Full Record – Year


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Title Authors Publication Full Year Ref Type Full Record
Virtual reference service pilot project report, October 1,2001- April 30, 2002 NULL NULL 0 Report

4515

Digital reference in a public library. O’Neill,Nancy 0 Conference Proceedings

5134

The development of a Quebec-wide virtual reference service Serban,Daniella 0 Web Page

5274

The public library’s role in the Danish information society: Demand for new competencies? Wöhnert,Bodil 0 Conference Proceedings

5467

Reference: The first and last frontier Mercer,Prue, NULL 0 Conference Proceedings

5073

Ask a Librarian: Web-based reference questions services: A model for development Ammentorp,Steen, Hummelshoj,Marianne, NULL 0 Conference Proceedings

4530

Moving towards 24-hour support Kolandaisamy,Matilda, Keech,Malcolm, NULL 0 Conference Proceedings

4939

The digital library: Without a soul can it be a library? McMillan,Gail, NULL 0 Conference Proceedings

5068

http://digiref.scenarios.issues. Koyama,Janice T. 0 Conference Proceedings

4941

As we may think Bush,Vannevar, The Atlantic Monthly 1945 Journal Article

4629

Unobtrusive Reference Testing: The 55 Percent Rule Hernon, Peter, McClure, Charles, Library Journal 1986 Journal Article

5491

EARS: Electronic access to reference service Weise,Freida O., Borgendale,Marilyn, Bulletin of the Medical Library Association 1986 Journal Article

5428

Reference services via electronic mail Howard,Ellen H., Jankowski,Terry Ann, Bulletin of the Medical Library Association 1986 Journal Article

4853

High tech/low profile: Automation & the invisible patron Sloan, Bernard G., Library Journal 1986 Journal Article

5685

High tech/low profile: Automation & the 'invisible' patron Sloan,Bernard G., Library Journal 1986 Journal Article

5292

Library services through electronic mail Bonham,Miriam, College & Research Libraries News 1987 Journal Article

4586

Providing eectronic library reference service: Experiences from the Indonesia-Canada tele-education project Pal,Gabriel, Brett,Jim, Fleming,Tom, Ridley,Michael, The Journal of Academic Librarianship 1989 Journal Article

5147

Reference in the age of automation: Changes in the reference service at Chemical Abstracts Service Library Hodges,Pauline R., Special Libraries 1989 Journal Article

4841

Electronic mail in the library: A perspective Whitaker,Becki, Library Trends 1989 Journal Article

5449

Remote access: Design implications for the online catalog Sloan,Bernie, Cataloging & Classification Quarterly 1990 Journal Article

5314

The electronic reference desk: Reference service in an electronic world Cargill,Jennifer S., Library Administration & Management 1992 Journal Article

4644

Academic reference service over electronic mail Bristow,Ann, College & Research Libraries News 1992 Journal Article

4615

LibRef-L: Sharing reference expertise over the academic networks Robinson,Kara L., Kovacs,Diane K., Wilson Library Bulletin 1993 Journal Article

5221

Librarian in a box: The use of electronic mail for reference Still,Julie, Campbell,Frank, Reference Services Review 1993 Journal Article

5329

Using the internet for reference Ladner,Sharyn J., Tillman,Hope N., Online 1993 Journal Article

4956

Usenet and the library Gainor,Larry, Foster,Erin, Reference Services Review 1993 Journal Article

4786

Internet applications: Stumpers-L Feeney,Ann, Computers in Libraries 1993 Journal Article

4756

Social impacts of electronic mail in organizations: A review of the research literature Garton,Laura E., Wellman,Barry, NULL 1993 Report

4789

A matter of confidence: Asking reference questions over the Internet Sawyer,Deborah C., Online 1993 Journal Article

5259

The net and reference services: capture the question Mahony,Alan P., Wilson Library Bulletin 1993 Journal Article

5025

Groupware and social dynamics: Eight challenges for developers Grudin,Jonathan, Communications of the ACM 1994 Journal Article

4803

The electronic library and public services Barnes,Susan J., Library Hi Tech 1994 Journal Article

4558

MOOving towards a virtual reference service Henderson,Tona, The Reference Librarian 1994 Journal Article

4825

The internet model Lankes,R. David, Information Searcher 1994 Journal Article

4976

Reference services for off-campus students and faculty Pease,Barbara, Power,Colleen, The Reference Librarian 1994 Journal Article

5159

A new challenge for intermediary-client communication: The electronic network Abels,Eileen G., Liebscher,Peter, The Reference Librarian 1994 Journal Article

4519

The 'people' part of groupware Keselica,Mary, Hawkins,Donald T., Online 1994 Journal Article

4926

MIME and electronic reference services Tomer,Christopher, The Reference Librarian 1994 Journal Article

5374

Remote reference assistance for electronic information resources over networked workstations Billings,Harold, Carver,Ira E., Tongate,John, Ploof,Steven, Library Hi Tech 1994 Journal Article

4576

Providing social interaction in the digital library Ackerman,Mark S., NULL 1994 Conference Proceedings

4525

Intellectual realities and the digital library Miksa,Francis L., Doty,Philip, NULL 1994 Conference Proceedings

5080

Why groupware succeeds: Discretion or mandate? Grudin,Jonathan, Palen,Leysia, NULL 1995 Conference Proceedings

4804

AskERIC and the virtual library: Lessons for emerging digital libraries Lankes,R. David, Internet Research 1995 Journal Article

4975

Electronic communications for reference services: A case study Hull,Theodore J., Adams,Margaret O’Neill, Government Information Quarterly 1995 Journal Article

4859

Using E-mail and the Internet to teach users at their desktops Jensen,Ann, Sih,Julie, Online 1995 Journal Article

4891

Beyond the desk: enhanced reference staffing for the electronic library. Mardikian,Jackie, Kesselman,Martin, Reference Services Review 1995 Journal Article

5030

A day in the life of a virtual librarian McKee,Mary Beth, School Library Journal 1995 Journal Article

5062

The Internet and reference services Balas,Janet, Computers in Libraries 1995 Journal Article

4550

Intermediaries and Cybermediaries: Sarkar, Butler and Steinfield Sarkar,Mitra Barun, Butler,Brian, Steinfield,Charles, Journal of Computer-Mediated Communication 1995 Journal Article

5255

Academic reference service over e-mail: An update Bristow,Ann, Buechley,Mary, College & Research Libraries News 1995 Journal Article

4616

Enhancing usability of network-based library information system: Experimental studies of a user interface for OPAC of a collaboration tool for library services Sugimoto,Shigeo, Gotou,Seiki, Zhao,Yanchun, Sakaguchi,Tetsuo, Tabata,Koichi, NULL 1995 Conference Proceedings

5342

Electronic reference options: tracking the changes Tenopir,Carol, Neufang,Ralf, Online 1995 Journal Article

5364

Internet public library opens virtual reference room Young,Jeff, Academe Today 1995 Journal Article

5471

Going my way? Beyond the WEB and the MOO in the library Eustace,Ken, NULL 1995 Web Page

4747

Electronic mail and privacy Veeder,Stacy B., Hernon,Peter, The Journal of Academic Librarianship 1995 Journal Article

5398

Traditional reference is dead, now let's move on to important questions Lewis,David W., The Journal of Academic Librarianship 1995 Journal Article

4993

What is the Internet Public Library, and why should I care? Ryan,Sara, Information Technology and Disabilities 1995 Journal, Electronic

5249

Tools for the future: Recreating or `renovating' information services using new technologies Dysart,Jane I., Jones,Rebecca J., Computers in Libraries 1995 Journal Article

4738

Virtual librarianship: Expanding adult services with the world wide web Neff,Paul, RQ 1995 Journal Article

5112

Interviewing techniques for remote reference: Electronic versus traditional environments Tibbo,Helen R., The American Archivist 1995 Journal Article

5368

The role of intermediary services in emerging virtual libraries Brewer,Allen, Ding,Wei, Hahn,Karla, Kimlodi,Anita, NULL 1996 Conference Proceedings

4611

The virtual reference desk: A proposal to the Department of Education. Lankes,R. David, NULL 1996 Web Page

4974

Answer Garden 2: Merging organizational memory with collaborative help Ackerman,Mark S., McDonald,David W., NULL 1996 Conference Proceedings

4526

A guided tour of the Internet Public Library Pack,Thomas, Database Magazine 1996 Journal Article

5145

E-mail reference service… HUH? Lee,Kuk, Indiana Libraries 1996 Journal Article

4986

The virtual reference librarian: Using desktop videoconferencing for distance reference Pagell,Ruth A., The Electronic Library 1996 Journal Article

5146

The e-mail reference interview Abels,Eileen G., RQ 1996 Journal Article

4517

Proposal for implementing multi-user database (MUD) technology in an academic library Filby,A. M. Iliana, Internet Reference Services Quarterly 1996 Journal Article

4765

Using World Wide Web software for reference and instruction Engle,M. O., Internet Reference Services Quarterly 1996 Journal Article

4744

See You See a Librarian final report Morgan,Eric Lease, NULL 1996 Web Page

5097

Reference service for the internet community: A case study of the internet public library reference division Ryan,Sara, Library & Information Science Research 1996 Journal Article

5248

Not-for-profit service organizations and economic viability on the Internet Janes,Joseph, NULL 1996 Conference Proceedings

4886

Electronic mail reference service: A study Bushallow-Wilbur,Lara, DeVinney,Gemma, Whitcomb,Fritz, RQ 1996 Journal Article

4630

Internet-based reference services and community libraries. A need for new models and strategies Devine,Sean, Woods,Daniel, The Electronic Library 1996 Journal Article

4727

The cultural legacy of the "modern library" for the future Miksa,Francis L., NULL 1996 Conference Proceedings

5079

Digital librarians: Beyond the digital book stack Carbonell,Jamie, IEEE Expert Magazine 1996 Journal Article

4642

Building large-scale digital libraries Schatz,Bruce, Chen,Hsinchun, Computer (IEEE) 1996 Journal Article

5261

Distributed expertise: Remote reference service on a metropolitan area network Davenport,Elisabeth, Procter,Rob, Goldenberg,Ana, The Electronic Library 1997 Journal Article

4707

Thinking out loud: who will give reference service in the digital environment? Lipow,Anne Grodzins, Reference & User Services Quarterly 1997 Journal Article

5006

Perspectives on quality reference service in an academic library: A qualitative study Mendelsohn,Jennifer, Reference & User Services Quarterly 1997 Journal Article

5070

The situated intermediary: Remote advice giving in a distributed reference environment Davenport,Elisabeth, Proctor,Rob, NULL 1997 Conference Proceedings

4708

Enhancing community and collaboration in the virtual library Procter,Rob, McKinlay,Andy, Goldenberg,Ana, Davenport,Elisabeth, Burnhill,Peter, Cannell,Sheila, Lecture Notes in Computer Science 1997 Journal, Electronic

5188

The library profession and the Internet: Implications and scenarios for change Abbas,June, Katharine Sharp Review 1997 Journal Article

4516

The librarian is dead, long live the librarian Hathorn,Clay, PreText Magazine 1997 Journal, Electronic

4816

Before its time: The internet public library Lejeune,Lorrie, The Journal of Electronic Publishing 1997 Journal Article

4987

Recommendation and usage in the digital library Nichols,David M., Twidale,Michael B., Paice,Chris D., NULL 1997 Report

5115

The virtual reference desk: How does it work? Rocchi,Barbara, University of South Australia Library 1997 Journal Article

5222

Information-seeking behavior of multicultural students: A case study at San Jose State University Liu,Mengxiong, Redfern,Bernice, College & Research Libraries 1997 Journal Article

5009

Distributed expertise: Remote reference service on a metropolitan area network Procter, Rob, Davenport, Elisabeth, Goldenberg, Ana, The Electronic Library 1997 Journal Article

5681

Setting up an Ask-an-Expert service Bry,Lynn, NULL 1997 Web Page

4625

Electronic enquiry desk: Does the nerd have the answer? Gleadhill,D., Library Technology 1997 Journal Article

4796

Do digital libraries need librarians? an experimental dialog Matson,Lisa Dallape, Bonski,David J., Online 1997 Journal Article

5052

Lights! Camera! Action! Westwood,Karen, American Libraries 1997 Journal Article

5447

Internet Public Library: Same metaphors, new service Whitwell,S. C., Magpantay,J. Andrew, American Libraries 1997 Journal Article

5458

An investigation of an e-mail-based help service Hahn,Karla, NULL 1997 Report

4808

The human side of reference in an era of technology Sarkodie-Mensah,Kwasi, The Reference Librarian 1997 Journal Article

5256

Are library users also computer users? A survey of faculty and implications for services Vander Meer,Patricia Fravel, Poole,Howard, Van Valey,Thomas, Public Access Computer Systems Review 1997 Journal, Electronic

5395

Interactive reference service (IRS) at UC Irvine: Expanding reference services beyond the reference desk Lessick,Susan, NULL 1997 Conference Proceedings

4990

Reference Service Via Desktop Videoconferencing. Student Project (LIS 598), School of Library and Information Management, University of Alberta Clark,Diane, NULL 1997 Web Page

4670

Mayihelpyou@theelectronicreferencedesk?: An examination of the past, present and future of electronic mail reference service Philip,Brenda, NULL 1997 Web Page

5172

The electronic library: New roles for librarians Rapple,Brendan A., Cause/Effect 1997 Journal, Electronic

5204

A help desk knowledge database: The first year Marsh,Geoffrey, Division of Computer Research and Technology, National Institutes of Health 1997 Web Page

5034

Reference services for remote users Moss,Molly M., Katharine Sharp Review 1997 Journal, Electronic

5098

Partners in learning, or reference service unplugged Pereira,Monica, NULL 1997 Conference Proceedings

5162

IPL: The Internet Public Library Simcox,Schelle, Ariadne 1997 Journal, Electronic

5290

Talking in the library: Implications for the design of digital libraries Crabtree,Andy, Nichols,David M., O’Brien,Jon, Twidale,Michael B., NULL 1997 Conference Proceedings

4693

Browsing is a collaborative process Twidale,Michael B., Nichols,David M., Paice,Chris D., Information Processing & Management 1997 Journal Article

5388

KidsConnect: Teacher-librarians helping kids solve their information problems on the Internet Bennett,Blythe A., The Teaching Librarian 1997 Journal Article

4567

The virtual librarian: Using desktop videoconferencing to provide interactive reference assistance Folger,Kathleen M., NULL 1997 Conference Proceedings

4770

Re-examining the role of the public services librarian in the new Information Age Gessesse,Kebede, Library Review 1997 Journal Article

4514

The shape of services to come: Values-based reference service for the largely digital library Ferguson,Chris D., Bunge,Charles A., College & Research Libraries 1997 Journal Article

4760

Information ecologies Nardi,Bonnie A., Reference & User Services Quarterly 1998 Journal Article

5102

The user of electronic mail at the reference desk: Impact of a computer mediated communication technology on librarian-client interactions Schilling-Eccles,Katherine, Harzbecker,Joseph J. Jr, Medical Reference Services Quarterly 1998 Journal Article

5262

Providing Internet reference service for the New Zealand Digital Library: Gaining insight into the user base for a digital library. Department of Computer Science, University of Waikato, New Zealand Cunningham,Sally Jo, NULL 1998 Conference Proceedings

4697

Redefining reference services: Transitioning at one public library Reger,Nancy K., Reference & User Services Quarterly 1998 Journal Article

5209

Gendered questions: asking for directions on the information highway Bennett,Blythe Allison, Knowledge Quest 1998 Journal Article

4569

Professional reference service at the Internet Public Library with 'freebie' librarians Irwin,Kenneth R., Searcher 1998 Journal Article

4868

Reference service, human nature, copyright, and offsite service–in a "digital age"? Mann,Thomas, Reference & User Services Quarterly 1998 Journal Article

5028

Qualitative investigation of an e-mail mediated help service Hahn, Karla L., Internet Research 1998 Journal Article

5604

Remote reference by microcomputer: Setup and installation Tinnin,Nathan, Buckstead,Jonathon, Richardson,Kyle, NULL 1998 Conference Proceedings

5370

Handling the quirky questions: A model for reference service Bennett,Blythe Allison, Knowledge Quest 1998 Journal Article

4570

Promoting information problem solving in digital reference responses Kasowitz,Abby S., NULL 1998 Web Page

4912

Public libraries corner: Ask a librarian Ormes,Sarah, Ariadne 1998 Journal Article

5136

Software for interactive online reference service Vine,Rita, Bibliothecha Medica Canadianna 1998 Journal Article

5403

As I sit studying: WWW-based reference services Moore,Amanda, Internet Reference Services Quarterly 1998 Journal Article

5094

You only had to ask Ormes,Sarah, Library Technology 1998 Journal Article

5137

AskA Services and funding: An overview Wasik,Joann M., NULL 1998 Web Page

5425

Providing Services to Virtual Patrons Hulshof,Robert, NULL 1998 Web Page

4860

E-mail reference service at the University of South Florida: A well-kept secret Frank,Ilene B., Art Documentation 1998 Journal Article

4775

Making choices in the virtual world: The new model at United Technologies Information Network Gulliford,Bradley, Library Trends 1998 Journal Article

4807

E-mail reference: Experiences at University City Staley,Laura, PNLA Quarterly 1998 Journal, Electronic

5319

The Internet and reference services Zumalt,Joseph R., Pasicznyuk,Robert W., Reference & User Services Quarterly 1998 Journal Article

5479

The economics of the Internet Public Library Hegenbart,B., Library Hi Tech 1998 Journal Article

4818

The impact of digital reference on librarians and library users Tenopir,Carol, Ennis,Lisa, Online 1998 Journal Article

5362

A report of library-related AskA services. Wasik,Joann M., The Virtual Reference Desk 1998 Journal Article

5426

The internet public library's ask a question worldwide reference service Lagace,Nettie, Art Documentation 1998 Journal Article

4957

Managing reference services in the electronic age: A competing values approach to effectiveness Papandrea,Virginia A., The Reference Librarian 1998 Journal Article

5149

Question Master: An evaluation of a web-based decision-support system for use in reference environments Richardson Jr.,John V., College & Research Libraries 1998 Journal Article

5213

Towards the hybrid library Rusbridge,Chris, D-Lib Magazine 1998 Journal, Electronic

5245

Libraries, the internet and resource sharing Kisly,Dave, NULL 1998 Conference Proceedings

4936

The AskA Starter Kit: How to Build and Maintain Digital Reference Services Lankes,R. David, Kasowitz,Abby S., NULL 1998 Book, Whole

4979

Managing the virtual reference desk: How to plan an effective e-mail reference system. Fishman,Diane L., Medical Reference Services Quarterly 1998 Journal Article

4766

QRC: We call it Quirk Lagace,Nettie, McClennen,Michael, Computers in Libraries 1998 Journal Article

4958

'Have a question? Click here': Electronic reference at the National Museum of American Art Stahl,Joan, Art Documentation 1998 Journal Article

5310

Electronic mail and the library patron. Turcotte,Dawna, NULL 1998 Dissertation/Thesis

5385

The utility of electronic mail follow-ups for library research Roselle,Ann, Neufeld,Steven, Library & Information Science Research 1998 Journal Article

5236

Quo Vadimus? Anderson,Charles R., Reference & User Services Quarterly 1998 Journal Article

4532

Questions and quirks: Managing an internet-based distributed reference service Lagace,Nettie, McClennen,Michael, Computers in Libraries 1998 Journal Article

4959

Computer supported cooperative work in information search and retrieval Twidale,Michael B., Nichols,David M., Annual Review of Information Science and Technology 1998 Journal Article

5386

The Internet Public Library: An intellectual history Janes,Joseph, Library Hi Tech 1998 Journal Article

4885

Do birds fly? Kresh,Diane Nester, Arret,Linda, Reference & User Services Quarterly 1998 Journal Article

4949

Reference service in a digital age: Library Institute focuses on electronic tools Lamolinara,Guy, Grnke,Ralf, Library of Congress Information Bulletin 1998 Journal Article

4960

Electronic reference services: Some suggested guidelines Sloan,Bernie, Reference & User Services Quarterly 1998 Journal Article

5312

Meeting education information needs through digital reference Summers,Robin, Art Documentation 1998 Journal Article

5344

AskA's: Lessons learned from K-12 digital reference services Lankes,R. David, Reference & User Services Quarterly 1998 Journal Article

4971

A survey of applications of CSCW for digital libraries Twidale,Michael B., Nichols,David M., NULL 1998 Report

5387

Migrating to Internet-based reference services: Issues for the smaller academic library Crawford,Gregory Alan, White,Gary W., Internet Reference Services Quarterly 1998 Journal Article

4694

Performance indicators for the electronic library Kena,Jenny, NULL 1998 Web Page

4918

Service perspectives for the digital library remote reference services Sloan,Bernie, Library Trends 1998 Journal Article

5313

Information Staff Roles in the Hybrid Library Hampson,Andrew, Impact 1998 Journal Article

4812

http://digiref.scenarios.issues. Koyama,Janice T. Reference & User Services Quarterly 1998 Journal Article

4940

Building and Maintaining Internet Information Services : K-12 Digital Reference Services : A Study Submitted to The National Library of Education, U.S. Department of Education Lankes,R. David, NULL 1998 Book, Whole

4972

Augmenting the organizational memory: A field study of Answer Garden Ackerman,Mark S., ACM Transactions on Information Systems 1998 Journal Article

4524

Public service guidelines in an electronic environment Barkley,Daniel C., Government Information Quarterly 1998 Journal Article

4556

The virtual reference desk: Building human expertise into information systems. Lankes,R. David, NULL 1998 Conference Proceedings

4973

Reference service in a digital age Lipow,Anne Grodzins, Reference & User Services Quarterly 1998 Journal Article

5005

Facets of quality for K – 12 digital reference services Kasowitz,Abby S., NULL 1999 Web Page

4910

Of human and humane assistance Tennant,Roy, Library Journal 1999 Journal Article

5358

What's rght with reference. Tyckoson,David A., American Libraries 1999 Journal Article

5390

Rethinking the reference interview–From interpersonal communication to online informational process Giannini,Tula, NULL 1999 Conference Proceedings

4793

Building the digital library on solid research foundations Rowlands,Ian, Bawden,David, Aslib Proceedings 1999 Journal Article

5241

Expanding outreach to a unique user community: The Slavic reference service and the Internet Tickle,Teresa E., The Reference Librarian 1999 Journal Article

5369

Web reference: A virtual reality Foster,Janet B., Public Libraries 1999 Journal Article

4772

University of Melbourne Library meeting the challenges of providing information literacy in a networked environment Robertson,Sabina, NULL 1999 Conference Proceedings

5220

Delivering reference services to users outside the library Smith,Karin, NULL 1999 Conference Proceedings

5316

Presentation at first annual federal focus ed-mentor symposium Kasowitz,Abby S., NULL 1999 Conference Proceedings

4911

Information Ecologies: Using Technology with Heart Nardi,Bonnie A., O’Day,Vicki L., NULL 1999 Book, Whole

5103

E-mail reference service in the public library: A virtual necessity O’Neill, Nancy, Public Libraries 1999 Journal Article

5679

Computer supported cooperative work & libraries Nichols,David M., Twidale,Michael B., Vine 1999 Journal Article

5114

The virtual reference interview: Equivalencies Viles,Ann, NULL 1999 Conference Proceedings

5402

Reference as others do it Coffman,Steve, American Libraries 1999 Journal Article

4677

Working in the virtual office: Providing information and knowledge to remote workers McInerney,Claire R., Library & Information Science Research 1999 Journal Article

5061

Real-time reference service for the remote user: From the telephone and electronic mail to internet chat, instant messaging, and collaborative software. Meola,Marc, Stormont,Sam, The Reference Librarian 1999 Journal Article

5072

Special issue with excerpts from: Information ecologies: Using technology with heart Nardi,Bonnie A., O’Day,Vicki L., FirstMonday 1999 Journal, Electronic

5104

Building and maintaining digital reference services Wasik,Joann M., ERIC Digest 1999 Journal, Electronic

5424

Digital reference report. University of Washington Libraries Albano,Jessica, NULL 1999 Web Page

4528

The changing nature of reference and information services: Predictions and realities Frank,Donald G., Calhoun,Katharine L., Henson,Bruce, Madden,M. Leslie, Raschke,Gregory K., Reference & User Services Quarterly 1999 Journal Article

4774

"Going where the questions are": Using media to maintain personalized contact in reference service in medium-sized academic libraries Archer,Sarah Brick, Cast,Melissa, The Reference Librarian 1999 Journal Article

4518

Presentation summary and evaluation results Nast,Philip, NULL 1999 Conference Proceedings

5105

Social Psychological Dimensions of Electronic Communication Bellamy, Al, Hanewicz, Cheryl, Electronic Journal of Sociology 1999 Journal Article

5489

Creating our roles as reference librarians of the future: Choice or fate? Palmer,Susan Szasz, NULL 1999 Conference Proceedings

5148

Electronic Mail Reference: More Questions Than Answers? Brady,John, Kiefer,Scott, Saunders,Michelle, NULL 1999 Web Page

4604

Extended reference service in the electronic environment Kisby,Cynthia, Kilman,Marcus, Hinshaw,Carole, Information Technology and Libraries 1999 Journal Article

4935

Creating Canberra's virtual community library service Lo Bianco,Nicky, Vivian,Colin, NULL 1999 Conference Proceedings

5010

Electronic mail reference services. Student project. (LIBR 500 – Foundations of Information Technology). School of Library Archival and Information Scieince, Univeristy of British Columbia. Buck,Carolyn, NULL 1999 Web Page

4626

Electronic reference service Goetsch,Lori, Sowers,Laura, Todd,Cynthia, NULL 1999 Report

4797

Remote possibilities: A "fill in the blanks" approach to creating web-based reference and instructional services Lonberger,Jana, Georgia Library Quarterly 1999 Journal Article

5011

Videoconferencing and remote application sharing for distant reference service McGeachin,Robert B., The Reference Librarian 1999 Journal Article

5043

Ask A Librarian Annual Report 1998/1999. Rutgers University Borisovets,Natalie, NULL 1999 Report

4595

Where in the world is all the information? A national reference service: New opportunities Missingham,Roxanne, NULL 1999 Conference Proceedings

5086

Outreach, or, how far do you reach? Brandt,D. Scott, Computers in Libraries 1999 Journal Article

4606

Staffing the reference desk in the largely-digital library Coffman,Steve, Saxton,Matthew L., The Reference Librarian 1999 Journal Article

4681

Web forms: Improving, expanding, and promoting remote reference services Haines,Annette, Grodzinski,Alison, College & Research Libraries News 1999 Journal Article

4809

Digital reference services and centers at the United States Department of Education: Analysis and recommendations Silverstein,Joanne, Lankes,R. David, NULL 1999 Report

5289

Changing reference service environment: A review of perspectives from managers, librarians, and users Rieh,Soo Young, The Journal of Academic Librarianship 1999 Journal Article

5215

Greek engineers and libraries in the coming years: A (human) communication model Torakai,Katerina, NULL 1999 Conference Proceedings

5375

Information technology investments in research libraries Rosenblatt,Susan, Educom Review 1999 Journal Article

5237

The University of Ballarat's development of an electronic reference form. Fogg,Anita, NULL 1999 Conference Proceedings

4768

'In your face' reference service Lipow,Anne Grodzins, Library Journal 1999 Journal Article

5003

Expanding library service beyond the walls McLean,Michelle, Australasian Public Libraries and Information Services 1999 Journal Article

5067

Widening the net: Monash University library's flexible, student-centered information services Pernat,Marie, Australian Academic & Research Libraries 1999 Journal Article

5163

Refdesk: UVa Law Library's approach to e-mail reference Selby,Barbara, Virginia Libraries 1999 Journal Article

