 1997 | Report | |
| Are library users also computer users? A survey of faculty and implications for services | Vander Meer,Patricia Fravel, Poole,Howard, Van Valey,Thomas, | Public Access Computer Systems Review | 1997 | Journal, Electronic | |
| Interactive reference service (IRS) at UC Irvine: Expanding reference services beyond the reference desk | Lessick,Susan, | NULL | 1997 | Conference Proceedings | |
| Reference Service Via Desktop Videoconferencing. Student Project (LIS 598), School of Library and Information Management, University of Alberta | Clark,Diane, | NULL | 1997 | Web Page | |
| Mayihelpyou@theelectronicreferencedesk?: An examination of the past, present and future of electronic mail reference service | Philip,Brenda, | NULL | 1997 | Web Page | |
| The electronic library: New roles for librarians | Rapple,Brendan A., | Cause/Effect | 1997 | Journal, Electronic | |
| A help desk knowledge database: The first year | Marsh,Geoffrey, | Division of Computer Research and Technology, National Institutes of Health | 1997 | Web Page | |
| Reference services for remote users | Moss,Molly M., | Katharine Sharp Review | 1997 | Journal, Electronic | |
| Partners in learning, or reference service unplugged | Pereira,Monica, | NULL | 1997 | Conference Proceedings | |
| IPL: The Internet Public Library | Simcox,Schelle, | Ariadne | 1997 | Journal, Electronic | |
| The Internet Public Library: An intellectual history | Janes,Joseph, | Library Hi Tech | 1998 | Journal Article | |
| Do birds fly? | Kresh,Diane Nester, Arret,Linda, | Reference & User Services Quarterly | 1998 | Journal Article | |
| Reference service in a digital age: Library Institute focuses on electronic tools | Lamolinara,Guy, Grnke,Ralf, | Library of Congress Information Bulletin | 1998 | Journal Article | |
| Electronic reference services: Some suggested guidelines | Sloan,Bernie, | Reference & User Services Quarterly | 1998 | Journal Article | |
| Meeting education information needs through digital reference | Summers,Robin, | Art Documentation | 1998 | Journal Article | |
| AskA's: Lessons learned from K-12 digital reference services | Lankes,R. David, | Reference & User Services Quarterly | 1998 | Journal Article | |
| A survey of applications of CSCW for digital libraries | Twidale,Michael B., Nichols,David M., | NULL | 1998 | Report | |
| Performance indicators for the electronic library | Kena,Jenny, | NULL | 1998 | Web Page | |
| Migrating to Internet-based reference services: Issues for the smaller academic library | Crawford,Gregory Alan, White,Gary W., | Internet Reference Services Quarterly | 1998 | Journal Article | |
| Service perspectives for the digital library remote reference services | Sloan,Bernie, | Library Trends | 1998 | Journal Article | |
| http://digiref.scenarios.issues. | Koyama,Janice T. | Reference & User Services Quarterly | 1998 | Journal Article | |
| Building and Maintaining Internet Information Services : K-12 Digital Reference Services : A Study Submitted to The National Library of Education, U.S. Department of Education | Lankes,R. David, | NULL | 1998 | Book, Whole | |
| Augmenting the organizational memory: A field study of Answer Garden | Ackerman,Mark S., | ACM Transactions on Information Systems | 1998 | Journal Article | |
| Public service guidelines in an electronic environment | Barkley,Daniel C., | Government Information Quarterly | 1998 | Journal Article | |
| Information Staff Roles in the Hybrid Library | Hampson,Andrew, | Impact | 1998 | Journal Article | |
| The virtual reference desk: Building human expertise into information systems. | Lankes,R. David, | NULL | 1998 | Conference Proceedings | |
| Reference service in a digital age | Lipow,Anne Grodzins, | Reference & User Services Quarterly | 1998 | Journal Article | |
| Information ecologies | Nardi,Bonnie A., | Reference & User Services Quarterly | 1998 | Journal Article | |
| The user of electronic mail at the reference desk: Impact of a computer mediated communication technology on librarian-client interactions | Schilling-Eccles,Katherine, Harzbecker,Joseph J. Jr, | Medical Reference Services Quarterly | 1998 | Journal Article | |
| Redefining reference services: Transitioning at one public library | Reger,Nancy K., | Reference & User Services Quarterly | 1998 | Journal Article | |
| Gendered questions: asking for directions on the information highway | Bennett,Blythe Allison, | Knowledge Quest | 1998 | Journal Article | |
| Providing Internet reference service for the New Zealand Digital Library: Gaining insight into the user base for a digital library. Department of Computer Science, University of Waikato, New Zealand | Cunningham,Sally Jo, | NULL | 1998 | Conference Proceedings | |
| Professional reference service at the Internet Public Library with 'freebie' librarians | Irwin,Kenneth R., | Searcher | 1998 | Journal Article | |
| Reference service, human nature, copyright, and offsite service–in a "digital age"? | Mann,Thomas, | Reference & User Services Quarterly | 1998 | Journal Article | |
| Qualitative investigation of an e-mail mediated help service | Hahn, Karla L., | Internet Research | 1998 | Journal Article | |
| Remote reference by microcomputer: Setup and installation | Tinnin,Nathan, Buckstead,Jonathon, Richardson,Kyle, | NULL | 1998 | Conference Proceedings | |
| Handling the quirky questions: A model for reference service | Bennett,Blythe Allison, | Knowledge Quest | 1998 | Journal Article | |
| Promoting information problem solving in digital reference responses | Kasowitz,Abby S., | NULL | 1998 | Web Page | |
| Public libraries corner: Ask a librarian | Ormes,Sarah, | Ariadne | 1998 | Journal Article | |
| Software for interactive online reference service | Vine,Rita, | Bibliothecha Medica Canadianna | 1998 | Journal Article | |
| As I sit studying: WWW-based reference services | Moore,Amanda, | Internet Reference Services Quarterly | 1998 | Journal Article | |
| You only had to ask | Ormes,Sarah, | Library Technology | 1998 | Journal Article | |
| AskA Services and funding: An overview | Wasik,Joann M., | NULL | 1998 | Web Page | |
| Providing Services to Virtual Patrons | Hulshof,Robert, | NULL | 1998 | Web Page | |
| E-mail reference: Experiences at University City | Staley,Laura, | PNLA Quarterly | 1998 | Journal, Electronic | |
| The Internet and reference services | Zumalt,Joseph R., Pasicznyuk,Robert W., | Reference & User Services Quarterly | 1998 | Journal Article | |
| E-mail reference service at the University of South Florida: A well-kept secret | Frank,Ilene B., | Art Documentation | 1998 | Journal Article | |
| Making choices in the virtual world: The new model at United Technologies Information Network | Gulliford,Bradley, | Library Trends | 1998 | Journal Article | |
| The impact of digital reference on librarians and library users | Tenopir,Carol, Ennis,Lisa, | Online | 1998 | Journal Article | |
| A report of library-related AskA services. | Wasik,Joann M., | The Virtual Reference Desk | 1998 | Journal Article | |
| The economics of the Internet Public Library | Hegenbart,B., | Library Hi Tech | 1998 | Journal Article | |
| The internet public library's ask a question worldwide reference service | Lagace,Nettie, | Art Documentation | 1998 | Journal Article | |
| Managing reference services in the electronic age: A competing values approach to effectiveness | Papandrea,Virginia A., | The Reference Librarian | 1998 | Journal Article | |
| Question Master: An evaluation of a web-based decision-support system for use in reference environments | Richardson Jr.,John V., | College & Research Libraries | 1998 | Journal Article | |
| Towards the hybrid library | Rusbridge,Chris, | D-Lib Magazine | 1998 | Journal, Electronic | |
| Libraries, the internet and resource sharing | Kisly,Dave, | NULL | 1998 | Conference Proceedings | |
| The AskA Starter Kit: How to Build and Maintain Digital Reference Services | Lankes,R. David, Kasowitz,Abby S., | NULL | 1998 | Book, Whole | |
| QRC: We call it Quirk | Lagace,Nettie, McClennen,Michael, | Computers in Libraries | 1998 | Journal Article | |
| 'Have a question? Click here': Electronic reference at the National Museum of American Art | Stahl,Joan, | Art Documentation | 1998 | Journal Article | |
| Managing the virtual reference desk: How to plan an effective e-mail reference system. | Fishman,Diane L., | Medical Reference Services Quarterly | 1998 | Journal Article | |
| Electronic mail and the library patron. | Turcotte,Dawna, | NULL | 1998 | Dissertation/Thesis | |
| The utility of electronic mail follow-ups for library research | Roselle,Ann, Neufeld,Steven, | Library & Information Science Research | 1998 | Journal Article | |
| Quo Vadimus? | Anderson,Charles R., | Reference & User Services Quarterly | 1998 | Journal Article | |
| Questions and quirks: Managing an internet-based distributed reference service | Lagace,Nettie, McClennen,Michael, | Computers in Libraries | 1998 | Journal Article | |
| Computer supported cooperative work in information search and retrieval | Twidale,Michael B., Nichols,David M., | Annual Review of Information Science and Technology | 1998 | Journal Article | |
| Information technology investments in research libraries | Rosenblatt,Susan, | Educom Review | 1999 | Journal Article | |
| The University of Ballarat's development of an electronic reference form. | Fogg,Anita, | NULL | 1999 | Conference Proceedings | |
| 'In your face' reference service | Lipow,Anne Grodzins, | Library Journal | 1999 | Journal Article | |
| Expanding library service beyond the walls | McLean,Michelle, | Australasian Public Libraries and Information Services | 1999 | Journal Article | |
| Widening the net: Monash University library's flexible, student-centered information services | Pernat,Marie, | Australian Academic & Research Libraries | 1999 | Journal Article | |
| Refdesk: UVa Law Library's approach to e-mail reference | Selby,Barbara, | Virginia Libraries | 1999 | Journal Article | |
| Collaboration services in a participatory digital library: An emerging design | Sonnenwald,Diane H., Marchionini,Gary, Wildemuth,Barbara M., Dempsey,Bert J., Viles,Charles R., Tibbo,Helen R., Smith,John B., | Proceedings International Conference on Conception of Library and Information Science | 1999 | Journal, Electronic | |
| Second thoughts on the paperless society | Lancaster,F. W., | Library Journal | 1999 | Journal Article | |
| Electronic Reference Services Team, Reference and Instruction Division, University of California Irvine: Report and Recommendations | NULL | NULL | 1999 | Report | |
| Serving the remote user: Reference service in the digital environment | Lipow,Anne Grodzins, | NULL | 1999 | Conference Proceedings | |
| Digital reference services in academic libraries | Janes,Joseph, Carter,David S., Memmott,Patricia, | Reference & User Services Quarterly | 1999 | Journal Article | |
| E-mail reference in Ohio public libraries | Lay,Teresa M., | NULL | 1999 | Dissertation/Thesis, Unpublished | |
| Digital reference service at Stockholm University Library – IFLA discussion group on reference work report | Vessberg,Viveka, | NULL | 1999 | Web Page | |
| Reference issues exploration: Electronic mail reference service | Botts,Carroll, Bauerschmidt,Rebecca, | NULL | 1999 | Web Page | |
| Real-Time Reference for Undergraduate Students in Science, Mathematics and Engineering. Grant Proposal | Noreault,Terry, | NULL | 1999 | Report | |
| Implementing an "Ask a Librarian" electronic reference service | Ryder,Mary Ann, Nebeker,Birte, | Community & Junior College Libraries | 1999 | Journal Article | |
| E-mail reference service in the public library: A virtual necessity | O’Neill,Nancy, | Public Libraries | 1999 | Journal Article | |
| Analyzing electronic question/answer services: Framework and evaluations of selected services | White,Marilyn Domas, | NULL | 1999 | Report | |
| Web accessible library resources for emerging virtual universities | Barnard,John, | Journal of Library Services for Distance Education | 1999 | Journal, Electronic | |
| Reference over the net: New service or just a new line | Sellers,Minna, | Colorado Libraries | 1999 | Journal Article | |
| Facets of quality for K – 12 digital reference services | Kasowitz,Abby S., | NULL | 1999 | Web Page | |
| Of human and humane assistance | Tennant,Roy, | Library Journal | 1999 | Journal Article | |
| What's rght with reference. | Tyckoson,David A., | American Libraries | 1999 | Journal Article | |
| Building the digital library on solid research foundations | Rowlands,Ian, Bawden,David, | Aslib Proceedings | 1999 | Journal Article | |
| Expanding outreach to a unique user community: The Slavic reference service and the Internet | Tickle,Teresa E., | The Reference Librarian | 1999 | Journal Article | |
| Rethinking the reference interview–From interpersonal communication to online informational process | Giannini,Tula, | NULL | 1999 | Conference Proceedings | |
| University of Melbourne Library meeting the challenges of providing information literacy in a networked environment | Robertson,Sabina, | NULL | 1999 | Conference Proceedings | |
| Delivering reference services to users outside the library | Smith,Karin, | NULL | 1999 | Conference Proceedings | |
| Web reference: A virtual reality | Foster,Janet B., | Public Libraries | 1999 | Journal Article | |
| Presentation at first annual federal focus ed-mentor symposium | Kasowitz,Abby S., | NULL | 1999 | Conference Proceedings | |
| Information Ecologies: Using Technology with Heart | Nardi,Bonnie A., O’Day,Vicki L., | NULL | 1999 | Book, Whole | |
| E-mail reference service in the public library: A virtual necessity | O’Neill, Nancy, | Public Libraries | 1999 | Journal Article | |
| Computer supported cooperative work & libraries | Nichols,David M., Twidale,Michael B., | Vine | 1999 | Journal Article | |
| The virtual reference interview: Equivalencies | Viles,Ann, | NULL | 1999 | Conference Proceedings | |
| Working in the virtual office: Providing information and knowledge to remote workers | McInerney,Claire R., | Library & Information Science Research | 1999 | Journal Article | |
| Reference as others do it | Coffman,Steve, | American Libraries | 1999 | Journal Article | |
| Real-time reference service for the remote user: From the telephone and electronic mail to internet chat, instant messaging, and collaborative software. | Meola,Marc, Stormont,Sam, | The Reference Librarian | 1999 | Journal Article | |
| Special issue with excerpts from: Information ecologies: Using technology with heart | Nardi,Bonnie A., O’Day,Vicki L., | FirstMonday | 1999 | Journal, Electronic | |
| Building and maintaining digital reference services | Wasik,Joann M., | ERIC Digest | 1999 | Journal, Electronic | |
| Digital reference report. University of Washington Libraries | Albano,Jessica, | NULL | 1999 | Web Page | |
| "Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries | Archer,Sarah Brick, Cast,Melissa, | The Reference Librarian | 1999 | Journal Article | |
| The changing nature of reference and information services: Predictions and realities | Frank,Donald G., Calhoun,Katharine L., Henson,Bruce, Madden,M. Leslie, Raschke,Gregory K., | Reference & User Services Quarterly | 1999 | Journal Article | |
| Presentation summary and evaluation results | Nast,Philip, | NULL | 1999 | Conference Proceedings | |
| Social Psychological Dimensions of Electronic Communication | Bellamy, Al, Hanewicz, Cheryl, | Electronic Journal of Sociology | 1999 | Journal Article | |
| Creating our roles as reference librarians of the future: Choice or fate? | Palmer,Susan Szasz, | NULL | 1999 | Conference Proceedings | |
| Electronic Mail Reference: More Questions Than Answers? | Brady,John, Kiefer,Scott, Saunders,Michelle, | NULL | 1999 | Web Page | |
| Extended reference service in the electronic environment | Kisby,Cynthia, Kilman,Marcus, Hinshaw,Carole, | Information Technology and Libraries | 1999 | Journal Article | |
| Creating Canberra's virtual community library service | Lo Bianco,Nicky, Vivian,Colin, | NULL | 1999 | Conference Proceedings | |
| Electronic mail reference services. Student project. (LIBR 500 – Foundations of Information Technology). School of Library Archival and Information Scieince, Univeristy of British Columbia. | Buck,Carolyn, | NULL | 1999 | Web Page | |
| Electronic reference service | Goetsch,Lori, Sowers,Laura, Todd,Cynthia, | NULL | 1999 | Report | |
| Remote possibilities: A "fill in the blanks" approach to creating web-based reference and instructional services | Lonberger,Jana, | Georgia Library Quarterly | 1999 | Journal Article | |
| Videoconferencing and remote application sharing for distant reference service | McGeachin,Robert B., | The Reference Librarian | 1999 | Journal Article | |
| Ask A Librarian Annual Report 1998/1999. Rutgers University | Borisovets,Natalie, | NULL | 1999 | Report | |
| Where in the world is all the information? A national reference service: New opportunities | Missingham,Roxanne, | NULL | 1999 | Conference Proceedings | |
| Outreach, or, how far do you reach? | Brandt,D. Scott, | Computers in Libraries | 1999 | Journal Article | |
| Digital reference services and centers at the United States Department of Education: Analysis and recommendations | Silverstein,Joanne, Lankes,R. David, | NULL | 1999 | Report | |
| Staffing the reference desk in the largely-digital library | Coffman,Steve, Saxton,Matthew L., | The Reference Librarian | 1999 | Journal Article | |
| Web forms: Improving, expanding, and promoting remote reference services | Haines,Annette, Grodzinski,Alison, | College & Research Libraries News | 1999 | Journal Article | |
| Changing reference service environment: A review of perspectives from managers, librarians, and users | Rieh,Soo Young, | The Journal of Academic Librarianship | 1999 | Journal Article | |
| Greek engineers and libraries in the coming years: A (human) communication model | Torakai,Katerina, | NULL | 1999 | Conference Proceedings | |
| Untitled | Rees,Joshua, | San Jose State university school of library and information science | 2000 | Web Page | |
| The answer machine | Feldman,Susan, | Searcher | 2000 | Journal Article | |
| Reference | Lascoki, David, | Notes | 2000 | Journal Article | |
| Where in the world is all the information? New opportunities for reference services | NULL | National Library of Australia Gateways | 2000 | Journal, Electronic | |
| Reference | Lascoki, David, | Notes | 2000 | Journal Article | |
| Providing reference services over the Internet | Hohmann,Laura Kaspari, | Colorado Libraries | 2000 | Journal Article | |
| "Pushing" reference | McGlamery,Susan, | NULL | 2000 | Conference Proceedings | |
| Has the internet changed anything in reference? | Ross,Catherine Sheldrick, Nilsen,Kirsti, | Reference & User Services Quarterly | 2000 | Journal Article | |
| Developing an Internet-based reference service | Bennett,Blythe A., | NULL | 2000 | Book, Section | |
| Online public library reference services | Shapira,Phil, | NULL | 2000 | Web Page | |
| The challenge of ever-changing online reference sources | Birkey,Kathleen, | Voice of Youth Advocates | 2000 | Journal Article | |
| Net librarian: Danish net-based information service | Daugaard,Vera, | Scandinavian Public Library Quarterly | 2000 | Journal Article | |
| Interactive reference at a distance: A corporate model for academic libraries | Ware,Susan A., | The Reference Librarian | 2000 | Journal Article | |
| Questioning behavior on a consumer health electronic list | White,Marilyn Domas, | Library Quarterly | 2000 | Journal Article | |
| Reference questions on your web site | Thomsen,Elizabeth, | Public Libraries | 2000 | Journal Article | |
| Understanding the needs of tomorrow's library user: Rethinking library services for the new age | Wilson,Marion, | Australasian Public Libraries and Information Services | 2000 | Journal Article | |
| "Shaking the conceptual foundations," too: Integrating research and technology support for the next generation of information service | Ferguson,Chris, | College & Research Libraries | 2000 | Journal Article | |
| Moving reference to the web | McGlamery,Susan, Coffman,Steve, | Reference & User Services Quarterly | 2000 | Journal Article | |
| Digital reference service | Mon,Lorri, | Government Information Quarterly | 2000 | Journal Article | |
| Any time, any place: Virtual reference services | Roberts,Helen, | Australian Academic & Research Libraries | 2000 | Journal Article | |
| The use of ICQ in providing real time reference services. | Yue,Joseph, | NULL | 2000 | Conference Proceedings | |
| The importance of digital reference in supporting critical thinking in distance education | Meloche,Joseph A., | NULL | 2000 | Conference Proceedings | |
| Current opportunities for the effective meta-assessment of online reference services | Peters,Thomas A., | Library Trends | 2000 | Journal Article | |
| Interactive reference project: Assessment after two years. | Stormont,Sam, | NULL | 2000 | Conference Proceedings | |
| Shoptalk: Answers to real world problems | Weissman,Sara, | Library Journal | 2000 | Journal Article | |
| Evolution or entropy? Changing reference/user culture and the future of reference librarians | Wilson,Myoung C., | Reference & User Services Quarterly | 2000 | Journal Article | |
| The University of North Texas libraries' online reference help desk | Antonelli,Monika, Tarlton,Martha, | NULL | 2000 | Book, Section | |
| Moving reference to the web | McGlamery,Susan, Coffman,Steve, | NULL | 2000 | Book, Section | |
| If we build it, will they come? | Prestamo,Anne M. Tubbs, | NULL | 2000 | Book, Section | |
| Live Person: Keeping reference alive and kicking | Eichler,Linda, Halperin,Michael, | EContent | 2000 | Journal Article | |
| Evaluating the "Ask a Question" Service at the University of California, Irvine | Horn,Judy, Kjaer,Kathryn, | NULL | 2000 | Book, Section | |
| National Museum of American Art reference desk: a usage analysis of a digital reference service | Sowers,Laura, White,Marilyn Domas, | NULL | 2000 | Book, Section | |
| Why do electronic reference? | Weissman,Sara, | Library Journal | 2000 | Journal Article | |
| High touch vs. high tech: The changing nature of managing library reference service | Shires,J. Michael, | NULL | 2000 | Web Page | |
| Click on the wizard for help: Using help desk software for real-time reference | Lipton,Saundra, | NULL | 2000 | Book, Section | |
| Virtual reference: A hot new idea for extending services to remote users | Ronan,Jana, | LIRT News | 2000 | Journal, Electronic | |
| Encouraging online questioners to question their questions | Steury,Tim, | NULL | 2000 | Conference Proceedings | |
| So near and yet so far: Reaching out to the patron at a distance. Report of the Task Force on Services at a Distance submitted to University of Toronto Library Council | University of Toronto Libraries, | NULL | 2000 | Web Page | |
| Asking the experts: Digital reference and the virtual reference desk | Wasik,Joann M., | D-Lib Magazine | 2000 | Journal, Electronic | |
| Where in the world is all the information? New opportunities for reference services | National Library of Australia Gateways | 2000 | Report | ||
| R/evolution in reference services: Research on digital reference | Huling,Nancy, | Alki | 2000 | Journal Article | |
| Sell a shirt, answer a reference question: reference services in the year 2000 | Moody,Marilyn K., | Internet Reference Services Quarterly | 2000 | Journal Article | |
| Pinning the shift: examining the impact of information technology on personal and institutional roles | Westbrook,Lynn, | The Journal of Academic Librarianship | 2000 | Journal Article | |
| Online Reference | Schmidt,Janine, | NULL | 2000 | Conference Proceedings | |
| Introduction to theme issues on assessing digital library services | Peters, Thomas A., | Library Trends | 2000 | Journal Article | |
| The foundations of digital reference | Lankes, R. David, | NULL | 2000 | Book, Section | |
| Simple and sophisticated methods for processing large volumes of question and answer information through the world wide web | Bry,Lynn, | NULL | 2000 | Book, Section | |
| Managing growth for AskA services | Lynch,Pauline, | NULL | 2000 | Book, Section | |
| The role of a digital librarian in the management of digital information systems (DIS) | Sreenivasulu,V., | The Electronic Library | 2000 | Journal Article | |
| From magicians to teachers: The development of electronic reference in libraries | Straw,Joseph E., | The Reference Librarian | 2000 | Journal Article | |
| Digital reference quality criteria | Bennett,Blythe Allison, Lankes,R. David, Kasowitz,Abby S., | NULL | 2000 | Book, Section | |
| Digital reference service at the Georgia Institute of Technology | Henson,Bruce, | NULL | 2000 | Book, Section | |
| The Finnish library portal | Jokitalo,Paivi, | D-Lib Magazine | 2000 | Journal, Electronic | |
| The work of information mediators: A comparison of librarians and intelligent software agents. | Zick,Laura, | First Monday | 2000 | Journal, Electronic | |
| Quality standards for digital reference consortia | Kasowitz,Abby S., Bennett,Blythe A., Lankes,R. David, | Reference & User Services Quarterly | 2000 | Journal Article | |
| Digital reference service in the new millennium : Planning, management, and evaluation | Lankes,R. David, Collins,John W., III, Kasowitz,Abby S., | NULL | 2000 | Book, Whole | |
| The distributed librarian: Live, online, real-time reference | Schneider,Karen G., | American Libraries | 2000 | Journal Article | |
| PARLREF: Digitizing the reference request process. | Whitridge,Kate, Jeske,Margo, | NULL | 2000 | Conference Proceedings | |
| A management model for digital reference services in large institutions | MacAdam,Barbara, Gray,Suzanne, | NULL | 2000 | Conference Proceedings | |
| Report on the virtual reference desk conference october 2000 | Missingham,Roxanne, | D-Lib Magazine | 2000 | Journal Article | |
| Millennium research agenda project: Reference services | Richardson Jr.,John V., | The Library Quarterly | 2000 | Journal Article | |
| A virtual understanding: the reference interview and question negotiation in the digital age | Straw,Joseph E., | Reference & User Services Quarterly | 2000 | Journal Article | |
| Aska and you may receive: Commercial reference services on the Web | Tomaiuolo,Nicholas G., | Searcher | 2000 | Journal Article | |
| Facets of quality for digital reference services, version 4 | Virtual Reference Desk, | NULL | 2000 | Report | |
| Customer satisfaction and call centers: an Australian study | Bennington,Lynne, Cummane,James, Conn,Paul, | International Journal of Service Industry Management | 2000 | Journal Article | |
| Clinging to traditional reference services | Campbell,Jerry D., | Reference & User Services Quarterly | 2000 | Journal Article | |
| Electronic reference services: Opportunities and challenges | Henson,Bruce, Tomajko,Kathy Gillespie, | Journal of Educational Media & Library Sciences | 2000 | Journal Article | |
| An evaluation of the use of an intranet-based knowledgebase to support on-line dialogue | Jones,Alan, Webb,Eileen, | Learning Technology publication of IEEE Computer Society, Learning Technology Task Force (LTTF) | 2000 | Journal, Electronic | |
| An analysis of the management of Email reference services in public university archive and manuscript collections | McKim,Joshua G., | NULL | 2000 | Dissertation/Thesis, Unpublished | |
| Understanding intermediation in a digital environment: An exploratory case study | Barcellos, Silvia, | NULL | 2000 | Conference Proceedings | |
| My patron wrote me a letter: the joy of e-mail reference | Schneider,Karen G., | American Libraries | 2000 | Journal Article | |
| Digitization and outreach in academic libraries | Yue, Joseph, | Colorado Libraries | 2000 | Journal Article | |
| Ask A Librarian Annual Report 1999/2000. Rutgers University | Borisovets,Natalie, | NULL | 2000 | Report | |
| Transforming reference staffing for the digital library | Lessick,Susan, | NULL | 2000 | Book, Section | |