5270

Collaboration services in a participatory digital library: An emerging design Sonnenwald,Diane H., Marchionini,Gary, Wildemuth,Barbara M., Dempsey,Bert J., Viles,Charles R., Tibbo,Helen R., Smith,John B., Proceedings International Conference on Conception of Library and Information Science 1999 Journal, Electronic

5302

Second thoughts on the paperless society Lancaster,F. W., Library Journal 1999 Journal Article

4961

Electronic Reference Services Team, Reference and Instruction Division, University of California Irvine: Report and Recommendations NULL NULL 1999 Report

4513

Serving the remote user: Reference service in the digital environment Lipow,Anne Grodzins, NULL 1999 Conference Proceedings

5004

Digital reference services in academic libraries Janes,Joseph, Carter,David S., Memmott,Patricia, Reference & User Services Quarterly 1999 Journal Article

4887

E-mail reference in Ohio public libraries Lay,Teresa M., NULL 1999 Dissertation/Thesis, Unpublished

4983

Digital reference service at Stockholm University Library – IFLA discussion group on reference work report Vessberg,Viveka, NULL 1999 Web Page

5399

Reference issues exploration: Electronic mail reference service Botts,Carroll, Bauerschmidt,Rebecca, NULL 1999 Web Page

4599

Real-Time Reference for Undergraduate Students in Science, Mathematics and Engineering. Grant Proposal Noreault,Terry, NULL 1999 Report

5122

Implementing an "Ask a Librarian" electronic reference service Ryder,Mary Ann, Nebeker,Birte, Community & Junior College Libraries 1999 Journal Article

5250

E-mail reference service in the public library: A virtual necessity O’Neill,Nancy, Public Libraries 1999 Journal Article

5133

Analyzing electronic question/answer services: Framework and evaluations of selected services White,Marilyn Domas, NULL 1999 Report

5453

Web accessible library resources for emerging virtual universities Barnard,John, Journal of Library Services for Distance Education 1999 Journal, Electronic

4557

Reference over the net: New service or just a new line Sellers,Minna, Colorado Libraries 1999 Journal Article

5272

Live Person: Keeping reference alive and kicking Eichler,Linda, Halperin,Michael, EContent 2000 Journal Article

4739

Moving reference to the web McGlamery,Susan, Coffman,Steve, NULL 2000 Book, Section

5059

If we build it, will they come? Prestamo,Anne M. Tubbs, NULL 2000 Book, Section

5187

Evaluating the "Ask a Question" Service at the University of California, Irvine Horn,Judy, Kjaer,Kathryn, NULL 2000 Book, Section

4846

National Museum of American Art reference desk: a usage analysis of a digital reference service Sowers,Laura, White,Marilyn Domas, NULL 2000 Book, Section

5305

Why do electronic reference? Weissman,Sara, Library Journal 2000 Journal Article

5433

High touch vs. high tech: The changing nature of managing library reference service Shires,J. Michael, NULL 2000 Web Page

5284

Click on the wizard for help: Using help desk software for real-time reference Lipton,Saundra, NULL 2000 Book, Section

5007

Virtual reference: A hot new idea for extending services to remote users Ronan,Jana, LIRT News 2000 Journal, Electronic

5231

Encouraging online questioners to question their questions Steury,Tim, NULL 2000 Conference Proceedings

5327

So near and yet so far: Reaching out to the patron at a distance. Report of the Task Force on Services at a Distance submitted to University of Toronto Library Council University of Toronto Libraries, NULL 2000 Web Page

5391

Asking the experts: Digital reference and the virtual reference desk Wasik,Joann M., D-Lib Magazine 2000 Journal, Electronic

5423

R/evolution in reference services: Research on digital reference Huling,Nancy, Alki 2000 Journal Article

4858

Where in the world is all the information? New opportunities for reference services National Library of Australia Gateways 2000 Report

5690

Sell a shirt, answer a reference question: reference services in the year 2000 Moody,Marilyn K., Internet Reference Services Quarterly 2000 Journal Article

5093

Pinning the shift: examining the impact of information technology on personal and institutional roles Westbrook,Lynn, The Journal of Academic Librarianship 2000 Journal Article

5445

Online Reference Schmidt,Janine, NULL 2000 Conference Proceedings

5264

Introduction to theme issues on assessing digital library services Peters, Thomas A., Library Trends 2000 Journal Article

5680

The foundations of digital reference Lankes, R. David, NULL 2000 Book, Section

5712

Simple and sophisticated methods for processing large volumes of question and answer information through the world wide web Bry,Lynn, NULL 2000 Book, Section

4624

Digital reference service at the Georgia Institute of Technology Henson,Bruce, NULL 2000 Book, Section

4827

Managing growth for AskA services Lynch,Pauline, NULL 2000 Book, Section

5019

The role of a digital librarian in the management of digital information systems (DIS) Sreenivasulu,V., The Electronic Library 2000 Journal Article

5307

From magicians to teachers: The development of electronic reference in libraries Straw,Joseph E., The Reference Librarian 2000 Journal Article

5339

Digital reference quality criteria Bennett,Blythe Allison, Lankes,R. David, Kasowitz,Abby S., NULL 2000 Book, Section

4571

The Finnish library portal Jokitalo,Paivi, D-Lib Magazine 2000 Journal, Electronic

4902

The work of information mediators: A comparison of librarians and intelligent software agents. Zick,Laura, First Monday 2000 Journal, Electronic

5478

Quality standards for digital reference consortia Kasowitz,Abby S., Bennett,Blythe A., Lankes,R. David, Reference & User Services Quarterly 2000 Journal Article

4913

Digital reference service in the new millennium : Planning, management, and evaluation Lankes,R. David, Collins,John W., III, Kasowitz,Abby S., NULL 2000 Book, Whole

4977

The distributed librarian: Live, online, real-time reference Schneider,Karen G., American Libraries 2000 Journal Article

5265

PARLREF: Digitizing the reference request process. Whitridge,Kate, Jeske,Margo, NULL 2000 Conference Proceedings

5457

Electronic reference services: Opportunities and challenges Henson,Bruce, Tomajko,Kathy Gillespie, Journal of Educational Media & Library Sciences 2000 Journal Article

4828

A management model for digital reference services in large institutions MacAdam,Barbara, Gray,Suzanne, NULL 2000 Conference Proceedings

5020

Report on the virtual reference desk conference october 2000 Missingham,Roxanne, D-Lib Magazine 2000 Journal Article

5084

Millennium research agenda project: Reference services Richardson Jr.,John V., The Library Quarterly 2000 Journal Article

5212

A virtual understanding: the reference interview and question negotiation in the digital age Straw,Joseph E., Reference & User Services Quarterly 2000 Journal Article

5340

Aska and you may receive: Commercial reference services on the Web Tomaiuolo,Nicholas G., Searcher 2000 Journal Article

5372

Facets of quality for digital reference services, version 4 Virtual Reference Desk, NULL 2000 Report

5404

Customer satisfaction and call centers: an Australian study Bennington,Lynne, Cummane,James, Conn,Paul, International Journal of Service Industry Management 2000 Journal Article

4572

Clinging to traditional reference services Campbell,Jerry D., Reference & User Services Quarterly 2000 Journal Article

4636

An evaluation of the use of an intranet-based knowledgebase to support on-line dialogue Jones,Alan, Webb,Eileen, Learning Technology publication of IEEE Computer Society, Learning Technology Task Force (LTTF) 2000 Journal, Electronic

4903

An analysis of the management of Email reference services in public university archive and manuscript collections McKim,Joshua G., NULL 2000 Dissertation/Thesis, Unpublished

5063

Understanding intermediation in a digital environment: An exploratory case study Barcellos, Silvia, NULL 2000 Conference Proceedings

5671

My patron wrote me a letter: the joy of e-mail reference Schneider,Karen G., American Libraries 2000 Journal Article

5266

Digitization and outreach in academic libraries Yue, Joseph, Colorado Libraries 2000 Journal Article

5906

Ask A Librarian Annual Report 1999/2000. Rutgers University Borisovets,Natalie, NULL 2000 Report

4594

Transforming reference staffing for the digital library Lessick,Susan, NULL 2000 Book, Section

4989

Virtual services for virtual readers: Reference reborn in the e-library Missingham,Roxanne, NULL 2000 Conference Proceedings

5085

Ready-reference resources and e-mail reference on academic ARL web sites Stacy-Bates,Kristine K., Reference & User Services Quarterly 2000 Journal Article

5309

"Aska" do's, don'ts, and how-to's: Lessons learned in a library Tomaiuolo,Nicholas G., Packer,Joan G., Searcher 2000 Journal Article

5373

E-mail makes the world go 'round Brandt,D. Scott, Computers in Libraries 2000 Journal Article

4605

The librarian and Mr. Jeeves Coffman,Steve, McGlamery,Susan, American Libraries 2000 Journal Article

4680

The virtual librarian answers your questions Jonsby,E., Scandinavian Public Library Quarterly 2000 Journal Article

4904

Technology provides innovative reference services at University of Michigan libraries Dent,Valeda Frances, Research Strategies 2000 Journal Article

4723

How many trees in a forest: Creating digital reference services in agriculture Gardner,Melanie A., Devries,JoAnn, Kaag,Cindy, NULL 2000 Conference Proceedings

4787

Digital reference: Services, attitudes, and evaluation Janes,Joseph, Internet Research 2000 Journal Article

4883

Offering high quality reference service on the web: The collaborative digital reference service (CDRS) Kresh,Diane Nester, D-Lib Magazine 2000 Journal, Electronic

4947

Definitions of personal assistance in the new millennium: Philosophical explorations of virtual reference service Peterson,Lorna, NULL 2000 Book, Section

5171

AskA” electronic reference: Strategies for creating effective query services””” Richardson, Joanna, Fletcher, Janet, Hunter, Alison, Westerman, Philippa, NULL 2000 Conference Proceedings

5683

Information seeking and user-intermediary interactions: Informing the design of digital reference services Hert,Carol A., NULL 2000 Conference Proceedings

4830

Outreach to student-athletes through e-mail reference service Jesudason,Melba, Reference Services Review 2000 Journal Article

4894

"AskA" Electronic reference: Strategies for creating effective query services Richardson,Joanna, Fletcher,Janet, Hunter,Alison, Westerman,Philippa, NULL 2000 Conference Proceedings

5214

Virtual librarians, real research Ryan,Ciaran, eGov Magazine 2000 Journal Article

5246

Net librarian: A Danish national online information service Daugaard, Vera, NULL 2000 Conference Proceedings

5673

Electronic mail reference services in the public library Garnsey,Beth A., Powell,Ronald R., Reference & User Services Quarterly 2000 Journal Article

4788

Why reference is about to change forever (but not completely) Janes,Joseph, NULL 2000 Book, Section

4884

Collaborative digital reference service: update on LC initiative Kresh,Diane Nester, Arret,Linda, NULL 2000 Book, Section

4948

Self service: What is the function of the new intermediary? Middleton,Michael, NULL 2000 Conference Proceedings

5076

The best of both worlds: Building a virtual reference services for integrative medicine Owen,David J., NULL 2000 Conference Proceedings

5140

Virtual classroom, virtual library: Library services for an online writing laboratory D’Angelo,Barbara J., Maid,Barry M., Reference & User Services Quarterly 2000 Journal Article

4703

Real time reference using chat Florida Distance Learning Reference & Referral Center, NULL 2000 Conference Proceedings

4767

Virtual reference services: Directions and agendas Gray,Suzanne M., Reference & User Services Quarterly 2000 Journal Article

4799

Facets of quality for digital reference services. version 4. NULL The Virtual Reference Desk 2000 Journal Article

4511

The birth cries of digital reference Lankes,R. David, Reference & User Services Quarterly 2000 Journal Article

4970

Planning for the next wave of convergence Abram,Stephen, Computers in Libraries 2000 Journal Article

4522

Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study Carter,David S., Janes,Joseph, Library Trends 2000 Journal Article

4650

The answer machine Feldman,Susan, Searcher 2000 Journal Article

4757

Untitled Rees,Joshua, San Jose State university school of library and information science 2000 Web Page

5205

Reference Lascoki, David, Notes 2000 Journal Article

5920

Where in the world is all the information? New opportunities for reference services NULL National Library of Australia Gateways 2000 Journal, Electronic

4512

Providing reference services over the Internet Hohmann,Laura Kaspari, Colorado Libraries 2000 Journal Article

4843

Reference Lascoki, David, Notes 2000 Journal Article

5931

"Pushing" reference McGlamery,Susan, NULL 2000 Conference Proceedings

5046

Has the internet changed anything in reference? Ross,Catherine Sheldrick, Nilsen,Kirsti, Reference & User Services Quarterly 2000 Journal Article

5238

Developing an Internet-based reference service Bennett,Blythe A., NULL 2000 Book, Section

4566

Net librarian: Danish net-based information service Daugaard,Vera, Scandinavian Public Library Quarterly 2000 Journal Article

4705

Online public library reference services Shapira,Phil, NULL 2000 Web Page

5281

The challenge of ever-changing online reference sources Birkey,Kathleen, Voice of Youth Advocates 2000 Journal Article

4577

Interactive reference at a distance: A corporate model for academic libraries Ware,Susan A., The Reference Librarian 2000 Journal Article

5420

Questioning behavior on a consumer health electronic list White,Marilyn Domas, Library Quarterly 2000 Journal Article

5452

"Shaking the conceptual foundations," too: Integrating research and technology support for the next generation of information service Ferguson,Chris, College & Research Libraries 2000 Journal Article

4759

Reference questions on your web site Thomsen,Elizabeth, Public Libraries 2000 Journal Article

5367

Understanding the needs of tomorrow's library user: Rethinking library services for the new age Wilson,Marion, Australasian Public Libraries and Information Services 2000 Journal Article

5463

Moving reference to the web McGlamery,Susan, Coffman,Steve, Reference & User Services Quarterly 2000 Journal Article

5058

Digital reference service Mon,Lorri, Government Information Quarterly 2000 Journal Article

5090

Any time, any place: Virtual reference services Roberts,Helen, Australian Academic & Research Libraries 2000 Journal Article

5218

The use of ICQ in providing real time reference services. Yue,Joseph, NULL 2000 Conference Proceedings

5474

The importance of digital reference in supporting critical thinking in distance education Meloche,Joseph A., NULL 2000 Conference Proceedings

5069

Current opportunities for the effective meta-assessment of online reference services Peters,Thomas A., Library Trends 2000 Journal Article

5165

Interactive reference project: Assessment after two years. Stormont,Sam, NULL 2000 Conference Proceedings

5336

Shoptalk: Answers to real world problems Weissman,Sara, Library Journal 2000 Journal Article

5432

Evolution or entropy? Changing reference/user culture and the future of reference librarians Wilson,Myoung C., Reference & User Services Quarterly 2000 Journal Article

5464

The University of North Texas libraries' online reference help desk Antonelli,Monika, Tarlton,Martha, NULL 2000 Book, Section

4536

Distance education and virtual reference: Where are we headed? Coffman,Steve, Computers in Libraries 2001 Journal Article

4675

Chat to a librarian: 21st century reference for distance learners Hinton,Danielle, McGill,Lou, Vine 2001 Journal Article

4835

Being there: Tools for online synchronous reference Kimmel,Stacey, Heise,Jenne, Online 2001 Journal Article

4931

Evaluating electronic reference services: Issues, approaches and criteria Novotny,Eric, The Reference Librarian 2001 Journal Article

5123

Choosing a chat reference software solution: The devil is in the details. Roberts,Lisa, NULL 2001 Conference Proceedings

5219

Enhancing reference services through technology Smith,Beth D., Legal Reference Services Quarterly 2001 Journal Article

5315

Here, there, and everywhere: Reference at the point-of-need Trump,Judith F., Tuttle,Ian P., Dugan,Robert E., The Journal of Academic Librarianship 2001 Journal Article

5379

Expert services on the Web Bivens-Tatum,Wayne, College & Research Libraries News 2001 Journal Article

4579

Tips and snags of academic cyberreference Kratzert,M. Y., Richey,Debora, Wassman,Carol V., College & Undergraduate Libraries 2001 Journal Article

4942

Chat reference: an exciting new facet of digital reference services Ronan,Jana, ARL 2001 Journal Article

5230

Information professionals chart future of Internet Q&A Wasik,Joann M., Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology 2001 Journal Article

5422

Why use web contact center software for digital reference? Broughton,Kelly, Hunker,Stephanie Dennis, Singer,Carol A., Internet Reference Services Quarterly 2001 Journal Article

4622

An ideological analysis of digital reference service models Dilevko,Juris, Library Trends 2001 Journal Article

4729

Virtual reference at North Carolina State: The first one hundred days Boyer,Joshua, Information Technology and Libraries 2001 Journal Article

4601

Sunday Night Live! An experiment in live reference chat Cichanowicz,Edana McCaffery, NyLink Connection 2001 Journal Article

4665

We'll take it from here: Further developments we'd like to see in virtual reference software Coffman,Steve, Information Technology and Libraries 2001 Journal Article

4676

Ready for reference: Academic libraries offer live web-based reference. Final narrative report (on LSTA-funded project) Lindbloom,Mary-Carol, NULL 2001 Report

4996

Live virtual reference: more work and more opportunity Patterson,Rory, Reference Services Review 2001 Journal Article

5156

Current environment of hospital library reference: Part 2- trends for the future of reference Dee,Cheryl R., Wellik,Kay E., Medical Reference Services Quarterly 2001 Journal Article

4719

The emerging reference paradigm: A vision of reference services in a complex information environment Fritch,John W., Mandernack,Scott B., Library Trends 2001 Journal Article

4783

Roles in digital reference McClennen,Michael, Memmott,Patricia, Information Technology and Libraries 2001 Journal Article

5039

CIC ORS (online reference services) workshop notes Peters,Tom, NULL 2001 Conference Proceedings

5167

The future of the academic reference desk in virtual library services: Responses from university, public, and community college libraries Henry,Marcia, NULL 2001 Web Page

4826

There's more to chat then chit-chat: Using chat software for library instruction Jaworowski,Carlene, NULL 2001 Conference Proceedings

4890

Digital libraries: Constructing a value in the digital age for libraries and clients Missingham,Roxanne, NULL 2001 Conference Proceedings

5082

Creating a virtual reference library: Experiences at Suffolk libraries and Heritage Davies,Margaret, Program: Electronic library and Information systems 2001 Journal Article

4709

An analytical survey of chat reference services Francoeur,Stephen, Reference Services Review 2001 Journal Article

4773

Know thy remote users Guenther,Kim, Computers in Libraries 2001 Journal Article

4805

Libraries offer reference services to one another Blumenstyk,Goldie, Chronicle of Higher Education 2001 Journal, Electronic

4581

Why traditional librarianship matters Bridges,Karl, American Libraries 2001 Journal Article

4613

Digital reference in an academic library. Constantine,Paul, NULL 2001 Conference Proceedings

4688

E-mail reference: Refocus and revise. Experiences from Gelman Library. Fullerton,Vera, NULL 2001 Conference Proceedings

4784

Simplifying electronic reference: A hybrid approach to one-on-one consultation Hoskisson,Tam, Wentz,Deleyne, College & Undergraduate Libraries 2001 Journal Article

4848

Libraries meet the world wide web: The collaborative digital reference service Kresh,Diane, ARL Bimonthly Report 2001 Journal Article

4944

Assessing quality in digital reference services: A research prospectus. McClure,Charles R., Lankes,R. David, Information Institute of Syracuse 2001 Web Page

5040

Ready for reference: Academic libraries offer live web-based reference evaluating system use. Final report. Sloan,Bernie, NULL 2001 Report

5296

Virtual reference services in a real world Tenopir,Carol, Library Journal 2001 Journal Article

5360

Reaching out: Monash University Library's suite of virtual reference information desks Van Dyk,Marie-Therese, Dent,Averil, NULL 2001 Conference Proceedings

5392

Evaluating reference services in the electronic age Whitlatch,Jo Bell, Library Trends 2001 Journal Article

5456

Real-time reference round up Mathews,Brian, Primack,Alice, Viggiano,Rachel G., Whitley,Kathy, NULL 2001 Conference Proceedings

5051

Virtual reference: online questions and answers Missingham,Roxanne, Gateways 2001 Journal Article

5083

The public library’s role in the Danish information society: Demand for new competencies? Wohert, Bodil, NULL 2001 Conference Proceedings

5691

The OPAL project: Developing an online digital reference service for distance learners Bradbury,David, Payne,Georgina, Library Hi Tech News 2001 Journal Article

4603

The OPAL project: Developing an automated online reference system for distance learners Payne,Georgina, Bradbury,David, D-Lib Magazine 2001 Journal, Electronic

5158

Online, virtual, e-mail, digital, real time: The next generation of reference services Stahl,Joan, Kresh,Diane Nester, Art Documentation 2001 Journal Article

5318

Conducting the reference interview by e-mail and the intranet Deegan,Eileen, NULL 2001 Conference Proceedings

4721

End-user training in a virtual medical library setting – A case study of an academic medical library in Lebanon Farha,Aida, Library Management 2001 Journal Article

4753

Ready for reference: Academic libraries offer live web-based reference. Preliminary report. Sloan,Bernie, NULL 2001 Report

5297

The electronic reference desk: Communications made virtual Albano,Jessica, Hall,Adam, O’English,Lorena, NULL 2001 Conference Proceedings

4529

Applying information competency to digital reference Ellis,Lisa, Francoeur,Stephen, NULL 2001 Conference Proceedings

4743

Long live old reference services and new technologies Katz,Bill, Library Trends 2001 Journal Article

4914

From sshh to search engine: reference.net on the Web Kresh,Diane Nester, Information Technology and Libraries 2001 Journal Article

4946

Report on the NISO workshop on networked digital reference services National Information Standards Organization, NULL 2001 Report

5106

Virtual desk: Real reference Smith,Rhonda M., Race,Stephanie F., Ault,Meredith, Journal of Library Administration 2001 Journal Article

5298

Working in the Asynchronous Environment: Two Case Studies Wheeler, Justine, Fournier, Leslie, Journal of Library Administration 2001 Journal Article

5490

Cybrarians providing new directions in a digital environment: virtual reference services at the University of Queensland Draper,Anne, Borchardt,Karen, NULL 2001 Conference Proceedings

4733

Towards a virtual reference service Woollett,Melanie, ALIA Quill 101 2001 Journal Article

5469

Digital reference services in public and academic libraries Janes,Joseph, NULL 2001 Book, Section

4509

Going prime time with live chat reference Hoag,Tara J., Cichanowicz,Edana McCaffery, Computers in Libraries 2001 Journal Article

4840

Faster facts Jackson,William, Government Computer News 2001 Journal, Electronic

4872

Digital reference needs metrics Oder,Norman, Library Journal 2001 Journal Article

5128

A study of digital reference in a federal agency. Silverstein,Joanne, Update: Semiannual Bulletin of the ERIC Clearinghouse on Information and Technology 2001 Journal Article

5288

Reference assistance to remote users Stanley,Deborah, Lyandres,Natasha, The Reference Librarian 2001 Journal Article

5320

So you want to do virtual reference? Coffman, Steve, Public Libraries 2001 Journal Article

5672

Applying the ASK model of reference service evaluation to virtual reference services Cotter,Rosemary, Cunningham,David, Fisch,Eva, Paton,Barbara, NULL 2001 Conference Proceedings

4691

Virtual reference at Jones University Heilig,Jean, Colorado Libraries 2001 Journal Article

4819

"I want an expert, not a librarian": expert advisory services, library reference, and knowledge economics on the internet. Mess,John A., Internet Reference Services Quarterly 2001 Journal Article

5075

Reference Services in the New Millennium Tenopir,Carol, Ennis,Lisa A., Online 2001 Journal Article

5363

Reference librarianship: A guide for the 21st century Anderson,Charles R., The Reference Librarian 2001 Journal Article

4531

A virtual expression of need: An analysis of e-mail reference questions Duff,Wendy M., Johnson,Catherine A., The American Archivist 2001 Journal Article

4734

PLCMC offers Virtual Village, "Live Homework Help" NULL Advanced Technology Libraries 2001 Journal Article

4510

Collabrative e-reference: A research agenda Ercegovac,Zorana, NULL 2001 Conference Proceedings

4745

Askusquestions.com- live experienced librarians available over the web Joshi,Ish, The Unabashed Librarian 2001 Journal Article

4905

Current status and future directions for digital reference Lankes,R. David, NULL 2001 Conference Proceedings

4969

The shape of e-reference Oder,Norman, Library Journal 2001 Journal Article

5129

Visionary pragmatism in an e-library environment Rockman,Ilene F., Reference Services Review 2001 Journal Article

5225

Academic reference service in the Web environment Bristow,Ann, Liu,Jian, NULL 2001 Web Page

4617

E-global library: The academic campus library meets the Internet Heilig,Jean M., Searcher 2001 Journal Article

4820

Digital reference at Bobst Library Schwartz,Jennifer, Connect Magazine 2001 Journal, Electronic

5268

The new reference librarian: Using technology to deliver reference services Duggan,James E., Legal Reference Services Quarterly 2001 Journal Article

4735

Reference librarians chat it up online Leveen,Thomas A., Today’s Librarian 2001 Journal Article

4991

Reference service in the digital library: A report on the ready for reference project Sloan,Bernie, Library Hi Tech News 2001 Journal Article

5311

Virtual reference Wadham,Rachel Lynn, Library Mosaics 2001 Journal Article

5407

Ask a librarian – The Macquarie Experience Hair,Philippa, Sandall,Perri-Lee, NULL 2001 Conference Proceedings

4810

Virtual reference: A tired idea already? McLaren,Scott, The Courier 2001 Journal Article

5066

Building the virtual reference desk Saunders,Laverna, Information Today 2001 Journal Article

5258

Diffusion of an innovation: Digital reference service in Carnegie Foundation master’s (comprehensive) academic institution libraries White,Marilyn Domas, The Journal of Academic Librarianship 2001 Journal Article

5450

Ask a librarian email account libref@indiana.edu Analysis for September 1999 Bristow,Ann, Liu,Jian, NULL 2001 Web Page

4618

Creating a consortial chat and collaborative browsing service McGlamery,Susan, NULL 2001 Conference Proceedings

5045

Chat reference service: An analysis of one semester's data Sears,JoAnn, Issues in Science and Technology Librarianship 2001 Journal, Electronic

5269

Considering a launch? Weissman,Sara, Library Journal 2001 Journal Article

5429

Remote reference services at the North Carolina State University Libraries Anderson,Eric, Boyer,Josh, Ciccone,Karen, NULL 2001 Conference Proceedings

4533

Digital reference services: Virtual or real? Bossueau,D. L., Information Management Report 2001 Journal Article

4597

Virtual reference, today and tomorrow Ciccone,Karen, Information Technology and Libraries 2001 Journal Article

4661

General Information Seeking in Changing Times Young,Nancy J., Von Seggern,Marilyn, Reference & User Services Quarterly 2001 Journal Article

5472

Remote, accessible, and on call: Reference librarians go live Colvin,Gloria, Florida Libraries 2001 Journal Article

4683

E-reference: Closing in on 24/7 DeCandido,GraceAnne, NULL 2001 Web Page

4715

The chat reference experience at Carnegie Mellon University Marsteller,Matt, Neuhaus,Paul, NULL 2001 Web Page

5035

Academic libraries test web-based reference Rogers,Michael, Kenney,Brian, Library Journal 2001 Journal Article

5227

Digital reference services: Framework for analysis and evaluation White,Marilyn Domas, Library & Information Science Research 2001 Journal Article

5451

Digital reference service: A new service or the next logical step? Borchardt,Karen, Croud,Jennifer, NULL 2001 Conference Proceedings

4587

Problems of electronic art reference Hoyer,Rudiger, Art Libraries Journal 2001 Journal Article

4854

Cybrarians: Promise and peril Weissman,Sara, NULL 2001 Conference Proceedings

5430

E-mail reference responses from academic ARL libraries: An unobtrusive study Stacy-Bates, Kristine K., NULL 2001 Conference Proceedings