| Virtual services for virtual readers: Reference reborn in the e-library | Missingham,Roxanne, | NULL | 2000 | Conference Proceedings | |
| Ready-reference resources and e-mail reference on academic ARL web sites | Stacy-Bates,Kristine K., | Reference & User Services Quarterly | 2000 | Journal Article | |
| "Aska" do's, don'ts, and how-to's: Lessons learned in a library | Tomaiuolo,Nicholas G., Packer,Joan G., | Searcher | 2000 | Journal Article | |
| E-mail makes the world go 'round | Brandt,D. Scott, | Computers in Libraries | 2000 | Journal Article | |
| The virtual librarian answers your questions | Jonsby,E., | Scandinavian Public Library Quarterly | 2000 | Journal Article | |
| The librarian and Mr. Jeeves | Coffman,Steve, McGlamery,Susan, | American Libraries | 2000 | Journal Article | |
| Digital reference: Services, attitudes, and evaluation | Janes,Joseph, | Internet Research | 2000 | Journal Article | |
| Offering high quality reference service on the web: The collaborative digital reference service (CDRS) | Kresh,Diane Nester, | D-Lib Magazine | 2000 | Journal, Electronic | |
| Definitions of personal assistance in the new millennium: Philosophical explorations of virtual reference service | Peterson,Lorna, | NULL | 2000 | Book, Section | |
| AskA” electronic reference: Strategies for creating effective query services””” | Richardson, Joanna, Fletcher, Janet, Hunter, Alison, Westerman, Philippa, | NULL | 2000 | Conference Proceedings | |
| Technology provides innovative reference services at University of Michigan libraries | Dent,Valeda Frances, | Research Strategies | 2000 | Journal Article | |
| How many trees in a forest: Creating digital reference services in agriculture | Gardner,Melanie A., Devries,JoAnn, Kaag,Cindy, | NULL | 2000 | Conference Proceedings | |
| Outreach to student-athletes through e-mail reference service | Jesudason,Melba, | Reference Services Review | 2000 | Journal Article | |
| "AskA" Electronic reference: Strategies for creating effective query services | Richardson,Joanna, Fletcher,Janet, Hunter,Alison, Westerman,Philippa, | NULL | 2000 | Conference Proceedings | |
| Virtual librarians, real research | Ryan,Ciaran, | eGov Magazine | 2000 | Journal Article | |
| Information seeking and user-intermediary interactions: Informing the design of digital reference services | Hert,Carol A., | NULL | 2000 | Conference Proceedings | |
| Net librarian: A Danish national online information service | Daugaard, Vera, | NULL | 2000 | Conference Proceedings | |
| Why reference is about to change forever (but not completely) | Janes,Joseph, | NULL | 2000 | Book, Section | |
| Collaborative digital reference service: update on LC initiative | Kresh,Diane Nester, Arret,Linda, | NULL | 2000 | Book, Section | |
| Self service: What is the function of the new intermediary? | Middleton,Michael, | NULL | 2000 | Conference Proceedings | |
| The best of both worlds: Building a virtual reference services for integrative medicine | Owen,David J., | NULL | 2000 | Conference Proceedings | |
| Electronic mail reference services in the public library | Garnsey,Beth A., Powell,Ronald R., | Reference & User Services Quarterly | 2000 | Journal Article | |
| Facets of quality for digital reference services. version 4. | NULL | The Virtual Reference Desk | 2000 | Journal Article | |
| Virtual classroom, virtual library: Library services for an online writing laboratory | D’Angelo,Barbara J., Maid,Barry M., | Reference & User Services Quarterly | 2000 | Journal Article | |
| Real time reference using chat | Florida Distance Learning Reference & Referral Center, | NULL | 2000 | Conference Proceedings | |
| Virtual reference services: Directions and agendas | Gray,Suzanne M., | Reference & User Services Quarterly | 2000 | Journal Article | |
| The birth cries of digital reference | Lankes,R. David, | Reference & User Services Quarterly | 2000 | Journal Article | |
| Planning for the next wave of convergence | Abram,Stephen, | Computers in Libraries | 2000 | Journal Article | |
| Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study | Carter,David S., Janes,Joseph, | Library Trends | 2000 | Journal Article | |
| Creating a consortial chat and collaborative browsing service | McGlamery,Susan, | NULL | 2001 | Conference Proceedings | |
| Chat reference service: An analysis of one semester's data | Sears,JoAnn, | Issues in Science and Technology Librarianship | 2001 | Journal, Electronic | |
| Considering a launch? | Weissman,Sara, | Library Journal | 2001 | Journal Article | |
| Remote reference services at the North Carolina State University Libraries | Anderson,Eric, Boyer,Josh, Ciccone,Karen, | NULL | 2001 | Conference Proceedings | |
| Digital reference services: Virtual or real? | Bossueau,D. L., | Information Management Report | 2001 | Journal Article | |
| Virtual reference, today and tomorrow | Ciccone,Karen, | Information Technology and Libraries | 2001 | Journal Article | |
| General Information Seeking in Changing Times | Young,Nancy J., Von Seggern,Marilyn, | Reference & User Services Quarterly | 2001 | Journal Article | |
| The chat reference experience at Carnegie Mellon University | Marsteller,Matt, Neuhaus,Paul, | NULL | 2001 | Web Page | |
| Academic libraries test web-based reference | Rogers,Michael, Kenney,Brian, | Library Journal | 2001 | Journal Article | |
| Digital reference services: Framework for analysis and evaluation | White,Marilyn Domas, | Library & Information Science Research | 2001 | Journal Article | |
| Digital reference service: A new service or the next logical step? | Borchardt,Karen, Croud,Jennifer, | NULL | 2001 | Conference Proceedings | |
| Remote, accessible, and on call: Reference librarians go live | Colvin,Gloria, | Florida Libraries | 2001 | Journal Article | |
| E-reference: Closing in on 24/7 | DeCandido,GraceAnne, | NULL | 2001 | Web Page | |
| Cybrarians: Promise and peril | Weissman,Sara, | NULL | 2001 | Conference Proceedings | |
| E-mail reference responses from academic ARL libraries: An unobtrusive study | Stacy-Bates, Kristine K., | NULL | 2001 | Conference Proceedings | |
| Problems of electronic art reference | Hoyer,Rudiger, | Art Libraries Journal | 2001 | Journal Article | |
| Distance education and digital reference: The Yellow Brick Road? | Johnson,Cameron A., McCarty,Laura, | Alki | 2001 | Journal Article | |
| Help for students and profile for the library: the webCT student helpdesk at Flinders University library | McBain,Ian, Rowe,Tanya, | NULL | 2001 | Conference Proceedings | |
| Digital reference: How libraries can compete with Aska services | Parsons,Anne Marie, | Digital Library Federation Newsletter | 2001 | Journal, Electronic | |
| A brief look at eGain Live, web contact software for the implementation digital reference services | Yuan,Haiwang, | LIRT News | 2001 | Journal, Electronic | |
| Providing virtual reference service | Breeding,Marshall, | Information Today | 2001 | Journal Article | |
| Assessing quality in digital reference services site visit reports: State Library of Florida, Bureau of Library and Network Services and Tampa-Hillsborough County Public Library System | Gross,Melissa, McClure,Charles R., | NULL | 2001 | Report | |
| Ask a librarian live: Using chat technology to expand remote reference services in an academic business library | Olkowski,Stacy, | NULL | 2001 | Conference Proceedings | |
| Developing a model to provide digital reference services | Stemper,James A., Butler,John T., | Reference Services Review | 2001 | Journal Article | |
| Academic libraries test Web-based reference | Kenney, Brian, | Library Journal | 2001 | Journal Article | |
| Our experiment in online, real-time reference | Broughton,Kelly, | Computers in Libraries | 2001 | Journal Article | |
| Food for Thought at the QandA cafe | Holmer,Susan E., Silveria,Janie B., | NULL | 2001 | Conference Proceedings | |
| Understanding intermediation in a digital environment: An exploratory case study | Southwick,Silvia Barcellos, | NULL | 2001 | Dissertation/Thesis, Unpublished | |
| Going where the users are: Live digital reference | Stormont,Sam, | Information Technology and Libraries | 2001 | Journal Article | |
| Know your audience | Weissman,Sara, | Library Journal | 2001 | Journal Article | |
| Declining that invitation | Van Fleet, Connie, Wallace, Danny P., | Reference and User Services Quarterly | 2001 | Journal Article | |
| The association’s associations: RUSA is leading reference librarians | Bourdon, Cathleen | American Libraries | 2001 | Journal Article | |
| KnowledgeBit: A database format for reference version 2.0 | Butler,Brett, | NULL | 2001 | Conference Proceedings | |
| Sunday Night Live!: An experiment in real time reference chat–on a shoestring budget | Cichanowicz,Edana M., | Charleston Advisor | 2001 | Journal Article | |
| Virtual reference in libraries: Remote patrons heading your way? | Helfer,Doris Small, | Searcher | 2001 | Journal Article | |
| A need to know | Langlois,Greg, | Federal Computer Week | 2001 | Journal Article | |
| E-mail reference services: Characteristics and effects on overall reference services at an academic health sciences library | Powell,Carol A., Bradigan,Pamela S., | Reference & User Services Quarterly | 2001 | Journal Article | |
| Assessing quality in digital reference services: Overview of key literature on digital reference | Gross,Melissa, McClure,Charles R., Lankes,R. David, | NULL | 2001 | Report | |
| Trends and issues in digital reference services | Kasowitz,Abby S., | ERIC Digest | 2001 | Journal Article | |
| What is the best model of reference service? | Tyckoson,David A., | Library Trends | 2001 | Journal Article | |
| Creating an instant messaging reference system | Fagan,Jody Condit, Calloway,Michele, | Information Technology and Libraries | 2001 | Journal Article | |
| The Future is now: Reference service for the electronic era | Horn,Judy, | NULL | 2001 | Conference Proceedings | |
| Ask-an-expert services analysis | Janes,Joseph, Hill,Chrystie, Rolfe,Alex, | Journal of the American Society for Information Science and Technology | 2001 | Journal Article | |
| E-mail reference: Who, when, where, and what is asked | Lederer,Naomi, | The Reference Librarian | 2001 | Journal Article | |
| Analysis of remote reference correspondence at a large academic manuscripts collection | Martin,Kristen E., | The American Archivist | 2001 | Journal Article | |
| Distance learning service: It's closer than you think | Pace,Andrew K., | Computers in Libraries | 2001 | Journal Article | |
| Virtual reference: 24 x 7 in your library/information center | Regan,Caroline, | Online Currents | 2001 | Journal Article | |
| Declining that invitation: a response to Jerry Campbell | Sowards,Steven W., | Reference & User Services Quarterly | 2001 | Journal Article | |
| Online library instruction for online students | Viggiano,Rachel G., Ault,Meredith, | Information Technology and Libraries | 2001 | Journal Article | |
| Virtual reference desk incubator: A demo | Bennett,Blythe Allison, | NULL | 2001 | Conference Proceedings | |
| Digital reference: A case study of question types in an academic library | Diamond,Wendy, Pease,Barbara, | Reference Services Review | 2001 | Journal Article | |
| Bringing the human touch to digital library service | Helman,Deborah L., | Science and Technology Libraries | 2001 | Journal Article | |
| Being there: Tools for online synchronous reference | Kimmel,Stacey, Heise,Jenne, | Online | 2001 | Journal Article | |
| Evaluating electronic reference services: Issues, approaches and criteria | Novotny,Eric, | The Reference Librarian | 2001 | Journal Article | |
| Choosing a chat reference software solution: The devil is in the details. | Roberts,Lisa, | NULL | 2001 | Conference Proceedings | |
| Enhancing reference services through technology | Smith,Beth D., | Legal Reference Services Quarterly | 2001 | Journal Article | |
| Here, there, and everywhere: Reference at the point-of-need | Trump,Judith F., Tuttle,Ian P., Dugan,Robert E., | The Journal of Academic Librarianship | 2001 | Journal Article | |
| Expert services on the Web | Bivens-Tatum,Wayne, | College & Research Libraries News | 2001 | Journal Article | |
| Distance education and virtual reference: Where are we headed? | Coffman,Steve, | Computers in Libraries | 2001 | Journal Article | |
| Chat to a librarian: 21st century reference for distance learners | Hinton,Danielle, McGill,Lou, | Vine | 2001 | Journal Article | |
| Tips and snags of academic cyberreference | Kratzert,M. Y., Richey,Debora, Wassman,Carol V., | College & Undergraduate Libraries | 2001 | Journal Article | |
| Chat reference: an exciting new facet of digital reference services | Ronan,Jana, | ARL | 2001 | Journal Article | |
| Information professionals chart future of Internet Q&A | Wasik,Joann M., | Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology | 2001 | Journal Article | |
| Why use web contact center software for digital reference? | Broughton,Kelly, Hunker,Stephanie Dennis, Singer,Carol A., | Internet Reference Services Quarterly | 2001 | Journal Article | |
| Virtual reference at North Carolina State: The first one hundred days | Boyer,Joshua, | Information Technology and Libraries | 2001 | Journal Article | |
| Sunday Night Live! An experiment in live reference chat | Cichanowicz,Edana McCaffery, | NyLink Connection | 2001 | Journal Article | |
| An ideological analysis of digital reference service models | Dilevko,Juris, | Library Trends | 2001 | Journal Article | |
| Ready for reference: Academic libraries offer live web-based reference. Final narrative report (on LSTA-funded project) | Lindbloom,Mary-Carol, | NULL | 2001 | Report | |
| Live virtual reference: more work and more opportunity | Patterson,Rory, | Reference Services Review | 2001 | Journal Article | |
| We'll take it from here: Further developments we'd like to see in virtual reference software | Coffman,Steve, | Information Technology and Libraries | 2001 | Journal Article | |
| Roles in digital reference | McClennen,Michael, Memmott,Patricia, | Information Technology and Libraries | 2001 | Journal Article | |
| CIC ORS (online reference services) workshop notes | Peters,Tom, | NULL | 2001 | Conference Proceedings | |
| Current environment of hospital library reference: Part 2- trends for the future of reference | Dee,Cheryl R., Wellik,Kay E., | Medical Reference Services Quarterly | 2001 | Journal Article | |
| The emerging reference paradigm: A vision of reference services in a complex information environment | Fritch,John W., Mandernack,Scott B., | Library Trends | 2001 | Journal Article | |
| There's more to chat then chit-chat: Using chat software for library instruction | Jaworowski,Carlene, | NULL | 2001 | Conference Proceedings | |
| Digital libraries: Constructing a value in the digital age for libraries and clients | Missingham,Roxanne, | NULL | 2001 | Conference Proceedings | |
| The future of the academic reference desk in virtual library services: Responses from university, public, and community college libraries | Henry,Marcia, | NULL | 2001 | Web Page | |
| Libraries offer reference services to one another | Blumenstyk,Goldie, | Chronicle of Higher Education | 2001 | Journal, Electronic | |
| Why traditional librarianship matters | Bridges,Karl, | American Libraries | 2001 | Journal Article | |
| Creating a virtual reference library: Experiences at Suffolk libraries and Heritage | Davies,Margaret, | Program: Electronic library and Information systems | 2001 | Journal Article | |
| An analytical survey of chat reference services | Francoeur,Stephen, | Reference Services Review | 2001 | Journal Article | |
| Know thy remote users | Guenther,Kim, | Computers in Libraries | 2001 | Journal Article | |
| Libraries meet the world wide web: The collaborative digital reference service | Kresh,Diane, | ARL Bimonthly Report | 2001 | Journal Article | |
| Assessing quality in digital reference services: A research prospectus. | McClure,Charles R., Lankes,R. David, | Information Institute of Syracuse | 2001 | Web Page | |
| Ready for reference: Academic libraries offer live web-based reference evaluating system use. Final report. | Sloan,Bernie, | NULL | 2001 | Report | |
| Virtual reference services in a real world | Tenopir,Carol, | Library Journal | 2001 | Journal Article | |
| Reaching out: Monash University Library's suite of virtual reference information desks | Van Dyk,Marie-Therese, Dent,Averil, | NULL | 2001 | Conference Proceedings | |
| Evaluating reference services in the electronic age | Whitlatch,Jo Bell, | Library Trends | 2001 | Journal Article | |
| Digital reference in an academic library. | Constantine,Paul, | NULL | 2001 | Conference Proceedings | |
| E-mail reference: Refocus and revise. Experiences from Gelman Library. | Fullerton,Vera, | NULL | 2001 | Conference Proceedings | |
| Simplifying electronic reference: A hybrid approach to one-on-one consultation | Hoskisson,Tam, Wentz,Deleyne, | College & Undergraduate Libraries | 2001 | Journal Article | |
| Real-time reference round up | Mathews,Brian, Primack,Alice, Viggiano,Rachel G., Whitley,Kathy, | NULL | 2001 | Conference Proceedings | |
| Virtual reference: online questions and answers | Missingham,Roxanne, | Gateways | 2001 | Journal Article | |
| The public library’s role in the Danish information society: Demand for new competencies? | Wohert, Bodil, | NULL | 2001 | Conference Proceedings | |
| The OPAL project: Developing an online digital reference service for distance learners | Bradbury,David, Payne,Georgina, | Library Hi Tech News | 2001 | Journal Article | |
| The OPAL project: Developing an automated online reference system for distance learners | Payne,Georgina, Bradbury,David, | D-Lib Magazine | 2001 | Journal, Electronic | |
| Online, virtual, e-mail, digital, real time: The next generation of reference services | Stahl,Joan, Kresh,Diane Nester, | Art Documentation | 2001 | Journal Article | |
| Ready for reference: Academic libraries offer live web-based reference. Preliminary report. | Sloan,Bernie, | NULL | 2001 | Report | |
| The electronic reference desk: Communications made virtual | Albano,Jessica, Hall,Adam, O’English,Lorena, | NULL | 2001 | Conference Proceedings | |
| Conducting the reference interview by e-mail and the intranet | Deegan,Eileen, | NULL | 2001 | Conference Proceedings | |
| End-user training in a virtual medical library setting – A case study of an academic medical library in Lebanon | Farha,Aida, | Library Management | 2001 | Journal Article | |
| Applying information competency to digital reference | Ellis,Lisa, Francoeur,Stephen, | NULL | 2001 | Conference Proceedings | |
| Long live old reference services and new technologies | Katz,Bill, | Library Trends | 2001 | Journal Article | |
| From sshh to search engine: reference.net on the Web | Kresh,Diane Nester, | Information Technology and Libraries | 2001 | Journal Article | |
| Report on the NISO workshop on networked digital reference services | National Information Standards Organization, | NULL | 2001 | Report | |
| Virtual desk: Real reference | Smith,Rhonda M., Race,Stephanie F., Ault,Meredith, | Journal of Library Administration | 2001 | Journal Article | |
| Working in the Asynchronous Environment: Two Case Studies | Wheeler, Justine, Fournier, Leslie, | Journal of Library Administration | 2001 | Journal Article | |
| Towards a virtual reference service | Woollett,Melanie, | ALIA Quill 101 | 2001 | Journal Article | |
| Digital reference services in public and academic libraries | Janes,Joseph, | NULL | 2001 | Book, Section | |
| Cybrarians providing new directions in a digital environment: virtual reference services at the University of Queensland | Draper,Anne, Borchardt,Karen, | NULL | 2001 | Conference Proceedings | |
| Faster facts | Jackson,William, | Government Computer News | 2001 | Journal, Electronic | |
| Digital reference needs metrics | Oder,Norman, | Library Journal | 2001 | Journal Article | |
| A study of digital reference in a federal agency. | Silverstein,Joanne, | Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology | 2001 | Journal Article | |
| Reference assistance to remote users | Stanley,Deborah, Lyandres,Natasha, | The Reference Librarian | 2001 | Journal Article | |
| So you want to do virtual reference? | Coffman, Steve, | Public Libraries | 2001 | Journal Article | |
| Going prime time with live chat reference | Hoag,Tara J., Cichanowicz,Edana McCaffery, | Computers in Libraries | 2001 | Journal Article | |
| "I want an expert, not a librarian": expert advisory services, library reference, and knowledge economics on the internet. | Mess,John A., | Internet Reference Services Quarterly | 2001 | Journal Article | |
| Reference Services in the New Millennium | Tenopir,Carol, Ennis,Lisa A., | Online | 2001 | Journal Article | |
| Reference librarianship: A guide for the 21st century | Anderson,Charles R., | The Reference Librarian | 2001 | Journal Article | |
| Applying the ASK model of reference service evaluation to virtual reference services | Cotter,Rosemary, Cunningham,David, Fisch,Eva, Paton,Barbara, | NULL | 2001 | Conference Proceedings | |
| Virtual reference at Jones University | Heilig,Jean, | Colorado Libraries | 2001 | Journal Article | |
| PLCMC offers Virtual Village, "Live Homework Help" | NULL | Advanced Technology Libraries | 2001 | Journal Article | |
| A virtual expression of need: An analysis of e-mail reference questions | Duff,Wendy M., Johnson,Catherine A., | The American Archivist | 2001 | Journal Article | |
| Askusquestions.com- live experienced librarians available over the web | Joshi,Ish, | The Unabashed Librarian | 2001 | Journal Article | |
| Current status and future directions for digital reference | Lankes,R. David, | NULL | 2001 | Conference Proceedings | |
| The shape of e-reference | Oder,Norman, | Library Journal | 2001 | Journal Article | |
| Visionary pragmatism in an e-library environment | Rockman,Ilene F., | Reference Services Review | 2001 | Journal Article | |
| Academic reference service in the Web environment | Bristow,Ann, Liu,Jian, | NULL | 2001 | Web Page | |
| Collabrative e-reference: A research agenda | Ercegovac,Zorana, | NULL | 2001 | Conference Proceedings | |
| Digital reference at Bobst Library | Schwartz,Jennifer, | Connect Magazine | 2001 | Journal, Electronic | |
| E-global library: The academic campus library meets the Internet | Heilig,Jean M., | Searcher | 2001 | Journal Article | |
| Reference librarians chat it up online | Leveen,Thomas A., | Today’s Librarian | 2001 | Journal Article | |
| Reference service in the digital library: A report on the ready for reference project | Sloan,Bernie, | Library Hi Tech News | 2001 | Journal Article | |
| Virtual reference | Wadham,Rachel Lynn, | Library Mosaics | 2001 | Journal Article | |
| The new reference librarian: Using technology to deliver reference services | Duggan,James E., | Legal Reference Services Quarterly | 2001 | Journal Article | |
| Virtual reference: A tired idea already? | McLaren,Scott, | The Courier | 2001 | Journal Article | |
| Building the virtual reference desk | Saunders,Laverna, | Information Today | 2001 | Journal Article | |
| Diffusion of an innovation: Digital reference service in Carnegie Foundation master’s (comprehensive) academic institution libraries | White,Marilyn Domas, | The Journal of Academic Librarianship | 2001 | Journal Article | |
| Ask a librarian email account libref@indiana.edu Analysis for September 1999 | Bristow,Ann, Liu,Jian, | NULL | 2001 | Web Page | |
| Ask a librarian – The Macquarie Experience | Hair,Philippa, Sandall,Perri-Lee, | NULL | 2001 | Conference Proceedings | |
| The necessity of real-time: fact and fiction in digital reference systems | Lankes,R. David, Shostack,Pauline, | Reference & User Services Quarterly | 2002 | Journal Article | |
| Virtual reference services: Part 2 types of virtual reference | Neale,Jane C., | Nylink Connection | 2002 | Journal Article | |
| Washington State Library statewide virtual reference project Focus Group results: March 2002 |
Owens,Patricia L., | NULL | 2002 | Report | |
| Digital discomfort? “Get over it,” says McClure | Pierce,Jennifer Burek, | American Libraries | 2002 | Journal Article | |
| The reality of virtual reference: A view from the edge | Williamson,Janet, | Feliciter | 2002 | Journal Article | |
| Managing reference e-mail in an archival setting | Bell,Mary Margaret, | College & Research Libraries News | 2002 | Journal Article | |
| Virtual chat reference services. | Levy,Debbie, | School of Library, Archival and Information Studies | 2002 | Web Page | |
| The investment in providing virtual reference: What sources are available? | Maxymuk,John, | The Bottom Line | 2002 | Journal Article | |
| Information for sale: My experience with google answers | West,Jessamyn, | Searcher | 2002 | Journal Article | |
| Yahoo! Do you Google? Virtual reference overview | Cannon,Nancy, | The Reference Librarian | 2002 | Journal Article | |
| Providing electronic reference services | Greene,A. Y., | NULL | 2002 | Book, Section | |
| METRO and OCLC: Implementing virtual reference in a multi-type consortium | Hiebing,Dottie, Johnson,Timothy, | Resource Sharing & Information Networks | 2002 | Journal Article | |
| QuestionPoint marks new era in virtual reference | Quint,Barbara, | Information Today | 2002 | Journal Article | |
| The web-based reference interview: A symposium. | Taher,Mohamed, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Digital reference: Bringing the reference desk to cyberspace | Gottesman,L., | Library of Congress Information Bulletin | 2002 | Journal Article | |
| Virtual reference services: Part 3 types of virtual reference | Neale,Jane C., | Nylink Connection | 2002 | Journal Article | |
| Here, there, and everywhere–Live virtual reference | Stormont,Sam, | Collection Management | 2002 | Journal Article | |
| Be it resolved all reference librarians are toast | Anhang,Abe, | American Libraries | 2002 | Journal Article | |
| 24×7 Reference Task Force. Final Report | Boston Library Consortium, | NULL | 2002 | Web Page | |
| Managing and staffing a virtual reference service pilot project | West,Kathy, | Feliciter | 2002 | Journal Article | |
| Be it resolved that reference librarians are not toast | Coffman,Steve, | American Libraries | 2002 | Journal Article | |
| Going where the students are: Live/Web reference at Cal Poly Pomona | Dunn,Kathleen, Morgan,Ann, | The Reference Librarian | 2002 | Journal Article | |
| Instant messaging reference in an academic library: A case study | Foley,Marianne, | College & Research Libraries | 2002 | Journal Article | |
| An unobtrusive evaluation of line real time library reference services | Kaske,Neal, Arnold,Julie, | NULL | 2002 | Conference Proceedings | |
| Reference anytime anywhere: Towards virtual reference services at Penn State | Moyo,Lesley M., | The Electronic Library | 2002 | Journal Article | |
| E-reference: How consortia add value | Peters,Thomas A., | The Journal of Academic Librarianship | 2002 | Journal Article | |
| Some advice for Google Answers | Quint,Barbara, | Information Today | 2002 | Journal Article | |
| The problem patron and the academic library web site as virtual reference desk | Taylor,Daniel, Porter,George S., | The Reference Librarian | 2002 | Journal Article | |
| Digital discomfort? “Get over it,” says McClure | Burek Pierce, Jennifer | American Libraries | 2002 | Journal Article | |
| The collaborative digital reference service | Gourlay,Peter, | PNLA Quarterly | 2002 | Journal Article | |
| The Online Personal Academic Librarian (OPAL): A virtual librarian for a virtual student community | Needham,Gill, Simpson,Evelyn, | NULL | 2002 | Book, Section | |
| Conducting the Reference Interview: A How-To-Do-It Manual for Librarians | Ross,Catherine Sheldrick, Nilsen,Kirsti, Dewdney,Patricia, | NULL | 2002 | Book, Whole | |
| The great reference debate | Anhang,Abe, Coffman,Steve, | American Libraries | 2002 | Journal Article | |
| Virtual reference, real data: Results of a pilot study | Kibbee,Jo, Ward,David, Ma,Wei, | Reference Services Review | 2002 | Journal Article | |
| Creating successful e-mail/chat documentation: The process flow diagram approach | Truelson,Judith A., | NULL | 2002 | Conference Proceedings | |
| What's wrong with collaborative digital reference? | Coffman,Steve, | American Libraries | 2002 | Journal Article | |
| A digital reference service for a digital library: Chat technology in a remote reference service | Granfield,Diane, | NULL | 2002 | Report | |
| The virtual librarian and the electronic reference interview | Bowman,Vibiana, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Virtual reference feasibility study report. April 2, 2002 | Information Services Management Committee, | NULL | 2002 | Report | |
| Online chat reference: The awareness of, use of, interest in, and marketing of this new reference service technology. | Johnson,Corey M., | NULL | 2002 | Dissertation/Thesis, Unpublished | |
| Ask a librarian live; specialist and broad-based reference capacities expanded by new software | Patrick,Susan, Matthews,Cathy, | College & Research Libraries News | 2002 | Journal Article | |
| Web Chat Action Team. Final report and recommendations | Syracuse University Library, | NULL | 2002 | Report | |
| Testing collaborative electronic reference services: The experience of UK University Research Libraries in the use of OCLC's QuestionPoint | Bains,Simon, | NULL | 2002 | Conference Proceedings | |
| Live, digital reference: a close look at libraries' exciting new service. (An LJ Round Table) | Kenney,Brian, | Library Journal | 2002 | Journal Article | |
| Discovering corporate virtual reference: What sources are available? | Marvin,Stephen, | The Bottom Line | 2002 | Journal Article | |
| Virtual Reference Service Pilot Project – Report | University of Alberta. October 1, 2001 – April 30, 2002 | 2002 | Report | ||
| New Google answers service raises a few questions of its own | Calishain,Tara, | Information Today | 2002 | Journal Article | |
| Virtual reference services: Connecting users with experts and supporting the development of skills | Bakker,Trix, | Liber Quarterly: The Journal of European Research Libraries | 2002 | Journal Article | |
| High touch or high tech: The collaborative digital reference service as a model for the future of reference | Kresh,Diane, | Advances in Librarianship | 2002 | Book, Section | |
| Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians | Meola,Marc, Stormont,Sam, | NULL | 2002 | Book, Whole | |
| Report to Orbis Council | Orbis Virtual Reference Task Force, | NULL | 2002 | Report | |
| Reference futures: Outsourcing, the web, or knowledge counseling | Whitlatch,Jo Bell, | RUSA Forum on the Future of Reference Services | 2002 | Web Page | |
| Finger on the pulse: Librarians describe evolving reference practice in an increasingly digital world | Janes, Joseph, Hill, Chrystie, | Reference & Users Services Quarterly | 2002 | Journal Article | |
| Real-time reference: The use of chat technology to improve point of need assistance | Connor,Elizabeth, | Medical Reference Services Quarterly | 2002 | Journal Article | |
| Electronic integration of library services through a campuswide network | Roysdon,Christine M., Elliott,Laura Lee, | RQ | 2002 | Journal Article | |
| Alaska's Virtual Reference Service (VRS) Project. Final Report | NULL | NULL | 2002 | Report | |
| Yahoo! service offers more advice than expertise | Calishain,Tara, | Information Today | 2002 | Journal Article | |
| An automated approach to online digital reference: the Open University Library OPAL Project | Payne,Georgina F., Bradbury,David, | Program: Electronic Library and Information Systems | 2002 | Journal Article | |
| Live, digital reference marketplace | Hirko,Buff, | NULL | 2002 | Web Page | |
| Digital reference: Reference librarians' experiences and attitudes | Janes,Joseph, | Journal of the American Society for Information Science and Technology | 2002 | Journal Article | |
| Ask A Librarian Annual Report 2001/2002. Rutgers University | Borisovets,Natalie, | NULL | 2002 | Report | |
| The current state of research on reference transactions | Richardson Jr.,John V., | NULL | 2002 | Book, Section | |
| Establishing e-reference services for Oregon: Proposal and recommendations. Statewide E-Reference Task Force at Oregon State Library | NULL | NULL | 2002 | Web Page | |
| A primary knowledge revolution: New demands, new responsibilities for reference librarians and services in the digital age | Jackson,Michael Gordon, | The Library Quarterly | 2002 | Journal Article | |
| Brief encounters in cyber space | Lindgren,Peter, | Scandinavian Public Library Quarterly | 2002 | Journal Article | |
| Library encourages patrons to chat. | Sarkar,Dibya, | Federal Computer Week | 2002 | Journal Article | |
| New service allows public to pose reference questions without visiting the library | Carlson,Scott, | Chronicle of Higher Education | 2002 | Journal Article | |
| Moving fast: The statewide virtual reference project | Hirko,Buff, | Alki | 2002 | Journal Article | |
| Live reference: Too much, too fast? | Janes,Joseph, | School Library Journal | 2002 | Journal Article | |
| Evaluating online real-time reference in an academic library: Obstacles and recommendations | Ronan,Jana, Reakes,Patrick, Cornwell,Gary, | The Reference Librarian | 2002 | Journal Article | |
| A Decade of Digital Reference: 1991-2001 | Tenopir,Carol, Ennis,Lisa, | Reference & User Services Quarterly | 2002 | Journal Article | |
| Ask a Librarian LIVE Pilot Project Report. Rutgers University | Borisovets,Natalie, | NULL | 2002 | Report | |
| Electronic reference: Trends and considerations | Coon,Brad, Wojtowicz,Richard, | PNLA Quarterly | 2002 | Journal Article | |
| Computers in libraries: Virtual reference plus dead and emerging technologies | Hattery,Maxine, | Information Retrieval and Library Automation | 2002 | Journal Article | |
| Instant messaging reference: Users’ evaluation of library chat | Ruppel,Margie, Fagan,Jody Condit, | Reference Services Review | 2002 | Journal Article | |
| Virtual reference service pilot project: Report. October 1, 2001-April 30, 2002. | NULL | NULL | 2002 | Report | |
| Paying for answers online | Arnoldy,Ben, | Christian Science Monitor | 2002 | Journal Article | |
| Cooperative reference: Is there a consortium model? | Curtis,Susan Chandler, Mann,Barbara J., | Reference & User Services Quarterly | 2002 | Journal Article | |
| Reference around the clock: Is it in your future? | Dougherty,Richard M., | American Libraries | 2002 | Journal Article | |
| Virtual reference: A letter from North America | Fiander,Michelle, | Cultivate Interactive | 2002 | Journal, Electronic | |
| A rush to serve: Digital reference services and the commitment to 24/7 | Jackson,Michael Gordon, | NULL | 2002 | Book, Section | |
| Internet reference services and the help desk: Does the nature of a user's query really change? | Qayyum,Muhammad Asim, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Network of online librarians can provide answers, 24/7 | Bodmer,Bill, | The Princeton Packet | 2002 | Newspaper Article | |
| What is reference for? RUSA Forum: The future of reference services | Janes,Joseph, | NULL | 2002 | Conference Proceedings | |
| Collaborative digital reference in small academic liberal arts college libraries: Connecticut College, Smith College and Wesleyan University, 2001-2002 | Cheng,Rachel J., Nathanson,Alan J., MacFarlane,Heather, Hansen,Beth, Berger,Sika, | Resource Sharing & Information Networks | 2002 | Journal Article | |
| Electronic reference service trends among Louisiana academic libraries | Corrigan,Andy, Diamond,Tom, Hill,J. B., | Louisiana Libraries | 2002 | Journal Article | |
| The emerging virtual reference desk | Strom,Lorraine, | Mississippi Libraries | 2002 | Journal Article | |
| Chat reference: One university's experience | Campbell,Kathy A., Jones,Marie F., Shuttle,Jerry, | The Reference Librarian | 2002 | Journal Article | |
| Virtual reference services in public libraries: From "access to" to "use of" information | Hummelshoj,Marianne, | NULL | 2002 | Conference Proceedings | |
| Digital reference: A new library paradigm or the Emperor's New Clothes | Mckinzie,Steve, | Against the Grain | 2002 | Journal Article | |
| Internet speed, library know-how intersect in digital reference | Rockman,Ilene F., | NULL | 2002 | Book, Section | |
| Internet reference services: A select bibliography | Taher,Mohamed, | NULL | 2002 | Web Page | |
| Delivering digital reference | Kawakami,Alice K., | Library Journal | 2002 | Journal Article | |
| Chat reference: ARL SPEC Kit 273 | Ronan,Jana, Turner,Carol, | NULL | 2002 | Web Page | |
| Becoming part of the course using Blackboard to extend one-shot library instruction | Cox, Christopher, | College & Research Library News | 2002 | Journal Article | |
| Digital libraries and reference services: Present and future | Chowdhury,Gobinda G., | Journal of Documentation | 2002 | Journal Article | |
| ASERL Virtual reference membership survey. Executive summary: Preliminary results | Association of Southern Research Libraries, | NULL | 2002 | Report | |
| Ready with answers around the clock | Koch,Neal, | New York Times | 2002 | Newspaper Article | |
| Virtual reference: Overrated, inflated and not real | Mckinzie,Steve, Lauer,Jonathon D., | Charleston Advisor | 2002 | Journal Article | |
| Real-time (synchronous interactive) reference interview: A selected bibliography | Taher,Mohamed, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Global chat: Web-based inquiries at the University of Leicester | McGill,Lou, | NULL | 2002 | Book, Section | |
| Virtual reference services: Part 1 types of virtual reference | Neale,Jane C., | Nylink Connection | 2002 | Journal Article | |
| A digital reference service for a digital library: Chat technology in a remote reference service | Ryerson University | McConnell Funding Project Final Report – Diane Granfeld Principal Investigator | 2002 | Report | |
| Establishing and maintaining live online reference service | Maxwell,Nancy Kalikow, | Library Technology Reports | 2002 | Journal Article | |
| The Virtual Reference Librarian's Handbook | Lipow,Anne Grodzins, | NULL | 2002 | Book, Whole | |
| The digital library of the future | Quint,Barbara, | Information Today | 2002 | Journal Article | |
| The reference interview through asynchronous e-mail and synchronous interactive reference: Does it save the time of the interviewee? | Taher,Mohamed, | Internet Reference Services Quarterly | 2002 | Journal Article | |
| Establishing e-reference services for Oregon: Proposal and recommendations | Oregon State Library, | NULL | 2002 | Report | |
| 10 Tips for marketing virtual reference services (VRS) | Barber,Peggy, Wallace,Linda, | NULL | 2002 | Web Page | |
| Assessing digital reference | Hodges,Ruth A., | Libri: International Journal of Libraries and Information Services | 2002 | Journal Article | |
| InfoEyes: Digital reference and electronic resource instruction for visually impaired | Mid-Illinois Talking Book Center, | NULL | 2003 | Web Page | |
| Reading the river: The state of the art of real-ime reference | Heise,Jennifer, Kimmel,Stacey, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Internet review: Virtual reference desks | Maddox,Rebecca, | Kentucky Libraries | 2003 | Journal Article | |
| Stocking the virtual ready reference collection | Mizzy,Danianne, Mahoney,Elizabeth Tillapaugh, | The Reference Librarian | 2003 | Journal Article | |
| Chat: from the desk of a subject librarian | Porter,Susan, | Reference Services Review | 2003 | Journal Article | |
| Introduction to Reference Work In The Digital Age | Janes, Joseph, | 2003 | Book, Whole | ||
| Going Live: Starting and Running a Virtual Reference Service | Coffman,Steve, | NULL | 2003 | Book, Whole | |
| Online in real-time? Deciding whether to offer a real-time virtual reference service | Jane,Catherine, McMillan,Dawn, | The Electronic Library | 2003 | Journal Article | |
| Virtual reference services: The LSU Libraries experience | Sims,Melanie E., | The Reference Librarian | 2003 | Journal Article | |
| Going it alone: Can a small/medium-sized library manage live online reference? | Ward,Joyce, Mervar,Dana, Loving,Matthew, Kronen,Steve, | The Reference Librarian | 2003 | Journal Article | |
| From Ask Wendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service | Wanserski , John | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference: What’s in a name? | Pace, Andrew K., | Computers in Libraries | 2003 | Journal Article | |
| Managing a statewide virtual reference service: How Q and A NJ works | Bromberg,Peter, | Computers in Libraries | 2003 | Journal Article | |
| Bad moon rising: A candid examination of digital reference and what It means to the profession | Lauer,Jonathon D., Mckinzie,Steve, | The Reference Librarian | 2003 | Journal Article | |
| After school and online | Thompson,Joseph, | Library Journal | 2003 | Journal Article | |
| Managing an established virtual reference service | Ciccone,Karen, VanScoy,Amy, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference in libraries: Status and issues | Helfer,Doris Small, | Searcher | 2003 | Journal Article | |
| Ask a Librarian: An analysis of an e-mail reference service at a large academic library | Moeller,Sherry Engle, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Collaborative virtual reference in Colorado | Bailey-Hainer,Brenda, | Colorado Libraries | 2003 | Journal Article | |
| Exploring the synchronous digital reference interaction for query types question negotiation, and patron response. | Marsteller,Matthew R., Mizzy,Danianne, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| The reference interview online | Ronan,Jana, | Reference & User Services Quarterly | 2003 | Journal Article | |
| We jumped on the live reference bandwagon, and we love the ride | Schaake,Glenda, Sathan,Eleanor, | Computers in Libraries | 2003 | Journal Article | |
| Google meets eBay: what academic librarians can learn from alternative information providers | Kenney,Anne R., McGovern,Nancy Y., Martinez,Ida T., Heidig,Lance J., | D-Lib Magazine | 2003 | Journal, Electronic | |
| Ask a librarian virtual reference services at the Boeing library. | Martin,Julie, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference: What's in a name? | Pace,Andrew K., | Computers in Libraries | 2003 | Journal Article | |
| Bringing virtual reference to library usrs in Canada | Gauder,Brad, | OCLC Newsletter | 2003 | Journal, Electronic | |
| Virtual reference at Queen's University Library: An investigative report | Information Services and Instruction Functional Team, | NULL | 2003 | Report | |
| Q and A NJ: Service design and impact | Sweet,Marianne F., Lisa,David M., Colston,Dale E., | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Collaborative virtual reference service: Project update. September 2003. | Bailey-Hainer,Brenda, | NULL | 2003 | Report | |
| Net Librarian.dk. A joint project | Daugaard,Vera, Krag,Susanne Dalsgaard, | Scandinavian Public Library Quarterly | 2003 | Journal Article | |
| Digital reference for teens | Janes,Joseph, | Voice of Youth Advocates | 2003 | Journal Article | |
| Opportunities for real-time digital reference service | Marsteller,Matthew R., Schmitt-Marsteller,Jackie, | The Reference Librarian | 2003 | Journal Article | |
| A hitchhiker's guide to chat | Munro,Karen, Zeidman-Karpinski,Annie, | OLA Quarterly | 2003 | Journal Article | |
| Staffing a real-time reference service: The University of Florida experience | Ronan,Jana, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Revisiting digital reference | Tennant,Roy, | Library Journal | 2003 | Journal Article | |
| Ask a Penn State Librarian, live: virtual reference service at Penn State | Ware,Susan A., Fennewald,Joseph, Moyo,Lesley M., Probst,Laura K., | The Reference Librarian | 2003 | Journal Article | |
| Discovering corporate virtual reference services | Marvin, Stephen, | Information Outlook | 2003 | Journal Article | |
| Usage and user analysis of a real-time digital reference service | Broughton,Kelly M., | The Reference Librarian | 2003 | Journal Article | |
| Chat reference service in medical libraries: Part 1- An introduction | Dee,Cheryl R., | Medical Reference Services Quarterly | 2003 | Journal Article | |
| The virtual gets real | Kenney,Brian, | Library Journal | 2003 | Journal Article | |
| On the desirableness of personal relations between librarians and readers: The past and future of reference service | Tyckoson, David, | Reference Services Review | 2003 | Journal Article | |
| Live reference chat from a customer service perspective | Cichanowicz,Edana McCaffery, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference Canada | Gaudet,Franceen, Dinberg,Donna, | Feliciter | 2003 | Journal Article | |
| An exploratory study of the differences between face-to-face and computer-mediated reference interactions | Ford,Charlotte Elizabeth, | NULL | 2003 | Dissertation/Thesis | |
| Introduction to Reference Work in the Digital Age | Janes,Joseph, | NULL | 2003 | Book, Whole | |
| Live reference in an academic health sciences library: the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences lLbrary at Stratford | McClellan,Cynthia S., | Internet Reference Services Quarterly | 2003 | Journal Article | |
| My web librarian: A report on patterns of system use and user satisfaction | Sloan,Bernie, | NULL | 2003 | Report | |
| Evaluation of chat reference service quality | White,Marilyn Domas, Abels,Eileen G., Kaske,Neal, | D-Lib Magazine | 2003 | Journal, Electronic | |
| E-Mail Reference: Improving Service by Working Cooperatively | Ladenson, Sharon, | The Reference Librarian | 2003 | Journal Article | |
| QuestionPoint fortifies libraries in Internet age | O’Leary, Mick, | Online | 2003 | Journal Article | |
| Chat reference service in medical libraries: Part 2- Trends in medical school libraries | Dee,Cheryl R., | Medical Reference Services Quarterly | 2003 | Journal Article | |
| Site search and instant messaging reference: A comparative study | Fagan,Jody Condit, Desai,Christina, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Question negotiation and the technological environment | Janes,Joseph, Silverstein,Joanne, | D-Lib Magazine | 2003 | Journal, Electronic | |
| Privacy and confidentiality in digital reference | Neuhaus,Paul, Van Fleet,Connie, Wallace,Danny P., | Reference & User Services Quarterly | 2003 | Journal Article | |
| Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries | NULL | Information Outlook | 2003 | Journal Article | |
| Building a digital library in support of distance learning | Ferguson,Jessame, Fowler,Joel, Hanley,Marilyn, Schafer,Jay, | Journal of Library Administration | 2003 | Journal Article | |
| Promotion and evaluation of a virtual reference service | McGraw,Kathleen A., Heiland,Jennifer, Harris,Julianna C., | Medical Reference Services Quarterly | 2003 | Journal Article | |
| From AskWendt Live to QuestionPoint: A chronology of the development of a persistently virtual reference product and service | Wanserski,John, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference at Duke: An informal history | Blank,Phil, | The Reference Librarian | 2003 | Journal Article | |
| A checklist for starting and operating a digital reference desk | Breznay,Ann Marie, Haas,Leslie M., | The Reference Librarian | 2003 | Journal Article | |
| Hi, what can I do for you? | Eik,Solveig, | Scandinavian Public Library Quarterly | 2003 | Journal Article | |
| What is reference for? | Janes,Joseph, | Reference Services Review | 2003 | Journal Article | |
| My web librarian: An update on system use and user satisfaction | Sloan,Bernie, | NULL | 2003 | Report | |
| Chat is now: Administrative issues | Barr,Belinda, Conley,Jerome, Goode,Joanne, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Communication strategies for instant messaging and chat reference services | Fagan,Jody Condit, Desai,Christina M., | The Reference Librarian | 2003 | Journal Article | |
| Communication, patron satisfaction, and the reference interview | Kern,Kathleen, | Reference & User Services Quarterly | 2003 | Journal Article | |
| Technology, cluelessness, anthropology, and the memex: the future of academic reference service | Rettig,James, | Reference Services Review | 2003 | Journal Article | |
| Mediated online searching and digital reference | Spink,Amanda, | The Reference Librarian | 2003 | Journal Article | |
| Being RAD: Reference at a distance in a multi-campus institution | Witten,Shelle, | Journal of Library Administration | 2003 | Journal Article | |
| Digital reference as an instructional tool: Just in time and just enough | Johnston,Patricia E., | Searcher | 2003 | Journal Article | |
| Information around the clock from around the world (global librarian) | Marcum,Melissa, | Econtent | 2003 | Journal Article | |
| Is the reference librarian real or virtual? | Balas,Janet, | Computers in Libraries | 2003 | Journal Article | |
| Our virtual reference training camp | Elias,Tana, Morrill,Stef, | Computers in Libraries | 2003 | Journal Article | |
| Chat Reference : A Guide to Llive Virtual Reference Services | Ronan,Jana(ed), | NULL | 2003 | Book, Whole | |
| Virtual reference library wide service. Recommendations for implementation | Fairbairn,Linden, Arndell,Michael, Crosbie,Philippa, Hayes,Jen, Murray-Smith,Susan, Sussman,Alexander, Turner,Alison, | NULL | 2003 | Report | |
| Devloping a chat reference training program | Tucker, James Cory, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference: A telecommuting opportunity? | Calzonetti,Jo Ann, deChambeau,Aimee, | Information Outlook | 2003 | Journal Article | |
| Australian virtual libraries for Crocodile Dundee and the Sheilas | Fernandez,Joe, | Online | 2003 | Journal Article | |
| Digital reference: an overview | Silverstein,Joanne, | D-Lib Magazine | 2003 | Journal, Electronic | |
| Virtually yours: Thoughts on where we have been and where we are going with virtual reference services in libraries | Kresh,Diane Nester, | The Reference Librarian | 2003 | Journal Article | |
| Virtual libraries–real threats: Technostress and virtual reference | Van Fleet,Connie, Wallace,Danny P., | Reference & User Services Quarterly | 2003 | Journal Article | |
| E-mail reference responses from academic ARL libraries: An unobtrusive study | Stacy-Bates,Kristine, | Reference & User Services Quarterly | 2003 | Journal Article | |
| Current state of digital reference in primary and secondary education | Lankes,R. David, | D-Lib Magazine | 2003 | Journal, Electronic | |
| The future of reference: Point-of-need reference service: No longer an afterthought | Lipow,Anne Grodzins, | Reference Services Review | 2003 | Journal Article | |
| May we help you find something? AskNSDL! | Silverstein,Joanne, | Knowledge Quest | 2003 | Journal Article | |
| Real-time digital reference | Kawakami, Alice K., | NULL | 2003 | Book, Section | |
| Implementing virtual reference: Hollywood technology in real life | Balleste,Roy, Russell,Gordon, | Computers in Libraries | 2003 | Journal Article | |
| Cost, statistics, measures, and standards for digital reference services: A preliminary view | Lankes,R. David, Gross,Melissa, McClure,Charles R., | Library Trends | 2003 | Journal Article | |
| KANAnswer: A collaborative statewide virtual reference pilot project | Stockham,Marcia, Turtle,Elizabeth, Hansen,Eric, | The Reference Librarian | 2003 | Journal Article | |
| Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries | Williams, Clara R., Walters, Tyler O., | Information Outlook | 2003 | Journal Article | |
| ASK: A virtual enquiry desk – a case study | Beard,Jill, Bottomly,Neil, Geeson,Rachel, Spencer,Stuart, | The Electronic Library | 2003 | Journal Article | |
| Not virtual, but a real, live, online, interactive reference service | Jerant,Lisa Lott, Firestein,Kenneth, | Medical Reference Services Quarterly | 2003 | Journal Article | |
| Chat reference service pilot | Maxey-Harris,Charlene, | Nebraska Library Association Quarterly | 2003 | Journal Article | |
| Location, location, location | Wells,Catherine A., Wallace,Danny P., Van Fleet,Connie, | Reference & User Services Quarterly | 2003 | Journal Article | |
| NULL | Smith Ronan, Jana | NULL | 2003 | Book | |
| Service proposal “Ask ASERL†virtual reference service. Revised | Association of Southern Research Libraries, | NULL | 2003 | Report | |
| The local nature of digital reference | Berry,Teresa U., Casado,Margaret M., Dixon,Lana S., | The Southeastern Librarian | 2003 | Journal Article | |
| The digital reference fallacy | Lankes,R. David, | The Reference Librarian | 2003 | Journal Article | |
| The librarian has left the building-But to where? | Lipow,Anne Grodzins, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Live Virtual Reference. Topical Brief | Tuining,Joyce A., | NULL | 2003 | Report | |
| Using virtual reference transcripts for staff training | Ward,David, | Reference Services Review | 2003 | Journal Article | |
| Virtual reference: An encounter wherein Marian meets vivaciousgurl en route to Jeeves | Whit,Alisa, | Against the Grain | 2003 | Journal Article | |
| – | Smith Ronan, Jana | 2003 | Book | ||
| A study of web-based interactive reference services via academic library home pages | Bao,Xue-Ming, | Reference & User Services Quarterly | 2003 | Journal Article | |
| Real-time chat reference and the importance of text- chat | Ovadia,Steven, | The Reference Librarian | 2003 | Journal Article | |
| Towards a typology of e-mail reference questions | Schwartz,Jennifer, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Virtual reference transcript analysis: A few models | Smyth,Joanne, | Searcher | 2003 | Journal Article | |
| One library's experience with review and selection of chat software for reference | Behm,Leslie M., | Medical Reference Services Quarterly | 2003 | Journal Article | |
| Electronic reference service: A teen's eye view | Farmer,Lesley S., | Knowledge Quest | 2003 | Journal Article | |
| Google Answers Is Not the Answer | West,Jessamyn, | American Libraries | 2003 | Journal Article | |
| Virtual reference demonstrations in Washington | Campbell,Nicole, | Alki | 2003 | Journal Article | |
| Point-of-need reference service: No longer an afterthought | Lipow,Anne Grodzins, | Reference Services Review | 2003 | Journal Article | |
| The technological challenges of digital reference | Penka,Jeffrey T., | D-Lib Magazine | 2003 | Journal, Electronic | |
| Collaboration: The key to unlocking the dilemma of distance reference services | Hawkins Backhus, Sherry, & Pedersen Summey, Terri, | Reference Librarian | 2003 | Journal Article | |
| Hurry up and wait: Observations and tips about the practice of chat reference | Carter,David S., | The Reference Librarian | 2003 | Journal Article | |
| Digital reference: training and assessment for service improvement | Kawakami,Alice, Swartz,Pauline, | Reference & User Services Quarterly | 2003 | Journal Article | |
| "Ask a Librarian": The experience of four hospital libraries | Stone,Martha E., Foxman,Carole, Sostack,Maura, Francar,Lori, Hall,Patrice, Markwell,Linda Garr, | Medical Reference Services Quarterly | 2003 | Journal Article | |
| Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries | Williams,Clara R., Walters,Tyler O., | Information Outlook | 2003 | Journal Article | |
| Utilizing Blackboard to provide library instruction: Uploading MS Word handouts with links to course specific resources | Lenholt, Rob, Costello, Barbara, Stryker, Judson, | Reference Services Review | 2003 | Journal Article | |
| Why digital reference matters: Leading librarian cybercast | Gottesman, Laura, | Library of Congress Information Bulletin | 2003 | Journal Article | |
| Managing data collection for real-time reference: Lessons from the AskERIC Live! experience | Belanger,Yvonne, Lankes,R. David, Shostack,Pauline Lynch, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Our experience with two virtual reference services at IUPUI University library | Boruff-Jones,Polly D., | The Reference Librarian | 2003 | Journal Article | |
| Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk’s Facets of Quality for Digital Reference Service | Bullard,Kristen A., | NULL | 2003 | Dissertation/Thesis, Unpublished | |
| Instant messaging reference: How does it compare? | Desai,Christina M., | The Electronic Library | 2003 | Journal Article | |
| Why virtual reference? Compilation of discussion on DIG_REF discussion list | Keyser,Marcia, | LISNews.com | 2003 | Web Page | |
| Planning, implementing, and using a virtual reference service. | MacDonald,Marlyse H., | Medical Reference Services Quarterly | 2003 | Journal Article | |
| The region 4 collaborative virtual eeference project | Parker,Sandi K., Johnson,E. Diane, | Medical Reference Services Quarterly | 2003 | Journal Article | |
| Digital reference triage: Factors influencing question routing and assignment | Pomerantz,Jeffrey, Nicholson,Scott, Lankes,R. David, | The Library Quarterly | 2003 | Journal Article | |
| The librarian is in, and online! | West,Jessamyn, | Computers in Libraries | 2003 | Journal Article | |
| Does your library offer remote reference and information services? | Reichardt, Randy, | NULL | 2003 | Web Page | |
| Digital reference: An overview | Katz, Bill, | Reference Librarian | 2003 | Journal Article | |
| Integrating a new service: One library's experience with digital reference | Herzog,Susan, | North Carolina Libraries | 2003 | Journal Article | |
| Reconsidering services for the postmodern student | Koh,Connie, | Australian Academic & Research Libraries | 2003 | Journal, Electronic | |
| QuestionPoint fortifies libraries in internet age | O’Leary,Mick, | Online | 2003 | Journal Article | |
| Digital reference: An overview | Katz, Bill, | Reference Librarian | 2003 | Journal Article | |
| Florida libraries go live: A look at chat reference services | Colvin,Gloria, | Internet Reference Services Quarterly | 2003 | Journal Article | |
| Collaboration between digital museums and digital libraries | Goodrum,Abby, | D-Lib Magazine | 2003 | Journal, Electronic | |
| International business students: A study on their use of electronic library services | Song,Yoo-Seong, | Reference Services Review | 2004 | Journal Article | |
| A Lawyer’s View of Privacy, Surveillance, and the USA Patroit Act | Bencivengo, Glen, | 2004 | Book, Section | ||
| The library visit study: User experiences at the virtual reference desk | Nilsen,Kirsti, | Information Research | 2004 | Journal, Electronic | |
| E-mail reference as substitute for library receptionist | Braxton,Susan M., Brunsdale,Maureen, | The Reference Librarian | 2004 | Journal Article | |
| Internet access and use in reference services in higher education institutions in South Africa | Darries,Fatima, | South African Journal of Library & Information Science | 2004 | Journal Article | |
| What words and where? Applying usability testing techniques to name a new live reference service | Duncan,Vicky, Fichter,Darlene M., | Journal of the Medical Library Association | 2004 | Journal Article | |
| The ubiquitous library is here | Kaske,Neal, | Portal: Libraries and the Academy | 2004 | Journal Article | |
| Helping you buy: Virtual reference systems | Olivares,Olivia, | Computers in Libraries | 2004 | Journal Article | |
| User Perceptions and Virtual Reference Services | Frederiksen, Linda, Cummings, Joel, Ursin, Lara, | 2004 | Book, Section | ||
| Ensuring quality in a virtual reference environment | Barbier,Pat, Ward,Joyce, | Community & Junior College Libraries | 2004 | Journal Article | |
| A generational approach to using emoticons as nonverbal communication | Krohn,Franklin B., | Journal of Technical Writing & Communication | 2004 | Journal Article | |
| The Internet Public Library as a teaching tool for shockingly traditional reference skills | Plumb,Abigail Leah, | The Reference Librarian | 2004 | Journal Article | |
| AskNow! – Evaluating an Australian collaborative chat reference service: A project manager's perspective | Wilson,Fran, Keys,Jacki, | Australian Academic & Research Libraries | 2004 | Journal Article | |
| The Digital Reference Research Agenda | Lankes, R. David, | 2004 | Book, Section | ||
| A class assignment requiring chat-based reference | Beaubien Bennett, Denise , Cenzer, Pamela S., & Kirk, Paul, | Reference & Users Services Quarterly | 2004 | Journal Article | |
| What libraries do best: Bringing warmth to virtual reference | Roberts,Brent, | PNLA Quarterly | 2004 | Journal Article | |
| Partnering on virtual reference using QuestionPoint: Guidelines for collaboration between academic libraries in Australia/New Zealand and the US | Truelson,Judith A., | Australian Academic & Research Libraries | 2004 | Journal Article | |
| Chat Right Now, Email Forever: Virtual Reference Service in USF Tampa Campus Library | Cao,Dongmei, | NULL | 2004 | Web Page | |
| If You Ask, I Will Tell You: Future Users of Virtual Reference Share Their Thoughts on the Design , Operation, and Marketing of Virtual Reference | Thomsett-Scott, Beth, | NULL | 2004 | Book, Section | |
| A historical overview on Internet reference services for distance learners | Casey,Anne Marie, | Internet Reference Services Quarterly | 2004 | Journal Article | |
| Guidelines for Behavioral Performance of Reference and Information Service Providers | Reference and User Services Association, | NULL | 2004 | Web Page | |
| Online chat reference: Survey results from affiliates of two universities | Johnson,Corey M., | Reference & User Services Quarterly | 2004 | Journal Article | |
| Digital reference service | Sharma,Sumati, Kumar,Ashok, Singh,Mohinder, | DESIDOC Bulletin of Information Technology | 2004 | Journal Article | |
| Expecting the Stars but Getting the Moon: Negotiating around Patron Expectations in the Digital Reference Environment | Straw, Joseph E., | NULL | 2004 | Book, Section | |
| Chat’s positive side | Tenopir, Carol, | Library Journal | 2004 | Journal Article | |
| Verbal irony use in face-to-face and computer-mediated conversations | Hancock,Jeffrey T., | Journal of Language and Social Psychology | 2004 | Journal Article | |
| Pilot Project to provide virtual reference to visually impaired | NULL | Advanced Technology Libraries | 2004 | Journal Article | |
| Spinning yarns around the digital fire: Storytelling and dialogue among youth on the Internet | Huffaker,David, | First Monday | 2004 | Journal, Electronic | |
| Virtual reference collaboration in Illinois: A case study of MyWebLibrarian and the trends that drive it | Lindbloom,Mary-Carol, | NULL | 2004 | Conference Proceedings | |
| Ask a librarian: Florida's virtual reference service | Sachs,Diana, | Community & Junior College Libraries | 2004 | Journal Article | |
| Library LAWLINE: Collaborative virtual reference in a special library consortium | Matheson, Scott, | Reference Librarian | 2004 | Journal Article | |
| The changing roles of academic reference librarians over a ten-year period | Cardina,Christen, Wicks,Donald, | Reference & User Services Quarterly | 2004 | Journal Article | |
| Auditory options | Peters,Tom, | Library Journal | 2004 | Journal Article | |
| Software Is Not Enough: Teaching and Training Digital Reference Librarians | Harris, Lydia Eato, | 2004 | Book, Section | ||
| Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference | Lee,Ian J., | Australian Academic & Research Libraries | 2004 | Journal Article | |
| Bilingual virtual reference: It's better than searching the open web | Lupien,Pascal, | Computers in Libraries | 2004 | Journal Article | |
| The social life of digital reference: What the technology affords | Sen-Roy,Mita, | The Reference Librarian | 2004 | Journal Article | |
| It's all about reference: Expanding the vision of the Virtual Reference Desk Conference | Huling,Nancy, | Reference & User Services Quarterly | 2004 | Journal Article | |
| Making connections via Instant Messenger (IM): Student use of IM to maintain personal relationships | Kindred,Jeannette, Roper,Shannon L., | Qualitative Research Reports in Communication | 2004 | Journal Article | |
| "Contact Us": Archivists and remote users in the digital age | Salzmann,Katherine A., | The Reference Librarian | 2004 | Journal Article | |
| Digital reference: What the past has taught us and what the future will hold | Zanin-Yost,Alessia, | Library Philosophy & Practice | 2004 | Journal Article | |
| Guidelines for Behavioral Performance of Reference and Information Service Providers | 2004 | Web Page | |||
| Rethinking virtual reference | Tenopir, Carol, | Library Journal | 2004 | Journal Article | |
| Get vendor savvy | Hirko,Buff, | NULL | 2004 | Web Page | |
| Real-Time Training for Virtual Reference | Salem Jr., Joseph A., Balraj, Leela E., Lilly, Erica B., | NULL | 2004 | Book, Section | |
| Virtual Reference Services 2003/2004. Rutgers University | Borisovets,Natalie, | NULL | 2004 | Report | |
| Library LAWLINE: Collaborative virtual reference in a special library consortium. | Matheson,Stephen, | The Reference Librarian | 2004 | Journal Article | |
| Expecting the stars but getting the moon: Negotiating around patron expectations in the digital reference environment | Straw,Joseph E., | NULL | 2004 | Book, Section | |
| Planning for multilingual chat reference service in a suburban public library system | Cichanowicz,Edana McCaffery, Chen,Nan, | The Reference Librarian | 2004 | Journal Article | |
| Facing live reference | Fernandez,Joe, | Online | 2004 | Journal Article | |
| The digital reference research agenda | Lankes,R. David, | Journal of the American Society for Information Science and Technology | 2004 | Journal Article | |
| Enabling the roving reference librarian: Wireless access with tablet pcs | Smith,Michael M., Pietraszewski,Barbara A., | Reference Services Review | 2004 | Journal Article | |
| Virtual reference service and school library media specialists | Tu,Feili, | School Library Media Activities Monthly | 2004 | Journal Article | |
| Characteristics of e-mail reference services in selected public libraries, Victoria, Australia | Sullivan, Doreen, | The Reference Librarian | 2004 | Journal Article | |
| To chat or not to chat; Taking yet another look at virtual reference | Coffman, Steve, & Arret, Linda, | Searcher | 2004 | Journal Article | |
| Making the Digital Connection More Personal | Bell, Jessica G., Levy, April P., | NULL | 2004 | Book, Section | |
| Factors influencing digital reference triage: A think-aloud study | Pomerantz, Jeffrey, | The Library Quarterly | 2004 | Journal Article | |
| One school's experience with virtual reference | Tipton,Carol J., Earp,Vanessa J., | Internet Reference Services Quarterly | 2004 | Journal Article | |
| A university-wide, library-based chat service | Curtis,Donnelyn, Greene,Araby, | Reference Services Review | 2004 | Journal Article | |
| American Library Association. Reference and User Services Association. MARS Digital REference Guidelines Ad Hoc Committee. Guidelines for Implementing and Maintaining Virtual Reference Services. | Glace,John, Kern,Kathleen, Morse,Lori, Rice,Janice, Ronan,Jana, Sloan,Bernie, Stacy-Bates,Kristine, | NULL | 2004 | Web Page | |
| The Virtual Reference Experience: Integrating Theory into Practice | Lankes,R. David, | NULL | 2004 | Book, Whole | |
| The next wave for virtual reference | Tucker-Raymond,Caleb, | OLA Quarterly | 2004 | Journal Article | |
| The multitasking librarian | Weston,Wil, | Louisiana Libraries | 2004 | Journal Article | |
| Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of e-mail and chat reference | Lee, Ian J, | Australian Acaemic & Research Libraries | 2004 | Journal Article | |
| To chat or not to chat | Coffman,Steve, Arret,Linda, | Searcher | 2004 | Journal Article | |
| Approaches to teaching through digital reference | Ellis,Lisa A., | Reference Services Review | 2004 | Journal Article | |
| A tale of two campuses: Providing virtual reference to distance nursing students | Guillot,Ladonna, Stahr,Beth, | Journal of Library Administration | 2004 | Journal Article | |
| Virtual Reference Policies: An Examination of Current Practice | Kern, M. Kathleen, Gillie, Esther, | 2004 | Book, Section | ||
| Predicting the success of commercial AskA services in the United States and abroad | Baum,Jenny, Lyons,Kate, | The Reference Librarian | 2004 | Journal Article | |
| The case for non-intrusive research: A virtual reference librarian's perspective | Jensen,Bruce, | The Reference Librarian | 2004 | Journal Article | |
| Chat it up! Extending reference services to assist off-campus students | Kern,M. Kathleen, | Journal of Library Administration | 2004 | Journal Article | |
| Guidelines for behavioral performance of reference and information service providers | Ward, David, Liriano, Maira I., Gard, Betty A., Johnson, Rebecca L., Vyhnanek, Louis A., Beck, Susan J., Bivens-Tatum, Ronald W., Horowitz, Lisa, Davis, Valrie I., Fisher, Jane E., Herzog, Susan G., Wood, Julienne L., | Reference & User Services Quarterly | 2004 | Journal Article | |
| Florida's "Ask a Librarian" service: A collaborative success | Mariner,Vince, Harrison,Lucy, | Florida Libraries | 2004 | Journal Article | |
| Using and automated knowledge agent for reference and customer service | Moore,Mary, Ahmed,Terry, Glazer,Adam, | Journal of the Medical Library Association | 2004 | Journal Article | |
| What's next for statewide digital reference | Tucker-Raymond,Caleb, | OLA Quarterly | 2004 | Journal Article | |
| Measuring the completeness of reference transactions in online chats | Ward,David, | Reference & User Services Quarterly | 2004 | Journal Article | |
| To chat or not to chat — Taking another look at virtual reference | Coffman,Steve, Arret,Linda, | Searcher | 2004 | Journal Article | |
| Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers | Hirko,Buff, Ross,Mary Bucher, | NULL | 2004 | Book, Whole | |
| InfoEyes: A virtual reference service for the visually impaired | Peters,Tom, Bell,Lori, Ruda,Sharon, Sussman,Diane Brawley, | Library Hi Tech News | 2004 | Journal Article | |
| Not Just Q&A: An Inclusive Examination of Digital Reference Services | Bankhead, Henry, | 2004 | Book, Section | ||
| Have(n't) we been here before? Lessons from telephone references | Kern,M. Kathleen, | The Reference Librarian | 2004 | Journal Article | |
| The reference librarian as non-expert: A postmodern approach to expertise | Stover, Mark, | The Reference Librarian | 2004 | Journal Article | |
| Hawkhelp: From chat reference to a student services portal | Burich, Nancy J, Devlin, Frances A., | Interent Reference Services Quarterly | 2004 | Journal Article | |
| Reference Interview Strategies in Virtual ("Chat") Reference: Effect of Open Questions | Pellegrino,Catherine A., | NULL | 2004 | Dissertation/Thesis, Unpublished | |
| Digital reference | Lankes, R. David, | NULL | 2004 | Book, Section | |
| "Beyond the virtual shoreâ€: An Australian digital reference initiative with a global dimension | Davis,Keith, Scholfield,Sally, | Library Review | 2004 | Journal Article | |
| E-mail and chat reference: Assessing patron satisfaction | Stoffel,Bruce, Tucker,Toni, | Reference Services Review | 2004 | Journal Article | |
| Approaching Best Practices and Guildelines for Digital Reference | Morin, Alison C., | 2004 | Book, Section | ||
| The seven deadly sins of library technology | Maxwell,Nancy Kalikow, | American Libraries | 2004 | Journal Article | |
| The current state of digital reference: Validation of a general digital reference model through a survey of digital reference services | Pomerantz,Jeffrey, Nicholson,Scott, Belanger,Yvonne, Lankes,R. David, | Information Processing & Management | 2004 | Journal Article | |
| Statewide virtual reference: A second call to action | Vondracek,Ruth, | OLA Quarterly | 2004 | Journal Article | |
| Digital reference services of university libraries in Japan: Results and analysis of questionnaire research | Yasui,Yumiko, | Journal of College & University Libraries | 2004 | Journal Article | |
| The Virtual Reference Experience: Integrating Theory Into Practice | Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M., | NULL | 2004 | Book, Whole | |
| Chatting at Gallaudet | Jacobi,Laura, | Library Journal | 2004 | Journal Article | |
| Asked and answered-online: how two medical libraries are using OCLC's questionpoint to answer reference questions. | Markgren,Susanne, Ascher,Marie T., Crow,Suzanne J., Lougee-Heimer,Haldor, | Medical Reference Services Quarterly | 2004 | Journal Article | |
| OCLC acquires 24/7 reference rervices | Quint,Barbara, | Information Today News Breaks | 2004 | Journal, Electronic | |
| Reaching out to self-represented litigants through virtual reference and education | Warren, Gail, | NULL | 2004 | Book, Section | |
| Does anyone need help out there? Lessons from designing online help | Arnold, Judith M., Csir, Floyd, Sias, Jennifer, Zhang, Jingping$ | Internet Reference Services Quarterly | 2004 | Journal Article | |
| Twenty reasons to love IM | Abram,Stephen, | Information Outlook | 2004 | Journal Article | |
| Indicators of accuracy for answers to ready reference questions on the Internet | Fricke,Martin, Fallis,Don, | Journal of the American Society for Information Science and Technology | 2004 | Journal Article | |
| Virtual Services for Real People: Building and Sustaining a Knowlege Society | Matrin, Robert S., | 2004 | Book, Section | ||
| Digital reference services: A snapshot of the current practices in Scottish libraries | Chowdhury,Gobinda, Margariti,Simone, | Library Review | 2004 | Journal Article | |
| Wired New Jersey: Q and A NJ | Van Houten,Carol, | The Reference Librarian | 2004 | Journal Article | |
| Characteristics of e-mail reference services in selected public libraries, Victoria, Australia | Sullivan,Doreen, | The Reference Librarian | 2004 | Journal Article | |
| Guidelines for implementing and maintaining virtual reference services | Reference & Users Services Quarterly | 2004 | Journal Article | ||
| Collaborative digital reference: An Ask a Librarian (UK) overview | Berube,Linda, | Program: Electronic Library and Information Systems | 2004 | Journal Article | |
| Digital reference services: How do the library-based services compare with the expert services? | Cloughley,Karen, | Library Review | 2004 | Journal Article | |
| Being organic gives reference librarians the edge over computers | Huwe,Terence K. | Computers in Libraries | 2004 | Journal, Electronic | |
| A Repeated Survey Analysis AskERIC User Survey Data, 1998-2002 | Pomerantz, Jeffery, | NULL | 2004 | Book, Section | |
| All in the family: Library services for LIS online education | Searing, Susan E., | Journal of Library Administration | 2004 | Journal Article | |
| Scrutinizing virtual reference | Thomas,Margaret, | Alki | 2005 | Journal Article | |
| Reinventing Library Buildings and Services for the Millennial Generation | Sweeney, Richard T., | Library Administration & Management | 2005 | Journal Article | |
| Advising readers online | Trott,Barry, | Reference & User Services Quarterly | 2005 | Journal Article | |
| Virtual reference shakes hands with the library portal: Doing things a little bit differently | Wilson, A. Paula, | Public Libraries | 2005 | Journal Article | |
| Virtual reference: Alive and well | Bailey-Hainer,Brenda, | Library Journal | 2005 | Journal Article | |
| Just curious: Children’s use of digital reference for unimposed queries and its importance in informal education | Silverstein, Joanne, | Library Trends | 2005 | Journal Article | |
| Librarians' perceptions of quality digital reference services by means of critical incidents | Ozkaramanli,Eylem, | NULL | 2005 | Dissertation/Thesis, Unpublished | |
| Teens are from Neptune, librarians are from Pluto: An analysis of online reference transactions | Walter,Virginia A., Mediavilla,Cindy, | Library Trends | 2005 | Journal Article | |
| A conceptual framework and open research questions for chat-based reference service | Pomerantz, Jeffery, | Journal of the American Society for Information Science & Technology | 2005 | Journal Article | |
| Reference service in the digital age: An analysis of sources used to answer reference questions | Bradford, Jane T., Costello, Barbara, Lenholt, Robert, | Journal of Academic Librarianship | 2005 | Journal Article | |
| Digital reference research: Stressmaker” or savior?””” | Lankes, R. David, | Reference & Users Services Quarterly | 2005 | Journal Article | |
| Digital reference service: Trends in academic health science libraries | Dee,Cheryl R., | Medical Reference Services Quarterly | 2005 | Journal Article | |
| The chat reference interview: Practicalities and advice | Bobrowsky, Tammy, Beck, Lynne, & Grant, Malaika, | Reference Librarian | 2005 | Journal Article | |
| Tricky devil: A humorous training techique for the chat reference environment | Caufield, James, | Electronic Library | 2005 | Journal Article | |
| Chat Reference and Chat Speak | Rovner,Abigail J., | NULL | 2005 | Dissertation/Thesis, Unpublished | |
| Building a service that they want | NULL | inCite | 2005 | Journal Article | |
| Let me count the ways: The interchange of verbal and nonverbal cues in computer-mediated and face-to-face affinity | Walther,Joseph B., Loh,Tracy, Granka,Laura, | Journal of Language and Social Psychology | 2005 | Journal Article | |
| Chat reference: New challenges for a new service | Ward, David, | Internet Reference Services Quarterly | 2005 | Journal Article | |
| The Washington State VRef "Lab." | Sterling,Rayette, | Alki | 2005 | Journal Article | |
| 24-hour reference service | Chan,Ben, | Library & Information Update | 2005 | Journal Article | |
| Marketing virtual reference: What academic libraries have done | Vilelle,Luke, | College & Undergraduate Libraries | 2005 | Journal Article | |
| Virtual dialogs: Relational communication in chat reference encounters | Radford,Marie L., | Conference Papers International Communication Association 2005 Annual Meeting | 2005 | Conference Proceedings | |
| IM me | Schmidt,Aaron, Stephens,Michael, | Library Journal | 2005 | Journal Article | |
| Digital library services for all | Bell, Lori, Peters, Tom, | American Libraries | 2005 | Journal Article | |
| Servicio de referencia electronica basado en mensajeria instantanea: Propuesta metodologica |
Aguilar,Echeverria, Vegas,Jocelyn, Vegas,Donoso, | Serie Bibliotecologia y Gestion de Informacion | 2005 | Journal Article | |
| The viability of live online reference: An assessment | Horowitz,Lisa R., Flanagan,Patricia A., Helman,Deborah L., | Portal: Libraries and the Academy | 2005 | Journal Article | |
| A conceptual framework and open research questions for chat-based reference service | Pomerantz, Jeffrey, | Journal of the American Society for Information Science and Technology | 2005 | Journal Article | |
| M3-marketing, manpower and measurement: Virtual reference service at LSU libraries | Dennison, Karen, Sanders, Mark M., Sims, Melanie E., | Louisiana Libraries | 2005 | Journal Article | |
| If I ask, will they answer? | Curry,Ann, | Reference & User Services Quarterly | 2005 | Journal Article | |
| Virtual reference in the music library | Szymanski,Gerald, Fields,Mary Alice, | Notes | 2005 | Journal Article | |
| How much is enough? Managing chat length | Ward,David, | Internet Reference Services Quarterly | 2005 | Journal Article | |
| Mainstreaming chat | Hirko, Buff, | Net Connect | 2005 | Journal Article | |
| The Net Generation in the classroom | Carlson,Scott, | Chronicle of Higher Education | 2005 | Journal Article | |
| Digital Reference: Stressmaker or Savior? | Marcum, Brad, | Kentucy Libraries | 2005 | Journal Article | |
| The evolution of virtual reference in Illinois | Bartolini,Laurie, | Illinois Libraries | 2005 | Journal Article | |
| Evaluating the quality of a chat service | Arnold,Julie, Kaske,Neal, | Portal: Libraries and the Academy | 2005 | Journal Article | |
| Why users choose chat: A survey of behavior and motivations | Ward,David, | Internet Reference Services Quarterly | 2005 | Journal Article | |
| One library's experience with live, virtual reference | Bobal,Alison M., Schmidt,Cynthia M., Cox,Roxanne, | Journal of the Medical Library Association | 2005 | Journal Article | |
| Live virtual reference and the database dilemma | McClure,Jennifer, | The Southeastern Librarian | 2005 | Journal Article | |
| Building a service that they want | inCite | 2005 | Journal Article | ||
| Papa's got a brand new (virtual) bag: real-time chat and reference discourse | Chase,Darren, | Electronic Journal of Academic & Special Librarianship | 2005 | Journal Article | |
| Instant messaging: Quick and dirty reference for teens and others | Houghton,Sarah, | Public Libraries | 2005 | Journal Article | |
| Teens and technology: Youth are leading the transition to a fully wired and mobile nation. Pew Internet and American Life Project. | Lenhart,Amanda, Madden,Mary, | NULL | 2005 | Web Page | |
| A framework for technology selection in a web-based distance eductation environment: Supporting community-building through richer interaction opportunities | Nicholson,Scott, | Journal of Education for Library and Information Science | 2005 | Journal Article | |
| Use of innovative technologies on an e-learning course | Weller,Martin, Pegler,Chris, Mason,Robin, | The Internet and Higher Education | 2005 | Journal Article | |
| One-on-one instruction | Woodard,Beth S., Arp,Lori, | Reference & User Services Quarterly | 2005 | Journal Article | |
| Seeking synchronicity: Evaluating virtual reference services from user, non-user, and librarian perspectives | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2005 | Report | |
| The digital reference research agenda | Lankes, R. David, | Virtual Reference Experience | 2005 | Journal Article | |
| UK offers free 24/7 reference | Oder,Norman, | Library Journal | 2005 | Journal Article | |
| Chasing the sun: A virtual reference service between SAHSLC (SA) and SWICE (UK) | Rockliff,Sue, Peterson,Mary, Martin,Kath, Curtis,Dorothy, | Health Information & Libraries Journal | 2005 | Journal Article | |
| The digital reference research agenda | Lankes, R. David, | Virtual Reference Experience | 2005 | Journal Article | |
| Chatting about QuestionPoint and Docutek | Mervar,Dana, Loving,Matthew, | The Southeastern Librarian | 2005 | Journal Article | |
| Virtual reference service for K-12 students | Farmer,Lesley S., | Knowledge Quest | 2005 | Journal Article | |
| Web-based chat vs instant messaging | Houghton,Sarah, Schmidt,Aaron, | Online | 2005 | Journal Article | |
| Distance education and virtual reference: Implementing a marketing plan at Texas A&M University | MacDonald,Karen I., VanDuinkerken,Wyoma, | Journal of Library & Information Services in Distance Learning | 2005 | Journal Article | |
| One-on-one instruction: From the reference desk to online chat | Woodard, Beth S., | Reference & User Services Quarterly | 2005 | Journal Article | |
| Virtually seamless | Clapp,Janet, Pfeil,Angela, | Public Libraries | 2005 | Journal Article | |
| Virtual reference | McGranahan, Jamen, | Library Mosaics | 2005 | Journal Article | |
| Three ways to understand professional-grade virtual reference | Abram,Stephen, | Information Outlook | 2005 | Journal Article | |
| User satisfaction survey of Ask-A-Question service at the public library | Chang, Hye Rhan, & Peterson Holland, Maurita, | Internet Reference Services Quarterly | 2005 | Journal Article | |
| Digital reference overview. An issue paper from the Networked Service Policy Task Group (UKOLN) | Berube,Linda, | NULL | 2005 | Web Page | |
| Library offers instant research buddy | Barack,Lauren, | School Library Journal | 2005 | Journal Article | |
| Questions asked at the virtual and physical health sciences reference desk: how do they compare and what do they tell us? | De Groote,Sandra L., | Medical Reference Services Quarterly | 2005 | Journal Article | |
| Towards collaboration: The development of collaborative virtual reference service in China | Jin,Yi, Huang,Min, Lin,Haoming, | The Journal of Academic Librarianship | 2005 | Journal Article | |