5686

Assessing quality in digital reference services site visit reports: State Library of Florida, Bureau of Library and Network Services and Tampa-Hillsborough County Public Library System Gross,Melissa, McClure,Charles R., NULL 2001 Report

4801

Distance education and digital reference: The Yellow Brick Road? Johnson,Cameron A., McCarty,Laura, Alki 2001 Journal Article

4897

Help for students and profile for the library: the webCT student helpdesk at Flinders University library McBain,Ian, Rowe,Tanya, NULL 2001 Conference Proceedings

5057

Digital reference: How libraries can compete with Aska services Parsons,Anne Marie, Digital Library Federation Newsletter 2001 Journal, Electronic

5153

A brief look at eGain Live, web contact software for the implementation digital reference services Yuan,Haiwang, LIRT News 2001 Journal, Electronic

5473

Providing virtual reference service Breeding,Marshall, Information Today 2001 Journal Article

4609

Food for Thought at the QandA cafe Holmer,Susan E., Silveria,Janie B., NULL 2001 Conference Proceedings

4844

Ask a librarian live: Using chat technology to expand remote reference services in an academic business library Olkowski,Stacy, NULL 2001 Conference Proceedings

5132

Developing a model to provide digital reference services Stemper,James A., Butler,John T., Reference Services Review 2001 Journal Article

5324

Academic libraries test Web-based reference Kenney, Brian, Library Journal 2001 Journal Article

5676

Our experiment in online, real-time reference Broughton,Kelly, Computers in Libraries 2001 Journal Article

4620

Virtual reference in libraries: Remote patrons heading your way? Helfer,Doris Small, Searcher 2001 Journal Article

4823

Understanding intermediation in a digital environment: An exploratory case study Southwick,Silvia Barcellos, NULL 2001 Dissertation/Thesis, Unpublished

5303

Going where the users are: Live digital reference Stormont,Sam, Information Technology and Libraries 2001 Journal Article

5335

Know your audience Weissman,Sara, Library Journal 2001 Journal Article

5431

Declining that invitation Van Fleet, Connie, Wallace, Danny P., Reference and User Services Quarterly 2001 Journal Article

5687

The association’s associations: RUSA is leading reference librarians Bourdon, Cathleen American Libraries 2001 Journal Article

5911

KnowledgeBit: A database format for reference version 2.0 Butler,Brett, NULL 2001 Conference Proceedings

4631

Sunday Night Live!: An experiment in real time reference chat–on a shoestring budget Cichanowicz,Edana M., Charleston Advisor 2001 Journal Article

4663

Assessing quality in digital reference services: Overview of key literature on digital reference Gross,Melissa, McClure,Charles R., Lankes,R. David, NULL 2001 Report

4802

A need to know Langlois,Greg, Federal Computer Week 2001 Journal Article

4962

E-mail reference services: Characteristics and effects on overall reference services at an academic health sciences library Powell,Carol A., Bradigan,Pamela S., Reference & User Services Quarterly 2001 Journal Article

5186

Creating an instant messaging reference system Fagan,Jody Condit, Calloway,Michele, Information Technology and Libraries 2001 Journal Article

4749

The Future is now: Reference service for the electronic era Horn,Judy, NULL 2001 Conference Proceedings

4845

Trends and issues in digital reference services Kasowitz,Abby S., ERIC Digest 2001 Journal Article

4909

What is the best model of reference service? Tyckoson,David A., Library Trends 2001 Journal Article

5389

Digital reference: A case study of question types in an academic library Diamond,Wendy, Pease,Barbara, Reference Services Review 2001 Journal Article

4728

Bringing the human touch to digital library service Helman,Deborah L., Science and Technology Libraries 2001 Journal Article

4824

Ask-an-expert services analysis Janes,Joseph, Hill,Chrystie, Rolfe,Alex, Journal of the American Society for Information Science and Technology 2001 Journal Article

4888

E-mail reference: Who, when, where, and what is asked Lederer,Naomi, The Reference Librarian 2001 Journal Article

4984

Analysis of remote reference correspondence at a large academic manuscripts collection Martin,Kristen E., The American Archivist 2001 Journal Article

5048

Distance learning service: It's closer than you think Pace,Andrew K., Computers in Libraries 2001 Journal Article

5144

Virtual reference: 24 x 7 in your library/information center Regan,Caroline, Online Currents 2001 Journal Article

5208

Declining that invitation: a response to Jerry Campbell Sowards,Steven W., Reference & User Services Quarterly 2001 Journal Article

5304

Online library instruction for online students Viggiano,Rachel G., Ault,Meredith, Information Technology and Libraries 2001 Journal Article

5400

Virtual reference desk incubator: A demo Bennett,Blythe Allison, NULL 2001 Conference Proceedings

4568

Virtual reference feasibility study report. April 2, 2002 Information Services Management Committee, NULL 2002 Report

4867

Online chat reference: The awareness of, use of, interest in, and marketing of this new reference service technology. Johnson,Corey M., NULL 2002 Dissertation/Thesis, Unpublished

4899

Ask a librarian live; specialist and broad-based reference capacities expanded by new software Patrick,Susan, Matthews,Cathy, College & Research Libraries News 2002 Journal Article

5155

Web Chat Action Team. Final report and recommendations Syracuse University Library, NULL 2002 Report

5347

Testing collaborative electronic reference services: The experience of UK University Research Libraries in the use of OCLC's QuestionPoint Bains,Simon, NULL 2002 Conference Proceedings

4547

Live, digital reference: a close look at libraries' exciting new service. (An LJ Round Table) Kenney,Brian, Library Journal 2002 Journal Article

4921

Discovering corporate virtual reference: What sources are available? Marvin,Stephen, The Bottom Line 2002 Journal Article

5049

Virtual Reference Service Pilot Project – Report University of Alberta. October 1, 2001 – April 30, 2002 2002 Report

5689

New Google answers service raises a few questions of its own Calishain,Tara, Information Today 2002 Journal Article

4633

Virtual reference services: Connecting users with experts and supporting the development of skills Bakker,Trix, Liber Quarterly: The Journal of European Research Libraries 2002 Journal Article

4548

Real-time reference: The use of chat technology to improve point of need assistance Connor,Elizabeth, Medical Reference Services Quarterly 2002 Journal Article

4687

High touch or high tech: The collaborative digital reference service as a model for the future of reference Kresh,Diane, Advances in Librarianship 2002 Book, Section

4943

Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians Meola,Marc, Stormont,Sam, NULL 2002 Book, Whole

5071

Report to Orbis Council Orbis Virtual Reference Task Force, NULL 2002 Report

5135

Reference futures: Outsourcing, the web, or knowledge counseling Whitlatch,Jo Bell, RUSA Forum on the Future of Reference Services 2002 Web Page

5455

Finger on the pulse: Librarians describe evolving reference practice in an increasingly digital world Janes, Joseph, Hill, Chrystie, Reference & Users Services Quarterly 2002 Journal Article

5903

Electronic integration of library services through a campuswide network Roysdon,Christine M., Elliott,Laura Lee, RQ 2002 Journal Article

5242

Alaska's Virtual Reference Service (VRS) Project. Final Report NULL NULL 2002 Report

4506

Yahoo! service offers more advice than expertise Calishain,Tara, Information Today 2002 Journal Article

4634

Live, digital reference marketplace Hirko,Buff, NULL 2002 Web Page

4837

An automated approach to online digital reference: the Open University Library OPAL Project Payne,Georgina F., Bradbury,David, Program: Electronic Library and Information Systems 2002 Journal Article

5157

Digital reference: Reference librarians' experiences and attitudes Janes,Joseph, Journal of the American Society for Information Science and Technology 2002 Journal Article

4880

Ask A Librarian Annual Report 2001/2002. Rutgers University Borisovets,Natalie, NULL 2002 Report

4592

The current state of research on reference transactions Richardson Jr.,John V., NULL 2002 Book, Section

5211

Establishing e-reference services for Oregon: Proposal and recommendations. Statewide E-Reference Task Force at Oregon State Library NULL NULL 2002 Web Page

4507

Moving fast: The statewide virtual reference project Hirko,Buff, Alki 2002 Journal Article

4838

A primary knowledge revolution: New demands, new responsibilities for reference librarians and services in the digital age Jackson,Michael Gordon, The Library Quarterly 2002 Journal Article

4870

Brief encounters in cyber space Lindgren,Peter, Scandinavian Public Library Quarterly 2002 Journal Article

4998

Library encourages patrons to chat. Sarkar,Dibya, Federal Computer Week 2002 Journal Article

5254

New service allows public to pose reference questions without visiting the library Carlson,Scott, Chronicle of Higher Education 2002 Journal Article

4646

Electronic reference: Trends and considerations Coon,Brad, Wojtowicz,Richard, PNLA Quarterly 2002 Journal Article

4689

Computers in libraries: Virtual reference plus dead and emerging technologies Hattery,Maxine, Information Retrieval and Library Automation 2002 Journal Article

4817

Live reference: Too much, too fast? Janes,Joseph, School Library Journal 2002 Journal Article

4881

Evaluating online real-time reference in an academic library: Obstacles and recommendations Ronan,Jana, Reakes,Patrick, Cornwell,Gary, The Reference Librarian 2002 Journal Article

5233

A Decade of Digital Reference: 1991-2001 Tenopir,Carol, Ennis,Lisa, Reference & User Services Quarterly 2002 Journal Article

5361

Ask a Librarian LIVE Pilot Project Report. Rutgers University Borisovets,Natalie, NULL 2002 Report

4593

Cooperative reference: Is there a consortium model? Curtis,Susan Chandler, Mann,Barbara J., Reference & User Services Quarterly 2002 Journal Article

4700

Reference around the clock: Is it in your future? Dougherty,Richard M., American Libraries 2002 Journal Article

4732

Virtual reference: A letter from North America Fiander,Michelle, Cultivate Interactive 2002 Journal, Electronic

4764

Instant messaging reference: Users’ evaluation of library chat Ruppel,Margie, Fagan,Jody Condit, Reference Services Review 2002 Journal Article

5244

Virtual reference service pilot project: Report. October 1, 2001-April 30, 2002. NULL NULL 2002 Report

4508

Paying for answers online Arnoldy,Ben, Christian Science Monitor 2002 Journal Article

4540

A rush to serve: Digital reference services and the commitment to 24/7 Jackson,Michael Gordon, NULL 2002 Book, Section

4871

Internet reference services and the help desk: Does the nature of a user's query really change? Qayyum,Muhammad Asim, Internet Reference Services Quarterly 2002 Journal Article

5191

Network of online librarians can provide answers, 24/7 Bodmer,Bill, The Princeton Packet 2002 Newspaper Article

4583

Electronic reference service trends among Louisiana academic libraries Corrigan,Andy, Diamond,Tom, Hill,J. B., Louisiana Libraries 2002 Journal Article

4690

What is reference for? RUSA Forum: The future of reference services Janes,Joseph, NULL 2002 Conference Proceedings

4882

Collaborative digital reference in small academic liberal arts college libraries: Connecticut College, Smith College and Wesleyan University, 2001-2002 Cheng,Rachel J., Nathanson,Alan J., MacFarlane,Heather, Hansen,Beth, Berger,Sika, Resource Sharing & Information Networks 2002 Journal Article

4658

Virtual reference services in public libraries: From "access to" to "use of" information Hummelshoj,Marianne, NULL 2002 Conference Proceedings

4861

The emerging virtual reference desk Strom,Lorraine, Mississippi Libraries 2002 Journal Article

5341

Chat reference: One university's experience Campbell,Kathy A., Jones,Marie F., Shuttle,Jerry, The Reference Librarian 2002 Journal Article

4637

Digital reference: A new library paradigm or the Emperor's New Clothes Mckinzie,Steve, Against the Grain 2002 Journal Article

5064

Internet speed, library know-how intersect in digital reference Rockman,Ilene F., NULL 2002 Book, Section

5224

Internet reference services: A select bibliography Taher,Mohamed, NULL 2002 Web Page

5352

Delivering digital reference Kawakami,Alice K., Library Journal 2002 Journal Article

4915

Chat reference: ARL SPEC Kit 273 Ronan,Jana, Turner,Carol, NULL 2002 Web Page

5235

Becoming part of the course using Blackboard to extend one-shot library instruction Cox, Christopher, College & Research Library News 2002 Journal Article

5779

Digital libraries and reference services: Present and future Chowdhury,Gobinda G., Journal of Documentation 2002 Journal Article

4659

ASERL Virtual reference membership survey. Executive summary: Preliminary results Association of Southern Research Libraries, NULL 2002 Report

4542

Ready with answers around the clock Koch,Neal, New York Times 2002 Newspaper Article

4937

Virtual reference: Overrated, inflated and not real Mckinzie,Steve, Lauer,Jonathon D., Charleston Advisor 2002 Journal Article

5065

Real-time (synchronous interactive) reference interview: A selected bibliography Taher,Mohamed, Internet Reference Services Quarterly 2002 Journal Article

5353

Global chat: Web-based inquiries at the University of Leicester McGill,Lou, NULL 2002 Book, Section

5044

Virtual reference services: Part 1 types of virtual reference Neale,Jane C., Nylink Connection 2002 Journal Article

5108

A digital reference service for a digital library: Chat technology in a remote reference service Ryerson University McConnell Funding Project Final Report – Diane Granfeld Principal Investigator 2002 Report

5684

Establishing and maintaining live online reference service Maxwell,Nancy Kalikow, Library Technology Reports 2002 Journal Article

5055

Assessing digital reference Hodges,Ruth A., Libri: International Journal of Libraries and Information Services 2002 Journal Article

4842

The Virtual Reference Librarian's Handbook Lipow,Anne Grodzins, NULL 2002 Book, Whole

5002

The digital library of the future Quint,Barbara, Information Today 2002 Journal Article

5194

The reference interview through asynchronous e-mail and synchronous interactive reference: Does it save the time of the interviewee? Taher,Mohamed, Internet Reference Services Quarterly 2002 Journal Article

5354

Establishing e-reference services for Oregon: Proposal and recommendations Oregon State Library, NULL 2002 Report

5674

10 Tips for marketing virtual reference services (VRS) Barber,Peggy, Wallace,Linda, NULL 2002 Web Page

4554

The necessity of real-time: fact and fiction in digital reference systems Lankes,R. David, Shostack,Pauline, Reference & User Services Quarterly 2002 Journal Article

4981

Virtual reference services: Part 2 types of virtual reference Neale,Jane C., Nylink Connection 2002 Journal Article

5109

Washington State Library statewide virtual reference project
Focus Group results: March 2002
Owens,Patricia L., NULL 2002 Report

5141

Digital discomfort? “Get over it,” says McClure Pierce,Jennifer Burek, American Libraries 2002 Journal Article

5173

The reality of virtual reference: A view from the edge Williamson,Janet, Feliciter 2002 Journal Article

5461

Managing reference e-mail in an archival setting Bell,Mary Margaret, College & Research Libraries News 2002 Journal Article

4565

Providing electronic reference services Greene,A. Y., NULL 2002 Book, Section

4800

METRO and OCLC: Implementing virtual reference in a multi-type consortium Hiebing,Dottie, Johnson,Timothy, Resource Sharing & Information Networks 2002 Journal Article

4832

Virtual chat reference services. Levy,Debbie, School of Library, Archival and Information Studies 2002 Web Page

4992

The investment in providing virtual reference: What sources are available? Maxymuk,John, The Bottom Line 2002 Journal Article

5056

Information for sale: My experience with google answers West,Jessamyn, Searcher 2002 Journal Article

5440

Yahoo! Do you Google? Virtual reference overview Cannon,Nancy, The Reference Librarian 2002 Journal Article

4640

Digital reference: Bringing the reference desk to cyberspace Gottesman,L., Library of Congress Information Bulletin 2002 Journal Article

4779

QuestionPoint marks new era in virtual reference Quint,Barbara, Information Today 2002 Journal Article

5195

The web-based reference interview: A symposium. Taher,Mohamed, Internet Reference Services Quarterly 2002 Journal Article

5355

Virtual reference services: Part 3 types of virtual reference Neale,Jane C., Nylink Connection 2002 Journal Article

5110

Here, there, and everywhere–Live virtual reference Stormont,Sam, Collection Management 2002 Journal Article

5334

Be it resolved all reference librarians are toast Anhang,Abe, American Libraries 2002 Journal Article

4534

24×7 Reference Task Force. Final Report Boston Library Consortium, NULL 2002 Web Page

4598

Going where the students are: Live/Web reference at Cal Poly Pomona Dunn,Kathleen, Morgan,Ann, The Reference Librarian 2002 Journal Article

4737

Instant messaging reference in an academic library: A case study Foley,Marianne, College & Research Libraries 2002 Journal Article

4769

Managing and staffing a virtual reference service pilot project West,Kathy, Feliciter 2002 Journal Article

5441

Be it resolved that reference librarians are not toast Coffman,Steve, American Libraries 2002 Journal Article

4673

The collaborative digital reference service Gourlay,Peter, PNLA Quarterly 2002 Journal Article

4780

An unobtrusive evaluation of line real time library reference services Kaske,Neal, Arnold,Julie, NULL 2002 Conference Proceedings

4908

Reference anytime anywhere: Towards virtual reference services at Penn State Moyo,Lesley M., The Electronic Library 2002 Journal Article

5100

E-reference: How consortia add value Peters,Thomas A., The Journal of Academic Librarianship 2002 Journal Article

5164

Some advice for Google Answers Quint,Barbara, Information Today 2002 Journal Article

5196

The problem patron and the academic library web site as virtual reference desk Taylor,Daniel, Porter,George S., The Reference Librarian 2002 Journal Article

5356

Digital discomfort? “Get over it,” says McClure Burek Pierce, Jennifer American Libraries 2002 Journal Article

5868

The Online Personal Academic Librarian (OPAL): A virtual librarian for a virtual student community Needham,Gill, Simpson,Evelyn, NULL 2002 Book, Section

5111

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians Ross,Catherine Sheldrick, Nilsen,Kirsti, Dewdney,Patricia, NULL 2002 Book, Whole

5239

The great reference debate Anhang,Abe, Coffman,Steve, American Libraries 2002 Journal Article

4535

Virtual reference, real data: Results of a pilot study Kibbee,Jo, Ward,David, Ma,Wei, Reference Services Review 2002 Journal Article

4930

Creating successful e-mail/chat documentation: The process flow diagram approach Truelson,Judith A., NULL 2002 Conference Proceedings

5378

What's wrong with collaborative digital reference? Coffman,Steve, American Libraries 2002 Journal Article

4674

A digital reference service for a digital library: Chat technology in a remote reference service Granfield,Diane, NULL 2002 Report

4781

The virtual librarian and the electronic reference interview Bowman,Vibiana, Internet Reference Services Quarterly 2002 Journal Article

4600

An exploratory study of the differences between face-to-face and computer-mediated reference interactions Ford,Charlotte Elizabeth, NULL 2003 Dissertation/Thesis

4771

Chat reference service in medical libraries: Part 2- Trends in medical school libraries Dee,Cheryl R., Medical Reference Services Quarterly 2003 Journal Article

4718

Site search and instant messaging reference: A comparative study Fagan,Jody Condit, Desai,Christina, Internet Reference Services Quarterly 2003 Journal Article

4750

Introduction to Reference Work in the Digital Age Janes,Joseph, NULL 2003 Book, Whole

4878

Live reference in an academic health sciences library: the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences lLbrary at Stratford McClellan,Cynthia S., Internet Reference Services Quarterly 2003 Journal Article

5038

My web librarian: A report on patterns of system use and user satisfaction Sloan,Bernie, NULL 2003 Report

5294

Evaluation of chat reference service quality White,Marilyn Domas, Abels,Eileen G., Kaske,Neal, D-Lib Magazine 2003 Journal, Electronic

5454

E-Mail Reference: Improving Service by Working Cooperatively Ladenson, Sharon, The Reference Librarian 2003 Journal Article

5486

QuestionPoint fortifies libraries in Internet age O’Leary, Mick, Online 2003 Journal Article

5678

Building a digital library in support of distance learning Ferguson,Jessame, Fowler,Joel, Hanley,Marilyn, Schafer,Jay, Journal of Library Administration 2003 Journal Article

4761

Question negotiation and the technological environment Janes,Joseph, Silverstein,Joanne, D-Lib Magazine 2003 Journal, Electronic

4889

Privacy and confidentiality in digital reference Neuhaus,Paul, Van Fleet,Connie, Wallace,Danny P., Reference & User Services Quarterly 2003 Journal Article

5113

Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries NULL Information Outlook 2003 Journal Article

4505

Hi, what can I do for you? Eik,Solveig, Scandinavian Public Library Quarterly 2003 Journal Article

4740

Promotion and evaluation of a virtual reference service McGraw,Kathleen A., Heiland,Jennifer, Harris,Julianna C., Medical Reference Services Quarterly 2003 Journal Article

5060

From AskWendt Live to QuestionPoint: A chronology of the development of a persistently virtual reference product and service Wanserski,John, Internet Reference Services Quarterly 2003 Journal Article

5412

Virtual reference at Duke: An informal history Blank,Phil, The Reference Librarian 2003 Journal Article

4580

A checklist for starting and operating a digital reference desk Breznay,Ann Marie, Haas,Leslie M., The Reference Librarian 2003 Journal Article

4612

Communication strategies for instant messaging and chat reference services Fagan,Jody Condit, Desai,Christina M., The Reference Librarian 2003 Journal Article

4751

What is reference for? Janes,Joseph, Reference Services Review 2003 Journal Article

4879

My web librarian: An update on system use and user satisfaction Sloan,Bernie, NULL 2003 Report

5295

Chat is now: Administrative issues Barr,Belinda, Conley,Jerome, Goode,Joanne, Internet Reference Services Quarterly 2003 Journal Article

4559

Communication, patron satisfaction, and the reference interview Kern,Kathleen, Reference & User Services Quarterly 2003 Journal Article

4922

Technology, cluelessness, anthropology, and the memex: the future of academic reference service Rettig,James, Reference Services Review 2003 Journal Article

5210

Mediated online searching and digital reference Spink,Amanda, The Reference Librarian 2003 Journal Article

5306

Being RAD: Reference at a distance in a multi-campus institution Witten,Shelle, Journal of Library Administration 2003 Journal Article

5466

Our virtual reference training camp Elias,Tana, Morrill,Stef, Computers in Libraries 2003 Journal Article

4741

Digital reference as an instructional tool: Just in time and just enough Johnston,Patricia E., Searcher 2003 Journal Article

4901

Information around the clock from around the world (global librarian) Marcum,Melissa, Econtent 2003 Journal Article

5029

Is the reference librarian real or virtual? Balas,Janet, Computers in Libraries 2003 Journal Article

4549

Virtual reference library wide service. Recommendations for implementation Fairbairn,Linden, Arndell,Michael, Crosbie,Philippa, Hayes,Jen, Murray-Smith,Susan, Sussman,Alexander, Turner,Alison, NULL 2003 Report

4752

Chat Reference : A Guide to Llive Virtual Reference Services Ronan,Jana(ed), NULL 2003 Book, Whole

5232

Australian virtual libraries for Crocodile Dundee and the Sheilas Fernandez,Joe, Online 2003 Journal Article

4763

Devloping a chat reference training program Tucker, James Cory, Internet Reference Services Quarterly 2003 Journal Article

5883

Virtual reference: A telecommuting opportunity? Calzonetti,Jo Ann, deChambeau,Aimee, Information Outlook 2003 Journal Article

4635

Digital reference: an overview Silverstein,Joanne, D-Lib Magazine 2003 Journal, Electronic

5286

Virtually yours: Thoughts on where we have been and where we are going with virtual reference services in libraries Kresh,Diane Nester, The Reference Librarian 2003 Journal Article

4945

Virtual libraries–real threats: Technostress and virtual reference Van Fleet,Connie, Wallace,Danny P., Reference & User Services Quarterly 2003 Journal Article

5393

E-mail reference responses from academic ARL libraries: An unobtrusive study Stacy-Bates,Kristine, Reference & User Services Quarterly 2003 Journal Article

5308

Current state of digital reference in primary and secondary education Lankes,R. David, D-Lib Magazine 2003 Journal, Electronic

4967

The future of reference: Point-of-need reference service: No longer an afterthought Lipow,Anne Grodzins, Reference Services Review 2003 Journal Article

4999

May we help you find something? AskNSDL! Silverstein,Joanne, Knowledge Quest 2003 Journal Article

5287

Real-time digital reference Kawakami, Alice K., NULL 2003 Book, Section

5703

Implementing virtual reference: Hollywood technology in real life Balleste,Roy, Russell,Gordon, Computers in Libraries 2003 Journal Article

4551

Cost, statistics, measures, and standards for digital reference services: A preliminary view Lankes,R. David, Gross,Melissa, McClure,Charles R., Library Trends 2003 Journal Article

4978

KANAnswer: A collaborative statewide virtual reference pilot project Stockham,Marcia, Turtle,Elizabeth, Hansen,Eric, The Reference Librarian 2003 Journal Article

5330

Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries Williams, Clara R., Walters, Tyler O., Information Outlook 2003 Journal Article

5682

ASK: A virtual enquiry desk – a case study Beard,Jill, Bottomly,Neil, Geeson,Rachel, Spencer,Stuart, The Electronic Library 2003 Journal Article

4562

Not virtual, but a real, live, online, interactive reference service Jerant,Lisa Lott, Firestein,Kenneth, Medical Reference Services Quarterly 2003 Journal Article

4893

Chat reference service pilot Maxey-Harris,Charlene, Nebraska Library Association Quarterly 2003 Journal Article

5053

Location, location, location Wells,Catherine A., Wallace,Danny P., Van Fleet,Connie, Reference & User Services Quarterly 2003 Journal Article

5437

NULL Smith Ronan, Jana NULL 2003 Book

5917

Service proposal “Ask ASERL” virtual reference service. Revised Association of Southern Research Libraries, NULL 2003 Report

4541

The local nature of digital reference Berry,Teresa U., Casado,Margaret M., Dixon,Lana S., The Southeastern Librarian 2003 Journal Article

4573

The digital reference fallacy Lankes,R. David, The Reference Librarian 2003 Journal Article

4968

The librarian has left the building-But to where? Lipow,Anne Grodzins, Internet Reference Services Quarterly 2003 Journal Article

5000

Live Virtual Reference. Topical Brief Tuining,Joyce A., NULL 2003 Report

5384

Using virtual reference transcripts for staff training Ward,David, Reference Services Review 2003 Journal Article

5416

Virtual reference: An encounter wherein Marian meets vivaciousgurl en route to Jeeves Whit,Alisa, Against the Grain 2003 Journal Article

5448

Smith Ronan, Jana 2003 Book

5928

A study of web-based interactive reference services via academic library home pages Bao,Xue-Ming, Reference & User Services Quarterly 2003 Journal Article

4552

Electronic reference service: A teen's eye view Farmer,Lesley S., Knowledge Quest 2003 Journal Article

4755

Real-time chat reference and the importance of text- chat Ovadia,Steven, The Reference Librarian 2003 Journal Article

5139

Towards a typology of e-mail reference questions Schwartz,Jennifer, Internet Reference Services Quarterly 2003 Journal Article

5267

Virtual reference transcript analysis: A few models Smyth,Joanne, Searcher 2003 Journal Article

5299

One library's experience with review and selection of chat software for reference Behm,Leslie M., Medical Reference Services Quarterly 2003 Journal Article

4563

Google Answers Is Not the Answer West,Jessamyn, American Libraries 2003 Journal Article

5438

Virtual reference demonstrations in Washington Campbell,Nicole, Alki 2003 Journal Article

4638

Point-of-need reference service: No longer an afterthought Lipow,Anne Grodzins, Reference Services Review 2003 Journal Article

5001

The technological challenges of digital reference Penka,Jeffrey T., D-Lib Magazine 2003 Journal, Electronic