| Yours, mine, and ours: Reinventing reference at San Jose | Mizzy,Danianne, | College & Research Libraries News | 2005 | Journal Article | |
| Virtual versus face-to-face reference | Nilsen,Kirsti, | Refer | 2005 | Journal Article | |
| Eeewww! My patron tried to pick me up | Braxton,Susan, | American Libraries | 2005 | Journal Article | |
| Digital reference in Slavic and East European studies with an examination of practice at the University of Illinois and the Library of Congress | Cannon,Angela, | Slavic & East European Information Resources | 2005 | Journal Article | |
| Assessing the impact of reference services provided to undergraduate students | Jacoby,JoAnn, O’Brien,Nancy P., | College & Research Libraries | 2005 | Journal Article | |
| Colorado State Library talks virtual reference | Rogers,Michael, | Library Journal | 2005 | Journal Article | |
| NCknows evaluation: Final report | Pomerantz, Jeffrey, Luo, Lili, McClure, Charles R., | Bulletin of the American Society for Information Science and Technology | 2005 | Report | |
| Quantifying cooperation: collaborative digital reference service in the large academic library | De Groote,Sandra L., Dorsch,J. L., Collard,Scott, Scherrer,Carol, | College & Research Libraries | 2005 | Journal Article | |
| Page us: Combining the best of in-person and virtual reference service to meet in-library patron needs | VanScoy,Amy, | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Digital/virtual reference services in libraries: An Internet-based reference service | Khan,Asad, | Pakistan Library & Information Science Journal | 2006 | Journal Article | |
| Digital reference: Key performance indicators | Rigby,Alison, Zhang,Susan, Smithers,Amanda, | inCite | 2006 | Journal Article | |
| Bringing Together Teens and Chat Reference: Reconsidering “The Match Made in Heaven” | Kortz, Laura; Morris, Sharon; Greene, Louise | 2006 | Book, Section | ||
| Virtual reference services and instruction: An assessment | Moyo,Lesley M., | The Reference Librarian | 2006 | Journal Article | |
| The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk | Accart,Jean-Philippe, | Collection Building | 2006 | Journal Article | |
| The University of Texas at Arlington's virtual reference service: an evaluation by the reference staff | Casebier,Katherine D., | Public Services Quarterly | 2006 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Seeking synchronicity | NULL | Library Hi Tech News | 2006 | Journal Article | |
| Instruction via instant messaging reference: what's happening? | Desai,Christina M., Graves,Stephanie J., | The Electronic Library | 2006 | Journal Article | |
| Same questions, different venue: An analysis of in-person and online questions | Fennewald,Joseph, | The Reference Librarian | 2006 | Journal Article | |
| Benchmarking librarian performance in chat reference | Hyde,Loree, Tucker-Raymond,Caleb, | The Reference Librarian | 2006 | Journal Article | |
| Librarians without borders? Virtual reference service to unaffiliated users | Kibbee,Jo, | The Journal of Academic Librarianship | 2006 | Journal Article | |
| Evaluating virtual reference from the users' perspective | Nilsen,Kirsti, Ross,Catherine Sheldrick, | The Reference Librarian | 2006 | Journal Article | |
| From TM to collaboration: Providing virtual reference services at a medium-sized institution | Summey,Tern Pedersen, Akers,Cynthia, | College & Undergraduate Libraries | 2006 | Journal Article | |
| Training for Online Virtual Reference: Measuring Effective Techniques | Abels, Eileen G., Ruffner, Malissa, | NULL | 2006 | Book, Section | |
| Just the FAQ’s, Ma’am: Sharing a business knowledge database | Halperin, Michael, Eichler, Linda, Khanna, Delphine, Dreyer, Kathleen, | Journal of Business & Finance Librarianship | 2006 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Your space or MySpace? | Evans,Beth, | Library Journal | 2006 | Journal Article | |
| Virtual reference service for Chinese speakers launched | NULL | Advanced Technology Libraries | 2006 | Journal Article | |
| E-mail reference in a distributed learning environment: best practices, user satisfaction, and the reference services continuum | Croft,Rosie, Eichenlaub,Naomi, | Journal of Library Administration | 2006 | Journal Article | |
| Introducing an informal synchronous medium in a distance learning course: How is participation affected? | Hrastinski,Stefan, | The Internet and Higher Education | 2006 | Journal Article | |
| Assessing reference using the Wisconsin-Ohio reference evaluation program in academic science library | Paster,Amy, Fescemyer,Kathy, Henry,Nancy, | Issues in Science and Technology Librarianship | 2006 | Journal, Electronic | |
| Staffing for Live Electronic Reference: Balancing Service and Sacrifice | Blonde, Joe, | NULL | 2006 | Book, Section | |
| Budget planning and performance measures for virtual reference services | Breidenbaugh,Andrew, | The Reference Librarian | 2006 | Journal Article | |
| Video reference–it's not your typical virtual reference: Video reference services for South Campus at the University of Nebraska at Omaha | Hillyer,Nora, Parker,Linda L., | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference | Radford,Marie L., | Journal of the American Society for Information Science and Technology | 2006 | Journal Article | |
| Twenty years of virtual reference | Sloan,Bernie, | Internet Reference Services Quarterly | 2006 | Journal Article | |
| IM = FASTER virtual reference on the cheap! | Stephens,Michael, Gordon,Rachel Singer, | Computers in Libraries | 2006 | Journal Article | |
| Virtual reference in the age of pop-up blockers, firewalls, and Service Pack 2 | Lupien,Pascal, | Online | 2006 | Journal Article | |
| Options for the e-reference collection | Polanka,Sue, | Booklist | 2006 | Journal Article | |
| Applying RUSA guidelines in the analysis of chat reference transcripts | Zhuo, Fu, Love, Mark, Norwood, Scott, | College & Undergraduate Libraries | 2006 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Library 2.0: The next generation of web-based library services | Maness,Jack M., | Logos | 2006 | Journal Article | |
| User perceptions of digital reference services | Mon,Lorri M., | NULL | 2006 | Dissertation/Thesis, Unpublished | |
| Establishing Performance Targets for a Virtual Reference Service: Counting Totals and Beyond | Hutchison, Deb, Pye, Michele, | NULL | 2006 | Book, Section | |
| Interpersonal communication in chat reference: Encounters with rude and impatient users | Radford,Marie L., | NULL | 2006 | Book, Section | |
| Collaborative digital reference service for the post industrial society | Haridasan,Sudharma, | Journal of Library & Information Science | 2006 | Journal Article | |
| User satisfaction with referrals at a collaborative virtual reference service | Kwon,Nahyun, | Information Research | 2006 | Journal Article | |
| Coming together around Library 2.0: A focus for discussion and a call to arms | Miller,Paul, | D-Lib Magazine | 2006 | Journal Article | |
| Collaboration as the norm in reference work | Pomerantz, Jeffrey, | Reference & User Services Quarterly | 2006 | Journal Article | |
| Using canned messages in virtual communication | Straw,Joseph E., | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Engaging with the virtual customer: seminar report | Arathoon,Trish, | Refer | 2006 | Journal Article | |
| The Virtual Reference Desk: Creating a Reference Future | Lankes,R. David, | NULL | 2006 | Book, Whole | |
| At the desk or online: Reference training, measurements, and guidelines | Syrkin,Darby, | Public Services Quarterly | 2006 | Journal Article | |
| Virtual reference training: The second generation | Westbrook,Lynn, | College & Research Libraries | 2006 | Journal Article | |
| Creating the Infrastructure for Digital Reference Research: Examining the Digital Reference Electronic Warehouse (DREW) Project | Nicholson, Scott, Lankes, R. David, | NULL | 2006 | Book, Section | |
| What chat transcripts reveal | Tenopir,Carol, | Library Journal | 2006 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Connecting to students: launching instant messaging reference at Binghamton University | Brown,Elizabeth, Maximiek,Sarah, Rushton,Erin E., | College & Undergraduate Libraries | 2006 | Journal Article | |
| E-ref characteristics | Weissman,Sara K., | NULL | 2006 | Web Page | |
| The virtual reference desk: Creating a reference future | Lankes, R. David, | NULL | 2006 | Book, Whole | |
| Virtual or traditional: the impact of change on information services | Bradburn,Jean, | Refer | 2006 | Journal Article | |
| Instant messaging (IM): Providing services and enhancing communication | Doan,Tomalee, Ferry,Kristine, | Journal of Business & Finance Librarianship | 2006 | Journal Article | |
| Assessing digital reference and online instructional services in an integrated public/university library | Gilbert,Lauren Miranda, Liu,Mengxiong, Matoush,Toby, Whitlatch,Jo Bell, | The Reference Librarian | 2006 | Journal Article | |
| Moving back to campus: Creating a local virtual reference service | King,Valery, Nichols,Jane, Padilla,Greg, Cox,Christopher N., | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Virtual reference: A reference question as a reference question… or is virtual reference a new reality? New career opportunities for librarians | Lindbloom,Mary-Carol, Yackle,Anna, Burhans,Skip, Peters,Tom, Bell,Lori, | The Reference Librarian | 2006 | Journal Article | |
| "AIM" for success with IM | Sanders,Mark, | North Carolina Libraries | 2006 | Journal Article | |
| Virtual reference services in China: Helping the information-poor | Zheng,Songhui, | The Electronic Library | 2006 | Journal Article | |
| Managing a Full-Scale, 24/7, Reference Service Consortium: Integrating Specialists from Public and Academic Libraries | Daugaard, Vera, Fogh, Morten,, Nielsen, Ellen, | NULL | 2006 | Book, Section | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Hello IM, Goodbye TTY | Peters,Tom, Bell,Lori, | Computers in Libraries | 2006 | Journal Article | |
| LOUIS column | Stigall,Lisa, | Louisiana Libraries | 2006 | Journal Article | |
| A survey of the usability of digital reference services on academic health science library web sites | Dee,Cheryl, Allen,Maryellen, | The Journal of Academic Librarianship | 2006 | Journal Article | |
| Looking at the bigger picture: An integrated approach to evaluation of chat reference services | Kern,M. Kathleen, | The Reference Librarian | 2006 | Journal Article | |
| Getting beyond institutional cultures: When rivals collaborate | Devlin, Frances A., Burich, Nancy J., Stockham, Marica G., | Journal of Library Administration | 2006 | Journal Article | |
| RYT: Are you there? A consortium' s switch to IM Reference | Pulliam,Beatrice R., McMullen,Susan, | College & Undergraduate Libraries | 2006 | Journal Article | |
| The nuts, bolts, and teaching opportunities of real-time reference | Taddeo,Laura, Hackenberg,Jill M., | College & Undergraduate Libraries | 2006 | Journal Article | |
| Creating a Knowlege Base: Analyzing a Veteran Reference Librarian’s Brain | Early, Charles, Japzon, Andrea, Endres, Sarah, | NULL | 2006 | Book, Section | |
| Virtual reference services for the print impaired: Separate, but not equal | Peters,Tom, Bell,Lori, | Computers in Libraries | 2006 | Journal Article | |
| A multiple-case study investigation of the discontinuation of nine chat reference services | Radford,Marie L., Kern,M. Kathleen, | Library & Information Science Research | 2006 | Journal Article | |
| Motivations and uses: evaluating virtual reference service from the users’ perspective | Pomerantz, Jeffrey, Luo,Lili, | Library & Information Science Research | 2006 | Journal Article | |
| Are virtual reference services color blind? | Shachaf,Pnina, Horowitz,Sarah, | Library & Information Science Research | 2006 | Journal Article | |
| Content analysis: A flexible methodology | White, Marilyn Domas, Marsh, Emily E., | Library Trends | 2006 | Journal Article | |
| Evaluating a chat reference service at the University of South Alabama' s Baugh Biomedical Library | Clanton,Clista C., Staggs,Geneva B., Williams,Thomas L., | Public Services Quarterly | 2006 | Journal Article | |
| Building Wi-Fi Technology and a New Mobile Service Delivery at the Orange County (Florida) Library System | Robinson, Kathryn, | NULL | 2006 | Book, Section | |
| Balancing statewide and local digital reference service | Vondracek, Ruth, | Reference Librarian | 2006 | Journal Article | |
| Connecting with AIM: the search for a virtual reference niche | McCuliey,Lucretia, Reinauer,Olivia, | College & Undergraduate Libraries | 2006 | Journal Article | |
| Application of reference guidelines in chat reference interactions: A study of online reference skills | Ronan,Jana, Reakes,Patrick, Ochoa,Marilyn, | College & Undergraduate Libraries | 2006 | Journal Article | |
| E-mail reference evaluation: Using the results of a satisfaction survey | VandeCreek,Leanne M., | The Reference Librarian | 2006 | Journal Article | |
| Peer review of chat reference transcripts: Approaches and strategies | Pomerantz,Jeffrey, Luo,Lili, McClure,Charles R., | Library & Information Science Research | 2006 | Journal Article | |
| E-commerce for library promotion and sustainability: How library technicians can market themselves and their library's services online | von Retzlaff,Lothar, | Australian Library Journal | 2006 | Journal Article | |
| The Virtual Reference Desk: Creating a Reference Future | Lankes, R. David, Abels, Eileen G., White, Marilyn Domas, Haque, Saira N., | NULL | 2006 | Book, Whole | |
| Reference services in the commons environment | Dallis,Diane, Walters,Carolyn, | Reference Services Review | 2006 | Journal Article | |
| Emotional intelligence: Which traits are most prized? | Hernon,Peter, Rossiter,Nancy, | College & Research Libraries | 2006 | Journal Article | |
| Digital reference services bibliography | Markgren,Susanne, | Public Services Quarterly | 2006 | Journal Article | |
| Small collaboration, big effort: The realities of a small statewide collaborative virtual reference service | Quinn,Todd, Briggs,Lea, | College & Undergraduate Libraries | 2006 | Journal Article | |
| Building a Virtual Community: Repurposing Professionals Tools for Team- Based Experiential Learing | Wenk, Karen, | NULL | 2006 | Book, Section | |
| Digital reference and ubiquitous computing in the classroom | Mon, Lorri, | Knowledge Quest | 2006 | Journal Article | |
| The embedded librarian | Ramsay,Karen M., Kinnie,Jim, | Library Journal | 2006 | Journal Article | |
| Interconnected and innovative libraries: Factors tying libraries more closely together | Webster,Peter, | Library Trends | 2006 | Journal Article | |
| Golden rule reference: face-to-face and virtual | Buckley,Chad E., | The Reference Librarian | 2006 | Journal Article | |
| A window into our patron's needs: Analyzing data from chat transcripts. | Houlson,Van, McCready,Kate, Pfahl,Carla Steinberg, | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Comparing users' perspectives of in-person and virtual reference | Nilsen,Kirsti, | New Library World | 2006 | Journal Article | |
| Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference | Radford, Marie L., | Journal of the American Society for Information Science & Technology | 2006 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Instruction via chat reference: Does co-browse help? | Graves,Stephanie J., Desai,Christina M., | Reference Services Review | 2006 | Journal Article | |
| Social networking mixes the hip with the proven | Huwe,Terence K., | Computers in Libraries | 2006 | Journal Article | |
| Instant messaging and chat reference | Ward,David, Cox,Christopher N., | Internet Reference Services Quarterly | 2006 | Journal Article | |
| Conclusion: Looking to the Fruture | White, Marilyn Domas, | NULL | 2006 | Book, Section | |
| VET: The Virtual Evaluation Toolkit | Hirko, Buff, | Reference Librarian | 2006 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system | Profeta, Patricia C. | 2006 | Dissertation/Thesis | ||
| Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts | Bolander,Robert C., Connaway,Lynn Silipigni, Radford,Marie L., | NextSpace | 2006 | Journal Article | |
| Comparing virtual reference exit survey results and transcript analysis: A model for service evaluation | Smyth,Joanne B., MacKenzie,James C., | Public Services Quarterly | 2006 | Journal Article | |
| Academic Library Services for the Millennial Generation | Walker, Saundra, | Georgia Library Quarterly | 2006 | Journal Article | |
| Think before you collaborate | Cox,Christopher Nelson, | Charleston Advisor | 2006 | Journal Article | |
| Exploring the LSU libraries' virtual reference transcripts: An analysis | Ryan,Jenna, Daugherty,Alice L., Mauldin,Emily C., | Electronic Journal of Academic & Special Librarianship | 2006 | Journal Article | |
| Combining IM and vendor-based chat: A report from the frontlines of an integrated service | Ward,David, Kern,M. Kathleen, | Portal: Libraries and the Academy | 2006 | Journal Article | |
| Identity in customer service chat interaction: Implications for virtual reference | Kazmer,Michelle M., Burnett,Gary, Dickey,Michael H., | Library & Information Science Research | 2007 | Journal Article | |
| Exploring the role of digital academic libraries: Changing student needs demand innovative service approach | Lukasiewicz,Adrianna, | Library Review | 2007 | Journal Article | |
| Looking to connect: Technical challenges that impede the growth of virtual reference | Stormont,Sam, | Reference & User Services Quarterly | 2007 | Journal Article | |
| Courseware and library services: Bridging the gap for distance students | Scales, Jane, Wolf, Danel, Johnson, Corey, Cummings, Lara, | Library Hi Tech | 2007 | Journal Article | |
| ASERL selects virtual reference partner | NULL | College & Research Libraries News | 2007 | Journal Article | |
| Study on the collaboration mechanism of the virtual reference service | Jin,Yi, Huang,Min, Lin,Haoming, Guo,Jing, | The Electronic Library | 2007 | Journal Article | |
| The relationship between cultural diversity and user needs in virtual reference services | Shachaf,Pnina, Synder,Mary, | The Journal of Academic Librarianship | 2007 | Journal Article | |
| Low volume, funding, staffing and technical problems are key reasons for discontinuation of chat reference services | Walker,Stephanie R., | Evidence Based Library and Information Practice | 2007 | Journal Article | |
| Guidelines for the development and promotion of multilingual collections and services | Reference and User Services Association, | Reference & User Services Quarterly | 2007 | Journal Article | |
| CUOL: See you online: How to start instant message at your library | Garton,Megan, | AALL Spectrum | 2007 | Journal Article | |
| Metaverse roadmap: Pathway to the 3D web | Cascio, Jamais, Paffendorf, Jerry, Smart, John, | 2007 | Web Page | ||
| Text messaging in an academic library: Integrating SMS into digital reference | Hill,J. B., Hill,Cherie Madarash, Sherman,Dayne, | The Reference Librarian | 2007 | Journal Article | |
| The thrill of the chase in cyberspace: A report of focus groups with live chat librarians | Connaway,Lynn Silipigni, Radford,Marie L., | Informed Librarian Online | 2007 | Journal Article | |
| Evaluation of reference services–A review | Kuruppu,Pali U., | The Journal of Academic Librarianship | 2007 | Journal Article | |
| Chat reference competencies: Identification from a literature review and librarian interviews | Luo,Lili, | Reference Services Review | 2007 | Journal Article | |
| Options for the e-reference collection | Polanka,Sue, | Booklist | 2007 | Journal Article | |
| The evolution of the reference interview | Selby,Courtney, | Legal Reference Services Quarterly | 2007 | Journal Article | |
| Is this the right tool for our library? A look at e-mail virtual reference use patterns | Leykam,Andrew, Perkins,Catherine, | The Reference Librarian | 2007 | Journal Article | |
| Selective self-presentation in computer-mediated communication: Hyperpersonal dimensions of technology, language, and cognition | Walther,Joseph B., | Computers in Human Behavior | 2007 | Journal Article | |
| Chat reference communication patterns and implications: Applying politeness theory | Westbrook,Lynn, | Journal of Documentation | 2007 | Journal Article | |
| Virtual reference services: consortium versus stand-alone | Bishop,Bradley Wade, Torrence,Matt, | College & Undergraduate Libraries | 2007 | Journal Article | |
| Virtual Reference Services 2006/2007 | Borisovets,Natalie, | NULL | 2007 | Report | |
| Ask an academic librarian: the do's, don't's and doh's of Virtual Reference | Ceterski,Joe, | Alabama Librarian | 2007 | Journal Article | |
| Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type | Kwon,Nahyun, | Library & Information Science Research | 2007 | Journal Article | |
| E-mail is so five minutes ago: Implementing IM reference at UTC Lupton | Cairns,Virginia, Simmons,Beverly, | Tennessee Libraries | 2007 | Journal Article | |
| User preferences in references services: virtual reference and academic libraries | Cummings,Joel, Cummings,Lara, Frederiksen,Linda, | Portal: Libraries and the Academy | 2007 | Journal Article | |
| Digital information support for domestic violence victims | Westbrook,Lynn, | Journal of the American Society for Information Science and Technology | 2007 | Journal Article | |
| A Reference Renaissance | Zabel,Diane, | Reference & User Services Quarterly | 2007 | Journal Article | |
| Librarians and Second Life | Hurst-Wahl, Jill, | Information Outlook | 2007 | Journal Article | |
| Virtual Reference Services Midyear Report 2006/2007 | Borisovets,Natalie, | NULL | 2007 | Report | |
| Electronic resources won't sell themselves: Marketing tips | Wisniewski,Jeff, Fichter,Darlene, | Online | 2007 | Journal Article | |
| The thank you study | Mon,Lorri, Janes,Joseph W., | Reference & User Services Quarterly | 2007 | Journal Article | |
| Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to improve training and reference services | Novotny,Eric, Rimland,Emily, | The Journal of Academic Librarianship | 2007 | Journal Article | |
| Knowledge and skills required to provide health information-related virtual reference services: Evidence from a survey | Tu,Feili, | Journal of the Medical Library Association | 2007 | Journal Article | |
| Evaluation of online reference services | Pomerantz, Jeffrey, | Bulletin of the American Society for Information Science & Technology | 2007 | Journal Article | |
| Checking out Facebook.com: The impact of a digital trend on academic libraries | Charnigo,Laurie, Barnett-Ellis,Paula, | Information Technology and Libraries | 2007 | Journal Article | |
| Virtual reference: Less is more | Harmeyer,Dave, | The Reference Librarian | 2007 | Journal Article | |
| The effects of librarians' behavioral performance on user satisfaction in chat reference services | Kwon,Nahyun, Gregory,Vicki L., | Reference & User Services Quarterly | 2007 | Journal Article | |
| Out of the question! How we are using our students’ virtual reference questions to add a personal touch to a virtual world | Lupien,Pascal, Rourke,Lorna Evelyn | Evidence Based Library and Information Practice | 2007 | Journal Article | |
| Effectiveness of asynchronous reference services for distance learning students within Florida's community college system | Profeta,Patricia C., | Community & Junior College Libraries | 2007 | Journal Article | |
| A virtual standoff — Using Q Methodology to analyze virtual reference | Shrimplin,Aaron, Hurst,Susan, | Evidence Based Library and Information Practice | 2007 | Journal Article | |
| Integration of reference services in academic libraries | Pu, Xiao-hao, | Journal of Academic Library Information Sciences | 2007 | Journal Article | |
| The Evaluation of Worldwide Digital Reference Services in Libraries | Liu,Jia, | NULL | 2007 | Book, Whole | |
| "Screenagers" and live chat reference: Living up to the promise | Radford,Marie L., Connaway,Lynn Silipigni, | Scan | 2007 | Journal Article | |
| Transformative sharing with instant messaging, wikis, interactive maps, and flickr | Chase,Darren, | Computers in Libraries | 2007 | Journal Article | |
| Are librarians missing a continuing education opportunity? An international comparison of virtual reference services | Rumbaugh,Paula, Olszewski,Lawrence, | NULL | 2007 | Conference Proceedings | |
| Click and be counted: A new standard for reference statistics | Welch,Jeanie M., | The Reference Librarian | 2007 | Journal Article | |
| Mission Im-possible | Ciocco,Ronalee, Huff,Alice, | Computers in Libraries | 2007 | Journal Article | |
| AskNow instant messaging: innovation in virtual reference | Davis,Kate, | Australian Library Journal | 2007 | Journal Article | |
| Training for digital reference: A South African experience | Penzhorn, Cecilia, | Libri: International Joural of Libraries & Information Services | 2007 | Journal Article | |
| Virtual racism rears its head: Uncovering librarian bias in e-mail reference services | Furlan,Wendy, | Evidence Based Library and Information Practice | 2007 | Journal Article | |
| Chat & instant messaging for reference services: A selected bibliography | Bicknell-Holmes, Tracy, | Nebraska Library Association Quarterly | 2007 | Journal Article | |
| Networked e -information services to support the e-learning process at UAE University | Taha,Ahmed, | The Electronic Library | 2007 | Journal Article | |
| Busting Out of the Box: Outreach to the Millennial Generation Through Student Services Program | Cummings, Lara Ursin, | Reference Services Review | 2007 | Journal Article | |
| Twelve years of online reference services at Georgia Tech: where we have been and where we are going | Carpenter,Cathy, Renfro,Crystal, | Georgia Library Quarterly | 2007 | Journal Article | |
| Bibliotherapy | Davis,Kate, | inCite | 2007 | Journal Article | |
| Interaction, facilitation, and deep learning in cross-cultural chat: A case study | Osman,Gihan, Herring,Susan C., | The Internet and Higher Education | 2007 | Journal Article | |
| Video reference and the library kiosk: Experimentation and evaluation | Booth, Char, | Journal of Access Services | 2007 | Journal Article | |
| Virtual reference service in southeastern academic libraries: a study of availability | DeHart,David L., Viles,Ann, | The Southeastern Librarian | 2007 | Journal Article | |
| The digital reference electronic warehouse project | Nicholson,Scott, Lankes,R. David, | Reference & User Services Quarterly | 2007 | Journal Article | |
| Study on the collaboration and mechanism of the virtual reference service | Jin, Yi, Huang, Min, Lin, Haoming, Guo, Jing, | Electronic Library | 2007 | Journal Article | |
| Web, library, and teen services 2.0 | Bolan,Kimberly, Canada,Meg, Cullin,Rob, | Young Adult Library Services | 2007 | Journal Article | |
| KnowItNow | Carroll,Holly, Leszcz,Brian, Pool,Kristen, Strobel,Tracy, | Public Libraries | 2007 | Journal Article | |
| Reference librarians speak for users: A learning commons concept that meets the needs of a diverse student body | Franks,Jeffrey A., Tosko,Michael P., | The Reference Librarian | 2007 | Journal Article | |
| Interpersonal and affective communication in synchronous online discourse | Park,Jung-ran, | The Library Quarterly | 2007 | Journal Article | |
| Cross-cultural analysis of e-mail reference | Shachaf,Pnina, Meho,Lokman I., Hara,Noriko, | The Journal of Academic Librarianship | 2007 | Journal Article | |
| Trends in reference usage statistics in an academic health sciences library | De Groote, Sandra L., Hitchcock, Kristin, McGowan, Richard, | Journal of the Medical Library Association | 2007 | Journal Article | |
| Creating shared understanding through chats in a community of inquiry | Stein,David S., Wanstreet,Constance E., Glazer,Hilda R., Engle,Cheryl L., Harris,Ruth A., Johnston,Susan M., Simons,Mona R., Trinko,Lynn A., | Internet and Higher Education | 2007 | Journal Article | |