5161

Collaboration: The key to unlocking the dilemma of distance reference services Hawkins Backhus, Sherry, & Pedersen Summey, Terri, Reference Librarian 2003 Journal Article

5865

Hurry up and wait: Observations and tips about the practice of chat reference Carter,David S., The Reference Librarian 2003 Journal Article

4649

Instant messaging reference: How does it compare? Desai,Christina M., The Electronic Library 2003 Journal Article

4724

Digital reference: training and assessment for service improvement Kawakami,Alice, Swartz,Pauline, Reference & User Services Quarterly 2003 Journal Article

4916

"Ask a Librarian": The experience of four hospital libraries Stone,Martha E., Foxman,Carole, Sostack,Maura, Francar,Lori, Hall,Patrice, Markwell,Linda Garr, Medical Reference Services Quarterly 2003 Journal Article

5332

Reference and instruction services go virtual as a form of outreach: Case studies from academic libraries Williams,Clara R., Walters,Tyler O., Information Outlook 2003 Journal Article

5460

Utilizing Blackboard to provide library instruction: Uploading MS Word handouts with links to course specific resources Lenholt, Rob, Costello, Barbara, Stryker, Judson, Reference Services Review 2003 Journal Article

5780

Why digital reference matters: Leading librarian cybercast Gottesman, Laura, Library of Congress Information Bulletin 2003 Journal Article

5908

Managing data collection for real-time reference: Lessons from the AskERIC Live! experience Belanger,Yvonne, Lankes,R. David, Shostack,Pauline Lynch, Internet Reference Services Quarterly 2003 Journal Article

4564

Our experience with two virtual reference services at IUPUI University library Boruff-Jones,Polly D., The Reference Librarian 2003 Journal Article

4596

Virtual reference service evaluation: An application of unobtrusive research methods and the Virtual Reference Desk’s Facets of Quality for Digital Reference Service Bullard,Kristen A., NULL 2003 Dissertation/Thesis, Unpublished

4628

Integrating a new service: One library's experience with digital reference Herzog,Susan, North Carolina Libraries 2003 Journal Article

4831

Why virtual reference? Compilation of discussion on DIG_REF discussion list Keyser,Marcia, LISNews.com 2003 Web Page

4927

Planning, implementing, and using a virtual reference service. MacDonald,Marlyse H., Medical Reference Services Quarterly 2003 Journal Article

5023

The region 4 collaborative virtual eeference project Parker,Sandi K., Johnson,E. Diane, Medical Reference Services Quarterly 2003 Journal Article

5151

Digital reference triage: Factors influencing question routing and assignment Pomerantz,Jeffrey, Nicholson,Scott, Lankes,R. David, The Library Quarterly 2003 Journal Article

5183

The librarian is in, and online! West,Jessamyn, Computers in Libraries 2003 Journal Article

5439

Does your library offer remote reference and information services? Reichardt, Randy, NULL 2003 Web Page

5599

Digital reference: An overview Katz, Bill, Reference Librarian 2003 Journal Article

5919

Florida libraries go live: A look at chat reference services Colvin,Gloria, Internet Reference Services Quarterly 2003 Journal Article

4682

Collaboration between digital museums and digital libraries Goodrum,Abby, D-Lib Magazine 2003 Journal, Electronic

4778

Reconsidering services for the postmodern student Koh,Connie, Australian Academic & Research Libraries 2003 Journal, Electronic

4938

QuestionPoint fortifies libraries in internet age O’Leary,Mick, Online 2003 Journal Article

5130

Digital reference: An overview Katz, Bill, Reference Librarian 2003 Journal Article

5930

Reading the river: The state of the art of real-ime reference Heise,Jennifer, Kimmel,Stacey, Internet Reference Services Quarterly 2003 Journal Article

4821

InfoEyes: Digital reference and electronic resource instruction for visually impaired Mid-Illinois Talking Book Center, NULL 2003 Web Page

5077

Internet review: Virtual reference desks Maddox,Rebecca, Kentucky Libraries 2003 Journal Article

5024

Stocking the virtual ready reference collection Mizzy,Danianne, Mahoney,Elizabeth Tillapaugh, The Reference Librarian 2003 Journal Article

5088

Chat: from the desk of a subject librarian Porter,Susan, Reference Services Review 2003 Journal Article

5184

Introduction to Reference Work In The Digital Age Janes, Joseph, 2003 Book, Whole

5536

Going Live: Starting and Running a Virtual Reference Service Coffman,Steve, NULL 2003 Book, Whole

4672

Online in real-time? Deciding whether to offer a real-time virtual reference service Jane,Catherine, McMillan,Dawn, The Electronic Library 2003 Journal Article

4875

Virtual reference services: The LSU Libraries experience Sims,Melanie E., The Reference Librarian 2003 Journal Article

5291

Going it alone: Can a small/medium-sized library manage live online reference? Ward,Joyce, Mervar,Dana, Loving,Matthew, Kronen,Steve, The Reference Librarian 2003 Journal Article

5419

From Ask Wendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service Wanserski , John Internet Reference Services Quarterly 2003 Journal Article

5675

Virtual reference: What’s in a name? Pace, Andrew K., Computers in Libraries 2003 Journal Article

5867

Managing a statewide virtual reference service: How Q and A NJ works Bromberg,Peter, Computers in Libraries 2003 Journal Article

4619

Virtual reference in libraries: Status and issues Helfer,Doris Small, Searcher 2003 Journal Article

4822

Bad moon rising: A candid examination of digital reference and what It means to the profession Lauer,Jonathon D., Mckinzie,Steve, The Reference Librarian 2003 Journal Article

4982

After school and online Thompson,Joseph, Library Journal 2003 Journal Article

5366

Managing an established virtual reference service Ciccone,Karen, VanScoy,Amy, Internet Reference Services Quarterly 2003 Journal Article

4662

Ask a Librarian: An analysis of an e-mail reference service at a large academic library Moeller,Sherry Engle, Internet Reference Services Quarterly 2003 Journal Article

5089

Collaborative virtual reference in Colorado Bailey-Hainer,Brenda, Colorado Libraries 2003 Journal Article

4545

Exploring the synchronous digital reference interaction for query types question negotiation, and patron response. Marsteller,Matthew R., Mizzy,Danianne, Internet Reference Services Quarterly 2003 Journal Article

5036

The reference interview online Ronan,Jana, Reference & User Services Quarterly 2003 Journal Article

5228

We jumped on the live reference bandwagon, and we love the ride Schaake,Glenda, Sathan,Eleanor, Computers in Libraries 2003 Journal Article

5260

Bringing virtual reference to library usrs in Canada Gauder,Brad, OCLC Newsletter 2003 Journal, Electronic

4791

Google meets eBay: what academic librarians can learn from alternative information providers Kenney,Anne R., McGovern,Nancy Y., Martinez,Ida T., Heidig,Lance J., D-Lib Magazine 2003 Journal, Electronic

4919

Ask a librarian virtual reference services at the Boeing library. Martin,Julie, Internet Reference Services Quarterly 2003 Journal Article

5047

Virtual reference: What's in a name? Pace,Andrew K., Computers in Libraries 2003 Journal Article

5143

Net Librarian.dk. A joint project Daugaard,Vera, Krag,Susanne Dalsgaard, Scandinavian Public Library Quarterly 2003 Journal Article

4706

Virtual reference at Queen's University Library: An investigative report Information Services and Instruction Functional Team, NULL 2003 Report

4866

Q and A NJ: Service design and impact Sweet,Marianne F., Lisa,David M., Colston,Dale E., Internet Reference Services Quarterly 2003 Journal Article

5346

Collaborative virtual reference service: Project update. September 2003. Bailey-Hainer,Brenda, NULL 2003 Report

4546

Chat reference service in medical libraries: Part 1- An introduction Dee,Cheryl R., Medical Reference Services Quarterly 2003 Journal Article

4717

Digital reference for teens Janes,Joseph, Voice of Youth Advocates 2003 Journal Article

4877

Opportunities for real-time digital reference service Marsteller,Matthew R., Schmitt-Marsteller,Jackie, The Reference Librarian 2003 Journal Article

5037

A hitchhiker's guide to chat Munro,Karen, Zeidman-Karpinski,Annie, OLA Quarterly 2003 Journal Article

5101

Staffing a real-time reference service: The University of Florida experience Ronan,Jana, Internet Reference Services Quarterly 2003 Journal Article

5229

Revisiting digital reference Tennant,Roy, Library Journal 2003 Journal Article

5357

Ask a Penn State Librarian, live: virtual reference service at Penn State Ware,Susan A., Fennewald,Joseph, Moyo,Lesley M., Probst,Laura K., The Reference Librarian 2003 Journal Article

5421

Discovering corporate virtual reference services Marvin, Stephen, Information Outlook 2003 Journal Article

5677

Usage and user analysis of a real-time digital reference service Broughton,Kelly M., The Reference Librarian 2003 Journal Article

4621

Virtual reference Canada Gaudet,Franceen, Dinberg,Donna, Feliciter 2003 Journal Article

4792

The virtual gets real Kenney,Brian, Library Journal 2003 Journal Article

4920

On the desirableness of personal relations between librarians and readers: The past and future of reference service Tyckoson, David, Reference Services Review 2003 Journal Article

5688

Live reference chat from a customer service perspective Cichanowicz,Edana McCaffery, Internet Reference Services Quarterly 2003 Journal Article

4664

Virtual reference collaboration in Illinois: A case study of MyWebLibrarian and the trends that drive it Lindbloom,Mary-Carol, NULL 2004 Conference Proceedings

4995

Ask a librarian: Florida's virtual reference service Sachs,Diana, Community & Junior College Libraries 2004 Journal Article

5251

Library LAWLINE: Collaborative virtual reference in a special library consortium Matheson, Scott, Reference Librarian 2004 Journal Article

5859

The changing roles of academic reference librarians over a ten-year period Cardina,Christen, Wicks,Donald, Reference & User Services Quarterly 2004 Journal Article

4643

Auditory options Peters,Tom, Library Journal 2004 Journal Article

5166

Software Is Not Enough: Teaching and Training Digital Reference Librarians Harris, Lydia Eato, 2004 Book, Section

5518

It's all about reference: Expanding the vision of the Virtual Reference Desk Conference Huling,Nancy, Reference & User Services Quarterly 2004 Journal Article

4857

Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of email and chat reference Lee,Ian J., Australian Academic & Research Libraries 2004 Journal Article

4985

Bilingual virtual reference: It's better than searching the open web Lupien,Pascal, Computers in Libraries 2004 Journal Article

5017

The social life of digital reference: What the technology affords Sen-Roy,Mita, The Reference Librarian 2004 Journal Article

5273

Get vendor savvy Hirko,Buff, NULL 2004 Web Page

4836

Making connections via Instant Messenger (IM): Student use of IM to maintain personal relationships Kindred,Jeannette, Roper,Shannon L., Qualitative Research Reports in Communication 2004 Journal Article

4932

"Contact Us": Archivists and remote users in the digital age Salzmann,Katherine A., The Reference Librarian 2004 Journal Article

5252

Digital reference: What the past has taught us and what the future will hold Zanin-Yost,Alessia, Library Philosophy & Practice 2004 Journal Article

5476

Guidelines for Behavioral Performance of Reference and Information Service Providers 2004 Web Page

5540

Rethinking virtual reference Tenopir, Carol, Library Journal 2004 Journal Article

5860

Real-Time Training for Virtual Reference Salem Jr., Joseph A., Balraj, Leela E., Lilly, Erica B., NULL 2004 Book, Section

5519

Virtual Reference Services 2003/2004. Rutgers University Borisovets,Natalie, NULL 2004 Report

4591

Facing live reference Fernandez,Joe, Online 2004 Journal Article

4762

Library LAWLINE: Collaborative virtual reference in a special library consortium. Matheson,Stephen, The Reference Librarian 2004 Journal Article

5050

Expecting the stars but getting the moon: Negotiating around patron expectations in the digital reference environment Straw,Joseph E., NULL 2004 Book, Section

5338

Planning for multilingual chat reference service in a suburban public library system Cichanowicz,Edana McCaffery, Chen,Nan, The Reference Librarian 2004 Journal Article

4666

The digital reference research agenda Lankes,R. David, Journal of the American Society for Information Science and Technology 2004 Journal Article

4965

Enabling the roving reference librarian: Wireless access with tablet pcs Smith,Michael M., Pietraszewski,Barbara A., Reference Services Review 2004 Journal Article

5317

Virtual reference service and school library media specialists Tu,Feili, School Library Media Activities Monthly 2004 Journal Article

5381

Characteristics of e-mail reference services in selected public libraries, Victoria, Australia Sullivan, Doreen, The Reference Librarian 2004 Journal Article

5605

To chat or not to chat; Taking yet another look at virtual reference Coffman, Steve, & Arret, Linda, Searcher 2004 Journal Article

5861

Making the Digital Connection More Personal Bell, Jessica G., Levy, April P., NULL 2004 Book, Section

5520

A university-wide, library-based chat service Curtis,Donnelyn, Greene,Araby, Reference Services Review 2004 Journal Article

4699

American Library Association. Reference and User Services Association. MARS Digital REference Guidelines Ad Hoc Committee. Guidelines for Implementing and Maintaining Virtual Reference Services. Glace,John, Kern,Kathleen, Morse,Lori, Rice,Janice, Ronan,Jana, Sloan,Bernie, Stacy-Bates,Kristine, NULL 2004 Web Page

4795

Factors influencing digital reference triage: A think-aloud study Pomerantz, Jeffrey, The Library Quarterly 2004 Journal Article

5179

One school's experience with virtual reference Tipton,Carol J., Earp,Vanessa J., Internet Reference Services Quarterly 2004 Journal Article

5371

To chat or not to chat Coffman,Steve, Arret,Linda, Searcher 2004 Journal Article

4678

Approaches to teaching through digital reference Ellis,Lisa A., Reference Services Review 2004 Journal Article

4742

A tale of two campuses: Providing virtual reference to distance nursing students Guillot,Ladonna, Stahr,Beth, Journal of Library Administration 2004 Journal Article

4806

The Virtual Reference Experience: Integrating Theory into Practice Lankes,R. David, NULL 2004 Book, Whole

4966

The next wave for virtual reference Tucker-Raymond,Caleb, OLA Quarterly 2004 Journal Article

5382

The multitasking librarian Weston,Wil, Louisiana Libraries 2004 Journal Article

5446

Do virtual reference librarians dream of digital reference questions?: A qualitative and quantitative analysis of e-mail and chat reference Lee, Ian J, Australian Acaemic & Research Libraries 2004 Journal Article

5830

Virtual Reference Policies: An Examination of Current Practice Kern, M. Kathleen, Gillie, Esther, 2004 Book, Section

5521

Predicting the success of commercial AskA services in the United States and abroad Baum,Jenny, Lyons,Kate, The Reference Librarian 2004 Journal Article

4561

The case for non-intrusive research: A virtual reference librarian's perspective Jensen,Bruce, The Reference Librarian 2004 Journal Article

4892

Chat it up! Extending reference services to assist off-campus students Kern,M. Kathleen, Journal of Library Administration 2004 Journal Article

4924

Guidelines for behavioral performance of reference and information service providers Ward, David, Liriano, Maira I., Gard, Betty A., Johnson, Rebecca L., Vyhnanek, Louis A., Beck, Susan J., Bivens-Tatum, Ronald W., Horowitz, Lisa, Davis, Valrie I., Fisher, Jane E., Herzog, Susan G., Wood, Julienne L., Reference & User Services Quarterly 2004 Journal Article

5788

To chat or not to chat — Taking another look at virtual reference Coffman,Steve, Arret,Linda, Searcher 2004 Journal Article

4679

Virtual Reference Training : The Complete Guide to Providing Anytime, Anywhere Answers Hirko,Buff, Ross,Mary Bucher, NULL 2004 Book, Whole

4839

Florida's "Ask a Librarian" service: A collaborative success Mariner,Vince, Harrison,Lucy, Florida Libraries 2004 Journal Article

5031

Using and automated knowledge agent for reference and customer service Moore,Mary, Ahmed,Terry, Glazer,Adam, Journal of the Medical Library Association 2004 Journal Article

5095

What's next for statewide digital reference Tucker-Raymond,Caleb, OLA Quarterly 2004 Journal Article

5383

Measuring the completeness of reference transactions in online chats Ward,David, Reference & User Services Quarterly 2004 Journal Article

5415

InfoEyes: A virtual reference service for the visually impaired Peters,Tom, Bell,Lori, Ruda,Sharon, Sussman,Diane Brawley, Library Hi Tech News 2004 Journal Article

5170

Not Just Q&A: An Inclusive Examination of Digital Reference Services Bankhead, Henry, 2004 Book, Section

5522

Have(n't) we been here before? Lessons from telephone references Kern,M. Kathleen, The Reference Librarian 2004 Journal Article

4925

The reference librarian as non-expert: A postmodern approach to expertise Stover, Mark, The Reference Librarian 2004 Journal Article

5597

Hawkhelp: From chat reference to a student services portal Burich, Nancy J, Devlin, Frances A., Interent Reference Services Quarterly 2004 Journal Article

5885

"Beyond the virtual shore”: An Australian digital reference initiative with a global dimension Davis,Keith, Scholfield,Sally, Library Review 2004 Journal Article

4712

Reference Interview Strategies in Virtual ("Chat") Reference: Effect of Open Questions Pellegrino,Catherine A., NULL 2004 Dissertation/Thesis, Unpublished

5160

Digital reference Lankes, R. David, NULL 2004 Book, Section

5704

E-mail and chat reference: Assessing patron satisfaction Stoffel,Bruce, Tucker,Toni, Reference Services Review 2004 Journal Article

5331

Approaching Best Practices and Guildelines for Digital Reference Morin, Alison C., 2004 Book, Section

5523

The seven deadly sins of library technology Maxwell,Nancy Kalikow, American Libraries 2004 Journal Article

5054

The current state of digital reference: Validation of a general digital reference model through a survey of digital reference services Pomerantz,Jeffrey, Nicholson,Scott, Belanger,Yvonne, Lankes,R. David, Information Processing & Management 2004 Journal Article

5182

Statewide virtual reference: A second call to action Vondracek,Ruth, OLA Quarterly 2004 Journal Article

5406

Digital reference services of university libraries in Japan: Results and analysis of questionnaire research Yasui,Yumiko, Journal of College & University Libraries 2004 Journal Article

5470

The Virtual Reference Experience: Integrating Theory Into Practice Lankes, R. David, Janes, Joseph, Smith, Linda C., Finneran, Christina M., NULL 2004 Book, Whole

5502

Indicators of accuracy for answers to ready reference questions on the Internet Fricke,Martin, Fallis,Don, Journal of the American Society for Information Science and Technology 2004 Journal Article

4777

Chatting at Gallaudet Jacobi,Laura, Library Journal 2004 Journal Article

4873

Asked and answered-online: how two medical libraries are using OCLC's questionpoint to answer reference questions. Markgren,Susanne, Ascher,Marie T., Crow,Suzanne J., Lougee-Heimer,Haldor, Medical Reference Services Quarterly 2004 Journal Article

5033

OCLC acquires 24/7 reference rervices Quint,Barbara, Information Today News Breaks 2004 Journal, Electronic

5193

Reaching out to self-represented litigants through virtual reference and education Warren, Gail, NULL 2004 Book, Section

5769

Does anyone need help out there? Lessons from designing online help Arnold, Judith M., Csir, Floyd, Sias, Jennifer, Zhang, Jingping$ Internet Reference Services Quarterly 2004 Journal Article

5801

Twenty reasons to love IM Abram,Stephen, Information Outlook 2004 Journal Article

4521

Wired New Jersey: Q and A NJ Van Houten,Carol, The Reference Librarian 2004 Journal Article

4852

Virtual Services for Real People: Building and Sustaining a Knowlege Society Matrin, Robert S., 2004 Book, Section

5524

Digital reference services: A snapshot of the current practices in Scottish libraries Chowdhury,Gobinda, Margariti,Simone, Library Review 2004 Journal Article

4660

Being organic gives reference librarians the edge over computers Huwe,Terence K. Computers in Libraries 2004 Journal, Electronic

4863

Characteristics of e-mail reference services in selected public libraries, Victoria, Australia Sullivan,Doreen, The Reference Librarian 2004 Journal Article

5343

Guidelines for implementing and maintaining virtual reference services Reference & Users Services Quarterly 2004 Journal Article

5855

Collaborative digital reference: An Ask a Librarian (UK) overview Berube,Linda, Program: Electronic Library and Information Systems 2004 Journal Article

4575

Digital reference services: How do the library-based services compare with the expert services? Cloughley,Karen, Library Review 2004 Journal Article

4671

A Repeated Survey Analysis AskERIC User Survey Data, 1998-2002 Pomerantz, Jeffery, NULL 2004 Book, Section

5514

All in the family: Library services for LIS online education Searing, Susan E., Journal of Library Administration 2004 Journal Article

5866

International business students: A study on their use of electronic library services Song,Yoo-Seong, Reference Services Review 2004 Journal Article

5301

A Lawyer’s View of Privacy, Surveillance, and the USA Patroit Act Bencivengo, Glen, 2004 Book, Section

5525

Internet access and use in reference services in higher education institutions in South Africa Darries,Fatima, South African Journal of Library & Information Science 2004 Journal Article

4704

What words and where? Applying usability testing techniques to name a new live reference service Duncan,Vicky, Fichter,Darlene M., Journal of the Medical Library Association 2004 Journal Article

4736

The library visit study: User experiences at the virtual reference desk Nilsen,Kirsti, Information Research 2004 Journal, Electronic

5120

E-mail reference as substitute for library receptionist Braxton,Susan M., Brunsdale,Maureen, The Reference Librarian 2004 Journal Article

4608

The ubiquitous library is here Kaske,Neal, Portal: Libraries and the Academy 2004 Journal Article

4907

Helping you buy: Virtual reference systems Olivares,Olivia, Computers in Libraries 2004 Journal Article

5131

User Perceptions and Virtual Reference Services Frederiksen, Linda, Cummings, Joel, Ursin, Lara, 2004 Book, Section

5515

Ensuring quality in a virtual reference environment Barbier,Pat, Ward,Joyce, Community & Junior College Libraries 2004 Journal Article

4555

A generational approach to using emoticons as nonverbal communication Krohn,Franklin B., Journal of Technical Writing & Communication 2004 Journal Article

4950

The Internet Public Library as a teaching tool for shockingly traditional reference skills Plumb,Abigail Leah, The Reference Librarian 2004 Journal Article

5174

AskNow! – Evaluating an Australian collaborative chat reference service: A project manager's perspective Wilson,Fran, Keys,Jacki, Australian Academic & Research Libraries 2004 Journal Article

5462

The Digital Reference Research Agenda Lankes, R. David, 2004 Book, Section

5526

A class assignment requiring chat-based reference Beaubien Bennett, Denise , Cenzer, Pamela S., & Kirk, Paul, Reference & Users Services Quarterly 2004 Journal Article

5878

What libraries do best: Bringing warmth to virtual reference Roberts,Brent, PNLA Quarterly 2004 Journal Article

5217

Partnering on virtual reference using QuestionPoint: Guidelines for collaboration between academic libraries in Australia/New Zealand and the US Truelson,Judith A., Australian Academic & Research Libraries 2004 Journal Article

5377

Chat Right Now, Email Forever: Virtual Reference Service in USF Tampa Campus Library Cao,Dongmei, NULL 2004 Web Page

4641

If You Ask, I Will Tell You: Future Users of Virtual Reference Share Their Thoughts on the Design , Operation, and Marketing of Virtual Reference Thomsett-Scott, Beth, NULL 2004 Book, Section

5516

A historical overview on Internet reference services for distance learners Casey,Anne Marie, Internet Reference Services Quarterly 2004 Journal Article

4652

Guidelines for Behavioral Performance of Reference and Information Service Providers Reference and User Services Association, NULL 2004 Web Page

5207

Online chat reference: Survey results from affiliates of two universities Johnson,Corey M., Reference & User Services Quarterly 2004 Journal Article

4898

Digital reference service Sharma,Sumati, Kumar,Ashok, Singh,Mohinder, DESIDOC Bulletin of Information Technology 2004 Journal Article

5282

Verbal irony use in face-to-face and computer-mediated conversations Hancock,Jeffrey T., Journal of Language and Social Psychology 2004 Journal Article

4813

Expecting the Stars but Getting the Moon: Negotiating around Patron Expectations in the Digital Reference Environment Straw, Joseph E., NULL 2004 Book, Section

5517

Chat’s positive side Tenopir, Carol, Library Journal 2004 Journal Article

5869

Spinning yarns around the digital fire: Storytelling and dialogue among youth on the Internet Huffaker,David, First Monday 2004 Journal, Electronic

4856

Pilot Project to provide virtual reference to visually impaired NULL Advanced Technology Libraries 2004 Journal Article

5912

Let me count the ways: The interchange of verbal and nonverbal cues in computer-mediated and face-to-face affinity Walther,Joseph B., Loh,Tracy, Granka,Laura, Journal of Language and Social Psychology 2005 Journal Article

5411

Chat reference: New challenges for a new service Ward, David, Internet Reference Services Quarterly 2005 Journal Article

5891

The Washington State VRef "Lab." Sterling,Rayette, Alki 2005 Journal Article

5326

24-hour reference service Chan,Ben, Library & Information Update 2005 Journal Article

4654

Marketing virtual reference: What academic libraries have done Vilelle,Luke, College & Undergraduate Libraries 2005 Journal Article

5401

The viability of live online reference: An assessment Horowitz,Lisa R., Flanagan,Patricia A., Helman,Deborah L., Portal: Libraries and the Academy 2005 Journal Article

4847

Virtual dialogs: Relational communication in chat reference encounters Radford,Marie L., Conference Papers International Communication Association 2005 Annual Meeting 2005 Conference Proceedings

5199

IM me Schmidt,Aaron, Stephens,Michael, Library Journal 2005 Journal Article

5263

Digital library services for all Bell, Lori, Peters, Tom, American Libraries 2005 Journal Article

5871

Servicio de referencia electronica basado en mensajeria instantanea: Propuesta metodologica
Aguilar,Echeverria, Vegas,Jocelyn, Vegas,Donoso, Serie Bibliotecologia y Gestion de Informacion 2005 Journal Article

4527

If I ask, will they answer? Curry,Ann, Reference & User Services Quarterly 2005 Journal Article

4698

A conceptual framework and open research questions for chat-based reference service Pomerantz, Jeffrey, Journal of the American Society for Information Science and Technology 2005 Journal Article

5178

M3-marketing, manpower and measurement: Virtual reference service at LSU libraries Dennison, Karen, Sanders, Mark M., Sims, Melanie E., Louisiana Libraries 2005 Journal Article

5850

Virtual reference in the music library Szymanski,Gerald, Fields,Mary Alice, Notes 2005 Journal Article

5349

How much is enough? Managing chat length Ward,David, Internet Reference Services Quarterly 2005 Journal Article

5413

Mainstreaming chat Hirko, Buff, Net Connect 2005 Journal Article

5893

The Net Generation in the classroom Carlson,Scott, Chronicle of Higher Education 2005 Journal Article

4645

Digital Reference: Stressmaker or Savior? Marcum, Brad, Kentucy Libraries 2005 Journal Article

5488

The evolution of virtual reference in Illinois Bartolini,Laurie, Illinois Libraries 2005 Journal Article

4560

Evaluating the quality of a chat service Arnold,Julie, Kaske,Neal, Portal: Libraries and the Academy 2005 Journal Article

4539

Why users choose chat: A survey of behavior and motivations Ward,David, Internet Reference Services Quarterly 2005 Journal Article

5414

One library's experience with live, virtual reference Bobal,Alison M., Schmidt,Cynthia M., Cox,Roxanne, Journal of the Medical Library Association 2005 Journal Article

4582

Instant messaging: Quick and dirty reference for teens and others Houghton,Sarah, Public Libraries 2005 Journal Article

4849

Live virtual reference and the database dilemma McClure,Jennifer, The Southeastern Librarian 2005 Journal Article

5041

Building a service that they want inCite 2005 Journal Article

57

Papa's got a brand new (virtual) bag: real-time chat and reference discourse Chase,Darren, Electronic Journal of Academic & Special Librarianship 2005 Journal Article

4657

Teens and technology: Youth are leading the transition to a fully wired and mobile nation. Pew Internet and American Life Project. Lenhart,Amanda, Madden,Mary, NULL 2005 Web Page

4988

A framework for technology selection in a web-based distance eductation environment: Supporting community-building through richer interaction opportunities Nicholson,Scott, Journal of Education for Library and Information Science 2005 Journal Article

5116

Use of innovative technologies on an e-learning course Weller,Martin, Pegler,Chris, Mason,Robin, The Internet and Higher Education 2005 Journal Article

5436

One-on-one instruction Woodard,Beth S., Arp,Lori, Reference & User Services Quarterly 2005 Journal Article

5468

Seeking synchronicity: Evaluating virtual reference services from user, non-user, and librarian perspectives Radford, Marie L., Connaway, Lynn Silipigni, NULL 2005 Report

5820

The digital reference research agenda Lankes, R. David, Virtual Reference Experience 2005 Journal Article

5916

UK offers free 24/7 reference Oder,Norman, Library Journal 2005 Journal Article

5127

Chasing the sun: A virtual reference service between SAHSLC (SA) and SWICE (UK) Rockliff,Sue, Peterson,Mary, Martin,Kath, Curtis,Dorothy, Health Information & Libraries Journal 2005 Journal Article

5223

The digital reference research agenda Lankes, R. David, Virtual Reference Experience 2005 Journal Article

5927

Virtual reference service for K-12 students Farmer,Lesley S., Knowledge Quest 2005 Journal Article

4754

Web-based chat vs instant messaging Houghton,Sarah, Schmidt,Aaron, Online 2005 Journal Article

4850

Chatting about QuestionPoint and Docutek Mervar,Dana, Loving,Matthew, The Southeastern Librarian 2005 Journal Article

5074

Distance education and virtual reference: Implementing a marketing plan at Texas A&M University MacDonald,Karen I., VanDuinkerken,Wyoma, Journal of Library & Information Services in Distance Learning 2005 Journal Article

5021

One-on-one instruction: From the reference desk to online chat Woodard, Beth S., Reference & User Services Quarterly 2005 Journal Article

5789

Virtually seamless Clapp,Janet, Pfeil,Angela, Public Libraries 2005 Journal Article

4669

Virtual reference McGranahan, Jamen, Library Mosaics 2005 Journal Article

5864

Three ways to understand professional-grade virtual reference Abram,Stephen, Information Outlook 2005 Journal Article

4520

User satisfaction survey of Ask-A-Question service at the public library Chang, Hye Rhan, & Peterson Holland, Maurita, Internet Reference Services Quarterly 2005 Journal Article

5907

Digital reference overview. An issue paper from the Networked Service Policy Task Group (UKOLN) Berube,Linda, NULL 2005 Web Page

4574

Questions asked at the virtual and physical health sciences reference desk: how do they compare and what do they tell us? De Groote,Sandra L., Medical Reference Services Quarterly 2005 Journal Article

4713

Library offers instant research buddy Barack,Lauren, School Library Journal 2005 Journal Article

4553

Towards collaboration: The development of collaborative virtual reference service in China Jin,Yi, Huang,Min, Lin,Haoming, The Journal of Academic Librarianship 2005 Journal Article

4895

Yours, mine, and ours: Reinventing reference at San Jose Mizzy,Danianne, College & Research Libraries News 2005 Journal Article

5087

Virtual versus face-to-face reference Nilsen,Kirsti, Refer 2005 Journal Article

5119

Eeewww! My patron tried to pick me up Braxton,Susan, American Libraries 2005 Journal Article

4607

Digital reference in Slavic and East European studies with an examination of practice at the University of Illinois and the Library of Congress Cannon,Angela, Slavic & East European Information Resources 2005 Journal Article

4639

Quantifying cooperation: collaborative digital reference service in the large academic library De Groote,Sandra L., Dorsch,J. L., Collard,Scott, Scherrer,Carol, College & Research Libraries 2005 Journal Article

4714

Assessing the impact of reference services provided to undergraduate students Jacoby,JoAnn, O’Brien,Nancy P., College & Research Libraries 2005 Journal Article

4874

Colorado State Library talks virtual reference Rogers,Michael, Library Journal 2005 Journal Article

5226

NCknows evaluation: Final report Pomerantz, Jeffrey, Luo, Lili, McClure, Charles R., Bulletin of the American Society for Information Science and Technology 2005 Report

5706

Scrutinizing virtual reference Thomas,Margaret, Alki 2005 Journal Article

5365

Reinventing Library Buildings and Services for the Millennial Generation Sweeney, Richard T., Library Administration & Management 2005 Journal Article

5557

Advising readers online Trott,Barry, Reference & User Services Quarterly 2005 Journal Article

5376

Virtual reference shakes hands with the library portal: Doing things a little bit differently Wilson, A. Paula, Public Libraries 2005 Journal Article

5856

Virtual reference: Alive and well Bailey-Hainer,Brenda, Library Journal 2005 Journal Article

4544

Just curious: Children’s use of digital reference for unimposed queries and its importance in informal education Silverstein, Joanne, Library Trends 2005 Journal Article

5899

Librarians' perceptions of quality digital reference services by means of critical incidents Ozkaramanli,Eylem, NULL 2005 Dissertation/Thesis, Unpublished

5142

Teens are from Neptune, librarians are from Pluto: An analysis of online reference transactions Walter,Virginia A., Mediavilla,Cindy, Library Trends 2005 Journal Article

5409

A conceptual framework and open research questions for chat-based reference service Pomerantz, Jeffery, Journal of the American Society for Information Science & Technology 2005 Journal Article

5889

Digital reference service: Trends in academic health science libraries Dee,Cheryl R., Medical Reference Services Quarterly 2005 Journal Article

4716

Reference service in the digital age: An analysis of sources used to answer reference questions Bradford, Jane T., Costello, Barbara, Lenholt, Robert, Journal of Academic Librarianship 2005 Journal Article

5804

Digital reference research: Stressmaker” or savior?””” Lankes, R. David, Reference & Users Services Quarterly 2005 Journal Article

5900

The chat reference interview: Practicalities and advice Bobrowsky, Tammy, Beck, Lynne, & Grant, Malaika, Reference Librarian 2005 Journal Article

5879

Tricky devil: A humorous training techique for the chat reference environment Caufield, James, Electronic Library 2005 Journal Article

5890

Chat Reference and Chat Speak Rovner,Abigail J., NULL 2005 Dissertation/Thesis, Unpublished

5240

Building a service that they want NULL inCite 2005 Journal Article

4504

Library 2.0: The next generation of web-based library services Maness,Jack M., Logos 2006 Journal Article

5027

User perceptions of digital reference services Mon,Lorri M., NULL 2006 Dissertation/Thesis, Unpublished

5091

Establishing Performance Targets for a Virtual Reference Service: Counting Totals and Beyond Hutchison, Deb, Pye, Michele, NULL 2006 Book, Section

5507

Collaborative digital reference service for the post industrial society Haridasan,Sudharma, Journal of Library & Information Science 2006 Journal Article

4814

Interpersonal communication in chat reference: Encounters with rude and impatient users Radford,Marie L., NULL 2006 Book, Section

5198

User satisfaction with referrals at a collaborative virtual reference service Kwon,Nahyun, Information Research 2006 Journal Article

4953

Coming together around Library 2.0: A focus for discussion and a call to arms Miller,Paul, D-Lib Magazine 2006 Journal Article

5081

Collaboration as the norm in reference work Pomerantz, Jeffrey, Reference & User Services Quarterly 2006 Journal Article

5177

Using canned messages in virtual communication Straw,Joseph E., Internet Reference Services Quarterly 2006 Journal Article

5337

Engaging with the virtual customer: seminar report Arathoon,Trish, Refer 2006 Journal Article

4537

The Virtual Reference Desk: Creating a Reference Future Lankes,R. David, NULL 2006 Book, Whole

4964

At the desk or online: Reference training, measurements, and guidelines Syrkin,Darby, Public Services Quarterly 2006 Journal Article

5348

Virtual reference training: The second generation Westbrook,Lynn, College & Research Libraries 2006 Journal Article

5444

Creating the Infrastructure for Digital Reference Research: Examining the Digital Reference Electronic Warehouse (DREW) Project Nicholson, Scott, Lankes, R. David, NULL 2006 Book, Section

5508

What chat transcripts reveal Tenopir,Carol, Library Journal 2006 Journal Article

5359

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

5967

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

6095

Connecting to students: launching instant messaging reference at Binghamton University Brown,Elizabeth, Maximiek,Sarah, Rushton,Erin E., College & Undergraduate Libraries 2006 Journal Article

4623

Instant messaging (IM): Providing services and enhancing communication Doan,Tomalee, Ferry,Kristine, Journal of Business & Finance Librarianship 2006 Journal Article

4730

Assessing digital reference and online instructional services in an integrated public/university library Gilbert,Lauren Miranda, Liu,Mengxiong, Matoush,Toby, Whitlatch,Jo Bell, The Reference Librarian 2006 Journal Article

4794

E-ref characteristics Weissman,Sara K., NULL 2006 Web Page

5434

The virtual reference desk: Creating a reference future Lankes, R. David, NULL 2006 Book, Whole

5914

Virtual or traditional: the impact of change on information services Bradburn,Jean, Refer 2006 Journal Article

4602

Moving back to campus: Creating a local virtual reference service King,Valery, Nichols,Jane, Padilla,Greg, Cox,Christopher N., Internet Reference Services Quarterly 2006 Journal Article

4933

Virtual reference: A reference question as a reference question… or is virtual reference a new reality? New career opportunities for librarians Lindbloom,Mary-Carol, Yackle,Anna, Burhans,Skip, Peters,Tom, Bell,Lori, The Reference Librarian 2006 Journal Article

4997

"AIM" for success with IM Sanders,Mark, North Carolina Libraries 2006 Journal Article

5253

Virtual reference services in China: Helping the information-poor Zheng,Songhui, The Electronic Library 2006 Journal Article

5477

Managing a Full-Scale, 24/7, Reference Service Consortium: Integrating Specialists from Public and Academic Libraries Daugaard, Vera, Fogh, Morten,, Nielsen, Ellen, NULL 2006 Book, Section

5509

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

6021

A survey of the usability of digital reference services on academic health science library web sites Dee,Cheryl, Allen,Maryellen, The Journal of Academic Librarianship 2006 Journal Article

4720

Hello IM, Goodbye TTY Peters,Tom, Bell,Lori, Computers in Libraries 2006 Journal Article

5168

LOUIS column Stigall,Lisa, Louisiana Libraries 2006 Journal Article

5328

Looking at the bigger picture: An integrated approach to evaluation of chat reference services Kern,M. Kathleen, The Reference Librarian 2006 Journal Article

4923

Getting beyond institutional cultures: When rivals collaborate Devlin, Frances A., Burich, Nancy J., Stockham, Marica G., Journal of Library Administration 2006 Journal Article

5851

RYT: Are you there? A consortium' s switch to IM Reference Pulliam,Beatrice R., McMullen,Susan, College & Undergraduate Libraries 2006 Journal Article

5190

The nuts, bolts, and teaching opportunities of real-time reference Taddeo,Laura, Hackenberg,Jill M., College & Undergraduate Libraries 2006 Journal Article

5350

Creating a Knowlege Base: Analyzing a Veteran Reference Librarian’s Brain Early, Charles, Japzon, Andrea, Endres, Sarah, NULL 2006 Book, Section

5510

Virtual reference services for the print impaired: Separate, but not equal Peters,Tom, Bell,Lori, Computers in Libraries 2006 Journal Article

5169

A multiple-case study investigation of the discontinuation of nine chat reference services Radford,Marie L., Kern,M. Kathleen, Library & Information Science Research 2006 Journal Article

5201

Motivations and uses: evaluating virtual reference service from the users’ perspective Pomerantz, Jeffrey, Luo,Lili, Library & Information Science Research 2006 Journal Article

5180

Are virtual reference services color blind? Shachaf,Pnina, Horowitz,Sarah, Library & Information Science Research 2006 Journal Article

5276

Content analysis: A flexible methodology White, Marilyn Domas, Marsh, Emily E., Library Trends 2006 Journal Article

5596

Evaluating a chat reference service at the University of South Alabama' s Baugh Biomedical Library Clanton,Clista C., Staggs,Geneva B., Williams,Thomas L., Public Services Quarterly 2006 Journal Article

4668

Building Wi-Fi Technology and a New Mobile Service Delivery at the Orange County (Florida) Library System Robinson, Kathryn, NULL 2006 Book, Section

5511

Balancing statewide and local digital reference service Vondracek, Ruth, Reference Librarian 2006 Journal Article

5863

Connecting with AIM: the search for a virtual reference niche McCuliey,Lucretia, Reinauer,Olivia, College & Undergraduate Libraries 2006 Journal Article

5042

Application of reference guidelines in chat reference interactions: A study of online reference skills Ronan,Jana, Reakes,Patrick, Ochoa,Marilyn, College & Undergraduate Libraries 2006 Journal Article

5234

E-mail reference evaluation: Using the results of a satisfaction survey VandeCreek,Leanne M., The Reference Librarian 2006 Journal Article

5394

Reference services in the commons environment Dallis,Diane, Walters,Carolyn, Reference Services Review 2006 Journal Article

4701

Emotional intelligence: Which traits are most prized? Hernon,Peter, Rossiter,Nancy, College & Research Libraries 2006 Journal Article

4829

Peer review of chat reference transcripts: Approaches and strategies Pomerantz,Jeffrey, Luo,Lili, McClure,Charles R., Library & Information Science Research 2006 Journal Article

5181

E-commerce for library promotion and sustainability: How library technicians can market themselves and their library's services online von Retzlaff,Lothar, Australian Library Journal 2006 Journal Article

5405

The Virtual Reference Desk: Creating a Reference Future Lankes, R. David, Abels, Eileen G., White, Marilyn Domas, Haque, Saira N., NULL 2006 Book, Whole

5501

Digital reference services bibliography Markgren,Susanne, Public Services Quarterly 2006 Journal Article

5032

Small collaboration, big effort: The realities of a small statewide collaborative virtual reference service Quinn,Todd, Briggs,Lea, College & Undergraduate Libraries 2006 Journal Article

5192

Building a Virtual Community: Repurposing Professionals Tools for Team- Based Experiential Learing Wenk, Karen, NULL 2006 Book, Section

5512

Digital reference and ubiquitous computing in the classroom Mon, Lorri, Knowledge Quest 2006 Journal Article

5896

A window into our patron's needs: Analyzing data from chat transcripts. Houlson,Van, McCready,Kate, Pfahl,Carla Steinberg, Internet Reference Services Quarterly 2006 Journal Article

4851

The embedded librarian Ramsay,Karen M., Kinnie,Jim, Library Journal 2006 Journal Article

5203

Interconnected and innovative libraries: Factors tying libraries more closely together Webster,Peter, Library Trends 2006 Journal Article

5427

Golden rule reference: face-to-face and virtual Buckley,Chad E., The Reference Librarian 2006 Journal Article

4627

Instruction via chat reference: Does co-browse help? Graves,Stephanie J., Desai,Christina M., Reference Services Review 2006 Journal Article

4798

Social networking mixes the hip with the proven Huwe,Terence K., Computers in Libraries 2006 Journal Article

4862

Comparing users' perspectives of in-person and virtual reference Nilsen,Kirsti, New Library World 2006 Journal Article

5118

Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference Radford, Marie L., Journal of the American Society for Information Science & Technology 2006 Journal Article

5886

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

6174

Instant messaging and chat reference Ward,David, Cox,Christopher N., Internet Reference Services Quarterly 2006 Journal Article

5417

Conclusion: Looking to the Fruture White, Marilyn Domas, NULL 2006 Book, Section

5513

VET: The Virtual Evaluation Toolkit Hirko, Buff, Reference Librarian 2006 Journal Article

5641

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

6057

Seeking synchronicity: OCLC and Rutgers researchers explore virtual reference services by analyzing chat transcripts Bolander,Robert C., Connaway,Lynn Silipigni, Radford,Marie L., NextSpace 2006 Journal Article

4585

Think before you collaborate Cox,Christopher Nelson, Charleston Advisor 2006 Journal Article

4692

Comparing virtual reference exit survey results and transcript analysis: A model for service evaluation Smyth,Joanne B., MacKenzie,James C., Public Services Quarterly 2006 Journal Article

5300

Academic Library Services for the Millennial Generation Walker, Saundra, Georgia Library Quarterly 2006 Journal Article

5556

Exploring the LSU libraries' virtual reference transcripts: An analysis Ryan,Jenna, Daugherty,Alice L., Mauldin,Emily C., Electronic Journal of Academic & Special Librarianship 2006 Journal Article

5247

Combining IM and vendor-based chat: A report from the frontlines of an integrated service Ward,David, Kern,M. Kathleen, Portal: Libraries and the Academy 2006 Journal Article

5418

Page us: Combining the best of in-person and virtual reference service to meet in-library patron needs VanScoy,Amy, Internet Reference Services Quarterly 2006 Journal Article

5397

Digital/virtual reference services in libraries: An Internet-based reference service Khan,Asad, Pakistan Library & Information Science Journal 2006 Journal Article

4928

Digital reference: Key performance indicators Rigby,Alison, Zhang,Susan, Smithers,Amanda, inCite 2006 Journal Article

5216

Bringing Together Teens and Chat Reference: Reconsidering “The Match Made in Heaven” Kortz, Laura; Morris, Sharon; Greene, Louise 2006 Book, Section

5504

Virtual reference services and instruction: An assessment Moyo,Lesley M., The Reference Librarian 2006 Journal Article

5099

The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk Accart,Jean-Philippe, Collection Building 2006 Journal Article

4523

The University of Texas at Arlington's virtual reference service: an evaluation by the reference staff Casebier,Katherine D., Public Services Quarterly 2006 Journal Article

4651

Instruction via instant messaging reference: what's happening? Desai,Christina M., Graves,Stephanie J., The Electronic Library 2006 Journal Article

4726

Same questions, different venue: An analysis of in-person and online questions Fennewald,Joseph, The Reference Librarian 2006 Journal Article

4758

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

6134

Seeking synchronicity NULL Library Hi Tech News 2006 Journal Article

4502

Benchmarking librarian performance in chat reference Hyde,Loree, Tucker-Raymond,Caleb, The Reference Librarian 2006 Journal Article

4865

Librarians without borders? Virtual reference service to unaffiliated users Kibbee,Jo, The Journal of Academic Librarianship 2006 Journal Article

4929

Evaluating virtual reference from the users' perspective Nilsen,Kirsti, Ross,Catherine Sheldrick, The Reference Librarian 2006 Journal Article

5121

From TM to collaboration: Providing virtual reference services at a medium-sized institution Summey,Tern Pedersen, Akers,Cynthia, College & Undergraduate Libraries 2006 Journal Article

5345

Training for Online Virtual Reference: Measuring Effective Techniques Abels, Eileen G., Ruffner, Malissa, NULL 2006 Book, Section

5505

Just the FAQ’s, Ma’am: Sharing a business knowledge database Halperin, Michael, Eichler, Linda, Khanna, Delphine, Dreyer, Kathleen, Journal of Business & Finance Librarianship 2006 Journal Article

5601

Your space or MySpace? Evans,Beth, Library Journal 2006 Journal Article

4748

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

5996

E-mail reference in a distributed learning environment: best practices, user satisfaction, and the reference services continuum Croft,Rosie, Eichenlaub,Naomi, Journal of Library Administration 2006 Journal Article

4695

Introducing an informal synchronous medium in a distance learning course: How is participation affected? Hrastinski,Stefan, The Internet and Higher Education 2006 Journal Article

4855

Virtual reference service for Chinese speakers launched NULL Advanced Technology Libraries 2006 Journal Article

4503

Video reference–it's not your typical virtual reference: Video reference services for South Campus at the University of Nebraska at Omaha Hillyer,Nora, Parker,Linda L., Internet Reference Services Quarterly 2006 Journal Article

4834

Assessing reference using the Wisconsin-Ohio reference evaluation program in academic science library Paster,Amy, Fescemyer,Kathy, Henry,Nancy, Issues in Science and Technology Librarianship 2006 Journal, Electronic

5154

Staffing for Live Electronic Reference: Balancing Service and Sacrifice Blonde, Joe, NULL 2006 Book, Section

5506

Budget planning and performance measures for virtual reference services Breidenbaugh,Andrew, The Reference Librarian 2006 Journal Article

4610

Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference Radford,Marie L., Journal of the American Society for Information Science and Technology 2006 Journal Article

5197

Twenty years of virtual reference Sloan,Bernie, Internet Reference Services Quarterly 2006 Journal Article

5293

IM = FASTER virtual reference on the cheap! Stephens,Michael, Gordon,Rachel Singer, Computers in Libraries 2006 Journal Article

5325

Virtual reference in the age of pop-up blockers, firewalls, and Service Pack 2 Lupien,Pascal, Online 2006 Journal Article

5016

Options for the e-reference collection Polanka,Sue, Booklist 2006 Journal Article

5176

Applying RUSA guidelines in the analysis of chat reference transcripts Zhuo, Fu, Love, Mark, Norwood, Scott, College & Undergraduate Libraries 2006 Journal Article

5880

Effectiveness of asynchronous reference services for distance learning students within Florida’s community college system Profeta, Patricia C. 2006 Dissertation/Thesis

5976

Digital information support for domestic violence victims Westbrook,Lynn, Journal of the American Society for Information Science and Technology 2007 Journal Article

5443

A Reference Renaissance Zabel,Diane, Reference & User Services Quarterly 2007 Journal Article

5475

Librarians and Second Life Hurst-Wahl, Jill, Information Outlook 2007 Journal Article

5731

Virtual Reference Services Midyear Report 2006/2007 Borisovets,Natalie, NULL 2007 Report

4590

Electronic resources won't sell themselves: Marketing tips Wisniewski,Jeff, Fichter,Darlene, Online 2007 Journal Article

5465

The thank you study Mon,Lorri, Janes,Joseph W., Reference & User Services Quarterly 2007 Journal Article

5092

Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to improve training and reference services Novotny,Eric, Rimland,Emily, The Journal of Academic Librarianship 2007 Journal Article

5124

Knowledge and skills required to provide health information-related virtual reference services: Evidence from a survey Tu,Feili, Journal of the Medical Library Association 2007 Journal Article

5380

Virtual reference: Less is more Harmeyer,Dave, The Reference Librarian 2007 Journal Article

4815

Evaluation of online reference services Pomerantz, Jeffrey, Bulletin of the American Society for Information Science & Technology 2007 Journal Article

5711

Checking out Facebook.com: The impact of a digital trend on academic libraries Charnigo,Laurie, Barnett-Ellis,Paula, Information Technology and Libraries 2007 Journal Article

4655

The effects of librarians' behavioral performance on user satisfaction in chat reference services Kwon,Nahyun, Gregory,Vicki L., Reference & User Services Quarterly 2007 Journal Article

4954

Out of the question! How we are using our students’ virtual reference questions to add a personal touch to a virtual world Lupien,Pascal, Rourke,Lorna Evelyn Evidence Based Library and Information Practice 2007 Journal Article

5018

Effectiveness of asynchronous reference services for distance learning students within Florida's community college system Profeta,Patricia C., Community & Junior College Libraries 2007 Journal Article

5189

A virtual standoff — Using Q Methodology to analyze virtual reference Shrimplin,Aaron, Hurst,Susan, Evidence Based Library and Information Practice 2007 Journal Article

5285

Integration of reference services in academic libraries Pu, Xiao-hao, Journal of Academic Library Information Sciences 2007 Journal Article

5765

The Evaluation of Worldwide Digital Reference Services in Libraries Liu,Jia, NULL 2007 Book, Whole

5008

"Screenagers" and live chat reference: Living up to the promise Radford,Marie L., Connaway,Lynn Silipigni, Scan 2007 Journal Article

5200

Transformative sharing with instant messaging, wikis, interactive maps, and flickr Chase,Darren, Computers in Libraries 2007 Journal Article

4656

Are librarians missing a continuing education opportunity? An international comparison of virtual reference services Rumbaugh,Paula, Olszewski,Lawrence, NULL 2007 Conference Proceedings

5243

Click and be counted: A new standard for reference statistics Welch,Jeanie M., The Reference Librarian 2007 Journal Article

5435

Mission Im-possible Ciocco,Ronalee, Huff,Alice, Computers in Libraries 2007 Journal Article

4667

AskNow instant messaging: innovation in virtual reference Davis,Kate, Australian Library Journal 2007 Journal Article

4710

Virtual racism rears its head: Uncovering librarian bias in e-mail reference services Furlan,Wendy, Evidence Based Library and Information Practice 2007 Journal Article

4785

Training for digital reference: A South African experience Penzhorn, Cecilia, Libri: International Joural of Libraries & Information Services 2007 Journal Article

5905

Chat & instant messaging for reference services: A selected bibliography Bicknell-Holmes, Tracy, Nebraska Library Association Quarterly 2007 Journal Article

5884

Bibliotherapy Davis,Kate, inCite 2007 Journal Article

4711

Networked e -information services to support the e-learning process at UAE University Taha,Ahmed, The Electronic Library 2007 Journal Article

5351

Busting Out of the Box: Outreach to the Millennial Generation Through Student Services Program Cummings, Lara Ursin, Reference Services Review 2007 Journal Article

5575

Twelve years of online reference services at Georgia Tech: where we have been and where we are going Carpenter,Cathy, Renfro,Crystal, Georgia Library Quarterly 2007 Journal Article

4647

Virtual reference service in southeastern academic libraries: a study of availability DeHart,David L., Viles,Ann, The Southeastern Librarian 2007 Journal Article

4722

Interaction, facilitation, and deep learning in cross-cultural chat: A case study Osman,Gihan, Herring,Susan C., The Internet and Higher Education 2007 Journal Article

5138

Video reference and the library kiosk: Experimentation and evaluation Booth, Char, Journal of Access Services 2007 Journal Article

5618

The digital reference electronic warehouse project Nicholson,Scott, Lankes,R. David, Reference & User Services Quarterly 2007 Journal Article

5117

Study on the collaboration and mechanism of the virtual reference service Jin, Yi, Huang, Min, Lin, Haoming, Guo, Jing, Electronic Library 2007 Journal Article

5853

Reference librarians speak for users: A learning commons concept that meets the needs of a diverse student body Franks,Jeffrey A., Tosko,Michael P., The Reference Librarian 2007 Journal Article

4776

Web, library, and teen services 2.0 Bolan,Kimberly, Canada,Meg, Cullin,Rob, Young Adult Library Services 2007 Journal Article

4584

KnowItNow Carroll,Holly, Leszcz,Brian, Pool,Kristen, Strobel,Tracy, Public Libraries 2007 Journal Article

4648

Interpersonal and affective communication in synchronous online discourse Park,Jung-ran, The Library Quarterly 2007 Journal Article

5150

Cross-cultural analysis of e-mail reference Shachaf,Pnina, Meho,Lokman I., Hara,Noriko, The Journal of Academic Librarianship 2007 Journal Article

5278

Trends in reference usage statistics in an academic health sciences library De Groote, Sandra L., Hitchcock, Kristin, McGowan, Richard, Journal of the Medical Library Association 2007 Journal Article

5790

Creating shared understanding through chats in a community of inquiry Stein,David S., Wanstreet,Constance E., Glazer,Hilda R., Engle,Cheryl L., Harris,Ruth A., Johnston,Susan M., Simons,Mona R., Trinko,Lynn A., Internet and Higher Education 2007 Journal Article