| Outsourcing digital reference: The user perspective | Hill, J. B., Madarash-Hill, Cherie, Allred, Alison, | Reference Librarian | 2007 | Journal Article | |
| Poster session: Sowing successful service | Luce,Dena, | Alabama Librarian | 2007 | Journal Article | |
| Blind co-browsing, teachable moments, and the power of gaming | Badke,William, | Online | 2007 | Journal Article | |
| Emerging technologies changing our service delivery models | Kajewski,Mary Ann, | The Electronic Library | 2007 | Journal Article | |
| What are we afraid of? A survey of librarian opinions and misconceptions regarding instant messenger | Steiner,Sarah K., Long,Casey M., | The Reference Librarian | 2007 | Journal Article | |
| Reference in a 3-D virtual world: Preliminary observations on library outreach in "second life" | Erdman,Jacquelyn, | The Reference Librarian | 2007 | Journal Article | |
| Linguistic Politeness and Face-Work in Computer-Mediated Communication, Part 2: An Application of the Theoretical Framework | Park, Jung-ran, | Journal of the American Society for Information Science and Technology | 2008 | Journal Article | |
| Cyberspace or face-to-face: The teachable moment and changing reference mediums | Desai,Christina M., Graves,Stephanie J., | Reference & User Services Quarterly | 2008 | Journal Article | |
| Can I help you? Implementing an IM service | Hvass,Anna, Myer,Sue, | The Electronic Library | 2008 | Journal Article | |
| Distance education at degree-granting postsecondary institutions 2006-2007: First look | Parsad,Basmat, Lewis,Laurie, Tice,Peter, | NULL | 2008 | Report | |
| Reference services for students studying by distance: A comparative study of the attitudes distance students have towards phone, email, and chat reference services | Lee, Lisa Sandra, | New Zealand Library & Information Management Journal | 2008 | Journal Article | |
| Getting better all the time: Improving communication & accuracy in virtual reference | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2008 | Conference Proceedings | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| The Desk and Beyond: Next Generation Reference Services | Steiner,Sarah K., Madden,M. Leslie (eds), | NULL | 2008 | Book, Whole | |
| The IM Cometh: The Future of Chat Reference | Francouer,Stephen, | 2008 | Book, Section | ||
| A personal choice: Reference service excellence | Radford, Marie L., | Reference & User Services Quarterly | 2008 | Journal Article | |
| Collaborative chat reference service effectiveness varies by question type for public library patrons | Hall,Stephanie, | Evidence Based Library and Information Practice | 2008 | Journal Article | |
| Chat reference evaluation: A framework of perspectives and measures | Luo,Lili, | Reference Services Review | 2008 | Journal Article | |
| Bibliometric analysis to identify core reference sources of virtual reference transactions | Shachaf, P., Shaw, D., | Library and Information Science Research | 2008 | Journal Article | |
| The Mission and Vision Statements of the IPL | 2008 | Web Page | |||
| Overcoming transactional distance: Instructional intent in an e-mail reference service | Portree,Martha, Evans,R. Sean, Adams,Tina M., Doherty,John J., | Reference & User Services Quarterly | 2008 | Journal Article | |
| Second Life: A tool for reference and international understanding | Ven, Christian van der, | Reference Librarian | 2008 | Journal Article | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| An informal history (and possible future) of digital reference | Janes,Joseph, | Bulletin of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Bibliometric analysis to identify core reference sources of virtual reference transactions | Shachaf, Pnina, Shaw, D., | Library and Information Science Research | 2008 | Journal Article | |
| Virtual Reference Services 2007/2008 | Borisovets,Natalie, | NULL | 2008 | Report | |
| Creating Your Own Consortium in Less than Six Months: A True Story of Virtual Reference | Lafrance, Helene, Morrisey, Locke, Trump, Judy, | NULL | 2008 | Book, Section | |
| Perceived utility of methods and instructional strategies used in online and face-to-face teaching environments | Steinbronn, Peggy, Merideth, Eunice, | Innovative Higher Education | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| A linguistic analysis of chat reference conversations with 18-24 year-old college students | Maness,Jack M., | The Journal of Academic Librarianship | 2008 | Journal Article | |
| Library mashups: Web 2.0 tool for integrating contents and services of libraries | Maharana, Bulu, Sahu, N. K., Deb, Arundhati, Bhue, Siba, Majhi, Sabitri, | Planner | 2008 | Journal Article | |
| An overview of the digital reference services in German libraries | Liu, Jia, | Bibliothek Forschung und Praxis | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| On the trail of the elusive non-user: what research in virtual reference environments reveals | Connaway,Lynn Silipigni, Radford,Marie L., Dickey,Timothy J., | Bulletin of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Implementing VR on the Fly: Staff Motivation and Buy-In | Ogbaa, Clara, Fisher, Lorin Flores, Ancelet, Lisa, | NULL | 2008 | Book, Section | |
| A new world for virtual reference | Godfrey, Krista, | Library Hi Tech | 2008 | Journal Article | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Virtual reference to participatory librarianship: Expanding the conversation | Lankes,R. David, | Bulletin of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Increasing interactivity in blended classrooms through a cutting-edge mobile learning system | Shen,Ruimin, Wang,Minjuan, Pan,Xiaoyan, | British Journal of Educational Technology | 2008 | Journal Article | |
| Remote reference in U.S. public library practice and LIS education | Mon, Lorri, Abels, Eileen G., Agosto, Denise E., Japzon, Andrea, Most, Linda, Masnik, Mike, Hamann, Jeanne, | Journal of Education for Library & Information Science | 2008 | Journal Article | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Sense making and synchronicity: Information-seeking behavior behaviors of millenials and baby boomers | Connaway,Lynn Silipigni, Radford,Marie L., Dickey,Timothy J., Williams,Jocelyn de Angelis, Confer,Patrick, | Libri | 2008 | Journal Article | |
| Preference for reference: New options and choices for academic library users | Granfield,Diane, Robertson,Mark, | Reference & User Services Quarterly | 2008 | Journal Article | |
| Academic Library Research: Perspectives and Current Trends | Radford, Marie L., Snelson, Pamela, | NULL | 2008 | Book, Whole | |
| Adding Instant Messaging to an Established Virtual Reference Service: Asking “r u there?” | Sessoms, Pam, Ferguson, Jean | 2008 | Book, Section | ||
| Toward sustaining professional development: Identifying essential competencies for chat reference | Luo, Lili, | Library & Information Science Research | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| Chat widgets: Placing your virtual reference services at your user’s point(s) of need | DeVoe, Kristina M., | Reference Librarian | 2008 | Journal Article | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| The Evolving Role of Reference Librarians in the Health Sciences Environment | Rios, Gabriel R., | NULL | 2008 | Book, Section | |
| Chat widgets: Placing your virtual reference services at your user’s point(s) of need | Bell, Steven J., DeVoe, Kristina M., | The Reference Librarian | 2008 | Journal Article | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Off-campus postgraduate students' perceptions about distance library support services: A case study of Allama Iqbal Open University libraries network | Arif,Muhammad, Mahmood,Khalid, | Journal of Library Administration | 2008 | Journal Article | |
| Reference library service in the digital environment | Buckland, Michael K, | Library & Information Science Research | 2008 | Journal Article | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| CILIP briefing | Library & Information Update | 2008 | Journal Article | ||
| Implementation of professional and ethical standards | Shachaf,Pnina, | Bulletin of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Examining Interpersonal Communication in Virtual Reference Encounters: The Library LAWLINE Consortium | Radford, Marie L., | NULL | 2008 | Book, Section | |
| Introducing Qwidget, the QuestionPoint widget | QuestionPoint Blog | NULL | 2008 | Web Page | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| Facilitating Interaction: A Case Study of the Role of the Reference Librarian in Online Learning Environments | Doherty,John J., | NULL | 2008 | Book, Whole | |
| Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library: The first year | Kipnis,Daniel G., Kaplan,Gary E., | Medical Reference Services Quarterly | 2008 | Journal Article | |
| Introducing Qwidget, the new QuestionPoint chat widget | OCLC, | NULL | 2008 | Web Page | |
| Evaluating reference transactions in academic music libraries | Sugimoto, Cassidy R., | Music Reference Services Quarterly | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| Re-thinking "virtual" reference | Brigell,Bruce, | Illinois Library Association Reporter | 2008 | Journal Article | |
| Developing Skype-based reference services | Booth, Char, | Internet Reference Services Quarterly | 2008 | Journal Article | |
| IM a librarian: Extending virtual reference services through instant messaging and chat widgets | Bedwell, Linda, Rodrigues, Denyse, Duggan, Lawrence J., Orlov, Stanislav, | Partnership: the Canadian Journal of Library and Information Practice and Research | 2008 | Journal Article | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Assessing Inappropriate Use: Learning from the AskColorado Experience | Maness, Jack, Naper, Sarah, | NULL | 2008 | Book, Section | |
| reports, requests, and recipient design: The management of patron queries online reference chats | Epperson, T.W., A.Zemel | Journal of the American Society for Information Science & Technology | 2008 | Journal Article | |
| Reference service in face-to-face and virtual environments | Radford,Marie L., Mon,Lorri, | NULL | 2008 | Book, Section | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| CILIP briefing | NULL | Library & Information Update | 2008 | Journal Article | |
| Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines | Shachaf,Pnina, Horowitz,Sarah M., | Library & Information Science Research | 2008 | Journal Article | |
| Meeting the Challenges of Reference Service in a Hybrid Environment: Teaching LIS Students Today | Rabina, Debbie L., | NULL | 2008 | Book, Section | |
| Library for hire: Johns Hopkins U sells services to an online college | Moran,Caitlin, | Chronicle of Higher Education | 2008 | Journal Article | |
| LibraryH3lp: A new flexible chat reference system | Sessoms, Pam, Sessoms, Eric, | Code4Lib Journal | 2008 | Journal Article | |
| frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing | Goda,D., C. Bishop | Public Services Quarterly | 2008 | Journal Article | |
| Why isn't our chat reference used more? Findings of focus group discussions with undergraduate students | Naylor,Sharon, Stoffel,Bruce, Van Der Laan,Sharon, | Reference & User Services Quarterly | 2008 | Journal Article | |
| Reference transaction handoffs: Factors affecting the transition from chat to e-mail | Wikoff,Nora, | Reference & User Services Quarterly | 2008 | Journal Article | |
| Push to promote EDI messaging | NULL | Library & Information Update | 2008 | Journal Article | |
| It's all in the marketing: The impact of a virtual reference marketing campaign at Texas A&M University | MacDonald,Karen I., VanDuinkerken,Wyoma, Stephens,Jane, | Reference & User Services Quarterly | 2008 | Journal Article | |
| A Comprehensive VR Training Program | Wasik, Joann, | NULL | 2008 | Book, Section | |
| Virutal reference on a budget: Case Studies | Dalston, Teresa, & Pullin, Michael, | Library Media Connection | 2008 | Journal Article | |
| "Just-in-case" answers: The twenty-first-century vertical file | Dalrymple,Tam, | Information Technology & Libraries | 2008 | Journal Article | |
| Virtual reference project plan: mission, goals, and objectives | Saskatchewan Virtual Reference Working Group, | NULL | 2008 | Web Page | |
| The IM Cometh: The Future of Chat Reference | Francouer,Stephen, | 2008 | Book, Section | ||
| Evaluating remote reference service: A practical guide to problems and solutions | Pomerantz, Jeffrey, Mon, Lorri M., McClure, Charles R., | Libraries and the Academy | 2008 | Journal Article | |
| Virtual Reference Service: From Competencies to Assessment | Lankes,R. David, Nast,Philip, | NULL | 2008 | Book, Whole | |
| Linguistic Politeness and Face-Work in Computer-Mediated Communication, Part 1: A Theoretical Framework | Park, Jung-ran, | Journal of the American Society for Information Science and Technology | 2008 | Journal Article | |
| Why isn’t our chat reference used more? Finding of focus group discussions with undergraduate students | Naylor, Sharon, Stoffel, Bruce, & Van Der Laan, Sharon, | Reference & Users Services Quarterly | 2008 | Journal Article | |
| University of South Carolina Library and Information Science Program to support ASERL's regional online reference service | NULL | Interface | 2008 | Journal Article | |
| Service equality in virtual reference | Shachaf,Pnina, Oltmann,Shannon M., Horowitz,Sarah M., | Journal of the American Society for Information Science and Technology | 2008 | Journal Article | |
| Virtual Reference Service: From Competencies To Assessement | Lankes, R. David, Nicholson, Scott, Radford, Marie L., Silverstein, Joanne, Westbrook, Lynn, Nast, Philip, | NULL | 2008 | Book, Whole | |
| Cordial connections: Evaluating virtual reference from user, non-user, and librarian perspectives using the Critical Incident Technique | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2008 | Conference Proceedings | |
| R U There? How to reach a virtual audience through affordable marketing strategies | Taddeo, Laura, | Interent Reference Services Quarterly | 2008 | Journal Article | |
| Successful approaches to teaching through chat | Devllin, F., L. Currie, J. Stratton | New World Libraries | 2008 | Journal Article | |
| Libraries begin to engage their menacing mobile phone hordes without shhhhh! | Buczynski, James A., | Internet Reference Services Quarterly | 2008 | Journal Article | |
| Digital reference access points: An analysis of usage | Lewis, Kyrstal M., DeGroote, Sandra L., | Reference Services Review | 2008 | Journal Article | |
| Building a Virtual Reference Campus: Librarians as Collaborators in Online Course Development and Learning | Shepley, Susan E., | Journal of Library Administration | 2009 | Journal Article | |
| Key issues surrounding virtual chat reference model: A case study | Wan, Gang (Gary), Clark, Dennis, Fullerton, John, Macmillan, Gail, Reddy, Deva E., Stephens, Jane, Xiao, Daniel, | Reference Services Review | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts | Jones, Sherri, Kayongo, Jessica, Scotfield, John, | Internet Reference Services Quarterly | 2009 | Journal Article | |
| The Mobile Reference Service: A case study of an onsite reference service program at the School of Public Health | Tao, Donghua, McCarthy, Patrick G., Kreiger, Mary M., Webb, Annie B., | Journal of the Medical Library Association | 2009 | Journal Article | |
| What Users Want: Assessing Government Information Preferences to Drive Information Services | Burroughs, Jennie M., | Government Information Quarterly | 2009 | Journal Article | |
| IM is for instant millennials: Developing staffing models and best practices for instant messaging | Hodges, Alex R., Meiman, Meg, | Technical Services Quarterly | 2009 | Journal Article | |
| The Unopened Door: Virtual Reference and the Caribbean Academic Library | Iton, Ingrid, | The Reference Librarian | 2009 | Journal Article | |
| Enhancing Virtual Reference: Techniques and Technologies to Engage Users and Enrich Interaction | Breitbach, William, Demars, J. Michael, | Internet Reference Services Quarterly | 2009 | Journal Article | |
| Libraries demonstrate low adherence to virtual reference service guidelines | Cogo, Elise, | Evidence Based Library and Information Practice | 2009 | Journal Article | |
| Promoting a comprehensive view of library resources in a course management system | Solis, Jacqueline, Hampton, Ellen M., | New Library World | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Virtual Reference Best Pratices: Tailoring Services To Your Library | Kern, M. Kathleen, | 2009 | Book, Whole | ||
| Virtual Reference: Chat with Us! | Lapidus, Mariana, Bond, Irena, | Medical Reference Services Quarterly | 2009 | Journal Article | |
| Assisting online: Creating positive student experiences at the University of Wolverhampton | Haynes, Wendy, | SCONUL Focus | 2009 | Journal Article | |
| Reference Diagnostics for a Virtual World | Huwe, Terence K., | Computers in Libraries | 2009 | Journal Article | |
| Closing a consortium, moving to IM, trying VOIP [Interview with L. Singer] | Hodges, Alex, | 2009 | Book, Section | ||
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| How to be a Person: Tips and Tricks for Virtual Reference | Anderson, Craig, | College and Research Libraries | 2009 | Journal Article | |
| Constructing Who We Are Online: One Word, One Friend at a Time | DeVoe, Kristina M., | The Reference Librarian | 2009 | Journal Article | |
| On Being a Virtual World Librarian: Experiences in Offering Live Reference Services in a Virtual World | Thompson, Samantha, | The Reference Librarian | 2009 | Journal Article | |
| Evolution of electronic resources support: Is virtual reference the answer? | Resnick, Taryn, Clark, Dennis T., | Library Hi Tech | 2009 | Journal Article | |
| Engaging Net Gen Students in Virtual Reference: Reinventing Services to Meet Their Information Behaviors and Communication Preferences | Connaway, Lynn Silipigni, Radford, Marie L., Williams, Jocelyn DeAngelis, | NULL | 2009 | Book, Section | |
| InfoEyes Information Service: A Virtual Reference Service for Print-Impaired Individuals | Rossman, Linda, Durivage, Catherine A., | The Reference Librarian | 2009 | Journal Article | |
| If you build it they may not come: the case of QuestionPoint | Ralph, Lynette, | Electronic Journal of Academic and Special Librarianship | 2009 | Journal Article | |
| Have a question? Text a librarian | Staudacher, D., | Arizona Republic | 2009 | Journal Article | |
| The virtual library liaison: A case study at an online university | Veal, Robin, Bennett, Erika, | Journal of Library Administration | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (2nd Ed.) | Ross,Catherine S., Nilsen,Kirsti, Radford,Marie L., | 2009 | Book, Whole | ||
| Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services | Eakin, Lori, Pomerantz, Jeffrey, | Portal | 2009 | Journal Article | |
| Reference 2.0: The future of shrinking print reference collections seems destined for the Web | Hellyer, Paul, | AALL Spectum | 2009 | Journal Article | |
| The virtual library liaison: A case study at an online university | Veal, Robin, Bennett, Erika, | Journal of Library Administration | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| The Reference Encounter in Virtual Environments | Ross, Catherine Sheldrick, Nilsen, Kirsti, Radford, Marie L., | NULL | 2009 | Book, Section | |
| On Being a Virtual World Librarian: “Hello, can I help?” – Managing Virtual Volunteers | Thompson, Samantha H. | The Reference Librarian | 2009 | Journal Article | |
| Pixilated Problem Patrons: Or, the Trials of Working Virtual Reference and What We’ve Learned from It | Thompson, Samantha H., | The Reference Librarian | 2009 | Journal Article | |
| More than words”: Screencasting as a reference tool””” | Carr, Allison, Ly, Pearl, | Reference Services Review | 2009 | Journal Article | |
| Beyond The Buzz: Planning Librarian Facebook Initiatives Grounded in User Needs | Bietila, David, Bloechl, Chris, Edwards, Elizabeth, | NULL | 2009 | Book, Section | |
| IM is for Instant Millennials: Developing Staffing Models and Best Practices for Instant Messaging | Hodges, Alex R., Meiman, Meg, | Technical Services Quarterly | 2009 | Journal Article | |
| Implementation of an authoritative FAQ database | Wallace, Randy, Sassen, Catherine, Antonelli, Monika, | Texas Library Journal | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Let’s Fix Virtual Reference | Zino, Eric, | Library Journal | 2009 | Journal Article | |
| Microblogging for medical libraries and librarians | DeFebbo, Dana M., Mihlrad, Leigh, Strong, Marcy A., | Journal of Electronic Resources in Medical Libraries | 2009 | Journal Article | |
| The geography of virtual questioning? | Mon, Lorri, Bishop, Bradley W., McClure, Charles R, McGivray, Jessica, Most, Linda, Milas, Theodore Patrick, Snead, John T., | Library Quarterly | 2009 | Journal Article | |
| The virtues of face-to-face and virtual reference | Melrose, Elizabeth, | Library & Information Update | 2009 | Journal Article | |
| University Library Virtual Reference Services: Best Practices and Continuous Improvement | Shaw, Kate, Spink, Amanda, | Australian Academic & Research Libraries | 2009 | Journal Article | |
| Virtual Reference Reflections | Bodner, Stewart, | Journal of Library Administration | 2009 | Journal Article | |
| “I don’t think it’s harder, just that it’s different”: Librarians’ attitudes about instruction in the virtual reference environment | Gronemyer, Kate, Deitering, Anne-Marie | Reference Services Review | 2009 | Journal Article | |
| Virtual reference service in the Muslim world: Opportunities and challenges | Abu Baker, Ahmad Bakeri, | Library Philosophy & Practice | 2009 | Journal Article | |
| AskColorado…get answers day…or night | Johnson,Kris, | Colorado Municipalities | 2009 | Journal Article | |
| A History of the Developments in Virtual Reference Services at the College of Charleston Library | Profit, Steven K., | Internet Reference Services Quarterly | 2009 | Journal Article | |
| InfoQuest: Using text messaging to answer reference questions | Pope, Kitty, Peters, Tom, Bell, Lori, | Library Hi Tech News | 2009 | Journal Article | |
| Measuring Quality in Chat Reference Consortia: A Comparative Analysis Of Reponses to Users’ Queries | Meert, Deborah L., Given, Lisa M., | College & Research Libraries | 2009 | Journal Article | |
| Customizing Virtual Reference Tools for a Perfect Fit | Gregory, Gwen M., | Information Today | 2009 | Journal Article | |
| Selecting IM aggregator for a virtual reference service at UT Southwestern Medical Center Library | Jayaraman, Shobana, | Journal of Hospital Librarianship | 2009 | Journal Article | |
| Social media helps out the help desk | Grensing-Pophal, Lin, | EContent | 2009 | Journal Article | |
| Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries | Meert, Deborah L., Given, Lisa M., | College & Research Libraries | 2009 | Journal Article | |
| Jing and yang: Balancing asynchronous and synchronous training | Tagge, Natalie, | Library Hi Tech | 2009 | Journal Article | |
| Choosing the right free IM providers and clients for your library | Izenstark,Amanda K., | Public Services Quarterly | 2009 | Journal Article | |
| Question types in public libraries' digital reference service in Finland: Comparing 1999 and 2006 | Numminen,Piritta, Vakkari,Pertti, | Journal of the American Society for Information Science and Technology | 2009 | Journal Article | |
| Gyanoday Portal: A Virtual Reference Point for Management Knowledge Repository | Ganguly, Shantanu, | DESIDOC Journal of Library & Information Technology | 2009 | Journal Article | |
| Let me show you how it’s done! Desktop sharing for distance learning from the D. Samuel Gottesman Library | Glassman, Nancy R., Habousha, Racheline G., Minuti, Aurelia, Schwartz, Rachel, Sorensen, Karen, | Medical Reference Services Quarterly | 2009 | Journal Article | |
| ARL statistics 2006-2007 | Kyrillidou,Martha, Bland,Les, | NULL | 2009 | Web Page | |
| 265010JoynerRef: Text Message Reference Service @ ECU | Sanders, Mark, | North Carolina Libraries | 2009 | Journal Article | |
| “Ask a Librarian” Pages as Reference Gateways to Academic Libraries | Strothmann, Molly, McCain, Cherly, Scrivener, Laurie | The Reference Librarian | 2009 | Journal Article | |
| Digital reference libraries in China: Progress and prospects | Yao, Leye, Zhao, Ping, | The Electronic Journal | 2009 | Journal Article | |
| Native language and the real-time virtual reference interview | Mahemdra, Sundeep, | 2009 | Journal Article | ||
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Local mobile efforts abound | Coombs, Karen, | Library Journal | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment | Murphy, Sarah Anne, | College & Research Libraries | 2009 | Journal Article | |
| Embedding an IM widget in research databases: Helping users at their point-of-need | Sekyere, Kawabena, | E-JASL: The Electronic Journal of Academic and Special Librarianship | 2009 | Journal Article | |
| Question Types in Public Libraries’ Digital Reference Service in Finland: Comparing 1999 and 2006 | Nummien, Piritta, Vakkari, Pertti, | Journal of the American Society For Information Science And Technology | 2009 | Journal Article | |
| Question Types in Public Libraries’ Digital Reference Service in Finland: Comparing 1999 and 2006 | Numminen, Piritta, Vakkari, Pertti, | Journal of the American Society for Information Science and Technology | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| A phone of one’s own: Texting at the Bryant University reference desk | Kohl, Laura, Keating, Maura, | College & Research Libraries News | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Diktuon: Virtual Reference | Keck, Andrew, | Theological Librarianship | 2009 | Journal Article | |
| Learning to provide 3D virtual reference: A library science assignment | Johnson, Megan, Purpur, Geraldine, Abbott, Lisa T., | Journal of Library & Information Services in Distance Learning | 2009 | Journal Article | |
| Using Web 2.0 applications as information awareness tools for science and engineering faculty and students in academic institutions | Bhatt, Jay, Chandra, Smita, Denick, Dana, | NULL | 2009 | Book, Section | |
| Making Chat Widgets Work for Online Reference | Bedwell, Linda, | Online | 2009 | Journal Article | |
| Implementing instant messaging in four university libraries | Clements, Charlotte, | Library Hi Tech | 2009 | Journal Article | |
| Chat reference: Training and competencies for librarians | Ghasri,Atefeh Noorizadeh, Dehghani,Mozhdeh, | Library Philosophy & Practice | 2009 | Journal Article | |
| The Internet Public Library as Service-Based Experiential Learning | Agosto, Denise E., Abels, Eileen G., Mon, Lorri, Harris, Lydia Eato, | NULL | 2009 | Book, Section | |
| On the Boundaries of Reference Services: Questioning and Library 2.0 | Mon, Lorri, Randeree, Ebrahim, | Journal of Education for Library and Information Science | 2009 | Journal Article | |
| Core competencies for electronic resource access services | Resnick, Taryn, | Journal of Electronic Resources in Medical Libraries | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Effective Training for Chat Reference Personal: An Exploratory Study | Luo, Lili, | Library & Information Science Research | 2009 | Journal Article | |
| Does it really matter? Using virtual office hours to enhance student-faculty interaction | Li, Lei, Pitts, Jennifer, | Journal of Information Systems Education | 2009 | Journal Article | |
| The impact of virtual reality technology on library and information activities and process. [Transliterated title not available] | Dourdi, Fariborz, Farhoodi, Fa’ezeh, | Faslname-Ye Ketab/Library and Information Studies | 2009 | Journal Article | |
| Thriving on theory: A new model for synchronous reference encounters | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2009 | Conference Proceedings | |
| Desk Bound No More: Reference Services at a New Research University Library | Davidson, Sara, Mikkelsen, Susan, | The Reference Librarian | 2009 | Journal Article | |
| SMS library reference service options | Stahr, Beth, | Library Hi Tech News | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| The chat reference interview: Seeking evidence based on RUSA's guidelines | VanDuinkerken,Wyoma, Stephens,Jane, MacDonald,Karen I., | New World Library | 2009 | Journal Article | |
| The Past, Present, and Possibilities of Commons in the Academic Library | Steiner, Heidi M., Holley, Robert P., | The Reference Librarian | 2009 | Journal Article | |
| Using Meebo’s embedded IM for academic reference services: A case study | Breitbach, William, Mallard, Mallard, Sage, Robert, | Reference Services Review | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Chat Reference: Training and Competencies for Librarians | Ghasri, Atefeh Noorizadeh, Dehghani, Mozhdeh, | Library Philosophy and Practice | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the Warner Model” of reference question classification to streamline research services””” | Meserve, Harry C., Belanger, Sandra E., Bowlby, Joan, Rosenblum, Lisa, | Reference & User Services Quarterly | 2009 | Journal Article | |
| The Geography of Virtual Questioning | Mon,Lorri, Bishop,Bradley, Wade, McClure,Charles R., McGilvray,Jessica, Most,Linda, Milas,Theodore Patrick, Snead,John T., | The Library Quarterly | 2009 | Journal Article | |
| Doing Virtual Reference Along With Everything Else | Garlish, Besty Harper, | Computers in Libraries | 2009 | Journal Article | |
| IM’ing overload: Libraryh3lp to the rescue | Theiss-White, Danielle, Dale, Jenny, Fritch, Melia Erin, Bonella, Laura, Coleman, Jason, | Library Hi Tech News | 2009 | Journal Article | |
| Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services | Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., | Reference & Users Services Quarterly | 2009 | Journal Article | |
| Virtual delivery of electronic resources and services to off-campus users: A multifaceted approach | Bower, Shirley L., Mee, Susan A., | Journal of Library Administration | 2010 | Journal Article | |
| Quality of online chat reference answers differ between local and consortium library staff: Providing consortium staff with more local information can mitigate these differences | Newton Miller, Laura , | Evidence Based Library & Information Practice | 2010 | Journal Article | |
| Determining the effectiveness of digital reference services in Malaysian academic libraries | Dollah, Kadir Wan Wan Ab., Singh, Diljit, | Reference Librarian | 2010 | Journal Article | |
| Desk to the desktop – – digital reference service leveraging educational assistance in distance learning: Implications for Jamaica | Nicholas, Pauline, | Journal of Library & Information Services in Distance Learning | 2010 | Journal Article | |
| Collaborative marketing for virtual reference: The My Info Quest experience | Avery, Beth Fuseler, Docherty, Karen J., Lindbloom, Mary-Carol, | The Reference Librarian | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| New Route to an Old Resource: Faciliating Access to Library Research Guide for the Self-serve Generation | Alexander, Stephanie, Greke, Jennifer, Lage, Kathryn, | 2010 | Book, Section | ||
| Barriers and challenges to teaching reference in today’s electronic information environment | Agosto, Denise E., Rozaklis, Lily, Macdonald, Craig, Abels, Eileen G., | Journal of Education for Library & Information Science | 2010 | Journal Article | |
| Virtual reference service quality: Critical components for adults and the net-generation | Connaway, Lynn Silipigni, Radford, Marie L., | Libri | 2010 | Journal Article | |
| Adherence to RUSA’s guidelines for virtual reference services is below expected in academic libraries | Hughes, Annie M., | Evidence Based Library & Information Practice | 2010 | Journal Article | |
| To script or not to script: Or, the challenge of being both efficient and personal when interacting with virtual reference patrons | Thompson, Samantha, | Reference Librarian | 2010 | Journal Article | |
| Text message reference service: Five years later | Stahr, Beth, | The Reference Librarian | 2010 | Journal Article | |
| A Mobile Future for Academic Libraries | Lippincott, Joan K., | Reference Services Review | 2010 | Journal Article | |
| Meeting User’s Need through New Reference Service Models | Cassell, Kay Ann, | NULL | 2010 | Book, Section | |
| Moving from the consortium to the reference desk keeping chat and improving reference at the MSU Libraries | Powers, Amanda Clay, Nolen,David, Zhang, Li, Xu, Yue, Peyton, Gail, | Internet Reference Services Quarterly | 2010 | Journal Article | |
| Text messaging the reference desk: Using Upside Wireless’ SMS-to-email to extend reference service | Weimer, Keith, | The Reference Librarian | 2010 | Journal Article | |
| SMS reference: Myths, markers, and modalities | Pearce, Alexa, Collard, Scott, Whatley, Kara, | Reference Services Review | 2010 | Journal Article | |
| Ask it locally, get answers globally: 24/7 reference and the QuestionPoint community | McGlamery, Susan | Refer | 2010 | Journal Article | |
| Using mobile devices for research: smartphones, databases, and libraries | Murphy, Joe, | Online | 2010 | Journal Article | |
| Apples and Oranges: Creating Hybrid Virtual Reference Service with Proprietary Chat Reference Software and Free Instant Messaging Services | Evans, Lorrie, McHale, Nina, Sobel, Karen, | NULL | 2010 | Book, Section | |
| Communicating with faculty, staff, and students using library blogs: Results from a survey of academic health sciences libraries | Chatfield, Amy J., Ratajeski, Meissa A., Wang, John, Bardyn, Tania p., | Internet Reference Services Quarterly | 2010 | Journal Article | |
| Taking the library to the user | Balas, Janet L., | Computers in Libraries | 2010 | Journal Article | |
| I wouldn’t normally ask this…: Or, sensitive questions and why people seem more willing to ask them at a virtual reference desk | Thompson, Samantha, | The Reference Librarian | 2010 | Journal Article | |
| Livening virtual reference with screencasting and screen sharing | Steiner, Heidi M., | Library Hi Tech News | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| The development of the Virtual Notebook, a wiki-based ready reference technology | Bejune, Matthew M., Morris, Sara E., | Reference & User Services Quarterly | 2010 | Journal Article | |
| My so-called second life | Harmeyer, Dave | Reference Librarian | 2010 | Journal Article | |
| Text 4 answers: A collaborative service model | Luo, Lili, Bell, Lori | Reference Services Review | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| California’s AskNow Law Librarian Service | Stahlberg, Ralph, Pinard, Mary, | NULL | 2010 | Book, Section | |
| Library services for Great Plains IDEA Consortial Students | Adams, Kate E., Cassner, Mary, | Journal of Library Administration | 2010 | Journal Article | |
| Improving the virtual reference experience: How closely do academic libraries adhere the RUSA guidelines? | Platt, Jessica, Benson, Pete, | Journal of Library & Information Services in Distance Learning | 2010 | Journal Article | |
| Reference service delivery system in West Africa: Limitations and prospects as seen from Kenneth Dike Library, University of Ibadan, Nigeria | Ola, Christopher Olumuyiwa, | Internet Reference Services Quarterly | 2010 | Journal Article | |
| Integrating information literacy into Blackboard: Librarian-faculty collaboration for successful student learning | Xiao, Judy, | Library Management | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| Guidelines for implementing and maintaining virtual reference services | Rusa Guidelines, | Reference & User Services Quarterly | 2010 | Journal Article | |
| Onsite reference: The only way to deliver user-centered services? | Ping, Situ, | Journal of East Asian Libraries | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| Expanding Service and Enhancing Learning: Preliminary Report an a Novel Virtual Reference Collaboration | Wright, Andrea, Tu, Feili, | 2010 | Book, Section | ||
| Grassroots virtual reference collaboration: The Ohio/Oregon model | Tucker-Raymond, Caleb, Bozzer, Donald, Leszcz, Brian, | NULL | 2010 | Web Page | |
| Ready Reference Collections: A History | Singer, Carol A., | Reference & Users Quarterly | 2010 | Journal Article | |
| Learning from chatting: How our virtual reference questions are giving us answers | Rourke, Lorna, Lupien, Pascal, | Evidence Based Library and Information Practice | 2010 | Journal Article | |
| Reviving the reference interview: From desk to chat to phone | Harmeyer, Dave, | Reference Librarian | 2010 | Journal Article | |
| Reference Renaissance: Current and Future Trends | Radford, Marie L., Lankes, R. David, | 2010 | Book, Whole | ||
| Best Practices in Chat Reference Used by Florida’s Ask a Librarian Virtual Reference Librarians | Ward, Joyce, Barbier, Patricia, | The Reference Librarian | 2010 | Journal Article | |
| Coding into the great unknown: Analyzing instant messaging session transcripts to identify user behaviors and measure quality of service | Maximiek, Sarah, Rushton, Erin, Brown, Elizabeth, | College & Research Libraries | 2010 | Journal Article | |
| Helping students become literate in a digital, networking-based society: A literature review and discussion | González Fernandez-Villavicencio, Nieves, | International Information & Library Review | 2010 | Journal Article | |
| You Virtually Can’t Miss Us: Harnessing Virtual Tools to Enhance the Quality of Our Reference Services | Ng, Judy, Shin, Ivry Lee Huey, Chuan, Yit Chin, | NULL | 2010 | Book, Section | |
| Even an ocean away: Developing Skype-based reference for students studying abroad | Cohen, Sarah Faye, Burkhardt, Andy, | Reference Services Review | 2010 | Journal Article | |
| Using microblogging tools for library services | Hricko, Mary, | Journal of Library Administration | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Chat reference and location-based questions: A multi-method evaluation of a statewide chat reference consortium | Bishop, Bradley Wade, | Doctor of Philosophy Doctoral dissertation, Florida State University, Tallahassee | 2010 | Journal Article | |
| Management models and considerations for virtual reference | Murphy, Joe, | Science & Technology Libraries | 2010 | Journal Article | |
| From a distance: Robust reference service via instant messaging | Meulemansa, Yvonne Nalani , Carr, Allison, Ly, Pearl, | Journal of Library & Information Services in Distance Learning | 2010 | Journal Article | |
| Reference in the age of Wikipedia, or Not | Lewis, David W., | 2010 | Book, Section | ||
| Save the Time of The Avatar: Canadian Academic Libraries Using Chat Reference in Multi-User Virtual Environments | Buckland, Amy, Godfrey, Krista, | The Reference Librarian | 2010 | Journal Article | |
| Less words, more action: Using on-the-fly videos and screenshots in your library’s IM/chat and email reference transactions | Sekyere, Kwabena, | Community & Junior College Libraries | 2010 | Journal Article | |
| Opening and closing rituals of the virtual reference service of the Internet Public Library | Park, Jung-ran, Li, Guisu, Burger, Amy, | Journal of Documentation | 2010 | Journal Article | |
| The digital information seeker: Report of findings from selected OCLC, RIN and JISC user behavior projects | Connaway, Lynn Silipigni, Dickey, Timothy J., | NULL | 2010 | Report | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Google 2.0: Benefits and Burdens | Bivens-Tatum, Wayne, | 2010 | Book, Section | ||
| The role of information in the provision of virtual reference services at the equiry desk | Beck, Daniel, | Journal of Information Literacy | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| Handheld techologies for reference librarianship | Miller, William, | Reference Librarian | 2010 | Journal Article | |
| Library questions? Ask us! Embarking on virtual reference at Anglia Ruskin University | McMaster, Carol, Wells, Judith, Cefai, Jenny, Smith, Matthew, | SCONUL Focus | 2010 | Journal Article | |
| A blueprint for building online reference knowledge bases | Bosancic, Boris, | Reference & User Services Quarterly | 2010 | Journal Article | |
| Theory Meets Practice: Educators and Directors Talk | Lankes, R. David, Stoffle, Carla, J., LaRue, James, Radford, Marie L., | 2010 | Book, Section | ||
| E-resource helpdesk into virtual reference: Identifying core competencies | Resnick, Taryn, Ugaz, Ana, Burford, Nancy, | Reference Services Review | 2010 | Journal Article | |
| Gone mobile? | Thomas, Lisa Carlucci, | Library Journal | 2010 | Journal Article | |
| Mobile technology and libraries | Griffey, Jason, | NULL | 2010 | Book, Whole | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| Stayin’ Alive in the Google Age: Adding Custom Search Engines for Better Internet Results | Murray, Lilia, | NULL | 2010 | Book, Section | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Text message reference at NYU Libraries | Pearce, Alexa, | Reference Librarian | 2010 | Journal Article | |
| Application of reference guidelines for assessing the quality of the Internet Public Library’s virtual reference services | Burger, Amy, Park, Jung-ran, Li, Guisu, | Internet Reference Service Quarterly | 2010 | Journal Article | |
| Digital natives meet digital libraries: Discovering their behaviors and preferences for information seeking | Radford, Marie L., Connaway, Lynn Silipigni, | NULL | 2010 | Conference Proceedings | |
| Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference | Radford, Marie L., Connway, Lynn Silipigni, | 2010 | Book, Section | ||
| A content analysis of chat transcripts in the Georgetown Law Library | Morais, Yasmin, Sampson, Sara, | Legal Reference Services Quarterly | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, Judith S., | The Reference Librarian | 2010 | Journal Article | |
| Digital Library Education Lab | Lin, Xia, Abels, Eileen, | Journal of Education for Library and Imformation Science | 2010 | Journal Article | |
| Instructional strategies for digital reference: Methods to facilitate student learning | Oakleaf, Megan, VanScoy, Amy, | Reference & User Services Quarterly | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| SMS text reference comes of age: The My Info Quest collaborative | Jensen, Bruce, | Reference Librarian | 2010 | Journal Article | |
| Balance of Power and Negotiation of Meaning in Virtual Reference Learning Environments | Kickham-Samy, Mary, | NULL | 2010 | Book, Section | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| An international comparison of virtual reference services | Olszewski, Lawrence, Rumbaugh, Paula, | Reference & User Services Quarterly | 2010 | Journal Article | |
| Virtual reference: No budget? No time? No problem! | Cheney, Mari, | AALL Spectrum | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Aguilar, Paulita, Keating, Kathleen, Swanback, Sue, | Reference Librarian | 2010 | Journal Article | |
| Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009 | Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence, | Library Review | 2010 | Journal Article | |
| Ask a Librarian Annual Reports | NULL | NULL | 2010 | Web Page | |
| Will they come? Get out the word about going mobile | Keating, Maura, | The Reference Librarian | 2010 | Journal Article | |
| Click it, no more tick it: Online reference statistics | Agyilar, P. P., Keating, K. K., Swanback, S. S., | Reference Librarian | 2010 | Journal Article | |
| Giving Users Options for Chat Referance: Effects of QuestionPoint’s Instant Message Widget on Chat Traffic | Cole, Virginia, | 2010 | Book, Section | ||
| The big app | Braun, Linda W., | School Library Journal | 2010 | Journal Article | |
| Reference is my classroom: Setting instructional goals for academic library reference services | Avery, Susan, Ward, David, | Internet Reference Services Quarterly | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| Making reference service count: Collecting and using reference service statistics to make a difference | Garrison, J. S., | Reference Librarian | 2010 | Journal Article | |
| Answering the right question: The virtual reference interview | Kinney, Bo | Alki | 2010 | Journal Article | |
| Internet public library milestones | Hane, Paula J., | Information Today | 2011 | Journal Article | |
| A systematic review of research on live chat service | Matteson, Miriam L., Salamon, Jennifer, Brewster, Lindy, | Reference & Users Services Quarterly | 2011 | Journal Article | |
| Populating a knowledge base with local knowledge for Florida’s Ask a Librarian reference consortium | Bishop, Bradley Wade, Sachs-Silveira, Diana, Avet, Traci, | The Reference Librarian | 2011 | Journal Article | |
| Location-based questions and local knowledge | Bishop, Bradley Wade, | Journal of the American Society for Information Science & Technology | 2011 | Journal Article | |
| Virtual reference service in academic libraries in West Africa | Sekyere, Kwabena | Journal of Library & Information Services in Distance Learning | 2011 | Journal article | |
| Should chat reference be staffed by librarians? An assessment of chat reference at an academic library using LibStats | Bravender, Patricia, Lyon, Colleen, Molaro, Anthony, | Internet Reference Services Quarterly | 2011 | Journal Article | |
| The evolution of the reference librarian | Johnson, Wendell G., | Community & Junior College Libraries | 2011 | Journal Article | |
| Virtual reference service in United States school of law libraries: Its challenges and the way forward | Ademodi, Olugbenga, | World Libraries | 2011 | Journal, Electronic | |
| Using the iPad for reference services: Librarians go mobile | Lotts, Megan, Graves, Stephanie, | College & Research Libraries News | 2011 | Journal Article | |
| SMS reference | Brannon, Sian, | The Reference Librarian | 2011 | Journal Article | |
| The role of virtual reference in library web site design: A qualitative source for usage data | powers, Amanda Clay, Shedd, Julie, Hill, Clay, | Journal of Web Librarianship | 2011 | Journal Article | |
| Reference as outreach: Meeting users where they are | Aguilar, Paulita, Keating, Kathleen, Schadl, Suzanne, Reenen, Johann Van, | Journal of Library Administration | 2011 | Journal Article | |
| Revamping reference | Schmidt, Aaron, | Library Journal | 2011 | Journal Article | |
| Virtual question changes: Reference in evolving environments | Arendt, Julie, Graves, Stephanie J., | Reference Services Review | 2011 | Journal Article | |
| The role of virtual reference in library web site design: A qualitative source for usage data | powers, Amanda Clay, Shedd, Julie, Hill, Clay, | Journal of Web Librarianship | 2011 | Journal Article | |
| Becoming mobile: Reference in the ubiquitous library | Barnhart, Fred D., Pierce, Jeannette E., | Journal of Library Administration | 2011 | Journal Article | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| Demystifying virtual reference | Hicky, Daniel, | NULL | 2011 | Book, Section | |
| Bridging physical and virtual reference with virtual research consultations | Steiner, Heidi, | Reference Services Review | 2011 | Journal Article | |
| Progressive LGBTQ reference: Coming out in the 21st century | Mehra, Bharat, & Braquet, Donna, | Reference Services Review | 2011 | Journal Article | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| A survey and empirical study of virtual reference service in academic libraries | Mu, Xiangming, Dimitroff, Alexandra, Jordan, Jeanette, Burclaff, Natalie | Journal of Academic Librarianship | 2011 | Journal Article | |
| The role of synchronous virtual reference in teaching and learning: A grounded theory analysis of instant messaging transcripts | Passonneau, Sarah, Coffey, Dan, | College & Research Libraries | 2011 | Journal Article | |
| LibAnswers | Evans, Gwen, | The Charleston Advisor | 2011 | Journal Article | |
| Librarians in Second Life and future virtual worlds | Hudson, Alexia, | NULL | 2011 | Book, Section | |
| Library services without a library: Post-earthquake use of virtual reference at University of Canterbury | Roberts, S. F., Fitchett, D. J., Paterson, M. E., | University of Canterbury. Library | 2011 | Journal Article | |
| Transforming the interent public library into the ipl2 virtual learning laboratory | Abels, Eillen G., | Reference Librarian | 2011 | Journal Article | |
| MLibrary: Concepts for redefining reference | Alexander, Laurie, Blumenthal, Jane, Downing, Karen, MacAdam, Barbara, Rana, Gurpreet K., Reiman-Sendi, Karen, Scholtz, Nicole, Sutch, Laurie A., | Journal of Library Administration | 2011 | Journal Article | |
| Death of reference or birth of new marketing age? | Henry, Jo, | Public Services Quarterly | 2011 | Journal Article | |
| Transforming the interent public library into the ipl2 virtual learning laboratory | Abels, Eillen G., | Reference Librarian | 2011 | Journal Article | |
| Online reference takes off | Brown, Peter, | Public Library Journal | 2011 | Journal Article | |
| Reconfiguring reference services for mobile devicies | Hahn, Jim, | NULL | 2011 | Book, Section | |
| Situated questions and answers: Responding to library users with QR codes | Hicks, Alison, Sinkinson, Caroline, | Reference & User Services Quarterly | 2011 | Journal Article | |
| OCLC releases new membership research report: Seeking Synchronicity: Revelations and Recommendations for Virtual Reference | OCLC, | NULL | 2011 | Report | |
| Virtual reference service in academic libraries in West Africa | Sekyere, Kwabena, | Journal of Library & Information Services in Distance Learning | 2011 | Journal Article | |
| Embedded reference to embedded librarianship: 6 years at the University of Calgary | Clyde, Jerremie, Lee, Jennifer, | Journal of Library Administration | 2011 | Journal Article | |
| If it is too inconvenient I’m not going after it:” Convenience as a critical factor in information-seeking behaviors””” | Connaway, Lynn Silipigni, Dickey, Timothy J., Radford, Marie L., | Library & Information Science Research | 2011 | Journal Article | |
| Virtual reference service in academic libraries in West Africa | Sekyere, Kwabena, | Journal of Library & Information Services in Distance Learning | 2011 | Journal Article | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| Identifying reusable resources in digital reference responses | Pomerantz, Jeffery, | Reference & User Services Quarterly | 2011 | Journal Article | |
| The Internet Public Library (IPL): An exploratory case study on user perceptions | Maceli, Monica, Wiedenbeck, Susan, Abels, Eileen, | Information Technology and Libraries | 2011 | Journal Article | |
| Seeking synchronicity: Revelations and recommendations for virtual reference | Connaway, Lynn Silipigni, Radford, Marie L., | NULL | 2011 | Report | |
| From print to e-reference | Tyckoson, David A., | NULL | 2011 | Book, Section | |
| Best free reference websites: Thirteenth annual list | Boykin, Amy W., Cunningham, Kay, Danowitz, Erica, Lee, Matt, Lehmann, Sarah, Nail, Clark, Scanlon, Donna, Seale, Colleen, Shuyler, Kristen, Sonsteby, Alec, | Reference & User Services Quarterly | 2011 | Journal Article | |
| What’s next? Tracking tech trends | Stephens, Michael, | NULL | 2011 | Book, Section | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| Paradigm shift in reference services at the Oberlin College library: A case study | Mitchell, Megan S., Comer, Cynthia H., Starkey, Jennifer M., Francis, Eboni A., | Journal of Library Administration | 2011 | Journal Article | |
| On virtual face-work: An ethnography of communication approach to a live chat reference interaction | Radford, Marie L., Radford, Gary P., Connaway, Lynn Silipigni, DeAngelis, Jocelyn A., | The Library Quarterly | 2011 | Journal Article | |
| Establishing a virtual reference service | Lihitkar, Shalini R., | DESIDOC Journal of Library & Information Technology | 2011 | Journal Article | |
| Reference reborn: Breathing new life into public services librarianship | Zabel, Diane (Ed.), | NULL | 2011 | Book, Whole | |
| Ipl2 Institute on the future of reference and its impact on LIS education | Mon, Lorri, | Reference Librarian | 2011 | Journal Article | |
| Users of virtual reference are more satisfied with the service they receive than the providers of that service think they are | Howe, Carol D., | Evidence Based Library And Information Practice | 2011 | Journal Article | |
| Web 2.0 and libraries: Facts or myth | Aqil, Mohammad, Ahmad, Parvez, & Siddique, Mohammad Asad, | Journal of Library & Information Technology | 2011 | Journal Article | |
| Launching a text a librarian service: Cornell’s preliminary experiences | Cole, Virginia, Krkoska, Baseema B., | Reference Librarian | 2011 | Journal Article | |
| Farewell to the reference librarian | Kennedy, Scott, | Journal of Library Administration | 2011 | Journal Article | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| Providing mobile librarian service to a college of nursing to increase interactions and transactions: One Wayne State University, science and technology librarian’s experience | Wilmes, Nancy A., | Science & Technology Libraries | 2011 | Journal Article | |
| Why collaborate? | Tucker-Raymond, Caleb, | OLA Quarterly | 2011 | Journal Article | |
| Quora.com: Another place for users to ask questions | Ovadia, Steven, | Behavioral & Social Sciences Librarian | 2011 | Journal Article | |
| Creating a digital reference agenda for academic libraries in Jamacia: An exploratory case study | Nicholas, Pauline, | Libri: International Joural of Libraries & Information Services | 2011 | Journal Article | |
| Are We Getting Warmer?” Query clarification in live chat virtual reference””” | Radford, Marie L., Connaway, Lynn Silipigni, Confer, Patrick A., Sabolcsi-Boros, Susanna, Kwon, Hannah, | Reference & User Services Quarterly | 2011 | Journal Article | |
| Chat reference training after one decade: The results of a national survey of academic libraries | Devine, Christopher, Bounds Paladino, Emily , & Davis, John A, | Journal of Academic Librarianship | 2011 | Journal Article | |
| Left to their own devices: The future of reference services on personal, portable information, communication, and entertainment devices | Peters, Thomas A., | The Reference Librarian | 2011 | Journal Article | |
| Burning the midnight oil: Librarians, students, and late-night chat reference at the University of Notre Dame | Kayongo, Jessica, Van Jacob, Elizabeth, | Internet Reference Services Quarterly | 2011 | Journal Article | |
| The role of public libraries in community building | Scott, Rachel, | Public Library Quarterly | 2011 | Journal Article | |
| Comparing Google to a digital reference service for answering factual and topical requests by keyword and question queries | Vakkari, Pertti, | Online Information Review | 2011 | Journal Article | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| All together now! Integrating virtual reference in the academic library | Duncan, Vicky, Gerrard, Angie, | Reference & User Services Quarterly | 2011 | Journal Article | |
| Virtual reference/query log pairs: A window onto user need | Collard, Scott, Whatley, Kara, | Reference Service Review | 2011 | Journal Article | |
| The web beyond Google: Innovative search tools and their implications for reference services | Spencer, Brett, Dodd, Lauren B., Friedman, William C., Xu, Qiong, | Internet Reference Services Quarterly | 2011 | Journal Article | |
| How to build a desk statistics in less than an hour using forms in Google docs | Carter, Sunshine, Ambrosi, Thomas, | Computers In Libraries | 2011 | Journal, Electronic | |
| ChaCha: A new tool for today’s libraries or just the latest toy? | Tynan, Megan, | Music Reference Services Quarterly | 2011 | Journal Article | |
| A model of the reference and information service process: An educators’ perspective | Agosto, Denise E., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G., | Reference & User Services Quarterly | 2011 | Journal Article | |
| A typology of collaborative communication in a digital reference environment | Rozaklis, Lily, MacDonald, Craig M., | Reference Librarian | 2011 | Journal Article | |