5321

Outsourcing digital reference: The user perspective Hill, J. B., Madarash-Hill, Cherie, Allred, Alison, Reference Librarian 2007 Journal Article

5897

Poster session: Sowing successful service Luce,Dena, Alabama Librarian 2007 Journal Article

5012

Blind co-browsing, teachable moments, and the power of gaming Badke,William, Online 2007 Journal Article

4543

Reference in a 3-D virtual world: Preliminary observations on library outreach in "second life" Erdman,Jacquelyn, The Reference Librarian 2007 Journal Article

4746

Emerging technologies changing our service delivery models Kajewski,Mary Ann, The Electronic Library 2007 Journal Article

4906

What are we afraid of? A survey of librarian opinions and misconceptions regarding instant messenger Steiner,Sarah K., Long,Casey M., The Reference Librarian 2007 Journal Article

5322

Identity in customer service chat interaction: Implications for virtual reference Kazmer,Michelle M., Burnett,Gary, Dickey,Michael H., Library & Information Science Research 2007 Journal Article

4917

Exploring the role of digital academic libraries: Changing student needs demand innovative service approach Lukasiewicz,Adrianna, Library Review 2007 Journal Article

5013

Looking to connect: Technical challenges that impede the growth of virtual reference Stormont,Sam, Reference & User Services Quarterly 2007 Journal Article

5333

Courseware and library services: Bridging the gap for distance students Scales, Jane, Wolf, Danel, Johnson, Corey, Cummings, Lara, Library Hi Tech 2007 Journal Article

5781

ASERL selects virtual reference partner NULL College & Research Libraries News 2007 Journal Article

4501

Study on the collaboration mechanism of the virtual reference service Jin,Yi, Huang,Min, Lin,Haoming, Guo,Jing, The Electronic Library 2007 Journal Article

4896

The relationship between cultural diversity and user needs in virtual reference services Shachaf,Pnina, Synder,Mary, The Journal of Academic Librarianship 2007 Journal Article

5280

Low volume, funding, staffing and technical problems are key reasons for discontinuation of chat reference services Walker,Stephanie R., Evidence Based Library and Information Practice 2007 Journal Article

5408

CUOL: See you online: How to start instant message at your library Garton,Megan, AALL Spectrum 2007 Journal Article

4790

Guidelines for the development and promotion of multilingual collections and services Reference and User Services Association, Reference & User Services Quarterly 2007 Journal Article

5206

Text messaging in an academic library: Integrating SMS into digital reference Hill,J. B., Hill,Cherie Madarash, Sherman,Dayne, The Reference Librarian 2007 Journal Article

4833

Metaverse roadmap: Pathway to the 3D web Cascio, Jamais, Paffendorf, Jerry, Smart, John, 2007 Web Page

5697

The thrill of the chase in cyberspace: A report of focus groups with live chat librarians Connaway,Lynn Silipigni, Radford,Marie L., Informed Librarian Online 2007 Journal Article

4684

Evaluation of reference services–A review Kuruppu,Pali U., The Journal of Academic Librarianship 2007 Journal Article

4951

Chat reference competencies: Identification from a literature review and librarian interviews Luo,Lili, Reference Services Review 2007 Journal Article

5015

Options for the e-reference collection Polanka,Sue, Booklist 2007 Journal Article

5175

The evolution of the reference interview Selby,Courtney, Legal Reference Services Quarterly 2007 Journal Article

5271

Is this the right tool for our library? A look at e-mail virtual reference use patterns Leykam,Andrew, Perkins,Catherine, The Reference Librarian 2007 Journal Article

4994

Selective self-presentation in computer-mediated communication: Hyperpersonal dimensions of technology, language, and cognition Walther,Joseph B., Computers in Human Behavior 2007 Journal Article

5410

Chat reference communication patterns and implications: Applying politeness theory Westbrook,Lynn, Journal of Documentation 2007 Journal Article

5442

Virtual reference services: consortium versus stand-alone Bishop,Bradley Wade, Torrence,Matt, College & Undergraduate Libraries 2007 Journal Article

4578

Virtual Reference Services 2006/2007 Borisovets,Natalie, NULL 2007 Report

4589

Ask an academic librarian: the do's, don't's and doh's of Virtual Reference Ceterski,Joe, Alabama Librarian 2007 Journal Article

4653

User preferences in references services: virtual reference and academic libraries Cummings,Joel, Cummings,Lara, Frederiksen,Linda, Portal: Libraries and the Academy 2007 Journal Article

4696

Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type Kwon,Nahyun, Library & Information Science Research 2007 Journal Article

4952

E-mail is so five minutes ago: Implementing IM reference at UTC Lupton Cairns,Virginia, Simmons,Beverly, Tennessee Libraries 2007 Journal Article

4632

Virtual reference to participatory librarianship: Expanding the conversation Lankes,R. David, Bulletin of the American Society for Information Science & Technology 2008 Journal Article

4963

Increasing interactivity in blended classrooms through a cutting-edge mobile learning system Shen,Ruimin, Wang,Minjuan, Pan,Xiaoyan, British Journal of Educational Technology 2008 Journal Article

5283

Sense making and synchronicity: Information-seeking behavior behaviors of millenials and baby boomers Connaway,Lynn Silipigni, Radford,Marie L., Dickey,Timothy J., Williams,Jocelyn de Angelis, Confer,Patrick, Libri 2008 Journal Article

4686

Preference for reference: New options and choices for academic library users Granfield,Diane, Robertson,Mark, Reference & User Services Quarterly 2008 Journal Article

4782

Remote reference in U.S. public library practice and LIS education Mon, Lorri, Abels, Eileen G., Agosto, Denise E., Japzon, Andrea, Most, Linda, Masnik, Mike, Hamann, Jeanne, Journal of Education for Library & Information Science 2008 Journal Article

5710

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

5998

Academic Library Research: Perspectives and Current Trends Radford, Marie L., Snelson, Pamela, NULL 2008 Book, Whole

5497

Adding Instant Messaging to an Established Virtual Reference Service: Asking “r u there?” Sessoms, Pam, Ferguson, Jean 2008 Book, Section

5529

Toward sustaining professional development: Identifying essential competencies for chat reference Luo, Lili, Library & Information Science Research 2008 Journal Article

5881

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

5977

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

6137

Chat widgets: Placing your virtual reference services at your user’s point(s) of need DeVoe, Kristina M., Reference Librarian 2008 Journal Article

5892

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

5999

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

6063

The Evolving Role of Reference Librarians in the Health Sciences Environment Rios, Gabriel R., NULL 2008 Book, Section

5530

Chat widgets: Placing your virtual reference services at your user’s point(s) of need Bell, Steven J., DeVoe, Kristina M., The Reference Librarian 2008 Journal Article

5786

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

5978

Off-campus postgraduate students' perceptions about distance library support services: A case study of Allama Iqbal Open University libraries network Arif,Muhammad, Mahmood,Khalid, Journal of Library Administration 2008 Journal Article

4538

Reference library service in the digital environment Buckland, Michael K, Library & Information Science Research 2008 Journal Article

5904

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

6064

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

6096

CILIP briefing Library & Information Update 2008 Journal Article

50

Facilitating Interaction: A Case Study of the Role of the Reference Librarian in Online Learning Environments Doherty,John J., NULL 2008 Book, Whole

4731

Implementation of professional and ethical standards Shachaf,Pnina, Bulletin of the American Society for Information Science & Technology 2008 Journal Article

5275

Examining Interpersonal Communication in Virtual Reference Encounters: The Library LAWLINE Consortium Radford, Marie L., NULL 2008 Book, Section

5531

Introducing Qwidget, the QuestionPoint widget QuestionPoint Blog NULL 2008 Web Page

5819

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

5979

Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library: The first year Kipnis,Daniel G., Kaplan,Gary E., Medical Reference Services Quarterly 2008 Journal Article

4934

Introducing Qwidget, the new QuestionPoint chat widget OCLC, NULL 2008 Web Page

5126

Evaluating reference transactions in academic music libraries Sugimoto, Cassidy R., Music Reference Services Quarterly 2008 Journal Article

5894

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

6022

Re-thinking "virtual" reference Brigell,Bruce, Illinois Library Association Reporter 2008 Journal Article

4614

Developing Skype-based reference services Booth, Char, Internet Reference Services Quarterly 2008 Journal Article

5617

IM a librarian: Extending virtual reference services through instant messaging and chat widgets Bedwell, Linda, Rodrigues, Denyse, Duggan, Lawrence J., Orlov, Stanislav, Partnership: the Canadian Journal of Library and Information Practice and Research 2008 Journal Article

5777

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

6065

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

6097

Assessing Inappropriate Use: Learning from the AskColorado Experience Maness, Jack, Naper, Sarah, NULL 2008 Book, Section

5532

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

6023

Reference service in face-to-face and virtual environments Radford,Marie L., Mon,Lorri, NULL 2008 Book, Section

5202

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

6098

CILIP briefing NULL Library & Information Update 2008 Journal Article

4498

Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines Shachaf,Pnina, Horowitz,Sarah M., Library & Information Science Research 2008 Journal Article

5277

Meeting the Challenges of Reference Service in a Hybrid Environment: Teaching LIS Students Today Rabina, Debbie L., NULL 2008 Book, Section

5533

Library for hire: Johns Hopkins U sells services to an online college Moran,Caitlin, Chronicle of Higher Education 2008 Journal Article

5096

LibraryH3lp: A new flexible chat reference system Sessoms, Pam, Sessoms, Eric, Code4Lib Journal 2008 Journal Article

5608

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

6024

Why isn't our chat reference used more? Findings of focus group discussions with undergraduate students Naylor,Sharon, Stoffel,Bruce, Van Der Laan,Sharon, Reference & User Services Quarterly 2008 Journal Article

5107

Reference transaction handoffs: Factors affecting the transition from chat to e-mail Wikoff,Nora, Reference & User Services Quarterly 2008 Journal Article

5459

Push to promote EDI messaging NULL Library & Information Update 2008 Journal Article

4499

"Just-in-case" answers: The twenty-first-century vertical file Dalrymple,Tam, Information Technology & Libraries 2008 Journal Article

4702

It's all in the marketing: The impact of a virtual reference marketing campaign at Texas A&M University MacDonald,Karen I., VanDuinkerken,Wyoma, Stephens,Jane, Reference & User Services Quarterly 2008 Journal Article

5022

A Comprehensive VR Training Program Wasik, Joann, NULL 2008 Book, Section

5534

Virutal reference on a budget: Case Studies Dalston, Teresa, & Pullin, Michael, Library Media Connection 2008 Journal Article

5854

Virtual reference project plan: mission, goals, and objectives Saskatchewan Virtual Reference Working Group, NULL 2008 Web Page

5257

The IM Cometh: The Future of Chat Reference Francouer,Stephen, 2008 Book, Section

5481

Evaluating remote reference service: A practical guide to problems and solutions Pomerantz, Jeffrey, Mon, Lorri M., McClure, Charles R., Libraries and the Academy 2008 Journal Article

5705

Virtual Reference Service: From Competencies to Assessment Lankes,R. David, Nast,Philip, NULL 2008 Book, Whole

4980

Linguistic Politeness and Face-Work in Computer-Mediated Communication, Part 1: A Theoretical Framework Park, Jung-ran, Journal of the American Society for Information Science and Technology 2008 Journal Article

5492

Why isn’t our chat reference used more? Finding of focus group discussions with undergraduate students Naylor, Sharon, Stoffel, Bruce, & Van Der Laan, Sharon, Reference & Users Services Quarterly 2008 Journal Article

5876

University of South Carolina Library and Information Science Program to support ASERL's regional online reference service NULL Interface 2008 Journal Article

4500

Service equality in virtual reference Shachaf,Pnina, Oltmann,Shannon M., Horowitz,Sarah M., Journal of the American Society for Information Science and Technology 2008 Journal Article

5279

Virtual Reference Service: From Competencies To Assessement Lankes, R. David, Nicholson, Scott, Radford, Marie L., Silverstein, Joanne, Westbrook, Lynn, Nast, Philip, NULL 2008 Book, Whole

5503

Cordial connections: Evaluating virtual reference from user, non-user, and librarian perspectives using the Critical Incident Technique Radford, Marie L., Connaway, Lynn Silipigni, NULL 2008 Conference Proceedings

5823

R U There? How to reach a virtual audience through affordable marketing strategies Taddeo, Laura, Interent Reference Services Quarterly 2008 Journal Article

5887

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

6175

Libraries begin to engage their menacing mobile phone hordes without shhhhh! Buczynski, James A., Internet Reference Services Quarterly 2008 Journal Article

5642

Digital reference access points: An analysis of usage Lewis, Kyrstal M., DeGroote, Sandra L., Reference Services Review 2008 Journal Article

5898

Cyberspace or face-to-face: The teachable moment and changing reference mediums Desai,Christina M., Graves,Stephanie J., Reference & User Services Quarterly 2008 Journal Article

4725

Linguistic Politeness and Face-Work in Computer-Mediated Communication, Part 2: An Application of the Theoretical Framework Park, Jung-ran, Journal of the American Society for Information Science and Technology 2008 Journal Article

5493

Can I help you? Implementing an IM service Hvass,Anna, Myer,Sue, The Electronic Library 2008 Journal Article

4864

Distance education at degree-granting postsecondary institutions 2006-2007: First look Parsad,Basmat, Lewis,Laurie, Tice,Peter, NULL 2008 Report

5152

Reference services for students studying by distance: A comparative study of the attitudes distance students have towards phone, email, and chat reference services Lee, Lisa Sandra, New Zealand Library & Information Management Journal 2008 Journal Article

5792

Getting better all the time: Improving communication & accuracy in virtual reference Radford, Marie L., Connaway, Lynn Silipigni, NULL 2008 Conference Proceedings

5824

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

6176

Collaborative chat reference service effectiveness varies by question type for public library patrons Hall,Stephanie, Evidence Based Library and Information Practice 2008 Journal Article

4811

The Desk and Beyond: Next Generation Reference Services Steiner,Sarah K., Madden,M. Leslie (eds), NULL 2008 Book, Whole

5323

The IM Cometh: The Future of Chat Reference Francouer,Stephen, 2008 Book, Section

5483

A personal choice: Reference service excellence Radford, Marie L., Reference & User Services Quarterly 2008 Journal Article

5803

Chat reference evaluation: A framework of perspectives and measures Luo,Lili, Reference Services Review 2008 Journal Article

5014

Bibliometric analysis to identify core reference sources of virtual reference transactions Shachaf, P., Shaw, D., Library and Information Science Research 2008 Journal Article

5078

The Mission and Vision Statements of the IPL 2008 Web Page

5494

Overcoming transactional distance: Instructional intent in an e-mail reference service Portree,Martha, Evans,R. Sean, Adams,Tina M., Doherty,John J., Reference & User Services Quarterly 2008 Journal Article

5185

Second Life: A tool for reference and international understanding Ven, Christian van der, Reference Librarian 2008 Journal Article

5857

frequency and content of chat questions by time of semester at the University of Central Florida: Implications for Training, staffing and marketing Goda,D., C. Bishop Public Services Quarterly 2008 Journal Article

6177

An informal history (and possible future) of digital reference Janes,Joseph, Bulletin of the American Society for Information Science & Technology 2008 Journal Article

4876

Bibliometric analysis to identify core reference sources of virtual reference transactions Shachaf, Pnina, Shaw, D., Library and Information Science Research 2008 Journal Article

5484

Virtual Reference Services 2007/2008 Borisovets,Natalie, NULL 2008 Report

4588

Creating Your Own Consortium in Less than Six Months: A True Story of Virtual Reference Lafrance, Helene, Morrisey, Locke, Trump, Judy, NULL 2008 Book, Section

5527

Perceived utility of methods and instructional strategies used in online and face-to-face teaching environments Steinbronn, Peggy, Merideth, Eunice, Innovative Higher Education 2008 Journal Article

5783

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

6135

A linguistic analysis of chat reference conversations with 18-24 year-old college students Maness,Jack M., The Journal of Academic Librarianship 2008 Journal Article

5026

On the trail of the elusive non-user: what research in virtual reference environments reveals Connaway,Lynn Silipigni, Radford,Marie L., Dickey,Timothy J., Bulletin of the American Society for Information Science & Technology 2008 Journal Article

4685

Library mashups: Web 2.0 tool for integrating contents and services of libraries Maharana, Bulu, Sahu, N. K., Deb, Arundhati, Bhue, Siba, Majhi, Sabitri, Planner 2008 Journal Article

5773

An overview of the digital reference services in German libraries Liu, Jia, Bibliothek Forschung und Praxis 2008 Journal Article

5901

Successful approaches to teaching through chat Devllin, F., L. Currie, J. Stratton New World Libraries 2008 Journal Article

5997

Implementing VR on the Fly: Staff Motivation and Buy-In Ogbaa, Clara, Fisher, Lorin Flores, Ancelet, Lisa, NULL 2008 Book, Section

5528

A new world for virtual reference Godfrey, Krista, Library Hi Tech 2008 Journal Article

5848

reports, requests, and recipient design: The management of patron queries online reference chats Epperson, T.W., A.Zemel Journal of the American Society for Information Science & Technology 2008 Journal Article

6136

Beyond The Buzz: Planning Librarian Facebook Initiatives Grounded in User Needs Bietila, David, Bloechl, Chris, Edwards, Elizabeth, NULL 2009 Book, Section

5539

IM is for Instant Millennials: Developing Staffing Models and Best Practices for Instant Messaging Hodges, Alex R., Meiman, Meg, Technical Services Quarterly 2009 Journal Article

5571

Implementation of an authoritative FAQ database Wallace, Randy, Sassen, Catherine, Antonelli, Monika, Texas Library Journal 2009 Journal Article

5603

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6019

Let’s Fix Virtual Reference Zino, Eric, Library Journal 2009 Journal Article

5582

Microblogging for medical libraries and librarians DeFebbo, Dana M., Mihlrad, Leigh, Strong, Marcy A., Journal of Electronic Resources in Medical Libraries 2009 Journal Article

5806

The geography of virtual questioning? Mon, Lorri, Bishop, Bradley W., McClure, Charles R, McGivray, Jessica, Most, Linda, Milas, Theodore Patrick, Snead, John T., Library Quarterly 2009 Journal Article

5838

The virtues of face-to-face and virtual reference Melrose, Elizabeth, Library & Information Update 2009 Journal Article

5870

University Library Virtual Reference Services: Best Practices and Continuous Improvement Shaw, Kate, Spink, Amanda, Australian Academic & Research Libraries 2009 Journal Article

5561

Virtual Reference Reflections Bodner, Stewart, Journal of Library Administration 2009 Journal Article

5593

“I don’t think it’s harder, just that it’s different”: Librarians’ attitudes about instruction in the virtual reference environment Gronemyer, Kate, Deitering, Anne-Marie Reference Services Review 2009 Journal Article

5657

Virtual reference service in the Muslim world: Opportunities and challenges Abu Baker, Ahmad Bakeri, Library Philosophy & Practice 2009 Journal Article

5849

AskColorado…get answers day…or night Johnson,Kris, Colorado Municipalities 2009 Journal Article

4900

A History of the Developments in Virtual Reference Services at the College of Charleston Library Profit, Steven K., Internet Reference Services Quarterly 2009 Journal Article

5572

InfoQuest: Using text messaging to answer reference questions Pope, Kitty, Peters, Tom, Bell, Lori, Library Hi Tech News 2009 Journal Article

5796

Measuring Quality in Chat Reference Consortia: A Comparative Analysis Of Reponses to Users’ Queries Meert, Deborah L., Given, Lisa M., College & Research Libraries 2009 Journal Article

5487

Customizing Virtual Reference Tools for a Perfect Fit Gregory, Gwen M., Information Today 2009 Journal Article

5583

Selecting IM aggregator for a virtual reference service at UT Southwestern Medical Center Library Jayaraman, Shobana, Journal of Hospital Librarianship 2009 Journal Article

5647

Social media helps out the help desk Grensing-Pophal, Lin, EContent 2009 Journal Article

5807

Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries Meert, Deborah L., Given, Lisa M., College & Research Libraries 2009 Journal Article

5562

Jing and yang: Balancing asynchronous and synchronous training Tagge, Natalie, Library Hi Tech 2009 Journal Article

5658

Choosing the right free IM providers and clients for your library Izenstark,Amanda K., Public Services Quarterly 2009 Journal Article

4869

Question types in public libraries' digital reference service in Finland: Comparing 1999 and 2006 Numminen,Piritta, Vakkari,Pertti, Journal of the American Society for Information Science and Technology 2009 Journal Article

5125

Gyanoday Portal: A Virtual Reference Point for Management Knowledge Repository Ganguly, Shantanu, DESIDOC Journal of Library & Information Technology 2009 Journal Article

5584

Let me show you how it’s done! Desktop sharing for distance learning from the D. Samuel Gottesman Library Glassman, Nancy R., Habousha, Racheline G., Minuti, Aurelia, Schwartz, Rachel, Sorensen, Karen, Medical Reference Services Quarterly 2009 Journal Article

5648

ARL statistics 2006-2007 Kyrillidou,Martha, Bland,Les, NULL 2009 Web Page

4955

265010JoynerRef: Text Message Reference Service @ ECU Sanders, Mark, North Carolina Libraries 2009 Journal Article

5563

“Ask a Librarian” Pages as Reference Gateways to Academic Libraries Strothmann, Molly, McCain, Cherly, Scrivener, Laurie The Reference Librarian 2009 Journal Article

5595

Digital reference libraries in China: Progress and prospects Yao, Leye, Zhao, Ping, The Electronic Journal 2009 Journal Article

5659

Native language and the real-time virtual reference interview Mahemdra, Sundeep, 2009 Journal Article

5915

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6171

Local mobile efforts abound Coombs, Karen, Library Journal 2009 Journal Article

5606

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6054

Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment Murphy, Sarah Anne, College & Research Libraries 2009 Journal Article

5585

Embedding an IM widget in research databases: Helping users at their point-of-need Sekyere, Kawabena, E-JASL: The Electronic Journal of Academic and Special Librarianship 2009 Journal Article

5649

Question Types in Public Libraries’ Digital Reference Service in Finland: Comparing 1999 and 2006 Nummien, Piritta, Vakkari, Pertti, Journal of the American Society For Information Science And Technology 2009 Journal Article

5500

Question Types in Public Libraries’ Digital Reference Service in Finland: Comparing 1999 and 2006 Numminen, Piritta, Vakkari, Pertti, Journal of the American Society for Information Science and Technology 2009 Journal Article

5564

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6172

A phone of one’s own: Texting at the Bryant University reference desk Kohl, Laura, Keating, Maura, College & Research Libraries News 2009 Journal Article

5607

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6055

Diktuon: Virtual Reference Keck, Andrew, Theological Librarianship 2009 Journal Article

5586

Learning to provide 3D virtual reference: A library science assignment Johnson, Megan, Purpur, Geraldine, Abbott, Lisa T., Journal of Library & Information Services in Distance Learning 2009 Journal Article

5650

Using Web 2.0 applications as information awareness tools for science and engineering faculty and students in academic institutions Bhatt, Jay, Chandra, Smita, Denick, Dana, NULL 2009 Book, Section

5778

Making Chat Widgets Work for Online Reference Bedwell, Linda, Online 2009 Journal Article

5565

Implementing instant messaging in four university libraries Clements, Charlotte, Library Hi Tech 2009 Journal Article

5661

Chat reference: Training and competencies for librarians Ghasri,Atefeh Noorizadeh, Dehghani,Mozhdeh, Library Philosophy & Practice 2009 Journal Article

5480

The Internet Public Library as Service-Based Experiential Learning Agosto, Denise E., Abels, Eileen G., Mon, Lorri, Harris, Lydia Eato, NULL 2009 Book, Section

5576

On the Boundaries of Reference Services: Questioning and Library 2.0 Mon, Lorri, Randeree, Ebrahim, Journal of Education for Library and Information Science 2009 Journal Article

5555

Core competencies for electronic resource access services Resnick, Taryn, Journal of Electronic Resources in Medical Libraries 2009 Journal Article

5651

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6131

Effective Training for Chat Reference Personal: An Exploratory Study Luo, Lili, Library & Information Science Research 2009 Journal Article

5566

Does it really matter? Using virtual office hours to enhance student-faculty interaction Li, Lei, Pitts, Jennifer, Journal of Information Systems Education 2009 Journal Article

5598

The impact of virtual reality technology on library and information activities and process. [Transliterated title not available] Dourdi, Fariborz, Farhoodi, Fa’ezeh, Faslname-Ye Ketab/Library and Information Studies 2009 Journal Article

5662

Thriving on theory: A new model for synchronous reference encounters Radford, Marie L., Connaway, Lynn Silipigni, NULL 2009 Conference Proceedings

5822

Desk Bound No More: Reference Services at a New Research University Library Davidson, Sara, Mikkelsen, Susan, The Reference Librarian 2009 Journal Article

5577

SMS library reference service options Stahr, Beth, Library Hi Tech News 2009 Journal Article

5609

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

5993

The chat reference interview: Seeking evidence based on RUSA's guidelines VanDuinkerken,Wyoma, Stephens,Jane, MacDonald,Karen I., New World Library 2009 Journal Article

5396

The Past, Present, and Possibilities of Commons in the Academic Library Steiner, Heidi M., Holley, Robert P., The Reference Librarian 2009 Journal Article

5588

Using Meebo’s embedded IM for academic reference services: A case study Breitbach, William, Mallard, Mallard, Sage, Robert, Reference Services Review 2009 Journal Article

5652

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6132

Chat Reference: Training and Competencies for Librarians Ghasri, Atefeh Noorizadeh, Dehghani, Mozhdeh, Library Philosophy and Practice 2009 Journal Article

5567

Developing a model for reference research statistics: Applying the Warner Model” of reference question classification to streamline research services””” Meserve, Harry C., Belanger, Sandra E., Bowlby, Joan, Rosenblum, Lisa, Reference & User Services Quarterly 2009 Journal Article

5791

The Geography of Virtual Questioning Mon,Lorri, Bishop,Bradley, Wade, McClure,Charles R., McGilvray,Jessica, Most,Linda, Milas,Theodore Patrick, Snead,John T., The Library Quarterly 2009 Journal Article

5482

Doing Virtual Reference Along With Everything Else Garlish, Besty Harper, Computers in Libraries 2009 Journal Article

5578

IM’ing overload: Libraryh3lp to the rescue Theiss-White, Danielle, Dale, Jenny, Fritch, Melia Erin, Bonella, Laura, Coleman, Jason, Library Hi Tech News 2009 Journal Article

5610

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

5994

Building a Virtual Reference Campus: Librarians as Collaborators in Online Course Development and Learning Shepley, Susan E., Journal of Library Administration 2009 Journal Article

5589

Key issues surrounding virtual chat reference model: A case study Wan, Gang (Gary), Clark, Dennis, Fullerton, John, Macmillan, Gail, Reddy, Deva E., Stephens, Jane, Xiao, Daniel, Reference Services Review 2009 Journal Article

5653

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

5973

Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts Jones, Sherri, Kayongo, Jessica, Scotfield, John, Internet Reference Services Quarterly 2009 Journal Article

5568

The Mobile Reference Service: A case study of an onsite reference service program at the School of Public Health Tao, Donghua, McCarthy, Patrick G., Kreiger, Mary M., Webb, Annie B., Journal of the Medical Library Association 2009 Journal Article

5600

What Users Want: Assessing Government Information Preferences to Drive Information Services Burroughs, Jennie M., Government Information Quarterly 2009 Journal Article

5579

IM is for instant millennials: Developing staffing models and best practices for instant messaging Hodges, Alex R., Meiman, Meg, Technical Services Quarterly 2009 Journal Article