| Quality control: A necessary good for improving service | Logan, Firouzeh F., Lewis, Krystal, | Reference Librarian | 2011 | Journal Article | |
| IMLS issues grant for further collaborative of virtual reference services | D-Lib Magazine | 2011 | Journal Article | ||
| Chattin’ ’bout my generation: Comparing virtual use of millennials to older adults | Radford, Marie L., Connaway, Lynn S., | NULL | 2012 | Book, Section | |
| Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference | Radford, Marie L., Connaway, Lynn Silipigni, | Library & Information Science Research | 2012 | Journal Article | |
| Best free reference websites | Swenson Danowitz, Erica , Scanlon, Donna, Baugh, Georgia, Gaspar, Deborah, Lehmann, Sarah, Meszaros, Rosemary, Miller, Clare, Nail, Clark, Rosener, Ashley, Schwartz, Jennifer, Seale, Colleen, Sojdehei, Virginia, Wilson, Janice, | Reference & Users Services Quarterly | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| The reference ref: How to referee the assessment process for virtual reference services | Biglin, Karen, Docherty, Karen, | NULL | 2012 | Book, Section | |
| Virtual reference services: Defining the criteria and indicators to evaluate them | Pinto, Maria, Manso, Ramon A., | Electronic Library | 2012 | Journal Article | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions | Koshik, Irene , Okazawa, Hiromi | Journal of the American Society for Information Science and Technology | 2012 | Journal Article | |
| The information needs of virtual users: A study of Second Life libraries | Chow, Anthony S., Baity, C. Chase, Zamarripa, Marilyn, Chappell, Pam, Rachlin, David, Vinson, Curtis, | Library Quarterly | 2012 | Journal Article | |
| Anonymity versus perceived patron identity in virtual reference transcripts | Gabarek Roper, Kristin, Sobel, Karen, | Public Service Quarterly | 2012 | Journal Article | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Leveraging OpenURL click-though statistics to study user behavior | Otto, Justin, Munson, Doris, | NULL | 2012 | Book, Section | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Moving beyong assumptions: The use of virtual reference data in an academic library | Nolen, David S., Powers, Amanda Clay, Zhang, Li, Xu, Yue, Cannady, Rachel E., Li, Judy, | Libraries of the Academy | 2012 | Journal Article | |
| The tutorial dialogue and problem solving in virtual reference | Kickham-Samy, Mary, | NULL | 2012 | Book, Section | |
| Your guide to Meebo options: Virtual reference summer meltdown and fall shakeout | Breitbach, William, | Computers in Libraries | 2012 | Journal Article | |
| Can consortial reference partners answer your local users’ library questions? | Bishop, Bradley W., | Libraries & the Academy | 2012 | Journal Article | |
| The discovery level in software and wetware: Implications for reference and bibliographic service | Wilson, Tony, | Alki | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| LibAnswers: Improving asynchronous service | Campbell, Lisa, | NULL | 2012 | Book, Section | |
| Case study of synchronous virtual reference in an academic library | Arvin, Shelley D, Kaiser, Anthony, | Internet Reference Services Quarterly | 2012 | Journal Article | |
| Fast and furious: Using web conferencing and other tools for virtual reference and instruction | Kilzer, Rebekah, Milliken, Larry, Bhatt, Jay, | NULL | 2012 | Book, Section | |
| Social Q&A and virtual reference-comparing apples and oranges with the help of experts and users | Shah, Chirag, Kitzie, Vanessa, | Journal of the American Society for Information Science & Technology | 2012 | Journal Article | |
| Case study of synchronous virtual reference in an academic library | Arvina, Shelley D., Kaiserb, Anthony, | Internet Reference Services Quarterly | 2012 | Journal Article | |
| Professional avatars: Librarians and educators in virtual worlds | Mon, Lorri M., | Journal of Documentation | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Quality and characteristics of student-led virtual reference service: A two-year study | Zuber, Peter A., | NULL | 2012 | Book, Section | |
| Engaging Library Users in the Age of Texting: Exploring Text Reference Service | Luo, Lili, Weak, Emily, Bell, Lori | 2012 | Web Page | ||
| Superhero competitor | Library Journal | 2012 | Journal Article | ||
| Email reference transactions reveal unique patterns about end-user information seeking behaviour and librarians’ responses in academic and public libraries outside U.S. and Canada | Giovanna, Badia, | Evidence Based Library & Information Practice | 2012 | Journal Article | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions | Koshik, Irene , Okazawa, Hiromi | Journal of the American Society for Information Science and Technology | 2012 | Journal Article | |
| Reference is neither here nor there: A snapshot of SMS reference services | Vecchione, Amy, Ruppel, Margie, | Reference Librarian | 2012 | Journal Article | |
| More questions than answers: Using an observational study to count reference activity | Beatty, Susan, Cloutier, Claudette, | NULL | 2012 | Book, Section | |
| A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions | Koshik, Irene , Okazawa, Hiromi | Journal of the American Society for Information Science and Technology | 2012 | Journal Article | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Information-seeking behavior and reference medium preferences | Chow, Anthony S., Croxton, Rebecca A., | Reference & Users Services Quarterly | 2012 | Journal Article | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Another lane on the information highway? A case study of experimenting with text message reference | Brooks, Marvie, Zubarev, Mark, | Reference Librarian | 2012 | Journal Article | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Researching e-mail reference questions: a review of the literature and implications for practice | Veal, Robin E., | NULL | 2012 | Book, Section | |
| Myths and realities of digital reference services: Perspectives of libraries from developing countries | Bakar, Ahmad Bakeri Abu, | Library Management | 2012 | Journal Article | |
| It’s research made easier!” SMS and chat reference perceptions””” | Ruppel, Margie, Vecchione, Amy, | Reference Services Review | 2012 | Journal Article | |
| Virtual reference: Variations on a theme in academic libraries | Avery, Beth, Brodak, Elizabeth, Fronmueller, Julie, Huling, Nancy, Mascareñas, Paul M., McCaffrey, Erin, Owens, Sylvia, Sobel, Karen, | NULL | 2012 | Book, Section | |
| The discovery level in software and wetware: Implications for reference and bibliographic service | Wilson, Tony, | Alki | 2012 | Journal Article | |
| Reference 2.0 in action: An evaluation of the digital reference services in selected Philippine academic libraries | Ramos, Marian S., Abrigo, Christine M., | Library Hi Tech News | 2012 | Journal Article | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Leading the reference renaissance: Today’s ideas for tomorrow’s cutting-edge services | Radford, Marie L., | NULL | 2012 | Book, Whole | |
| E-service quality as antecedent to e-satisfaction: The moderating effect of culture | Sabiote, Carmen M., Frías, Dolores M., Castañeda, J. Alberto, | Online Information Review | 2012 | Journal Article | |
| Managing a text reference consortium: The My Info Quest experience | Luo, Li, Weak, Emily, | Reference Services Review | 2012 | Journal Article | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Cooperative SMS:The My Info Quest journey | Avery, Beth, Docherty, Karen, White, Shaye, | NULL | 2012 | Book, Section | |
| Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library | Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., | Medical Reference Services Quarterly | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Diktuon: Web-based statistics trackers | Rozear, Hannah, | Theological Librarianship | 2012 | Journal, Electronic | |
| Setting reference free: Reference services for the mobile age | Walsh, Andrew, | NULL | 2012 | Book, Section | |
| Now it’s necessary: Virtual reference services at Washington State University, Pullman | Nicol, Erica Carlson, Crook, Linda, | The Journal of Academic Librarianship | 2012 | Journal Article | |
| New Jersey virtual reference now a glimmer | Kelley, Michael, Schwartz, Meredith, Lee, Michelle, Warburton, Bob, | Library Journal | 2012 | Journal Article | |
| A conversation analytic study and potential problems in communication in library chat reference interactions | Koshik, Irene, Okazawa, Hiromi, | Journal of the American Society for Information Science & Technology | 2012 | Journal Article | |
| A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions | Koshik, Irene , Okazawa, Hiromi | Journal of the American Society for Information Science and Technology | 2012 | Journal Article | |
| Collaborative virtual reference really does work, but it takes a tribe | Johnson, Kris, Farrell, Patrick, Laughlin, Kristen, Mascareñas, Paul, M., Sieving, Amy, | NULL | 2012 | Book, Section | |
| A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions | Koshik, Irene , Okazawa, Hiromi | Journal of the American Society for Information Science and Technology | 2012 | Journal Article | |
| Three things you can do today to get your library ready for the mobile experience | Mairn, Chad, | Reference Librarian | 2012 | Journal Article | |
| Envisioning and creating reference futures | Radford, Marie L., | NULL | 2012 | Book, Section | |
| A conversation analytic study of actual and potential problems in communication in library chat reference interactions | Koshik, Irene, Okazawa, Hiromi, | Journal of the American Society For Information Science and Technology | 2012 | Journal Article | |
| Implementing reference statistics collection software at multiple library service points | Gossett, J., Stephan, E., Marrall, R., | New Library World | 2012 | Journal Article | |
| Using Libstats statistical tracking software to assess library services for strategic planning | Chan, Emily K., Knight, Lorrie A., | NULL | 2012 | Book, Section | |
| Electronic resources expenditure and the decline in reference transaction statistics in academic libraries | Dubnjakovic, Ana, | Journal of Academic Librarianship | 2012 | Journal Article | |
| Web-Scale search and virtual reference service:How summon Is impacting reference question complexity and reference service delivery | Meredith, William, | Internet Reference Services Quarterly | 2013 | Journal Article | |
| The effect of time of day on reference interactions in academic law libraries | Ryan, Marianne, Quidachay-Swan, Seth, | Reference $ User Services Quarterly | 2013 | Journal Article | |
| Delivering and assessing music reference services | Dougan, Kirstin, | The Reference Librarian | 2013 | Journal Article | |
| A comparison of the questions asked between the chat reference service and the e-mail reference service in an academic library | Covarrubias, Viena G., | UNC Chapel Hill Theses | 2013 | Thesis | |
| There is a relationship between resource expenditures and reference transactions in academic libraries | Hughes, Annie M., | Evidence Based Library & Information Practice | 2013 | Journal Article | |
| Implementing Virtual reference Services: A Lita Guide | Thomsett-Scott, Beth C. | 2013 | Book, Whole | ||
| Implementing Virtual reference Services: A Lita Guide | Thomsett-Scott, Beth C. | 2013 | Book, Whole | ||
| Where do we go from here? Information academic library staffing through reference transaction analysis | Bishop, Bradley Wade, Bartlett, Jennifer A., | College & Research Libraries | 2013 | Journal Article | |
| Implementing Virtual reference Services: A Lita Guide | Thomsett-Scott, Beth C. | 2013 | Book, Whole | ||
| Text reference service: Teens’ perception and use | Luo, Lili, Weak, Emily, | Library & Information Science Research | 2013 | Journal Article | |
| Conceptualizing collaboration and community in virtual reference and social question and answer services | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole, | Information Research | 2013 | Conference Proceedings | |
| 18 great technology initiativs for your library | Kroski, Ellyssa, | American Libraries | 2013 | Journal Article | |
| Web-Scale search and virtual reference service:How summon Is impacting reference question complexity and reference service delivery | Meredith, William, | Internet Reference Services Quarterly | 2013 | Journal Article | |
| From exhaustion to exhilaration: Assessing librarian job satisfaction with virtual reference | Hendricks, Arthur &, Buchanan, Sherry, | Library Hi Tech | 2013 | Journal Article | |
| Can it be done? Readers’ advisory in a digital world | Braun, Linda W., | Voice of Youth Advocates | 2013 | Journal Article | |
| Formality in chat reference: Perceptions of 17-to 25- year-old university students | Waugh, Jennifer, | Evidence Based Library & Information Practice | 2013 | Journal Article | |
| Reference back talk: Testing, testing: Virtual reference UX | Francoeur, Stephen, | Library Journal | 2013 | Journal Article | |
| Delivering and assessing music reference services | Dougan, Kirstin, | The Reference Librarian | 2013 | Journal Article | |
| To be discontinued: A virtual reference cautionary tale. | Young, Courtney L. , | Reference Librarian | 2013 | Journal Article | |
| Implementing Virtual reference Services: A Lita Guide | Thomsett-Scott, Beth C. | 2013 | Book, Whole | ||
| Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat IM reference. | Radford, Marie L., & Connaway, Lynn S., | Library & Information Science Research | 2013 | Journal Article | |
| Where do we go from here? Information academic library staffing through reference transaction analysis | Bishop, Bradley Wade, Bartlett, Jennifer A., | College & Research Libraries | 2013 | Journal Article | |
| Adding value at the desk: How technology and user expectations are changing reference work. | Solorzano, Ronald M., | Reference Librarian | 2013 | Journal Article | |
| Implementing Virtual reference Services: A Lita Guide | Thomsett-Scott, Beth C. | 2013 | Book, Whole | ||
| Conceptualizing collaboration and community in virtual reference and social question and answer services | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole, | Information Research | 2013 | Conference Proceedings | |
| Location, Location, Location: The impact of IM widget placement | Gaybill, Jolie Ogg, Bicknell-Holmes, Tracy, | College & Undergraduate Libraries | 2013 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| Building a Virtual Reference Shelf. | Wallis, Lauren | Serials Librarian | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| Typology of Ambiguity on Representation of Information Needs. | Yang-Woo, Kim | Reference & User Services Quarterly | 2014 | Journal Article | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| Typology of Ambiguity on Representation of Information Needs. | Yang-Woo, Kim | Reference & User Services Quarterly | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| Typology of Ambiguity on Representation of Information Needs. | Yang-Woo, Kim | Reference & User Services Quarterly | 2014 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. | Vardeman, Kimberly K., Barba, Ian | Internet Reference and Services Quarterly | 2014 | Journal, Electronic | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| So Text Me–Maybe | Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle | Reference & User Services Quarterly | 2014 | Journal Article | |
| Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. | Vardeman, Kimberly K., Barba, Ian | Internet Reference and Services Quarterly | 2014 | Journal, Electronic | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| Building a Virtual Reference Shelf. | Wallis, Lauren | Serials Librarian | 2014 | Journal Article | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| Building a Virtual Reference Shelf. | Wallis, Lauren | Serials Librarian | 2014 | Journal Article | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. | Vardeman, Kimberly K., Barba, Ian | Internet Reference and Services Quarterly | 2014 | Journal, Electronic | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| So Text Me–Maybe | Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle | Reference & User Services Quarterly | 2014 | Journal Article | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| Typology of Ambiguity on Representation of Information Needs. | Yang-Woo, Kim | Reference & User Services Quarterly | 2014 | Journal Article | |
| So Text Me–Maybe | Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle | Reference & User Services Quarterly | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Building a Virtual Reference Shelf. | Wallis, Lauren | Serials Librarian | 2014 | Journal Article | |
| Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. | Vardeman, Kimberly K., Barba, Ian | Internet Reference and Services Quarterly | 2014 | Journal, Electronic | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| Proactive chat reference: Getting in the users’ space | Zhang, Jie, Mayer, Nevin, | College & Research Libraries News | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. | Vardeman, Kimberly K., Barba, Ian | Internet Reference and Services Quarterly | 2014 | Journal, Electronic | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| Building a Virtual Reference Shelf. | Wallis, Lauren | Serials Librarian | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| Building a Virtual Reference Shelf. | Wallis, Lauren | Serials Librarian | 2014 | Journal Article | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| So Text Me–Maybe | Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle | Reference & User Services Quarterly | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| Typology of Ambiguity on Representation of Information Needs. | Yang-Woo, Kim | Reference & User Services Quarterly | 2014 | Journal Article | |
| Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. | Khan,Asad, Khan,Fauzdar | Pakistani Library & Information Journal | 2014 | Journal Article | |
| Full-Time reference with Part-time Librarians | King, Valery, Christensen-Lee, Sara | Reference & User Services Quarterly | 2014 | Journal Article | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| Communication, face saving, and anxiety at an academic library’s virtual reference service | Owens, Tammi M., | Internet Reference Services Quarterly | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| So Text Me–Maybe | Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle | Reference & User Services Quarterly | 2014 | Journal Article | |
| The application of RUSA standards to the virtual reference interview | Schwarts, Howard R., Trott, Barry | Reference & User services Quarterly | 2014 | Journal Article | |
| Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. | Yin, Zhang, Deng, Shengli | Information Research | 2014 | Journal Article | |
| So Text Me–Maybe | Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle | Reference & User Services Quarterly | 2014 | Journal Article | |
| Crowdsourcing the Virtual Reference Interview with Twitter | Young,Courtney | Reference Librarian | 2014 | Journal Article | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points | Annie Hughes | Evidence Based Library & Information Practice | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| The Application of RUSA Standards to the Virtual Reference Interview. | Schwartz, Howard, Trott, Barry | Reference & User Services Quarterly | 2014 | Journal Article | |
| A usability evaluation of academic virtual reference services. | Chow,Anthony S., Croxton,Rebecca A. | College & Research Libraries | 2014 | Journal Article | |
| The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality | Berndt-Morris, Elizabeth, Minnis, Samantha M. | Journal of Library & Information Services in Distance Learning | 2014 | Journal Article | |
| Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. | Vardeman, Kimberly K., Barba, Ian | Internet Reference and Services Quarterly | 2014 | Journal, Electronic | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| Chat reference analysis to determine accuracy and staffing needs at one academic library | Fuller, Kate , Dryden Nancy H. | Internet Reference Services Quarterly | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| Chat reference analysis to determine accuracy and staffing needs at one academic library | Fuller, Kate , Dryden Nancy H. | Internet Reference Services Quarterly | 2015 | Journal Article | |
| Alexandria – A Virtual Repository of Knowledge | Graham, Joseph M., Comaroski, Eva | Journal of Virtual Worlds Research | 2015 | Journal Article | |
| Alexandria – A Virtual Repository of Knowledge | Graham, Joseph M., Comaroski, Eva | Journal of Virtual Worlds Research | 2015 | Journal Article | |
| Alexandria – A Virtual Repository of Knowledge | Graham, Joseph M., Comaroski, Eva | Journal of Virtual Worlds Research | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| Chat reference analysis to determine accuracy and staffing needs at one academic library | Fuller, Kate , Dryden Nancy H. | Internet Reference Services Quarterly | 2015 | Journal Article | |
| A novel public question-and-answer board | Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., | College & Research Libraries News | 2015 | Journal, Electronic | |
| A novel public question-and-answer board | Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., | College & Research Libraries News | 2015 | Journal, Electronic | |
| A novel public question-and-answer board | Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., | College & Research Libraries News | 2015 | Journal, Electronic | |
| Alexandria – A Virtual Repository of Knowledge | Graham, Joseph M., Comaroski, Eva | Journal of Virtual Worlds Research | 2015 | Journal Article | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| Chat reference analysis to determine accuracy and staffing needs at one academic library | Fuller, Kate , Dryden Nancy H. | Internet Reference Services Quarterly | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| Chat reference analysis to determine accuracy and staffing needs at one academic library | Fuller, Kate , Dryden Nancy H. | Internet Reference Services Quarterly | 2015 | Journal Article | |
| Alexandria – A Virtual Repository of Knowledge | Graham, Joseph M., Comaroski, Eva | Journal of Virtual Worlds Research | 2015 | Journal Article | |
| A novel public question-and-answer board | Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., | College & Research Libraries News | 2015 | Journal, Electronic | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| An Assesment of University of Washington’s Chat Services | Cabniss, Jason | Public Library Quarterly | 2015 | Journal Article | |
| Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. | Yang, Sharon Q., Dalal, Heather A. | Journal of Academic Librarianship | 2015 | Journal Article | |
| A novel public question-and-answer board | Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., | College & Research Libraries News | 2015 | Journal, Electronic | |
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Content analysis of virtual reference data: Reshaping library website design | Fan, Suhua C., Welch, Jennifer M. | Medical Reference Services Quarterly | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Virtual reference services in a Caribbean academic library: Helping users serve themselves | Montavol, Marilyn, | The Reference Librarian | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Understanding academic patrons’ data needs through virtual reference transcripts: Preliminary findings from New York University libraries | Smith, Margaret, Conte, Jill, Guss, Samantha | JASSIST Quarterly | 2016 | Journal Article | |
| Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library | Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara | Reference and User Services Association (RUSA) | 2016 | Journal, Electronic | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. | Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. | Journal of the Association of Information Science and Technology (JASIS&T) | 2016 | Journal Article | |
| “Are you a computer?” Opening exchanges in virtual reference shape the potential for teaching | Dempsey, Paula R. | College and Research Libraries | 2016 | Journal Article | |
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Radford, M. L., Radford G. P. | 2016 | Book, Whole | |||
| Virtual reference in a global context: Going beyond local needs | Coughenour, Amy D., | Internet Reference Services Quarterly | 2017 | Journal Article | |
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| Adding a feature: Can a pop-up chat box enhance virtual reference services? | Fan, Suhua C., Fought, Rick L., Gahn, Paul C. | Medical Reference Services Quarterly | 2017 | Journal Article | |
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts | Radford, Marie. L., Radford, Gary P. | 2017 | Book, Whole | ||
| Integrated reference à la carte: Evaluating, selecting, and implementing the best features for your library | Farrell, Bridget, Leousis, Kasia | Journal of Library Administration | 2017 | Journal Article | |
| Text as actions: Requests in online chats between reference librarians and library patrons | Zemel, Alan | Journal of the Association for Information Science and Technology | 2017 | Journal Article | |
| Needs and results in virtual reference transactions: A longitudinal study | McKewan, Jaclyn, | The Reference Librarian | 2017 | Journal Article | |
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| He asked me what!?-Using shared online accounts as training tools for distance learning librarians | Robinson, Kelly, Casey, Anne M., Citro, Kathleen, | Journal of Library & Information Services in Distance Learning | 2017 | Journal Article | |
| Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts | Radford, Marie. L., Radford, Gary P. | 2017 | Book, Whole | ||
| Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts | Radford, Marie. L., Radford, Gary P. | 2017 | Book, Whole | ||
| Virtual reference services through web search engines: Study of academic libraries in Pakistan | Khan, Rubia, Khan, Arif, Malik, Sidra, Idrees, Haroon, | Publications | 2017 | Journal Article | |
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| Text as actions: Requests in online chats between reference librarians and library patrons | Zemel, Alan | Journal of the Association for Information Science and Technology | 2017 | Journal Article | |
| Crowdsourced reference: Steering into uncharted waters? | Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, | 2017 | Conference Proceedings | ||
| Virtual reference in a global context: Going beyond local needs | Coughenour, Amy D., | Internet Reference Services Quarterly | 2017 | Journal Article | |
| Virtual reference librarians (chatbots) | Vincze, Joseph | Library Hi-Tech News | 2017 | Journal Article | |
| Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts | Radford, Marie. L., Radford, Gary P. | 2017 | Book, Whole | ||
| Shall we chat? A statistical case study of chat reference utilization | Luo, Jiebei | Bottom Line | 2017 | Journal Article | |
| Text as actions: Requests in online chats between reference librarians and library patrons | Zemel, Alan | Journal of the Association for Information Science and Technology | 2017 | Journal Article | |
| “Is it a journal title, or what?” Mitigating microaggressions in virtual reference | Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, | 2017 | Conference Proceedings | ||
| Native language and the real-time virtual reference interview | Mahemdra, Sundeep, | Journal Article | |||
| Digital versus non-digital reference: as a librarian online and offline | West, Jessamyn, | Haworth Information Press | Journal Article | ||
| Digital versus non-digital reference: as a librarian online and offline | West, Jessamyn, | Haworth Information Press | Journal Article |