5643

The Unopened Door: Virtual Reference and the Caribbean Academic Library Iton, Ingrid, The Reference Librarian 2009 Journal Article

5558

Enhancing Virtual Reference: Techniques and Technologies to Engage Users and Enrich Interaction Breitbach, William, Demars, J. Michael, Internet Reference Services Quarterly 2009 Journal Article

5590

Libraries demonstrate low adherence to virtual reference service guidelines Cogo, Elise, Evidence Based Library and Information Practice 2009 Journal Article

5654

Promoting a comprehensive view of library resources in a course management system Solis, Jacqueline, Hampton, Ellen M., New Library World 2009 Journal Article

5782

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

5974

Virtual Reference Best Pratices: Tailoring Services To Your Library Kern, M. Kathleen, 2009 Book, Whole

5537

Virtual Reference: Chat with Us! Lapidus, Mariana, Bond, Irena, Medical Reference Services Quarterly 2009 Journal Article

5569

Assisting online: Creating positive student experiences at the University of Wolverhampton Haynes, Wendy, SCONUL Focus 2009 Journal Article

5665

Reference Diagnostics for a Virtual World Huwe, Terence K., Computers in Libraries 2009 Journal Article

5580

Closing a consortium, moving to IM, trying VOIP [Interview with L. Singer] Hodges, Alex, 2009 Book, Section

5644

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

5964

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6092

How to be a Person: Tips and Tricks for Virtual Reference Anderson, Craig, College and Research Libraries 2009 Journal Article

5495

Constructing Who We Are Online: One Word, One Friend at a Time DeVoe, Kristina M., The Reference Librarian 2009 Journal Article

5559

On Being a Virtual World Librarian: Experiences in Offering Live Reference Services in a Virtual World Thompson, Samantha, The Reference Librarian 2009 Journal Article

5591

Evolution of electronic resources support: Is virtual reference the answer? Resnick, Taryn, Clark, Dennis T., Library Hi Tech 2009 Journal Article

5655

Engaging Net Gen Students in Virtual Reference: Reinventing Services to Meet Their Information Behaviors and Communication Preferences Connaway, Lynn Silipigni, Radford, Marie L., Williams, Jocelyn DeAngelis, NULL 2009 Book, Section

5538

InfoEyes Information Service: A Virtual Reference Service for Print-Impaired Individuals Rossman, Linda, Durivage, Catherine A., The Reference Librarian 2009 Journal Article

5570

If you build it they may not come: the case of QuestionPoint Ralph, Lynette, Electronic Journal of Academic and Special Librarianship 2009 Journal Article

5602

Have a question? Text a librarian Staudacher, D., Arizona Republic 2009 Journal Article

5794

The virtual library liaison: A case study at an online university Veal, Robin, Bennett, Erika, Journal of Library Administration 2009 Journal Article

5922

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E., Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6018

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (2nd Ed.) Ross,Catherine S., Nilsen,Kirsti, Radford,Marie L., 2009 Book, Whole

5485

Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services Eakin, Lori, Pomerantz, Jeffrey, Portal 2009 Journal Article

5581

Reference 2.0: The future of shrinking print reference collections seems destined for the Web Hellyer, Paul, AALL Spectum 2009 Journal Article

5805

The virtual library liaison: A case study at an online university Veal, Robin, Bennett, Erika, Journal of Library Administration 2009 Journal Article

5933

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

5965

Developing a model for reference research statistics: Applying the ‘warner model’ of reference question classification to streamline research services Meserve, H. C., Belanger, S. E.##Bowlby, J., Rosenblum, L., Reference & Users Services Quarterly 2009 Journal Article

6093

The Reference Encounter in Virtual Environments Ross, Catherine Sheldrick, Nilsen, Kirsti, Radford, Marie L., NULL 2009 Book, Section

5496

On Being a Virtual World Librarian: “Hello, can I help?” – Managing Virtual Volunteers Thompson, Samantha H. The Reference Librarian 2009 Journal Article

5560

Pixilated Problem Patrons: Or, the Trials of Working Virtual Reference and What We’ve Learned from It Thompson, Samantha H., The Reference Librarian 2009 Journal Article

5592

More than words”: Screencasting as a reference tool””” Carr, Allison, Ly, Pearl, Reference Services Review 2009 Journal Article

5656

The development of the Virtual Notebook, a wiki-based ready reference technology Bejune, Matthew M., Morris, Sara E., Reference & User Services Quarterly 2010 Journal Article

5635

My so-called second life Harmeyer, Dave Reference Librarian 2010 Journal Article

5667

Text 4 answers: A collaborative service model Luo, Lili, Bell, Lori Reference Services Review 2010 Journal Article

5795

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

6051

California’s AskNow Law Librarian Service Stahlberg, Ralph, Pinard, Mary, NULL 2010 Book, Section

5550

Library services for Great Plains IDEA Consortial Students Adams, Kate E., Cassner, Mary, Journal of Library Administration 2010 Journal Article

5614

Improving the virtual reference experience: How closely do academic libraries adhere the RUSA guidelines? Platt, Jessica, Benson, Pete, Journal of Library & Information Services in Distance Learning 2010 Journal Article

5646

Reference service delivery system in West Africa: Limitations and prospects as seen from Kenneth Dike Library, University of Ibadan, Nigeria Ola, Christopher Olumuyiwa, Internet Reference Services Quarterly 2010 Journal Article

5625

Integrating information literacy into Blackboard: Librarian-faculty collaboration for successful student learning Xiao, Judy, Library Management 2010 Journal Article

5785

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

6169

Guidelines for implementing and maintaining virtual reference services Rusa Guidelines, Reference & User Services Quarterly 2010 Journal Article

5636

Onsite reference: The only way to deliver user-centered services? Ping, Situ, Journal of East Asian Libraries 2010 Journal Article

5668

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

6052

Expanding Service and Enhancing Learning: Preliminary Report an a Novel Virtual Reference Collaboration Wright, Andrea, Tu, Feili, 2010 Book, Section

5551

Grassroots virtual reference collaboration: The Ohio/Oregon model Tucker-Raymond, Caleb, Bozzer, Donald, Leszcz, Brian, NULL 2010 Web Page

5615

Ready Reference Collections: A History Singer, Carol A., Reference & Users Quarterly 2010 Journal Article

5594

Learning from chatting: How our virtual reference questions are giving us answers Rourke, Lorna, Lupien, Pascal, Evidence Based Library and Information Practice 2010 Journal Article

5626

Reviving the reference interview: From desk to chat to phone Harmeyer, Dave, Reference Librarian 2010 Journal Article

5882

Reference Renaissance: Current and Future Trends Radford, Marie L., Lankes, R. David, 2010 Book, Whole

5541

Best Practices in Chat Reference Used by Florida’s Ask a Librarian Virtual Reference Librarians Ward, Joyce, Barbier, Patricia, The Reference Librarian 2010 Journal Article

5573

Coding into the great unknown: Analyzing instant messaging session transcripts to identify user behaviors and measure quality of service Maximiek, Sarah, Rushton, Erin, Brown, Elizabeth, College & Research Libraries 2010 Journal Article

5637

Helping students become literate in a digital, networking-based society: A literature review and discussion González Fernandez-Villavicencio, Nieves, International Information & Library Review 2010 Journal Article

5669

You Virtually Can’t Miss Us: Harnessing Virtual Tools to Enhance the Quality of Our Reference Services Ng, Judy, Shin, Ivry Lee Huey, Chuan, Yit Chin, NULL 2010 Book, Section

5552

Even an ocean away: Developing Skype-based reference for students studying abroad Cohen, Sarah Faye, Burkhardt, Andy, Reference Services Review 2010 Journal Article

5616

Using microblogging tools for library services Hricko, Mary, Journal of Library Administration 2010 Journal Article

5808

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

6128

Chat reference and location-based questions: A multi-method evaluation of a statewide chat reference consortium Bishop, Bradley Wade, Doctor of Philosophy Doctoral dissertation, Florida State University, Tallahassee 2010 Journal Article

5499

Management models and considerations for virtual reference Murphy, Joe, Science & Technology Libraries 2010 Journal Article

5627

From a distance: Robust reference service via instant messaging Meulemansa, Yvonne Nalani , Carr, Allison, Ly, Pearl, Journal of Library & Information Services in Distance Learning 2010 Journal Article

5787

Reference in the age of Wikipedia, or Not Lewis, David W., 2010 Book, Section

5542

Save the Time of The Avatar: Canadian Academic Libraries Using Chat Reference in Multi-User Virtual Environments Buckland, Amy, Godfrey, Krista, The Reference Librarian 2010 Journal Article

5574

Less words, more action: Using on-the-fly videos and screenshots in your library’s IM/chat and email reference transactions Sekyere, Kwabena, Community & Junior College Libraries 2010 Journal Article

5638

Opening and closing rituals of the virtual reference service of the Internet Public Library Park, Jung-ran, Li, Guisu, Burger, Amy, Journal of Documentation 2010 Journal Article

5670

The digital information seeker: Report of findings from selected OCLC, RIN and JISC user behavior projects Connaway, Lynn Silipigni, Dickey, Timothy J., NULL 2010 Report

5798

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

5990

Google 2.0: Benefits and Burdens Bivens-Tatum, Wayne, 2010 Book, Section

5553

The role of information in the provision of virtual reference services at the equiry desk Beck, Daniel, Journal of Information Literacy 2010 Journal Article

5841

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

6129

Handheld techologies for reference librarianship Miller, William, Reference Librarian 2010 Journal Article

5628

Library questions? Ask us! Embarking on virtual reference at Anglia Ruskin University McMaster, Carol, Wells, Judith, Cefai, Jenny, Smith, Matthew, SCONUL Focus 2010 Journal Article

5660

A blueprint for building online reference knowledge bases Bosancic, Boris, Reference & User Services Quarterly 2010 Journal Article

5692

Theory Meets Practice: Educators and Directors Talk Lankes, R. David, Stoffle, Carla, J., LaRue, James, Radford, Marie L., 2010 Book, Section

5543

E-resource helpdesk into virtual reference: Identifying core competencies Resnick, Taryn, Ugaz, Ana, Burford, Nancy, Reference Services Review 2010 Journal Article

5639

Gone mobile? Thomas, Lisa Carlucci, Library Journal 2010 Journal Article

5767

Mobile technology and libraries Griffey, Jason, NULL 2010 Book, Whole

5799

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

5991

Stayin’ Alive in the Google Age: Adding Custom Search Engines for Better Internet Results Murray, Lilia, NULL 2010 Book, Section

5554

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

5970

Text message reference at NYU Libraries Pearce, Alexa, Reference Librarian 2010 Journal Article

5629

Application of reference guidelines for assessing the quality of the Internet Public Library’s virtual reference services Burger, Amy, Park, Jung-ran, Li, Guisu, Internet Reference Service Quarterly 2010 Journal Article

5693

Digital natives meet digital libraries: Discovering their behaviors and preferences for information seeking Radford, Marie L., Connaway, Lynn Silipigni, NULL 2010 Conference Proceedings

5821

Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference Radford, Marie L., Connway, Lynn Silipigni, 2010 Book, Section

5544

A content analysis of chat transcripts in the Georgetown Law Library Morais, Yasmin, Sampson, Sara, Legal Reference Services Quarterly 2010 Journal Article

5640

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, Judith S., The Reference Librarian 2010 Journal Article

5800

Digital Library Education Lab Lin, Xia, Abels, Eileen, Journal of Education for Library and Imformation Science 2010 Journal Article

5587

Instructional strategies for digital reference: Methods to facilitate student learning Oakleaf, Megan, VanScoy, Amy, Reference & User Services Quarterly 2010 Journal Article

5619

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

5971

SMS text reference comes of age: The My Info Quest collaborative Jensen, Bruce, Reference Librarian 2010 Journal Article

5630

Balance of Power and Negotiation of Meaning in Virtual Reference Learning Environments Kickham-Samy, Mary, NULL 2010 Book, Section

5545

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

5961

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

6089

An international comparison of virtual reference services Olszewski, Lawrence, Rumbaugh, Paula, Reference & User Services Quarterly 2010 Journal Article

5620

Virtual reference: No budget? No time? No problem! Cheney, Mari, AALL Spectrum 2010 Journal Article

5844

Click it, no more tick it: Online reference statistics Aguilar, Paulita, Keating, Kathleen, Swanback, Sue, Reference Librarian 2010 Journal Article

5631

Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009 Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence, Library Review 2010 Journal Article

5663

Ask a Librarian Annual Reports NULL NULL 2010 Web Page

5695

Will they come? Get out the word about going mobile Keating, Maura, The Reference Librarian 2010 Journal Article

5759

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

6015

Giving Users Options for Chat Referance: Effects of QuestionPoint’s Instant Message Widget on Chat Traffic Cole, Virginia, 2010 Book, Section

5546

The big app Braun, Linda W., School Library Journal 2010 Journal Article

5770

Reference is my classroom: Setting instructional goals for academic library reference services Avery, Susan, Ward, David, Internet Reference Services Quarterly 2010 Journal Article

5802

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

5962

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

6090

Answering the right question: The virtual reference interview Kinney, Bo Alki 2010 Journal Article

6218

Virtual delivery of electronic resources and services to off-campus users: A multifaceted approach Bower, Shirley L., Mee, Susan A., Journal of Library Administration 2010 Journal Article

5621

Quality of online chat reference answers differ between local and consortium library staff: Providing consortium staff with more local information can mitigate these differences Newton Miller, Laura , Evidence Based Library & Information Practice 2010 Journal Article

5877

Determining the effectiveness of digital reference services in Malaysian academic libraries Dollah, Kadir Wan Wan Ab., Singh, Diljit, Reference Librarian 2010 Journal Article

5632

Desk to the desktop – – digital reference service leveraging educational assistance in distance learning: Implications for Jamaica Nicholas, Pauline, Journal of Library & Information Services in Distance Learning 2010 Journal Article

5664

Collaborative marketing for virtual reference: The My Info Quest experience Avery, Beth Fuseler, Docherty, Karen J., Lindbloom, Mary-Carol, The Reference Librarian 2010 Journal Article

5760

Making reference service count: Collecting and using reference service statistics to make a difference Garrison, J. S., Reference Librarian 2010 Journal Article

6016

New Route to an Old Resource: Faciliating Access to Library Research Guide for the Self-serve Generation Alexander, Stephanie, Greke, Jennifer, Lage, Kathryn, 2010 Book, Section

5547

Barriers and challenges to teaching reference in today’s electronic information environment Agosto, Denise E., Rozaklis, Lily, Macdonald, Craig, Abels, Eileen G., Journal of Education for Library & Information Science 2010 Journal Article

5611

Virtual reference service quality: Critical components for adults and the net-generation Connaway, Lynn Silipigni, Radford, Marie L., Libri 2010 Journal Article

5622

Adherence to RUSA’s guidelines for virtual reference services is below expected in academic libraries Hughes, Annie M., Evidence Based Library & Information Practice 2010 Journal Article

5846

To script or not to script: Or, the challenge of being both efficient and personal when interacting with virtual reference patrons Thompson, Samantha, Reference Librarian 2010 Journal Article

5633

Text message reference service: Five years later Stahr, Beth, The Reference Librarian 2010 Journal Article

5793

A Mobile Future for Academic Libraries Lippincott, Joan K., Reference Services Review 2010 Journal Article

5825

Meeting User’s Need through New Reference Service Models Cassell, Kay Ann, NULL 2010 Book, Section

5548

Moving from the consortium to the reference desk keeping chat and improving reference at the MSU Libraries Powers, Amanda Clay, Nolen,David, Zhang, Li, Xu, Yue, Peyton, Gail, Internet Reference Services Quarterly 2010 Journal Article

5612

Text messaging the reference desk: Using Upside Wireless’ SMS-to-email to extend reference service Weimer, Keith, The Reference Librarian 2010 Journal Article

5623

SMS reference: Myths, markers, and modalities Pearce, Alexa, Collard, Scott, Whatley, Kara, Reference Services Review 2010 Journal Article

5634

Ask it locally, get answers globally: 24/7 reference and the QuestionPoint community McGlamery, Susan Refer 2010 Journal Article

5666

Using mobile devices for research: smartphones, databases, and libraries Murphy, Joe, Online 2010 Journal Article

5826

Apples and Oranges: Creating Hybrid Virtual Reference Service with Proprietary Chat Reference Software and Free Instant Messaging Services Evans, Lorrie, McHale, Nina, Sobel, Karen, NULL 2010 Book, Section

5549

Communicating with faculty, staff, and students using library blogs: Results from a survey of academic health sciences libraries Chatfield, Amy J., Ratajeski, Meissa A., Wang, John, Bardyn, Tania p., Internet Reference Services Quarterly 2010 Journal Article

5613

Taking the library to the user Balas, Janet L., Computers in Libraries 2010 Journal Article

5645

I wouldn’t normally ask this…: Or, sensitive questions and why people seem more willing to ask them at a virtual reference desk Thompson, Samantha, The Reference Librarian 2010 Journal Article

5624

Livening virtual reference with screencasting and screen sharing Steiner, Heidi M., Library Hi Tech News 2010 Journal Article

5784

Click it, no more tick it: Online reference statistics Agyilar, P. P., Keating, K. K., Swanback, S. S., Reference Librarian 2010 Journal Article

6168

Librarians in Second Life and future virtual worlds Hudson, Alexia, NULL 2011 Book, Section

5699

Library services without a library: Post-earthquake use of virtual reference at University of Canterbury Roberts, S. F., Fitchett, D. J., Paterson, M. E., University of Canterbury. Library 2011 Journal Article

5763

Transforming the interent public library into the ipl2 virtual learning laboratory Abels, Eillen G., Reference Librarian 2011 Journal Article

5923

MLibrary: Concepts for redefining reference Alexander, Laurie, Blumenthal, Jane, Downing, Karen, MacAdam, Barbara, Rana, Gurpreet K., Reiman-Sendi, Karen, Scholtz, Nicole, Sutch, Laurie A., Journal of Library Administration 2011 Journal Article

5742

Death of reference or birth of new marketing age? Henry, Jo, Public Services Quarterly 2011 Journal Article

5774

Transforming the interent public library into the ipl2 virtual learning laboratory Abels, Eillen G., Reference Librarian 2011 Journal Article

5934

Online reference takes off Brown, Peter, Public Library Journal 2011 Journal Article

5753

Reconfiguring reference services for mobile devicies Hahn, Jim, NULL 2011 Book, Section

5700

Situated questions and answers: Responding to library users with QR codes Hicks, Alison, Sinkinson, Caroline, Reference & User Services Quarterly 2011 Journal Article

5732

OCLC releases new membership research report: Seeking Synchronicity: Revelations and Recommendations for Virtual Reference OCLC, NULL 2011 Report

5764

Virtual reference service in academic libraries in West Africa Sekyere, Kwabena, Journal of Library & Information Services in Distance Learning 2011 Journal Article

5924

Embedded reference to embedded librarianship: 6 years at the University of Calgary Clyde, Jerremie, Lee, Jennifer, Journal of Library Administration 2011 Journal Article

5743

If it is too inconvenient I’m not going after it:” Convenience as a critical factor in information-seeking behaviors””” Connaway, Lynn Silipigni, Dickey, Timothy J., Radford, Marie L., Library & Information Science Research 2011 Journal Article

5775

Virtual reference service in academic libraries in West Africa Sekyere, Kwabena, Journal of Library & Information Services in Distance Learning 2011 Journal Article

5935

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6127

Identifying reusable resources in digital reference responses Pomerantz, Jeffery, Reference & User Services Quarterly 2011 Journal Article

5498

The Internet Public Library (IPL): An exploratory case study on user perceptions Maceli, Monica, Wiedenbeck, Susan, Abels, Eileen, Information Technology and Libraries 2011 Journal Article

5754

Seeking synchronicity: Revelations and recommendations for virtual reference Connaway, Lynn Silipigni, Radford, Marie L., NULL 2011 Report

5818

From print to e-reference Tyckoson, David A., NULL 2011 Book, Section

5701

Best free reference websites: Thirteenth annual list Boykin, Amy W., Cunningham, Kay, Danowitz, Erica, Lee, Matt, Lehmann, Sarah, Nail, Clark, Scanlon, Donna, Seale, Colleen, Shuyler, Kristen, Sonsteby, Alec, Reference & User Services Quarterly 2011 Journal Article

5733

What’s next? Tracking tech trends Stephens, Michael, NULL 2011 Book, Section

5797

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

5989

Paradigm shift in reference services at the Oberlin College library: A case study Mitchell, Megan S., Comer, Cynthia H., Starkey, Jennifer M., Francis, Eboni A., Journal of Library Administration 2011 Journal Article

5744

On virtual face-work: An ethnography of communication approach to a live chat reference interaction Radford, Marie L., Radford, Gary P., Connaway, Lynn Silipigni, DeAngelis, Jocelyn A., The Library Quarterly 2011 Journal Article

5776

Establishing a virtual reference service Lihitkar, Shalini R., DESIDOC Journal of Library & Information Technology 2011 Journal Article

5755

Reference reborn: Breathing new life into public services librarianship Zabel, Diane (Ed.), NULL 2011 Book, Whole

5702

Ipl2 Institute on the future of reference and its impact on LIS education Mon, Lorri, Reference Librarian 2011 Journal Article

5734

Users of virtual reference are more satisfied with the service they receive than the providers of that service think they are Howe, Carol D., Evidence Based Library And Information Practice 2011 Journal Article

5766

Web 2.0 and libraries: Facts or myth Aqil, Mohammad, Ahmad, Parvez, & Siddique, Mohammad Asad, Journal of Library & Information Technology 2011 Journal Article

5862

Launching a text a librarian service: Cornell’s preliminary experiences Cole, Virginia, Krkoska, Baseema B., Reference Librarian 2011 Journal Article

5713

Farewell to the reference librarian Kennedy, Scott, Journal of Library Administration 2011 Journal Article

5745

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

5969

Providing mobile librarian service to a college of nursing to increase interactions and transactions: One Wayne State University, science and technology librarian’s experience Wilmes, Nancy A., Science & Technology Libraries 2011 Journal Article

5756

Why collaborate? Tucker-Raymond, Caleb, OLA Quarterly 2011 Journal Article

5852

Quora.com: Another place for users to ask questions Ovadia, Steven, Behavioral & Social Sciences Librarian 2011 Journal Article

5735

Creating a digital reference agenda for academic libraries in Jamacia: An exploratory case study Nicholas, Pauline, Libri: International Joural of Libraries & Information Services 2011 Journal Article

5895

Are We Getting Warmer?” Query clarification in live chat virtual reference””” Radford, Marie L., Connaway, Lynn Silipigni, Confer, Patrick A., Sabolcsi-Boros, Susanna, Kwon, Hannah, Reference & User Services Quarterly 2011 Journal Article

5746

Chat reference training after one decade: The results of a national survey of academic libraries Devine, Christopher, Bounds Paladino, Emily , & Davis, John A, Journal of Academic Librarianship 2011 Journal Article

5874

Left to their own devices: The future of reference services on personal, portable information, communication, and entertainment devices Peters, Thomas A., The Reference Librarian 2011 Journal Article

5757

Burning the midnight oil: Librarians, students, and late-night chat reference at the University of Notre Dame Kayongo, Jessica, Van Jacob, Elizabeth, Internet Reference Services Quarterly 2011 Journal Article

5736

The role of public libraries in community building Scott, Rachel, Public Library Quarterly 2011 Journal Article

5768

Comparing Google to a digital reference service for answering factual and topical requests by keyword and question queries Vakkari, Pertti, Online Information Review 2011 Journal Article

5832

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

5960

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6088

All together now! Integrating virtual reference in the academic library Duncan, Vicky, Gerrard, Angie, Reference & User Services Quarterly 2011 Journal Article

5747

Virtual reference/query log pairs: A window onto user need Collard, Scott, Whatley, Kara, Reference Service Review 2011 Journal Article

5694

The web beyond Google: Innovative search tools and their implications for reference services Spencer, Brett, Dodd, Lauren B., Friedman, William C., Xu, Qiong, Internet Reference Services Quarterly 2011 Journal Article

5758

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6014

ChaCha: A new tool for today’s libraries or just the latest toy? Tynan, Megan, Music Reference Services Quarterly 2011 Journal Article

5737

A model of the reference and information service process: An educators’ perspective Agosto, Denise E., Rozaklis, Lily, MacDonald, Craig, Abels, Eileen G., Reference & User Services Quarterly 2011 Journal Article

5748

A typology of collaborative communication in a digital reference environment Rozaklis, Lily, MacDonald, Craig M., Reference Librarian 2011 Journal Article

5535

Quality control: A necessary good for improving service Logan, Firouzeh F., Lewis, Krystal, Reference Librarian 2011 Journal Article

5738

IMLS issues grant for further collaborative of virtual reference services D-Lib Magazine 2011 Journal Article

5834

Internet public library milestones Hane, Paula J., Information Today 2011 Journal Article

5749

A systematic review of research on live chat service Matteson, Miriam L., Salamon, Jennifer, Brewster, Lindy, Reference & Users Services Quarterly 2011 Journal Article

5909

Populating a knowledge base with local knowledge for Florida’s Ask a Librarian reference consortium Bishop, Bradley Wade, Sachs-Silveira, Diana, Avet, Traci, The Reference Librarian 2011 Journal Article

5696

Location-based questions and local knowledge Bishop, Bradley Wade, Journal of the American Society for Information Science & Technology 2011 Journal Article

5888

Virtual reference service in academic libraries in West Africa Sekyere, Kwabena Journal of Library & Information Services in Distance Learning 2011 Journal article

5707

Should chat reference be staffed by librarians? An assessment of chat reference at an academic library using LibStats Bravender, Patricia, Lyon, Colleen, Molaro, Anthony, Internet Reference Services Quarterly 2011 Journal Article

5739

The evolution of the reference librarian Johnson, Wendell G., Community & Junior College Libraries 2011 Journal Article

5771

Virtual reference service in United States school of law libraries: Its challenges and the way forward Ademodi, Olugbenga, World Libraries 2011 Journal, Electronic

5718

Using the iPad for reference services: Librarians go mobile Lotts, Megan, Graves, Stephanie, College & Research Libraries News 2011 Journal Article

5750

SMS reference Brannon, Sian, The Reference Librarian 2011 Journal Article

5761

The role of virtual reference in library web site design: A qualitative source for usage data powers, Amanda Clay, Shedd, Julie, Hill, Clay, Journal of Web Librarianship 2011 Journal Article

5921

Reference as outreach: Meeting users where they are Aguilar, Paulita, Keating, Kathleen, Schadl, Suzanne, Reenen, Johann Van, Journal of Library Administration 2011 Journal Article

5708

Revamping reference Schmidt, Aaron, Library Journal 2011 Journal Article

5740

Virtual question changes: Reference in evolving environments Arendt, Julie, Graves, Stephanie J., Reference Services Review 2011 Journal Article

5772

The role of virtual reference in library web site design: A qualitative source for usage data powers, Amanda Clay, Shedd, Julie, Hill, Clay, Journal of Web Librarianship 2011 Journal Article

5932

Becoming mobile: Reference in the ubiquitous library Barnhart, Fred D., Pierce, Jeannette E., Journal of Library Administration 2011 Journal Article

5751

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6167

Demystifying virtual reference Hicky, Daniel, NULL 2011 Book, Section

5698

Bridging physical and virtual reference with virtual research consultations Steiner, Heidi, Reference Services Review 2011 Journal Article

5762

Progressive LGBTQ reference: Coming out in the 21st century Mehra, Bharat, & Braquet, Donna, Reference Services Review 2011 Journal Article

5858

How to build a desk statistics in less than an hour using forms in Google docs Carter, Sunshine, Ambrosi, Thomas, Computers In Libraries 2011 Journal, Electronic

6050

A survey and empirical study of virtual reference service in academic libraries Mu, Xiangming, Dimitroff, Alexandra, Jordan, Jeanette, Burclaff, Natalie Journal of Academic Librarianship 2011 Journal Article

5709

The role of synchronous virtual reference in teaching and learning: A grounded theory analysis of instant messaging transcripts Passonneau, Sarah, Coffey, Dan, College & Research Libraries 2011 Journal Article

5741

LibAnswers Evans, Gwen, The Charleston Advisor 2011 Journal Article

5752

Case study of synchronous virtual reference in an academic library Arvina, Shelley D., Kaiserb, Anthony, Internet Reference Services Quarterly 2012 Journal Article

5827

Professional avatars: Librarians and educators in virtual worlds Mon, Lorri M., Journal of Documentation 2012 Journal Article

5902

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

5966

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

6094

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

6126

Quality and characteristics of student-led virtual reference service: A two-year study Zuber, Peter A., NULL 2012 Book, Section

5721

Engaging Library Users in the Age of Texting: Exploring Text Reference Service Luo, Lili, Weak, Emily, Bell, Lori 2012 Web Page

5817

Superhero competitor Library Journal 2012 Journal Article

5913

Email reference transactions reveal unique patterns about end-user information seeking behaviour and librarians’ responses in academic and public libraries outside U.S. and Canada Giovanna, Badia, Evidence Based Library & Information Practice 2012 Journal Article

5828

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

5988

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

6020

A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions Koshik, Irene , Okazawa, Hiromi Journal of the American Society for Information Science and Technology 2012 Journal Article

6116

Reference is neither here nor there: A snapshot of SMS reference services Vecchione, Amy, Ruppel, Margie, Reference Librarian 2012 Journal Article

5839

More questions than answers: Using an observational study to count reference activity Beatty, Susan, Cloutier, Claudette, NULL 2012 Book, Section

5722

A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions Koshik, Irene , Okazawa, Hiromi Journal of the American Society for Information Science and Technology 2012 Journal Article

6042

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

6170

Information-seeking behavior and reference medium preferences Chow, Anthony S., Croxton, Rebecca A., Reference & Users Services Quarterly 2012 Journal Article

5829

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

6053

Another lane on the information highway? A case study of experimenting with text message reference Brooks, Marvie, Zubarev, Mark, Reference Librarian 2012 Journal Article

5840

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

5968

Researching e-mail reference questions: a review of the literature and implications for practice Veal, Robin E., NULL 2012 Book, Section

5723

Myths and realities of digital reference services: Perspectives of libraries from developing countries Bakar, Ahmad Bakeri Abu, Library Management 2012 Journal Article

5809

It’s research made easier!” SMS and chat reference perceptions””” Ruppel, Margie, Vecchione, Amy, Reference Services Review 2012 Journal Article

5873

Virtual reference: Variations on a theme in academic libraries Avery, Beth, Brodak, Elizabeth, Fronmueller, Julie, Huling, Nancy, Mascareñas, Paul M., McCaffrey, Erin, Owens, Sylvia, Sobel, Karen, NULL 2012 Book, Section

5724

The discovery level in software and wetware: Implications for reference and bibliographic service Wilson, Tony, Alki 2012 Journal Article

5948

Reference 2.0 in action: An evaluation of the digital reference services in selected Philippine academic libraries Ramos, Marian S., Abrigo, Christine M., Library Hi Tech News 2012 Journal Article

5831

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

5959

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

6087

Leading the reference renaissance: Today’s ideas for tomorrow’s cutting-edge services Radford, Marie L., NULL 2012 Book, Whole

5714

E-service quality as antecedent to e-satisfaction: The moderating effect of culture Sabiote, Carmen M., Frías, Dolores M., Castañeda, J. Alberto, Online Information Review 2012 Journal Article

5810

Managing a text reference consortium: The My Info Quest experience Luo, Li, Weak, Emily, Reference Services Review 2012 Journal Article

5842

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

6130

Cooperative SMS:The My Info Quest journey Avery, Beth, Docherty, Karen, White, Shaye, NULL 2012 Book, Section

5725

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

6013

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

6173

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

5992

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

6056

Setting reference free: Reference services for the mobile age Walsh, Andrew, NULL 2012 Book, Section

5715

Now it’s necessary: Virtual reference services at Washington State University, Pullman Nicol, Erica Carlson, Crook, Linda, The Journal of Academic Librarianship 2012 Journal Article

5811

New Jersey virtual reference now a glimmer Kelley, Michael, Schwartz, Meredith, Lee, Michelle, Warburton, Bob, Library Journal 2012 Journal Article

5843

A conversation analytic study and potential problems in communication in library chat reference interactions Koshik, Irene, Okazawa, Hiromi, Journal of the American Society for Information Science & Technology 2012 Journal Article

5875

A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions Koshik, Irene , Okazawa, Hiromi Journal of the American Society for Information Science and Technology 2012 Journal Article

6195

Collaborative virtual reference really does work, but it takes a tribe Johnson, Kris, Farrell, Patrick, Laughlin, Kristen, Mascareñas, Paul, M., Sieving, Amy, NULL 2012 Book, Section

5726

A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions Koshik, Irene , Okazawa, Hiromi Journal of the American Society for Information Science and Technology 2012 Journal Article

6078

Three things you can do today to get your library ready for the mobile experience Mairn, Chad, Reference Librarian 2012 Journal Article

5833

Envisioning and creating reference futures Radford, Marie L., NULL 2012 Book, Section

5716

A conversation analytic study of actual and potential problems in communication in library chat reference interactions Koshik, Irene, Okazawa, Hiromi, Journal of the American Society For Information Science and Technology 2012 Journal Article

5812

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

5972

Using Libstats statistical tracking software to assess library services for strategic planning Chan, Emily K., Knight, Lorrie A., NULL 2012 Book, Section

5727

Electronic resources expenditure and the decline in reference transaction statistics in academic libraries Dubnjakovic, Ana, Journal of Academic Librarianship 2012 Journal Article

6207

Chattin’ ’bout my generation: Comparing virtual use of millennials to older adults Radford, Marie L., Connaway, Lynn S., NULL 2012 Book, Section

5717

Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference Radford, Marie L., Connaway, Lynn Silipigni, Library & Information Science Research 2012 Journal Article

5813

Best free reference websites Swenson Danowitz, Erica , Scanlon, Donna, Baugh, Georgia, Gaspar, Deborah, Lehmann, Sarah, Meszaros, Rosemary, Miller, Clare, Nail, Clark, Rosener, Ashley, Schwartz, Jennifer, Seale, Colleen, Sojdehei, Virginia, Wilson, Janice, Reference & Users Services Quarterly 2012 Journal Article

5845

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

6133

The reference ref: How to referee the assessment process for virtual reference services Biglin, Karen, Docherty, Karen, NULL 2012 Book, Section

5728

Virtual reference services: Defining the criteria and indicators to evaluate them Pinto, Maria, Manso, Ramon A., Electronic Library 2012 Journal Article

5835

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

5963

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

5995

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

6091

A Conversation Analytic Study of Actual and Potential Problems in Communication in Library Chat Reference Interactions Koshik, Irene , Okazawa, Hiromi Journal of the American Society for Information Science and Technology 2012 Journal Article

6155

The information needs of virtual users: A study of Second Life libraries Chow, Anthony S., Baity, C. Chase, Zamarripa, Marilyn, Chappell, Pam, Rachlin, David, Vinson, Curtis, Library Quarterly 2012 Journal Article

5814

Anonymity versus perceived patron identity in virtual reference transcripts Gabarek Roper, Kristin, Sobel, Karen, Public Service Quarterly 2012 Journal Article

5910

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

6166

Leveraging OpenURL click-though statistics to study user behavior Otto, Justin, Munson, Doris, NULL 2012 Book, Section

5729

Implementing reference statistics collection software at multiple library service points Gossett, J., Stephan, E., Marrall, R., New Library World 2012 Journal Article

6017

Capturing every patron interaction: The move from paper statistics to an electronic system to track the whole library Vardell, E. E., Loper, K. K., Vaidhyanathan, V. V., Medical Reference Services Quarterly 2012 Journal Article

6049

Moving beyong assumptions: The use of virtual reference data in an academic library Nolen, David S., Powers, Amanda Clay, Zhang, Li, Xu, Yue, Cannady, Rachel E., Li, Judy, Libraries of the Academy 2012 Journal Article

5836

The tutorial dialogue and problem solving in virtual reference Kickham-Samy, Mary, NULL 2012 Book, Section

5719

Your guide to Meebo options: Virtual reference summer meltdown and fall shakeout Breitbach, William, Computers in Libraries 2012 Journal Article

5815

Can consortial reference partners answer your local users’ library questions? Bishop, Bradley W., Libraries & the Academy 2012 Journal Article

5847

The discovery level in software and wetware: Implications for reference and bibliographic service Wilson, Tony, Alki 2012 Journal Article

5943

Diktuon: Web-based statistics trackers Rozear, Hannah, Theological Librarianship 2012 Journal, Electronic

5975

LibAnswers: Improving asynchronous service Campbell, Lisa, NULL 2012 Book, Section

5730

Case study of synchronous virtual reference in an academic library Arvin, Shelley D, Kaiser, Anthony, Internet Reference Services Quarterly 2012 Journal Article

5837

Fast and furious: Using web conferencing and other tools for virtual reference and instruction Kilzer, Rebekah, Milliken, Larry, Bhatt, Jay, NULL 2012 Book, Section

5720

Social Q&A and virtual reference-comparing apples and oranges with the help of experts and users Shah, Chirag, Kitzie, Vanessa, Journal of the American Society for Information Science & Technology 2012 Journal Article

5816

Text reference service: Teens’ perception and use Luo, Lili, Weak, Emily, Library & Information Science Research 2013 Journal Article

5955

Conceptualizing collaboration and community in virtual reference and social question and answer services Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole, Information Research 2013 Conference Proceedings

5945

18 great technology initiativs for your library Kroski, Ellyssa, American Libraries 2013 Journal Article

5956

Web-Scale search and virtual reference service:How summon Is impacting reference question complexity and reference service delivery Meredith, William, Internet Reference Services Quarterly 2013 Journal Article

5946

From exhaustion to exhilaration: Assessing librarian job satisfaction with virtual reference Hendricks, Arthur &, Buchanan, Sherry, Library Hi Tech 2013 Journal Article

5925

Can it be done? Readers’ advisory in a digital world Braun, Linda W., Voice of Youth Advocates 2013 Journal Article

5957

Formality in chat reference: Perceptions of 17-to 25- year-old university students Waugh, Jennifer, Evidence Based Library & Information Practice 2013 Journal Article

5872

Reference back talk: Testing, testing: Virtual reference UX Francoeur, Stephen, Library Journal 2013 Journal Article

5936

Delivering and assessing music reference services Dougan, Kirstin, The Reference Librarian 2013 Journal Article

5947

To be discontinued: A virtual reference cautionary tale. Young, Courtney L. , Reference Librarian 2013 Journal Article

5937

Implementing Virtual reference Services: A Lita Guide Thomsett-Scott, Beth C. 2013 Book, Whole

6193

Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat IM reference. Radford, Marie L., & Connaway, Lynn S., Library & Information Science Research 2013 Journal Article

5938

Where do we go from here? Information academic library staffing through reference transaction analysis Bishop, Bradley Wade, Bartlett, Jennifer A., College & Research Libraries 2013 Journal Article

5949

Adding value at the desk: How technology and user expectations are changing reference work. Solorzano, Ronald M., Reference Librarian 2013 Journal Article

5939

Implementing Virtual reference Services: A Lita Guide Thomsett-Scott, Beth C. 2013 Book, Whole

6153

Conceptualizing collaboration and community in virtual reference and social question and answer services Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, Alpert, Mark, Shah, Chirag, Cooke, Nicole, Information Research 2013 Conference Proceedings

5940

Location, Location, Location: The impact of IM widget placement Gaybill, Jolie Ogg, Bicknell-Holmes, Tracy, College & Undergraduate Libraries 2013 Journal Article

5951

Web-Scale search and virtual reference service:How summon Is impacting reference question complexity and reference service delivery Meredith, William, Internet Reference Services Quarterly 2013 Journal Article

5941

The effect of time of day on reference interactions in academic law libraries Ryan, Marianne, Quidachay-Swan, Seth, Reference $ User Services Quarterly 2013 Journal Article

5952

Delivering and assessing music reference services Dougan, Kirstin, The Reference Librarian 2013 Journal Article

5942

A comparison of the questions asked between the chat reference service and the e-mail reference service in an academic library Covarrubias, Viena G., UNC Chapel Hill Theses 2013 Thesis

5953

There is a relationship between resource expenditures and reference transactions in academic libraries Hughes, Annie M., Evidence Based Library & Information Practice 2013 Journal Article

5954

Implementing Virtual reference Services: A Lita Guide Thomsett-Scott, Beth C. 2013 Book, Whole

6114

Implementing Virtual reference Services: A Lita Guide Thomsett-Scott, Beth C. 2013 Book, Whole

6061

Where do we go from here? Information academic library staffing through reference transaction analysis Bishop, Bradley Wade, Bartlett, Jennifer A., College & Research Libraries 2013 Journal Article

5944

Implementing Virtual reference Services: A Lita Guide Thomsett-Scott, Beth C. 2013 Book, Whole

6040

Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

5987

Building a Virtual Reference Shelf. Wallis, Lauren Serials Librarian 2014 Journal Article

6147

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6179

The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

6030

The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality Berndt-Morris, Elizabeth, Minnis, Samantha M. Journal of Library & Information Services in Distance Learning 2014 Journal Article

6190

Building a Virtual Reference Shelf. Wallis, Lauren Serials Librarian 2014 Journal Article

6009

Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

6073

Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

6105

Full-Time reference with Part-time Librarians King, Valery, Christensen-Lee, Sara Reference & User Services Quarterly 2014 Journal Article

6148

Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

6180

Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

6031

Full-Time reference with Part-time Librarians King, Valery, Christensen-Lee, Sara Reference & User Services Quarterly 2014 Journal Article

6010

Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. Vardeman, Kimberly K., Barba, Ian Internet Reference and Services Quarterly 2014 Journal, Electronic

6074

Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

6106

The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

6138

Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points Annie Hughes Evidence Based Library & Information Practice 2014 Journal Article

6117

So Text Me–Maybe Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle Reference & User Services Quarterly 2014 Journal Article

6149

The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

6000

Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

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Typology of Ambiguity on Representation of Information Needs. Yang-Woo, Kim Reference & User Services Quarterly 2014 Journal Article

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So Text Me–Maybe Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle Reference & User Services Quarterly 2014 Journal Article

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Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points Annie Hughes Evidence Based Library & Information Practice 2014 Journal Article

6043

Building a Virtual Reference Shelf. Wallis, Lauren Serials Librarian 2014 Journal Article

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Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. Vardeman, Kimberly K., Barba, Ian Internet Reference and Services Quarterly 2014 Journal, Electronic

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A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

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Proactive chat reference: Getting in the users’ space Zhang, Jie, Mayer, Nevin, College & Research Libraries News 2014 Journal Article

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The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality Berndt-Morris, Elizabeth, Minnis, Samantha M. Journal of Library & Information Services in Distance Learning 2014 Journal Article

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A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

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Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. Vardeman, Kimberly K., Barba, Ian Internet Reference and Services Quarterly 2014 Journal, Electronic

6033

The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

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The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality Berndt-Morris, Elizabeth, Minnis, Samantha M. Journal of Library & Information Services in Distance Learning 2014 Journal Article

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Building a Virtual Reference Shelf. Wallis, Lauren Serials Librarian 2014 Journal Article

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Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

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The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

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Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

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Building a Virtual Reference Shelf. Wallis, Lauren Serials Librarian 2014 Journal Article

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The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

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A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

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So Text Me–Maybe Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle Reference & User Services Quarterly 2014 Journal Article

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Full-Time reference with Part-time Librarians King, Valery, Christensen-Lee, Sara Reference & User Services Quarterly 2014 Journal Article

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Typology of Ambiguity on Representation of Information Needs. Yang-Woo, Kim Reference & User Services Quarterly 2014 Journal Article

6152

Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

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Full-Time reference with Part-time Librarians King, Valery, Christensen-Lee, Sara Reference & User Services Quarterly 2014 Journal Article

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A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

6067

The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

6099

Communication, face saving, and anxiety at an academic library’s virtual reference service Owens, Tammi M., Internet Reference Services Quarterly 2014 Journal Article

5950

Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

5982

So Text Me–Maybe Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle Reference & User Services Quarterly 2014 Journal Article

6110

The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

6025

Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

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So Text Me–Maybe Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle Reference & User Services Quarterly 2014 Journal Article

6036

Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

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A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

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Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points Annie Hughes Evidence Based Library & Information Practice 2014 Journal Article

6196

Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points Annie Hughes Evidence Based Library & Information Practice 2014 Journal Article

6079

The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality Berndt-Morris, Elizabeth, Minnis, Samantha M. Journal of Library & Information Services in Distance Learning 2014 Journal Article

6111

The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

6143

A usability evaluation of academic virtual reference services. Chow,Anthony S., Croxton,Rebecca A. College & Research Libraries 2014 Journal Article

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The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality Berndt-Morris, Elizabeth, Minnis, Samantha M. Journal of Library & Information Services in Distance Learning 2014 Journal Article

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Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. Vardeman, Kimberly K., Barba, Ian Internet Reference and Services Quarterly 2014 Journal, Electronic

6186

The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

6005

The Chat Is Coming from Inside the House: An Analysis of Perceived Chat Behavior and Reality Berndt-Morris, Elizabeth, Minnis, Samantha M. Journal of Library & Information Services in Distance Learning 2014 Journal Article

6037

Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

6101

Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

6144

Crowdsourcing the Virtual Reference Interview with Twitter Young,Courtney Reference Librarian 2014 Journal Article

6027

Building a Virtual Reference Shelf. Wallis, Lauren Serials Librarian 2014 Journal Article

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Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

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The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

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Typology of Ambiguity on Representation of Information Needs. Yang-Woo, Kim Reference & User Services Quarterly 2014 Journal Article

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Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

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Typology of Ambiguity on Representation of Information Needs. Yang-Woo, Kim Reference & User Services Quarterly 2014 Journal Article

6060

Content Analysis of Reference Transactions Provides Guidance Regarding Staffing of Library Service Points Annie Hughes Evidence Based Library & Information Practice 2014 Journal Article

6156

Full-Time reference with Part-time Librarians King, Valery, Christensen-Lee, Sara Reference & User Services Quarterly 2014 Journal Article

6188

Social question and answer services versus library virtual reference: evaluation and comparison from the users’ perspective. Yin, Zhang, Deng, Shengli Information Research 2014 Journal Article

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Typology of Ambiguity on Representation of Information Needs. Yang-Woo, Kim Reference & User Services Quarterly 2014 Journal Article

6039

The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

6071

Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

5986

Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. Vardeman, Kimberly K., Barba, Ian Internet Reference and Services Quarterly 2014 Journal, Electronic

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The application of RUSA standards to the virtual reference interview Schwarts, Howard R., Trott, Barry Reference & User services Quarterly 2014 Journal Article

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So Text Me–Maybe Cassidy, Erin Dorris, Colmenares, Angela, Martinez, Michelle Reference & User Services Quarterly 2014 Journal Article

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Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services. Vardeman, Kimberly K., Barba, Ian Internet Reference and Services Quarterly 2014 Journal, Electronic

6008

Implementation of Digital Reference Services in Pakistani Libraries: A Descriptive and Critical Annotated Bibliographical Guide. Khan,Asad, Khan,Fauzdar Pakistani Library & Information Journal 2014 Journal Article

6072

The Application of RUSA Standards to the Virtual Reference Interview. Schwartz, Howard, Trott, Barry Reference & User Services Quarterly 2014 Journal Article

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A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6115

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6062

A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

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6191

Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

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Chat reference analysis to determine accuracy and staffing needs at one academic library Fuller, Kate , Dryden Nancy H. Internet Reference Services Quarterly 2015 Journal Article

6118

An Assesment of University of Washington’s Chat Services Cabniss, Jason Public Library Quarterly 2015 Journal Article

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Chat reference analysis to determine accuracy and staffing needs at one academic library Fuller, Kate , Dryden Nancy H. Internet Reference Services Quarterly 2015 Journal Article

6044

Alexandria – A Virtual Repository of Knowledge Graham, Joseph M., Comaroski, Eva Journal of Virtual Worlds Research 2015 Journal Article

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A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6194

Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

6141

Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

6003

An Assesment of University of Washington’s Chat Services Cabniss, Jason Public Library Quarterly 2015 Journal Article

6142

An Assesment of University of Washington’s Chat Services Cabniss, Jason Public Library Quarterly 2015 Journal Article

6004

Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

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A novel public question-and-answer board Godbout, Chrissa, Oelker, Sarah K., Stettner, Mary C., College & Research Libraries News 2015 Journal, Electronic

6154

Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

6069

Chat reference analysis to determine accuracy and staffing needs at one academic library Fuller, Kate , Dryden Nancy H. Internet Reference Services Quarterly 2015 Journal Article

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An Assesment of University of Washington’s Chat Services Cabniss, Jason Public Library Quarterly 2015 Journal Article

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Chat reference analysis to determine accuracy and staffing needs at one academic library Fuller, Kate , Dryden Nancy H. Internet Reference Services Quarterly 2015 Journal Article

6080

Alexandria – A Virtual Repository of Knowledge Graham, Joseph M., Comaroski, Eva Journal of Virtual Worlds Research 2015 Journal Article

6112

Alexandria – A Virtual Repository of Knowledge Graham, Joseph M., Comaroski, Eva Journal of Virtual Worlds Research 2015 Journal Article

6059

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6038

An Assesment of University of Washington’s Chat Services Cabniss, Jason Public Library Quarterly 2015 Journal Article

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Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

6102

Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries. Yang, Sharon Q., Dalal, Heather A. Journal of Academic Librarianship 2015 Journal Article

6028

An Assesment of University of Washington’s Chat Services Cabniss, Jason Public Library Quarterly 2015 Journal Article

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6029

Chat reference analysis to determine accuracy and staffing needs at one academic library Fuller, Kate , Dryden Nancy H. Internet Reference Services Quarterly 2015 Journal Article

6157

Radford, M. L., Radford G. P. 2016 Book, Whole

6083

Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara Reference and User Services Association (RUSA) 2016 Journal, Electronic

6158

Virtual reference services in a Caribbean academic library: Helping users serve themselves Montavol, Marilyn, The Reference Librarian 2016 Journal Article

6212

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. Journal of the Association of Information Science and Technology (JASIS&T) 2016 Journal Article

6159

Radford, M. L., Radford G. P. 2016 Book, Whole

6160

Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara Reference and User Services Association (RUSA) 2016 Journal, Electronic

6119

Understanding academic patrons’ data needs through virtual reference transcripts: Preliminary findings from New York University libraries Smith, Margaret, Conte, Jill, Guss, Samantha JASSIST Quarterly 2016 Journal Article

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Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara Reference and User Services Association (RUSA) 2016 Journal, Electronic

6045

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. Journal of the Association of Information Science and Technology (JASIS&T) 2016 Journal Article

6120

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. Journal of the Association of Information Science and Technology (JASIS&T) 2016 Journal Article

6046

“Are you a computer?” Opening exchanges in virtual reference shape the potential for teaching Dempsey, Paula R. College and Research Libraries 2016 Journal Article

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Radford, M. L., Radford G. P. 2016 Book, Whole

6121

Radford, M. L., Radford G. P. 2016 Book, Whole

6047

Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara Reference and User Services Association (RUSA) 2016 Journal, Electronic

6198

Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library Côté, Maryvon, Kochkina, Svetlana, Mawhinney, Tara Reference and User Services Association (RUSA) 2016 Journal, Electronic

6081

Content analysis of virtual reference data: Reshaping library website design Fan, Suhua C., Welch, Jennifer M. Medical Reference Services Quarterly 2016 Journal Article

6209

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. Journal of the Association of Information Science and Technology (JASIS&T) 2016 Journal Article

6199

Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. Radford, M. L., Connaway, L. S., Mikitish, S., Alpert, M., Shah, C., Cooke, N. Journal of the Association of Information Science and Technology (JASIS&T) 2016 Journal Article

6082

Radford, M. L., Radford G. P. 2016 Book, Whole

6200

Needs and results in virtual reference transactions: A longitudinal study McKewan, Jaclyn, The Reference Librarian 2017 Journal Article

6211

“Is it a journal title, or what?” Mitigating microaggressions in virtual reference Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, 2017 Conference Proceedings

6201

“Is it a journal title, or what?” Mitigating microaggressions in virtual reference Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, 2017 Conference Proceedings

6084

Crowdsourced reference: Steering into uncharted waters? Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, 2017 Conference Proceedings

6202

Crowdsourced reference: Steering into uncharted waters? Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, 2017 Conference Proceedings

6085

He asked me what!?-Using shared online accounts as training tools for distance learning librarians Robinson, Kelly, Casey, Anne M., Citro, Kathleen, Journal of Library & Information Services in Distance Learning 2017 Journal Article

6213

Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts Radford, Marie. L., Radford, Gary P. 2017 Book, Whole

6203

Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts Radford, Marie. L., Radford, Gary P. 2017 Book, Whole

6086

Virtual reference services through web search engines: Study of academic libraries in Pakistan Khan, Rubia, Khan, Arif, Malik, Sidra, Idrees, Haroon, Publications 2017 Journal Article

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“Is it a journal title, or what?” Mitigating microaggressions in virtual reference Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, 2017 Conference Proceedings

6161

Text as actions: Requests in online chats between reference librarians and library patrons Zemel, Alan Journal of the Association for Information Science and Technology 2017 Journal Article

6204

Crowdsourced reference: Steering into uncharted waters? Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, 2017 Conference Proceedings

6162

Virtual reference in a global context: Going beyond local needs Coughenour, Amy D., Internet Reference Services Quarterly 2017 Journal Article

6205

Virtual reference librarians (chatbots) Vincze, Joseph Library Hi-Tech News 2017 Journal Article

6216

Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts Radford, Marie. L., Radford, Gary P. 2017 Book, Whole

6163

Shall we chat? A statistical case study of chat reference utilization Luo, Jiebei Bottom Line 2017 Journal Article

6217

Text as actions: Requests in online chats between reference librarians and library patrons Zemel, Alan Journal of the Association for Information Science and Technology 2017 Journal Article

6164

“Is it a journal title, or what?” Mitigating microaggressions in virtual reference Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, 2017 Conference Proceedings

6122

Virtual reference in a global context: Going beyond local needs Coughenour, Amy D., Internet Reference Services Quarterly 2017 Journal Article

6165

“Is it a journal title, or what?” Mitigating microaggressions in virtual reference Radford, Marie L., Kitzie, Vanessa, Connaway, Lynn Silipigni, Floegel, Diana, 2017 Conference Proceedings

6048

Adding a feature: Can a pop-up chat box enhance virtual reference services? Fan, Suhua C., Fought, Rick L., Gahn, Paul C. Medical Reference Services Quarterly 2017 Journal Article

6208

Crowdsourced reference: Steering into uncharted waters? Radford, Marie L., Connaway, Lynn Silipigni, Mikitish, Stephanie, 2017 Conference Proceedings

6123

Library conversations: Applying interpersonal communication theory in face-to-face and virtual contexts Radford, Marie. L., Radford, Gary P. 2017 Book, Whole

6124

Integrated reference à la carte: Evaluating, selecting, and implementing the best features for your library Farrell, Bridget, Leousis, Kasia Journal of Library Administration 2017 Journal Article

6210

Text as actions: Requests in online chats between reference librarians and library patrons Zemel, Alan Journal of the Association for Information Science and Technology 2017 Journal Article

6125

Native language and the real-time virtual reference interview Mahemdra, Sundeep, Journal Article

5926

Digital versus non-digital reference: as a librarian online and offline West, Jessamyn, Haworth Information Press Journal Article

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Digital versus non-digital reference: as a librarian online and offline West, Jessamyn, Haworth Information Press Journal Article

5929